Customer Reviews for Towne Storage Vineyard
(U-Haul Neighborhood Dealer)

124 reviews

1641 W 1200 N   Orem, UT 84057

(801) 224-0160

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    8 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(801) 224-0160

1641 W 1200 N
Orem, UT 84057

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    8 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

One of the best service I’ve experienced with U-Haul

Ian Hall 
Rating:
5.0

The electronic return was frustrating bc the app rejected my mileage every time I put it in. After 6-8 tries, I just dropped my keys. However, when I drove by later, a very kind & friendly female employee assured me my transaction was completed.

Rosanna Weeks 
Rating:
3.0

The employee was 30 minutes late to check out equipment. My appointment was at 9 am, he showed up at 930 am. Upon returning, the same employee is unfriendly and seems to not care about his position or assisting customers.

Richard Brimhall 
Rating:
3.0

I rented a van and paid extra for a dolly so that was supposed to be in the van but it wasn't and they wouldn't refund me for the dolly.

Natalie Hetherington 
Rating:
4.0

Customer did not leave a comment.

Al Jones 
Rating:
3.0

The interior of the truck smelled of cigarette smoke but it was clean.

Jared Shulsen 
Rating:
5.0

The entire process was so easy and the staff was AWESOME!!!!

Brittany Christiansen 
Rating:
2.0

The dolly and the pads were not in the truck.

Tangikina Atuatasi 
Rating:
3.0

I ordered two hand trucks/dollies. None were provided and yet I was still charged for them.

John Blaser 
Rating:
1.0

Customer did not leave a comment.

Mac Farnsworth 
Rating:
5.0

Customer did not leave a comment.

Walter Ceballos 
Rating:
5.0

Becka is awesome. The truck bed could've been swept out.

Taylor Jackson 
Rating:
3.0

Make sure vehicle is clean as I left it for some one else, did not had windshield washer fluid as vehicle had dirt spots front window when I drove it. Also brought vehicle on time and I received a notice saying I was late to return it. Make sure whoever is in charge to récord correctly to avoid problems.

Byron Rivera 
Rating:
2.0

Check the truck back in when I return it, so I don't get harassed by U-HAUL 3 days later for 'not returning the equipment.'

Raymond Bilodeau 
Rating:
5.0

Customer did not leave a comment.

Bennett Greene 
Rating:
1.0

I rent a truck with a dollie, when I get there to pick up they told they don’t have any dollie available, so they send to another location for the dollie, it means I have to drive 12 miles more. I have to pay dot those 12 miles and they women from the store added me an insurance which I did not requiere. They just charge $35 more for that and they didn’t want to refund me that money back!!

Marvin Canelon 
Rating:
3.0

Windshields were dirty and windshield washer fluid was empty. Front end felt like it was about to break down at any moment. The truck needs to be driven by maintenance and be worked on before it breaks down on the next renter. Your female employee in office was very helpful and nice.

Dessie Mitchell 
Rating:
5.0

Customer did not leave a comment.

Pablo Cepeda 
Rating:
5.0

Customer did not leave a comment.

Chris Walker 
Rating:
3.0

We had an issue picking up the vehicle. There was no employees the location at the time of our pick. Our reservation was moved to a mobile pickup. Needless to say, after spending an hour on the phone speaking with three different departments we finally were able to access the code to the lock to receive the vehicle. It is a good thing we showed up early or we would have been significantly late to our pickup destination. If an individual was not tech savvy the mobile pickup would have been a nightmare for them.

Jeramy Cochran 
Rating:
5.0

Customer did not leave a comment.

Brian Speir 
Rating:
4.0

The air conditioning in my truck didn’t work very well in 95 degree heat.

Kerry Cooper 
Rating:
5.0

I booked everything online and it was a breeze. Truck was clean and worked perfectly. It was a very easy process.

Erik Webb 
Rating:
5.0

Customer did not leave a comment.

Desmond Walker 
Rating:
5.0

Customer did not leave a comment.

Robin Smith 
Rating:
3.0

No dolies, no furniture Dollie’s like I made the reservation. The truck was super dirty. Smelled horrible. Old truck, brakes squeaked super bad

Kevin Moya 
Rating:
5.0

Not lots of space to park, there were 3 other uhauls so it was hard to find a good spot

Parker Martin 
Rating:
3.0

The agent renting me the truck was very pushy when I insisted on declining the insurance coverage. He also had a negative attitude from then on and treated me with contempt. He also wouldn’t get up out of his seat to check the van back in so that I could get a receipt when we returned and said he’d do it later. I asked if he could do it now and he said he would do it later and that I would get texted or emailed a receipt. I was not impressed with him at all. Terrible customer service. Lazy worker who sat the entire time and was fiddling on his cellphone and didn’t want to be bothered with me the customer.

