First off the lady gave me a nice discount, cost me 78.00 to go from murphy to Blue Ridge ga And drop in Blairsville ga did not inspect truck she put the truck had a half a tank of fuel but it had a 1/4, and was nasty inside.but I did inspect the truck and took picks. she asked me to drop it in Blairsville George same day move and drop off. 1/9/20. On Monday I was charged 122.00 from the blairsville yard for drop off, having the truck for 3 days, fuel, maintenance charges I was told I would not incurred by the blairsville office This is not what my contract stated and is completely unreasonable and I personally am outraged by these actions. I have used uhaul so many times in my life and have never had an experience like this in my life and it still has not been fixed. I went back to the lady and she said she would fix it but did not.APRIL R.
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ben A.
El cliente no dejó un comentario.Donna M.
Karen was phenomenal in helping us with our needs. Excellent customer service, very professional, and worked with us to make our move happen smoothly. Highly recommended!donna M.
El cliente no dejó un comentario.Catherine K.
El cliente no dejó un comentario.Theodore A.
Easy and fast to rent a truck and dolly to move appliances. Karen and Ray treated us fine, nice friendly folks.KENNETH P.
El cliente no dejó un comentario.Barney E.
Friendly and professional staff.Gary P.
The lady who helped us was kind enough to give us a truck with lower miles because we were traveling a long distance.Cindi H.
The woman who works at the trading post that handled the rental was rude. She said there was a 5 dollar emissions charge and I asked what that was and her reply was "I don't know no one has ever asked." I then asked to find out and she had an attitude about it. She printed out the contract and tossed the contract along with a pen on the desk and said sign the contract. I said I would after I read it. She stood up and walked away, went out the door and told the people that came with me that I was still inside reading the contract. The place was dirty. The desk where I had to sign the contract was full of garbage and dirty. I would never recommend this place to anyone!Melanie I.
El cliente no dejó un comentario.Timothy M.
El cliente no dejó un comentario.PATRICK M.
Check engine light illuminated and gas reported as 3/4 full and gauge read just below 1/2!tom M.
Karen was great, best service possible.Bruce W T.
El cliente no dejó un comentario.jack B.
El cliente no dejó un comentario.james H.
El cliente no dejó un comentario.karen C.
The app worked well. The return location in Murphy could use more exterior safety lighting!Ned W.
El cliente no dejó un comentario.BRIAN R.
El cliente no dejó un comentario.scott D.
El cliente no dejó un comentario.Mary Y.
Karen, your associate working there, was very helpful, including getting under the car carrier and hooking the chains up. My only fear enroute was 110,000 miles plus on the vehicle, and having to drive very carefully My only fear, enroute was The 110,000 miles plus on odometer, and having to drive very carefully, so as not to exceed RPMs. My partner and I prayed that she would get us there, and I'm not religious.Joseph D.
I was able to drop off the rental in my home town of Murphy, NC instead of the original drop off location. They were in desperate need of a10' truck and were very helpful in the return process.Mark C.
Nothing just maintain stockgreg O.
El cliente no dejó un comentario.Bret M.
Super easy to rent! Made our move easy!jerry W.
El cliente no dejó un comentario.Patrick M.
El cliente no dejó un comentario.BRIAN R.
El cliente no dejó un comentario.Samuel P.
I was charged twice and still have not received the refund for the first charge. They are not very friendly guests you could say a little rude. Would.like to know when I get my refund for the mistake?KAREN A.
Everything went well. No problems .TERI LEE B.
Karen was really nice . No problem. ThxCharles H.
Everyone we worked with at this place was awesome extremely helpful great pricing I couldn't say enough yes I highly recommend them!!jon J.
Clean up location. Truck was perfectdon F.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.lisa B.
Great people!David S.
El cliente no dejó un comentario.MICHAEL B.
from pickup to my destination was a plesant experienceMARSHALL S.
I was very pleased with all the call and messages i received from u-haul to help me make this moving experience alot easier. Very helpful associates . Pleasant people to deal with , i thank you very muchWillie W.
El cliente no dejó un comentario.Judy W.
Extremely helpful and friendly. Will absolutely use again if needed.Charles W.
El cliente no dejó un comentario.charles C.
Comments: Could not advise me of the correct drawer bar to buy for my F250; couldn't direct me to a retailer to make the purchase; trailer was in a ditch when we arrived and had to work hard to hook it up.. Improvements: Inventory and preperationJEFF M.
