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JOHN A
Customer Reviews for Trannyman Tranmission & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everything was smooth
George MI used the APP, and I found there is no option for me to do editing in case something I entered wrong. Each time I suppose to call and it was fixed quickly. But still will be good if customer will have option to change the date or time or drop-off location on their APP . My anyway I appreciate my experience with U-Haul!
Anna MI’ll rent it again from same location with my pleasure!
Anna Mcheck out process with all the pictures takes a too much time.
ROBERT SMike at Trannyman is excellent I highly recommend this company.
Barry GGood service
Barbara dThe bed of the truck was definitely dirty, but not a problem for me. Your system was down upon return, so I called customer service to confirm that he received my return
Betty CThe gentleman who handled the rental at Trannyman was very friendly and helpful
Matt FBad experience
Sara Athe place was packed and they handled me quickly and efficiently
arthur fTrannyman is the best place to rent from!
Karen EPolite,professional,and respectful
Kenneth oI booked reservation online but they seemed to have to re-enter entire reservation. Pickup took almost 25 minutes.
Ken KUnclear where to park the truck
PETER LThis was by far the BEST experience I’ve had with U-Haul. The owner was hands on in making sure I was setup properly and extremely pleasant and professional.
Ojilvy SMike was great to deal with. He helped me out big time.
DAVID RExcellent customer service at this location
karen eMy trailer leaked and my things got wet and damaged
Steven PHorrible experience turning in vehicle. Turned in on time but after hours. Could not fully access app to turn in. Could not share location. App asked “having trouble sharing location” and when I responded yes screen came up saying to leave keys in box. Was charged $20 convenience fee when app was not accessible.
Patrick MThe owner of the establishment gave me the vehicle at 3/4 of a tank of gas. Your app sucked, I had entered all fo the information on your app but it never went through, but didn’t realize this until after I was about to return the vehicle. My phone was working fine that day outside of your app. When I returned the vehicle at the same level of gas he said he would have to charge me because the tank wasn’t returned at full. I showed him a picture of when I received the vehicle which clearly shows that the tank was not full, not to mention that he was the one to drive the vehicle to me. The vehicle was driven for 13 miles and when I returned the vehicle I returned it with just over 3/4 of a tank of gas. Not to mention I had to wait while he cleaned the vehicle. This whole experience really has me rethinking ever renting from your company again. What should have cost me $42 cost me close to double because I had to fill the tank up PAST what I received the original gas level. The whole thing was a horrible experience from start to finish and I cannot I’m good conscience recommend your company. I am still fuming over the whole situation and the owner was nasty and condescending.
Dana ZThe pick up location was great. Everything was according to the directions. Uhaul was obvious and easy to get to.
Richard KNothing to improve. They were professional, quick and courteous. We have rented elsewhere before but will come back here from now on.
John PExcellent service.
BARRY CNice droppings all over my stuff holes in my clothes and then your company had the nerve to charge me for a month I was already moved out. Terrible corporate services.
Dee CStaff here are very knowledgeable, friendly, and efficient.
Bryan BNeeds more loops to secure loose items.
ROBERTWILLIAM HNo issues- easy rental
MICHAELJOHN JThe return process was a nightmare and I couldn't check up online I was charged an additional $27.75 for no reason
THERESAA GThe process was quick and easy, the service was friendly, the vehicle was clean! Thank you!
BARBARAANN PDropped off vehicle after hours, but due to poor cell reception, was not able to verify drop off myself using the UHaul system.
JOANS BMike was very friendly on the phone and in person. He hooked up the trailer and get me checked out quickly. I needed and adapter to get the trailer lights working which he had in stock and sold to me at a very reasonable price. I would highly recommend this shop if you need to rent any Uhaul equipment.
MAX LREQUIRED TO PARK TRAILER BEHIND BUILDING WAS NOT CONVIENCT . WANT FRONT DROP OFF
Joseph SSmooth transaction in and out. Thank you Mike
MICHAEL EThe phone interface was horrendous. I was there over 30 minutes before I was able to drive away.
Randall HVery Fast Check Out and Return WAS Faster Thank You Will Come Here Again
John RFast and easy service, definitely recommend
Mike MNothing
FRANKN BOutstanding experience. Quick and convenient, easy transaction. Mike was extremely friendly and helpful.
STEVENG BThey need better signage at the location. Confusing where “there” lot property is located. Not sure if there lot or neighbors.
Corey KI dropped the car off a day early on a Sunday and was charged an "After hours service fee." The drop off day was Monday, which was Memorial Day, so I probably was going to be charged this fee anyway. Seems like a scam to be charged for dropping off the truck early, not late. Everything was done online so there was no "extra work" for anyone to do.
Robert Wall was good
Dominick CExcellent customer service!! Would highly recommend this location to anyone. Thank you!!
Elizabeth GExcellent experience, easy, and quick. Will definitely rent from this location again. The location owner was great - thanks Mike.
Dennis DNothing - Excellent Service Received by Mike @ Trannyman
frank bWhen I arrived to pick the truck up there was a service technician there ensuring the fluids were topped off . The 10’ foot U Haul truck was in good condition, the whole experience was pleasurable professional. I definitely would recommend U Haul to a friend and reasonably priced. Thanks
Michael FGood service
Thomas MMichael at your Trannyman location is awesome. Great service! Thank you!
PETER CI dropped off during closed hrs.
Peter MYou tell customers that look for tranny man when they are going there and not thinking going to see regular u haul sign
leonard mNot much room to pull in, or park, or turn the truck around. Ok otherwise.
Mark B