Derek Lentz 
Rating:
4.0

Customer did not leave a comment.

Savannah Roll 
Rating:
4.0

Customer did not leave a comment.

Steve Perry 
Rating:
5.0

Excellent service

Yerri Berroa 
Rating:
5.0

Fast and Easy. They always have trucks available. Great customer service.

Oreta Tupola 
Rating:
1.0

I used the truck for less than 2 hours, traveled 18 miles, and was charged $1.29 for each mile, plus charges for 3 gallons of gas at insane rates. I assumed that since you were charging $1.29 per mile (a very full charge) that this included fuel. When I called to discuss this with the "manager" he was rude and insulted me for not having read the fine print of the contract. I will not be going back to this location, or likely even using your service with these insane rates that you charge.

Jon Clark 
Rating:
2.0

I had it reserved for 8 and they guy hadn’t even checked the truck in and was late. Didn’t get it until after 8:30. He also marked it as 1/4 tank of gas but it was under and I had to add even more money to make sure it was above where I got it from or I would have been charged. The truck was dirty. I had to clean it of trash.

Mallory Harley 
Rating:
4.0

Customer did not leave a comment.

Nathan Adams 
Rating:
4.0

Customer did not leave a comment.

Shelly Eyre 
Rating:
4.0

Customer did not leave a comment.

Adam Matthews 
Rating:
4.0

Customer did not leave a comment.

James Spurgeon 
Rating:
5.0

Customer did not leave a comment.

Traci Kane 
Rating:
5.0

Don't charge so much.

SHACKE ROSE 
Rating:
4.0

Customer did not leave a comment.

Traci Kane 
Rating:
2.0

I ordered a dollie and it wasn’t there. I was also told several things that they didn’t follow through on and I kept having to call to verify or change things. The mistakes they made were not my fault but they weren’t willing to work with me.

Riena Holtz 
Rating:
4.0

Customer did not leave a comment.

MARISA GUTIERREZ 
Rating:
5.0

Customer did not leave a comment.

Mark Kelly 
Rating:
1.0

Reserved a truck. When I arrived to pick it up, they didn’t have it. Absolutely no help trying to find another truck. Horrendous customer service. Do not use this location.

KHORY CROCKETT 
Rating:
4.0

I needed blankets. But they didn’t have any. Also, the whole thing they put us through to return keys at night, with the photos and uploading and all that didn’t work for me and seemed unnecessary. Otherwise it was good. Thanks

Lila Tueller 
Rating:
4.0

Customer did not leave a comment.

LISA ODAY 
Rating:
5.0

Excellent staff and assistance support!

Joseph Allred 
Rating:
5.0

Casie was friendly and helpful.

THOMAS GREENE 
Rating:
5.0

Customer did not leave a comment.

Patricia McGrath 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH WILSON 
Rating:
5.0

Customer did not leave a comment.

Bridger Hall 
Rating:
5.0

Customer did not leave a comment.

Dolores Winter 
Rating:
5.0

No improvements; everything was perfect!

Joshua Williams 
Rating:
1.0

Emily lied about the price as well as being the worst storage unit place we have EVER worked with. Terrible 10/10 would not recommend

Sara Huch 
Rating:
5.0

I could not get the online checkin to work, I just gave up and dropped the keys in the box n

GREGORY ROMRIELL 
Rating:
5.0

Customer did not leave a comment.

Garrett Matthews 
Rating:
2.0

They did not have the equipment that I had requested and I didn't know that until I showed up. This is not their fault, this is a problem with U-haul in general.

RYAN MCLEAN 
Rating:
5.0

Todd is great to work with.

KEVIN TARVIN 
Rating:
5.0

I've always enjoyed my rentals with U-Haul, and Todd's location at Towne Storage in Orem UT is by far my favorite. Thanks for always running a tight company.

BRANDEN NEVILLE 
Rating:
5.0

It was my first time renting! You guys made it quick and clear. Thanks for making it easy and comfortable!

JOHN-LUKE BURCHES 
Rating:
5.0

Customer did not leave a comment.

Alan Short 
Rating:
5.0

Customer did not leave a comment.

Joseph Constantino 
Rating:
5.0

Drop off directions we’re helpful and easy to follow

TRACI LYNN KANE 
Rating:
5.0

Customer did not leave a comment.

