El cliente no dejó un comentario.Walter C.
Customer Reviews for Towne Storage Vineyard
(U-Haul Neighborhood Dealer)
Orem, UT 84057
Servicios en esta ubicación:
9 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
- Sábado8 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Becka is awesome. The truck bed could've been swept out.Taylor J.
Make sure vehicle is clean as I left it for some one else, did not had windshield washer fluid as vehicle had dirt spots front window when I drove it. Also brought vehicle on time and I received a notice saying I was late to return it. Make sure whoever is in charge to rÃ©cord correctly to avoid problems.Byron R.
Check the truck back in when I return it, so I don't get harassed by U-HAUL 3 days later for 'not returning the equipment.'Raymond B.
El cliente no dejó un comentario.Bennett G.
I rent a truck with a dollie, when I get there to pick up they told they don't have any dollie available, so they send to another location for the dollie, it means I have to drive 12 miles more. I have to pay dot those 12 miles and they women from the store added me an insurance which I did not requiere. They just charge $35 more for that and they didn't want to refund me that money back!!Marvin C.
Windshields were dirty and windshield washer fluid was empty. Front end felt like it was about to break down at any moment. The truck needs to be driven by maintenance and be worked on before it breaks down on the next renter. Your female employee in office was very helpful and nice.Dessie M.
El cliente no dejó un comentario.Pablo C.
El cliente no dejó un comentario.Chris W.
We had an issue picking up the vehicle. There was no employees the location at the time of our pick. Our reservation was moved to a mobile pickup. Needless to say, after spending an hour on the phone speaking with three different departments we finally were able to access the code to the lock to receive the vehicle. It is a good thing we showed up early or we would have been significantly late to our pickup destination. If an individual was not tech savvy the mobile pickup would have been a nightmare for them.Jeramy C.
El cliente no dejó un comentario.Brian S.
The air conditioning in my truck didn't work very well in 95 degree heat.Kerry C.
I booked everything online and it was a breeze. Truck was clean and worked perfectly. It was a very easy process.Erik W.
El cliente no dejó un comentario.Desmond W.
El cliente no dejó un comentario.Robin S.
No dolies, no furniture Dollie's like I made the reservation. The truck was super dirty. Smelled horrible. Old truck, brakes squeaked super badKevin M.
Not lots of space to park, there were 3 other uhauls so it was hard to find a good spotParker M.
The agent renting me the truck was very pushy when I insisted on declining the insurance coverage. He also had a negative attitude from then on and treated me with contempt. He also wouldn't get up out of his seat to check the van back in so that I could get a receipt when we returned and said he'd do it later. I asked if he could do it now and he said he would do it later and that I would get texted or emailed a receipt. I was not impressed with him at all. Terrible customer service. Lazy worker who sat the entire time and was fiddling on his cellphone and didn't want to be bothered with me the customer.Derek L.
El cliente no dejó un comentario.Savannah R.
El cliente no dejó un comentario.Steve P.
Excellent serviceYerri B.
Fast and Easy. They always have trucks available. Great customer service.Oreta T.
I used the truck for less than 2 hours, traveled 18 miles, and was charged $1.29 for each mile, plus charges for 3 gallons of gas at insane rates. I assumed that since you were charging $1.29 per mile (a very full charge) that this included fuel. When I called to discuss this with the "manager" he was rude and insulted me for not having read the fine print of the contract. I will not be going back to this location, or likely even using your service with these insane rates that you charge.Jon C.
I had it reserved for 8 and they guy hadn't even checked the truck in and was late. Didn't get it until after 8:30. He also marked it as 1/4 tank of gas but it was under and I had to add even more money to make sure it was above where I got it from or I would have been charged. The truck was dirty. I had to clean it of trash.Mallory H.
El cliente no dejó un comentario.Nathan A.
El cliente no dejó un comentario.Shelly E.
El cliente no dejó un comentario.Adam M.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Traci K.
Don't charge so much.SHACKE R.
El cliente no dejó un comentario.Traci K.
I ordered a dollie and it wasn't there. I was also told several things that they didn't follow through on and I kept having to call to verify or change things. The mistakes they made were not my fault but they weren't willing to work with me.Riena H.
El cliente no dejó un comentario.MARISA G.
El cliente no dejó un comentario.Mark K.
Reserved a truck. When I arrived to pick it up, they didn't have it. Absolutely no help trying to find another truck. Horrendous customer service. Do not use this location.KHORY C.
I needed blankets. But they didn't have any. Also, the whole thing they put us through to return keys at night, with the photos and uploading and all that didn't work for me and seemed unnecessary. Otherwise it was good. GraciasLila T.
El cliente no dejó un comentario.LISA O.
Excellent staff and assistance support!Joseph A.
Casie was friendly and helpful.THOMAS G.
El cliente no dejó un comentario.Patricia M.
El cliente no dejó un comentario.ELIZABETH W.
El cliente no dejó un comentario.Bridger H.
El cliente no dejó un comentario.Dolores W.
No improvements; everything was perfect!Joshua W.
Emily lied about the price as well as being the worst storage unit place we have EVER worked with. Terrible 10/10 would not recommendSara H.
I could not get the online checkin to work, I just gave up and dropped the keys in the box nGREGORY R.
El cliente no dejó un comentario.Garrett M.
