El cliente no dejó un comentario.Michael F.
Customer Reviews for Trackside Auto Depot
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Key code incorrect, sat on Customer Service phone line for 45 minutes for them to give me correct key code.Brian H.
Extra help by staff to get lights working.KARL B.
The station proprietor was friendly and helpful. He took care of completely connecting the trailer and patiently answered all my questions.Joseph G.
El cliente no dejó un comentario.Todd S.
El cliente no dejó un comentario.Nathan G.
El cliente no dejó un comentario.Ann W.
Can't think of a thing. my experience was excellent.Thomas G.
A small but much friendlier and more accessible group than at Hyannis, where the personnel were not helpful or friendly; they were, if anything, dismissive. The Uhaul process in general is distant, non-inviting.ANTHONY M.
Everything was perfectJohn M.
Make getting into truck easier. I had to download pic of my lic 4 times. made me lateBarbara E.
El cliente no dejó un comentario.Nicole S.
Great, quick service. Easy pickup and drop off.Timothy C.
Great service. Pleasant atmosphere.Miriam E.
El cliente no dejó un comentario.Michael O.
The online check in process was a bit of a hassle,but overall everything else was great!Lisa P.
El cliente no dejó un comentario.Richard G.
Nothing, the staff was very friendly and helpfulMelbourne R.
El cliente no dejó un comentario.joanne C.
El cliente no dejó un comentario.JOSEPH W.
Very friendly and helpful, will use them again.Robb C.
El cliente no dejó un comentario.Thomas G.
El cliente no dejó un comentario.Roger C.
El cliente no dejó un comentario.KEVIN S.
El cliente no dejó un comentario.Jonathan I.
El cliente no dejó un comentario.Carl T.
El cliente no dejó un comentario.Allen M.
El cliente no dejó un comentario.Frederick B.
Great experience! Will use again!!Barbara E.
El cliente no dejó un comentario.Bernard P.
Helped me pick the trailer off the ball, nicest people!Jeffry S.
El cliente no dejó un comentario.Jimmie B.
Super easy will use this site again. Thanks to all.Joseph R.
Nice family run business. We were very happy with the whole experience. Quick, easy, and accommodating. We will definitely rent from this location again if we need another uhaul. ¡Gracias!Kristen M.
Owner was very friendly and helpful, building was undergoing construction so was a bit in disarray, but had no impact renting equipment. Would recommend this location to a friend.CLIFFORD R.
you're doing just fine. no worries.SEAN N.
El cliente no dejó un comentario.Michele C.
El cliente no dejó un comentario.Gary G.
El cliente no dejó un comentario.Richard P.
El cliente no dejó un comentario.richard H.
El cliente no dejó un comentario.Randall G.
El cliente no dejó un comentario.Stephen C.
Advise they find another location. Location, dirty. Uhaul, I was originally scheduled to pick up at different location, emailed day before pick up, very inconvenient and out of our way. Wait time too long to speak to anyone. Overall, bad experience. Telling military household goods locations to recommend another service.Patrick C.
El cliente no dejó un comentario.Frederick L.
The guys that run the UHaul / auto service station are GREAT AND VERY FRIENDLY. I'd most definitely go back again!MARCUS B.
Make sure vehicles have what they need as requested and clean the vehicle . My experience was I had to drive across town to another dealer to get what I requested . Also the vehicle was dirty , I had to clean prior to use . There was not a full tank of gas either.John S.
The person who we returned our truck was pleasant and professional. I would definitely return to this location . When we entered the building he greeted us and made us feel welcomelaura C.
Steve, the manager at this facility, was very friendly, efficient, and professional. The truck was in great shape and did the job! I would definitely recommend this location to my friends and family. Thank you, Steve and Co., at Trackside Auto Depot!Tyra Lopes M.
El cliente no dejó un comentario.Eugene W.
As to the preceding question, I would recommend this location for the VEHICLE, yes. While the personnel were VERY personable (a trait I love when doing business with others), the two who greeted us were rather shabbily dressed. As such, I no longer anticipated being able to hop in the truck and go, even though according to your cellphone offering of "checking in well ahead of time," you assured me that everything would be all ready for me. We had to wait at the desk for a "re-confirmation" of my payment, for some (unexplained) reason, and we had to wait for our dozen blankets (of which there were only eleven; had we not counted them ourselves before heading off, we would have been charged for the missing one upon our return). It was a needless 25 minute layover; oh, and the restroom was even more shabby looking than the (albeit personable) personnel who handled our business.James R.
Again, the drop off location was changed and this became an ordeal. Wasn't the employees fault but when you make a promise it needs to be kept.david K.
El cliente no dejó un comentario.MARIANNE M.
El cliente no dejó un comentario.Matthew R.
El cliente no dejó un comentario.DANIEL S.
Easy, easy and easy!Edward W.
El cliente no dejó un comentario.KURT G.
The gentleman at this location (or the person I reserved the truck with over the phone on the 1-800 number) added the $14 "Safety Move" to my bill without even asking me if I wanted it and then when I noticed it, I called the Uhaul customer service line, which said he would refund it back to me AND he never did. I had to call Uhaul again and they issued me a $15 VIP certificate. This was nice but it doesn't resolve the fact that the person at the pickup location (or someone) added Safety Move to my bill and never asked me even if I wanted insurance. I hope he's not doing this to other customers, hoping they just don't catch it. Also, I was told by customer service he added it on Monday 5/4/20 when I borrowed and returned the truck the day prior. When I picked up at his location around 9am, I said I was there to pick up a 26' truck and his response was "we don't book reservations on Sundays". I told him that I had already reserved the truck the day prior at (800) 468-4285 and was there just to pick it up. He then had a young man at his location bring me the key. That was the full extent of our interaction. I never even showed anyone my Uhaul app or anything to prove I had reserved the truck, nor did they give me a contract or anything with what I owed. I could have been a complete stranger driving away with your truck. Lastly, I got the VIP credit so I'm happy on that front, but I wanted to make you aware of a potentially larger issue where someone is adding insurance to bills without ever offering it to your customers.Michael L.
El cliente no dejó un comentario.Edward K.
The pumps there do not work. Would've liked a heads up that I had to fill the gas elsewhere before returning. Had to leave again to fill.Laura B.
El cliente no dejó un comentario.joseph F.
The location was great. Truck was ready for me and clean. I called U Haul direct and the person was a little rude on the phone. But the woman I spoke with next was great and the location where I picked up and dropped off was great. Overall a very good and easy experience.david E.
Nothing. Perfect experienceNicole D.
Very accommodating for after hours drop off. Very nice staffTodd W.
El cliente no dejó un comentario.dagmar K.
They staff at pickup were a great bunch of guys.Orlando H.
Uploading drivers license doesn't work on the website.Donna L.
Has no problems with this site, Even though I rented on line and this should not have involved them other than picking up the truck. They were helpful when i went into their office questioning why it was taking so long to get approved, I wasted about 45 minutes responding to questions and downloading information I had already given. Very frustrating and I will never do that again and would not recommenced on line rental and return,The extensive legal boil plate was ridicules. Wasted over an hour of my time.Robert C.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Kathleen S.
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