Kaleb Alexander 
Rating:
5.0

It was great! Very friendly service and I got what I needed right away!

TANNER MIEURE 
Rating:
5.0

Customer did not leave a comment.

LANE BROWN 
Rating:
5.0

The dashboard said the car needed an oil change.

Sven Wilson 
Rating:
5.0

Dropped off using Uhaul app. No one was present when we arrived to drop off the truck at 1:45pm.

Gary Searle 
Rating:
5.0

the person who attended me was very clear in giving the information and super friendly

LUIS PENA UZCATEGUI 
Rating:
5.0

Customer did not leave a comment.

Andrew Bigelow 
Rating:
5.0

The service was s great. Thank you. No recommendations. It was perfect. Oh! The only issue was that I made the reservation, and it didn’t show on their system. Luckily they did have a truck available!

JESSICA ASH 
Rating:
4.0

Customer did not leave a comment.

Amandah Maudsley 
Rating:
5.0

i received very good service.

LESLIE DAWSON 
Rating:
5.0

Very helpful and kind.

LESLIE DAWSON 
Rating:
5.0

Customer did not leave a comment.

Scott Job 
Rating:
5.0

Where I dropped off the uhaul is where I would say was amazing! The employee was absolutely fabulous! Thank you for such a great experience

DEBORAH GWILLIAM 
Rating:
5.0

Customer did not leave a comment.

Steven Ensign 
Rating:
1.0

When we dropped the truck off, the manager was very rude because we were a few minutes late. The next customer had not even arrived to pick up the truck, but we were still charged for an extra day. On top of that, the manager said that the police were about to come looking for me for being late... 30 minutes late. What a joke.

BENJAMIN BOWERS FARLEY 
Rating:
5.0

Customer did not leave a comment.

Brenton York 
Rating:
5.0

Customer did not leave a comment.

Tyler Gorden 
Rating:
5.0

Customer did not leave a comment.

Erik Brewer 
Rating:
4.0

The local rep was good, but the problem was I reserved the truck for 8:00a and they didn't open until 9:00, so I chose the pickup option without the lobby experience. I couldn't log into the U-Haul website with my phone--it just wouldn't let me. It never sent the confirmation code via text or email, the local guy came in and helped as he could. He gave me a phone number for U-Haul the lady there must have been having a bad day. She was rude, put me on hold and then called the local guy 10' away from me, I heard him say he couldn't log in either, then she came back on the phone to me and told me he would help me. He couldn't even log in! Finally after 45 minutes, I got the truck, NO thanks to the U-Haul customer service folks. I had movers at my site waiting for me for an hour at $50 an hour with nothing to do. But U-Haul would do nothing. And while the guy was helping me, another customer came in who had to change his reservation from the night before because he couldn't get into the site to pick up the truck. This was terrible customer service on U-Haul's part. Let me be clear that no responsibility falls on the local Towne Storage guy. He did all he could, but he takes the heat because he has to deal with the frustrated customer while the U-Haul reps send everyone to him. I will not rent from U-Haul again. I'll pay more and rent Ryder or someone else.

Jonathan Cox 
Rating:
4.0

Everything was ready to go when I got there. Online check in made it really easy to pick up and go.

Steve Young 
Rating:
5.0

easy check in

Boyd Berry 
Rating:
5.0

Customer did not leave a comment.

Jason Cundick 
Rating:
5.0

Todd was very, very helpful and knowledgeable. Both he and Emily, who work at this location, were terrific!

Eric Hardman 
Rating:
5.0

Customer did not leave a comment.

Zheng Cai 
Rating:
5.0

Customer did not leave a comment.

Andrew Payne 
Rating:
5.0

it was all good

STEVEN SMITH 
Rating:
4.0

Customer did not leave a comment.

BARRY SLATER 
Rating:
5.0

Customer did not leave a comment.

RYAN JONES 
Rating:
5.0

Agent was friendly and quick to complete contract. Pricing was fair and truck operated well.

Shane Miyasaki 
Rating:
5.0

New location and office. Awesome staff.

Shane Ogden 
Rating:
5.0

Customer did not leave a comment.

blaine watkins 
Rating:
5.0

Customer did not leave a comment.

Bo Yang 
Rating:
5.0

Customer did not leave a comment.

Katrina Hurst 
Rating:
5.0

I love how there was not a dolly on my way

Lucas Rezende 
Rating:
5.0

Customer did not leave a comment.

Dallas Schlientz 
Rating:
5.0

Customer did not leave a comment.

Sheri Braithwaite 
No reviews have been submitted for this location.

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