They did not have the equipment that I had requested and I didn't know that until I showed up. This is not their fault, this is a problem with U-haul in general.RYAN M.
Todd is great to work with.KEVIN T.
I've always enjoyed my rentals with U-Haul, and Todd's location at Towne Storage in Orem UT is by far my favorite. Thanks for always running a tight company.BRANDEN N.
It was my first time renting! You guys made it quick and clear. Thanks for making it easy and comfortable!JOHN-LUKE B.
El cliente no dejó un comentario.Alan S.
El cliente no dejó un comentario.Joseph C.
Drop off directions we're helpful and easy to followTRACI LYNN K.
El cliente no dejó un comentario.Kaleb A.
It was great! Very friendly service and I got what I needed right away!TANNER M.
El cliente no dejó un comentario.LANE B.
The dashboard said the car needed an oil change.Sven W.
Dropped off using Uhaul app. No one was present when we arrived to drop off the truck at 1:45pm.Gary S.
the person who attended me was very clear in giving the information and super friendlyLUIS P.
El cliente no dejó un comentario.Andrew B.
The service was s great. Thank you. No recommendations. It was perfect. Oh! The only issue was that I made the reservation, and it didn't show on their system. Luckily they did have a truck available!JESSICA A.
El cliente no dejó un comentario.Amandah M.
i received very good service.LESLIE D.
Very helpful and kind.LESLIE D.
El cliente no dejó un comentario.Scott J.
Where I dropped off the uhaul is where I would say was amazing! The employee was absolutely fabulous! Thank you for such a great experienceDEBORAH G.
El cliente no dejó un comentario.Steven E.
When we dropped the truck off, the manager was very rude because we were a few minutes late. The next customer had not even arrived to pick up the truck, but we were still charged for an extra day. On top of that, the manager said that the police were about to come looking for me for being late... 30 minutes late. What a joke.BENJAMIN BOWERS F.
El cliente no dejó un comentario.Brenton Y.
El cliente no dejó un comentario.Tyler G.
El cliente no dejó un comentario.Erik B.
The local rep was good, but the problem was I reserved the truck for 8:00a and they didn't open until 9:00, so I chose the pickup option without the lobby experience. I couldn't log into the U-Haul website with my phone--it just wouldn't let me. It never sent the confirmation code via text or email, the local guy came in and helped as he could. He gave me a phone number for U-Haul the lady there must have been having a bad day. She was rude, put me on hold and then called the local guy 10' away from me, I heard him say he couldn't log in either, then she came back on the phone to me and told me he would help me. He couldn't even log in! Finally after 45 minutes, I got the truck, NO thanks to the U-Haul customer service folks. I had movers at my site waiting for me for an hour at $50 an hour with nothing to do. But U-Haul would do nothing. And while the guy was helping me, another customer came in who had to change his reservation from the night before because he couldn't get into the site to pick up the truck. This was terrible customer service on U-Haul's part. Let me be clear that no responsibility falls on the local Towne Storage guy. He did all he could, but he takes the heat because he has to deal with the frustrated customer while the U-Haul reps send everyone to him. I will not rent from U-Haul again. I'll pay more and rent Ryder or someone else.Jonathan C.
Everything was ready to go when I got there. Online check in made it really easy to pick up and go.Steve Y.
easy check inBoyd B.
El cliente no dejó un comentario.Jason C.
Todd was very, very helpful and knowledgeable. Both he and Emily, who work at this location, were terrific!Eric H.
El cliente no dejó un comentario.Zheng C.
El cliente no dejó un comentario.Andrew P.
it was all goodSTEVEN S.
El cliente no dejó un comentario.BARRY S.
El cliente no dejó un comentario.RYAN J.
Agent was friendly and quick to complete contract. Pricing was fair and truck operated well.Shane M.
New location and office. Awesome staff.Shane O.
El cliente no dejó un comentario.blaine W.
El cliente no dejó un comentario.Bo Y.
El cliente no dejó un comentario.Katrina H.
I love how there was not a dolly on my wayLucas R.
El cliente no dejó un comentario.Dallas S.
El cliente no dejó un comentario.Sheri B.
El cliente no dejó un comentario.Darrel C.
El cliente no dejó un comentario.thomas H.
The tires had flat spots and it was like riding a bucking bronco! It shook my head so hard that I had to get away from the head rest and my load was shook up so bad that it fell off of the top shelf!! The shaking stopped after about 20 miles because the tires warmed up, it was a cold day because it was snowingMichael T.
The truck that I was given leaks water into the cab so, the whole time I was moving in the snow it was leaking onto the steering wheel and then onto my legs.Bryan C.
El cliente no dejó un comentario.Fiona M.
El cliente no dejó un comentario.Sean A.
I went 14 miles I put in a gallon of gas, I had it for 1 hour. I get billed for 4.1 gallons not counting my 1 gallon that I put in the Truck. I get the bill then I called. The guy goes it was 7/8 on the tank, I really didnt check it out cause i only needed the truck for 1 hour and it was 10 to 15 miles round trip. When I called and said look at the miles he said doesn't matter care I had written down 7/8 so thats what Im going for. I have used Uhaul 4 times in the last 2 months for my small company. Its not the $20 bucks its the principle. I guess I can always use RyderVard B.
El cliente no dejó un comentario.Steven S.
El cliente no dejó un comentario.Evan T.
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