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Bridgit W.
Customer Reviews for Townsend Farmers Exchange
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All the staff was top notch!
CHAD I.I really have no complaints. The people were very nice, The truck was great and everything went as planned. I have rented from this location before and always found it to be an excellent location to rent from.
Deb P.Clean truck between customers. Had to rent a vehicle from Home Depot because Uhaul was too dirty to put couch and mattresses in.
DANIELLE F.Location was very organized and friendly.
James V.Easy to do online. People friendly. No problems .Recommend
Raymond G.The person at this rental location was great. The U-Haul website needs to be streamlined. Stop trying to up sell options on your site. It takes longer to book on your site and all of the questions are unnecessary.
Richard S.Excellent customer service!
Mark M.the price was 19.95 advertised i had the truck for 2.5 hours my miles were 34 x2 i was shocked when my account was charged $107.00 never trust the the adds i was never given any paperwork to sign or was never explained any hidden fees
Donald G.Everything was great.
George W.Nothing
George A.Very efficient staff.
Jovani I.I have never rented a U-Haul truck before. The experience was so easy and everybody was so helpful and pleasant to deal with. I will definitely recommend renting from this location to all my friends
MICHAEL C.Was told at the last minute that the truck I rented was not able so I had to settle for a smaller size truck which forced me to leave a lot personal items behind and packing difficult and rushed. They did not say anything about a refund on the smaller size truck until I said something.
Wendy N.Top notch all the way- thank you
BRUCE C.The equipment smelled so heavy of smoke that it permeated my clothing.
Sarah J.The process could not have been easier! I registered online and it was a very quick check out and in process. I truck was clean and performed perfectly. Thank you !!
Douglas S.Provide pick ups in same location and not an hour away. I was not called when one of my rentals was not available and the pick up location was changed. I then had to drive another half an hour in the opposite direction on move day. Nothing was found anywhere on my way. Individual staff at locations were great. Customer service from uhaul, especially not calling to tell me they changed a pick up location, was terrible.
JOSEPH T.You may as well not make a reservation because vehicle was only made available almost 60 miles away in the opposite direction of our move. Also location did not have equipment that was reserved either
LISA R.The pick up was very dirty, it was definitely not sanitized after last use. The windshield was so dirty it was hard to see out of when the bright sun was directly on it. The people at the farmers exchange were very nice, and I would use this location again should the need arise.
Kathy H.All good at Farmer's Exchange! ??
John M.Need to get up to improve on getting a car secured on a trailer. During my trip my car moved forward just enough to be beyond the front of the wheel "well" for the front tires. This could have caused damage to the bottom of the front bumper. I was fortunate that it did not move backward again as that would have caused damage. The movement was only an inch more or less so it was mostly good! Great team at Farmer's Exchange in Townsend, MA, along with the service area's manager. Thank you!
Louise B.The people were great and the rental was very professional.
Albert L.Great to do business with!
Ryan S.I love Farmers exchange. They are great
Sara N.Nothing at all. They were really helpful.
Lisa L.