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Daniel C
Customer Reviews for Trader Jon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Could not have asked for a better experience. Would definitely recommend
Carl MTrader Jon is amazing to work with. He explains everything to you including what every cost is and why it’s there. A great place all the way around.
Cailin DPerfect thank you!
MANOA LFuel was almost on E
Debbie VWrong truck, had to refuel before getting home from location, 20 miles, no appliance dolly that was reserved
Tim BAwesome place, the people are very polite and concerned with our moving needs. John is very professional. Thank you
Annie DYou all was very polite and helpful.I would recommend you to everyone. Thank you
Annie DThe original drop off location was MFA in Chillicothe, MO. When I got there around 2:30 to 3:00 on Friday afternoon, 8 Sept, there was no one there and no indication it was even a U-Haul location. So, I called another dealer in Chillicothe, MO--Trader Jon. So, I dropped the truck off there and he said he would process it in that afternoo or Sat at the latest. It was not until Monday, 11 Sept that I received a call from U-Haul saying the truck had still not been turned in and I was subject to extra charges. It was then processed in on Monday afternoon. It would appear that both these dealers were too busy with their other business ventures to take timely action for U-Haul.
ROGER BThe employee was very nice, but failed to document that I returned the truck and dolly. I received a text staying that my equipment hadn't been returned. Moving is stressful enough. I shouldn't have to make sure your people are doing their jobs.
Colleen HThe location is confusing because it's also an antique store business. My Google maps took me to the store but the U-Haul trucks get parked in the back. It's on a busy street so I had to turn around and reroute. But it was an alright experience, I figured it out.
Steven SYou could improve the service by not reserving equip in my name when I didn’t reserve it … FRAUD !!!
JON MHave the trailer or other available at a location near to them.
Daniel MVery well run operation, very efficient.
Michael WGood Agent at this location ! No need to change a thing here !! Put more money in this Agents pocket !!
rANDAL NScheduling for pickup and drop off would have shorted me 2 hours of use until I called the drop off location and discussed it with them. It all worked out well. I didn't see an option to rent the truck and trailer for longer than 3 days or I would have. Returning the truck with. 1/4 of a tank instead of full is a pain to try and work out Other than that it was good the equipment was well taken care of and clean.
Michael DEasy drop off procedures
Danielle HAgain nothing. The owner of Trader Jon’s was kind and helpful! Thank You!
Lisa BALWAYS GR8 FRIENDLY SERVICE
SHERRI SThe staff was friendly and very helpful.
Jason STrader Jon UHAUL was very easy to work with! Communication was wonderful and friendly!
Aaron Hgood helpful staff
SAMANG KEven though he was busy with another customer, he attempted to contact me and work through glitches.
Al FTrailer was ready and service was quick
Chris SJon always has everything ready for me and makes sure what ever trailer or truck I'm using will go the distance. I cannot think of anything that could improve service other than more large size trucks.
DEBBIE ROnly location in area.They do not check in vehicle right away as I think they should do
JOHN CThe owner was amazing, extremely helpful!
Gary HThe app was a frustrating experience. I was over an hour trying to get the truck picked up and returning the truck was just as frustrating. I finally had to find a real person to help both times. It was raining and the truck leaked and ruined some of my things.
Marc TEverything was just fine he was very informative
melody fEnjoyed the manager. Equipment was great.
Dave AI have used at least 6 U-Hauls in the last 3 years. I have always dropped them off at Traders Jon's and this year picked them up from there. I get great service every time.
DEBBIE RThe previous renters used it and left it with grain in it my furniture had Grain all over it i am having to clean my mattresses due to how dirty it was left!
SHANDA FJon is awesome to work with. Very friendly and always willing to help. I will not work with anyone but Jon when I need to rent a uhaul.
Amy WThe landing where the key drop box is located is extremely dangerous. There were no locks on any of the key boxes.
Barry SVery easy to work with. Check in and out was very smooth and easy.
MICHAEL HAfter making the reservation, coming to the location the service representative said “Bold of you to assume I have a truck for you.” so I hope that once a reservation is made that guarantees the vehicle will be available when scheduled.
Hannah LJohn was extremely helpful and patient!! Would definitely recommend to anyone!!
ASHLEY DWhen I dropped off the trailer it was a little difficult to find the office. It was inside an antique store. Didn’t have any UHaul signs visible in store. Did see signs in the office when I asked for help. Told “UHaul guy wasn’t in and to leave trailer in parking lot.” Individual I spoke with could not answer any of my questions.
Edward WJon has always been very helpful. I have made four trips with a u-haul up to Chillicothe and he has always been able to assist me or even check up on me if I'm run in to bad weather and been a little late getting there. I had to make a trip back down to my house in New Mexico and he got me just the right size trailer to take my necessary stuff home until I could make my last return trip back to Chillicothe. Great customer service!
DEBBIE RJon did a amazing job going up and beyond making sure we had what we needed and helped us when the district dispatch tried to over charge us at a different location. Jon makes sure you get what you need, when you need it, for the price your quoted.
ANDREW WDon’t over book your trucks/ don’t customers you’ll reserve them one truck and rent it out to another.
MISTY FAwesome service .
Jerry GI could not pick up trailer at 9am as scheduled because location did not open until 9:30
BRETT PPOSs poor due to the fact that I didn’t get a u haul someone at the location is apparently using my credit card to reserve trucks I haven’t reserved one
JON MNothing, everything was great
TERRY RThe truck we rented had a heating problem and I had to add two gallons of antifreeze. Not what I wanted to do while moving
Angela CJon was great to work with. Great customer service
WILLIAM CVery easy drop off, and staff very friendly, highly recommend.
Timothy HOn time and professional
Michael GFind different dealer more accommodating
COLTEN MI am a older man and had two back surgery and hard for me pickup trailer hitch if the trailer had a jack on it that would greatly appreciated 🙏. It was a 6x12 trailer. Thanks.
Dan WMake sure the vehicle is clean and safe to drive before signing it out to someone. The interior of the cab was dirty as was the bed. The passenger side wiper came apart before leaving the lot (in a rain/snow event). The dealer swapped that one out, but before going 4 miles outside Chillicothe the driver’s side wiper came apart which I had to replace. The driver’s side front tire only had 15 lbs of air which again I had to remedy. Not a good start to my moving experience.
VERLON PLed lights inside box of truck
DARIN N