Very simple and fast. Good price also.teresa M.
El cliente no dejó un comentario.jim F.
El cliente no dejó un comentario.Larry N.
El cliente no dejó un comentario.jennifer G.
The specific employee involved was courteous and helpful, but not computer literate, resulting in long and repeated delays and double booking. The owner appears to be annoyed that we were keeping him from his primary business; if the employee had not intervened, we would have left in search of another rental location. We would not recommend this facilty to anyone!!!stephen G.
El cliente no dejó un comentario.Grace N.
Great people to deal withJOhn R.
evidently the profits for a business are not enough to compensate for the "crap" the business owner has to put up with when renting trailers I would suggest some type of adjustment to the percentage of money's shared with the businesses you contract with so they will stay as rental locations in our area.RAY B.
El cliente no dejó un comentario.Gary R.
El cliente no dejó un comentario.rick P.
Nice folks.Linda L.
El cliente no dejó un comentario.Robert S.
Thank you Ray for the phone help!Anthony L.
Difficulty finding someone to assist with drop off.Ronald B.
El cliente no dejó un comentario.michael C.
Female clerk was very attentive to our needs.Patric S.
El cliente no dejó un comentario.Charles G.
El cliente no dejó un comentario.samuel M.
The owner of the trading post threw my drivers license at me and told me to go somewhere else because I wouldn't take my face mask off due to not wanting to risk Covid-19 exposure. He was very rude.rene H.
Ray and his staff were a pleasure to deal with. Even though the "U-Haul" computer system was having problems, they completed the trailer rental I needed quickly and efficiently. The return was just as efficient. I highly recommend this dealership.don R.
El cliente no dejó un comentario.Thomas P.
El cliente no dejó un comentario.Scott P.
El cliente no dejó un comentario.Alan C.
El cliente no dejó un comentario.Merwin C.
The drop off location was not given to me at the initial rental office.When I was done unloading I called customer service and was given a drop off location.Several hours later I received a text telling me to drop off at a different location after I already dropped the key in the after hours drop box. Next although I dropped off both pieces of equipment at the same time (2 days early ) I received a bill along with credit card debit charge for extra day of rent for the auto transport. I'm still waiting for a resolution on that one. I've used U Haul several times in the past,but this time had by far been the most painful and it doesn't seem to be over yet.Michael G.
El cliente no dejó un comentario.Joseph M.
Great Place To Rent Trailerssamual N.
El cliente no dejó un comentario.David A.
Quick response from personnel when I arrived, showed me where to park trailer and was gone and on my way.Alan G.
El cliente no dejó un comentario.Sam M.
El cliente no dejó un comentario.janet S.
El cliente no dejó un comentario.norman D.
No suggestionsStephen K.
El cliente no dejó un comentario.Ronald B.
You all were great!! Thank you so much and have a Blessed Day!!!Jack S.
El cliente no dejó un comentario.Jeanie B.
Stop in and see Ray.,,!!!!!!Stevo W.
Great experience. Rented on-line and used the mobile phone/text registration option.Philip H.
El cliente no dejó un comentario.Trevor M.
El cliente no dejó un comentario.Eric T.
El cliente no dejó un comentario.Sarah M.
El cliente no dejó un comentario.Steve S.
Friendly and accurate dervice.nancy P.
El cliente no dejó un comentario.Steve N.
My reservation got screwed up and was cancelled. The owner of this location came on his day off and opened up to get me a truck to use. Exceptional service. Will use his location only anytime I need a truck.Tina D.
The facility was dirty and unorganized, would prefer the location on Blairsville Highway in Murphy. Trailer had one tire with a lump in the tread area that we discovered when getting our vehicle gassed. However, after I called U haul, the service to meet us and change the wheel was superb. Quick and friendly and the person on the phone was very concerned and followed up with excellent communication.robert B.
El cliente no dejó un comentario.joe M.
El cliente no dejó un comentario.Alan G.
I also renter another uhaul a day after or two days after in NC and never received a receipt of the transaction. It would be nice to have a copy of it. I don't remember the young ladies name, but I paid for it using my same info from this transaction. U-Haul Contract 89770781 Thank youJoan C.
El cliente no dejó un comentario.Glen M.
El cliente no dejó un comentario.RICK S.
Clerk was very slow getting information,had to repeat everything over and over again. Just to old getting all information.Richard B.
El cliente no dejó un comentario.Robert M.