Fix your app to where it gives people an optional closer place
RYAN M
Customer Reviews for Trading Post
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Very helpful and easy experience.
Timothy HI was very pleased with the service and assistance Red, provided. 👍👍
CHARLES HThe info to get the key from the lock box was incorrect.
Robert MThey took forever to check in my truck 24 hours after I dropped it off.
Amber BGood people. Used them three times. Close to new home!
JESSE FUsed online 24/7 dropoff by using app. Very easy process. Convenient location.
Jeffrey BNo improvements needed
ROBIN SVery helpful and got me hooked up properly.
Michael HI love this place. Trading post and Uhaul all in one! Great biz model. Super nice people. Hey, Red!! lol We need a trailer in a couple weeks. We will be back!
Jesse FThere was no one there to check in the truck. Someone did call the next day to let me know that the owner is in the hospital.
Debra JThe pickup place was closed. The key for the truck was missing and there was no dolly. No one helped me no matter how much I begged. I got charged twice for renting the truck. Call me. Major legal issues here
Julian HVery pleasant to deal with
KENNETH MThere was an extremely strong odor in the truck from someone who used it for horses. Many people are allergic to animals. I don't think it will ever come out and the truck only has 17,000 miles. I would recommend Uhaul selling the vehicle instead of embarrassing yourself with equipment like this.
Thomas LThe truck we picked up was on empty when we picked it up
Sylvi VFirst off, the Uhaul app is total garbage. I had recently used Uhaul for a $3500 rental and already had an account. Despite this, I had to take pictures of myself, my drivers license, enter references, and wait for approval. When I picked up the truck, ALL of those steps were repeated by the clerk at the rental location. Not sure why I even bothered with the app. More importantly, neither the app nor the clerk mentioned that there would be a mileage limit and a big charge for exceeding that. It was only when I returned the truck did that show up. I looked at the contract and it does say, in very small print, that I was limited to 44 miles. That limit more than doubled my rental charge and, had I known that, I would have chosen a different option. When checking in the truck on the app, there is an area where you can disagree with the charges and explain why, which I did. Uhaul still charged me the full amount. This mileage limit should be better communicated to the customer, not hidden in fine print.
Talmage TThe trucks brakes were pretty bad. At 45+ mph, the whole truck would shake when applying them. Also, the fuel tank wouldn't keep a nozzle on 2 different pumps. I had to hold it and let it trickle in which took about 20 minutes to fill it a half tank. I did let the drop off facility know about both issues.
Douglas GThe owner very helpful and polite. The building has a lot of years on it and serves it's purpose well.
Bob HWe walked in and it seemed like no one was there, yelled hello and the older gentleman yelled back go away.
Gage SNeed to expand hours
angela gRay was great. He was ready for me to show up and had paper work started. He went out and made sure I was hitched up correctly and wished me good luck!
WILLIAM CVery kind and easy to locate.
Michael FApp did not work at all. Had to wait for person to check in.
Ciarra HExtend existing hours from 10:00am to 1:30pm to 9-5?
steven bEverything is fine
DENNIS SI had to call customer service several times and every time I spoke to someone they were very nice and went Above and Beyond to accommodate. This is probably the best moving experience I've ever had and I've had several
Evan RVery easy rental from pick up to drop off.
William Sneed to get in touch with my rep who set up my acct. was supposed to get 650 free miles. and they only gave me 500 free miles. so i went over in miles and had to pay. but over all truck was fine no problems
MARC MPick up on site was a bit extended. I thought I had done everything I needed to do online to just show ID and get keys.
Kenneth FAll was as expected. And service was really great.
Darlene PIt was a good experience no problems
Kimberly BLower price for such a short distance
Johnny SLot staff took care of everything and was extremely pleasant and professional
KENDALL GNo problems
Steve PThis was the best U Haul trailer I have ever rented. It was clean inside and out. Also we had great service pick up and return.
leslie jVery nice help me to park my 18 wheeler truck and trailer. Thank you so much ⭐️⭐️⭐️⭐️⭐️
Ari WNo issues.
Ron TNice clean place
Bret BN/C
Roger Svery convenient
Marcia FTruck needs maintenance. Alignment should be done.
rita tLicense plate was expired !!
ed mCall me
John KExcellent service from Mr. Ray at the Murphy Trading Post. Thanks Ray
Mike RI was charged fees that weren't disclosed, I was told the mileage was unlimited and still charged more . The tires were bald and the ride was extremely dangerous,
alex pEverything went smoothly.
Marie S