Customer Reviews for Towne Storage Sunset LLC
(U-Haul Neighborhood Dealer)

110 reviews

655 E Sunset Rd   Henderson, NV 89011

(702) 558-4994

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    8 am - 1 pm / 2 pm - 4:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(702) 558-4994

655 E Sunset Rd
Henderson, NV 89011

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    8 am - 1 pm / 2 pm - 4:30 pm
  • Sunday:
    Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Christine was extremely nice and understanding. We were running a bit behind unloading our things from the U-Haul in to our storage unit. Thankfully our storage unit is at the drop off location. She stayed after to ensure we didn’t have any further questions or need additional help. She had cold bottles of water for us as well! She was an absolute gem!

Erinn Cardenas 
Rating:
5.0

Customer service was great

Kiara Bradley 
Rating:
5.0

No comments

Roman Bayan 
Rating:
5.0

Customer did not leave a comment.

Kris Schmidt 
Rating:
2.0

Customer did not leave a comment.

JEFF DESWERT 
Rating:
5.0

Customer did not leave a comment.

Jim Bihr 
Rating:
3.0

Verify all lights are working properly before renting a truck out, especially when I had to do mobile pickup instead of being able to pick up in person like I had asked for in my original reservation. Uhaul changed my reservation and pickup location, charged me more for it when they said they wouldn't, then gave me a truck with a headlight out when I had to drive across the state and part of the drive was in the dark.

Kristan Robbins 
Rating:
2.0

Truck was filthy, had a broken mirror, had an engine light that was on, was told it was related to the gas cap and shouldn’t cause a problem. No other trucks available.

Susan Brod 
Rating:
5.0

Customer did not leave a comment.

Richard Andrews 
Rating:
5.0

Rental agent Christine at the Sunset location was absolutely excellent. Christine was very thorough explaining the rental process, addressed all my questions, and went over the truck making sure everything was ok. As a retired business owner it is always nice to see an employee who goes above and beyond and Christine demonstrated that quality.

Cosmo Bisazza 
Rating:
5.0

The customer service agent was awesome she was very professional answered all my questions and listen to my concerns

Anthony Perez 
Rating:
5.0

after hours drop off too complicated with all the picture taking

donny laosy 
Rating:
5.0

Easy check in and return. The staff was super friendly.

Melissa Loss 
Rating:
4.0

Customer did not leave a comment.

Danie Burt 
Rating:
5.0

Customer did not leave a comment.

Robynne Anderson 
Rating:
5.0

Customer did not leave a comment.

Sherry DiTurno 
Rating:
4.0

Dropped off on Labor Day They were closed

David Fencl 
Rating:
4.0

Customer did not leave a comment.

Donald Bishop 
Rating:
5.0

Customer did not leave a comment.

Joseph Martin 
Rating:
5.0

Fantastic customer service... very clean facilities.

Ruth Gorski 
Rating:
5.0

Friendly rep, very quick and easy reservation, pickup, and drop off.

GUILLERMO PARRA 
Rating:
5.0

Customer did not leave a comment.

Carolyn Gangmark 
Rating:
5.0

Great service and staff will recommend to my friends

David LeBus 
Rating:
5.0

Customer did not leave a comment.

Clark Kluwe 
Rating:
3.0

Customer did not leave a comment.

Robert Lach 
Rating:
3.0

Rated average because even though the staff was great...I didnt like your customer service policy where there is NO coverage during lunch time...I had an incident while every one was at lunch and i had to wait til someone else came along to help (20-25 mins later)...please change this policy where THERE IS some coverage. Thank you

TYRA REED 
Rating:
5.0

Positive experience! I did most everything on line ahead of time and all went very smootg!

jack wagoner 
Rating:
5.0

Customer did not leave a comment.

Carl Ketcham 
Rating:
5.0

Customer did not leave a comment.

Jeff Hayden 
Rating:
5.0

Customer did not leave a comment.

JACK HARRING 
Rating:
5.0

Very friendly and professional. Clean and organized.

James Parriett 
Rating:
5.0

Customer did not leave a comment.

Todd Fike 
Rating:
5.0

Customer did not leave a comment.

Antonio Contreras 
Rating:
4.0

Trailer was extremely dirty inside and out. On my pre-trip inspection, I found one tire with very low tire pressure. It was at 25 PSI. I had to inflate it to the recommended pressure. Both of these items should have been addressed prior to my rental. I should charge a cleaning and maintenance fee to UHaul.

Bobby Penn 
Rating:
5.0

Mike was awesome the truck was fun to drive but not to load and unload😳😬😊. I may be needing another one in march. Also I am hoping I get a credit back for driving it less then expected I put more gas then I needed to and returning it earlier then expected Thx

Irene Fleming 
Rating:
4.0

Side mirrors not adjustable. Could not see traffic to the right or the left

Lawrence Gorton 
Rating:
5.0

I think you guys rock stay blessed

Timothy Dillon 
Rating:
1.0

For contract: 70625124, you have long used my email, which is danburtt@gmail.Com , but I am not the client and have never rented in NV. PLEASE REMOVE MY EMAIL FROM THIS CLIENT’S PROFILE!

Dan Burkett 
Rating:
5.0

The location was excellent however, we had a very poor experience with this rental. Our pickup location was changed several times, including the morning of our move. We had to drive 30 minutes, instead of 10 minutes, to get the truck. We were also delayed in getting the vehicle. Instead of picking up at 8am, we were told the revised location didn’t open until 10. It actually opened at 9. We had to ask our movers to rearrange their arrival time since we didn’t have the vehicle as originally arranged. The final insult was the truck was on empty when we picked it up. U-Haul charged us .89/mile and forced us to drive extra miles to get the truck. This was a poor experience. No disrespect to the staff at the pickup/drop off locations. They were awesome. Would I recommend U-Haul? Not with a glowing review. Moving is stressful as it is, but it was made more so based on our experience.

Craig Mills 
Rating:
5.0

We rented from SoCal to Vegas for a 3day rental. On day 2 we got to Vegas and the house we were supposed to move in fell thru and we were basically stranded. We called and Uhaul accommodated us by extending the rental until we found a place. THANK YOU SO MUCH! John

John Raiano 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Milton 
Rating:
5.0

outstanding

Lewis Brown 
Rating:
5.0

Customer did not leave a comment.

RICK WINKS 
Rating:
5.0

Everything was satisfactory.

MARGARET ACOSTA 
Rating:
5.0

Customer did not leave a comment.

ARIANA MARIE 
Rating:
3.0

The left strap for the tire on the trailer was completely tangled and we were unable to strap the left tire in. Thankfully we were able to make it to Utah with no issues, but lost an hour trying to untangle the strap. Other than that we had no other complaints.

Phillip Thomas 
Rating:
3.0

Customer did not leave a comment.

Terry Mayfield 
Rating:
1.0

Customer did not leave a comment.

Jason Smith 
Rating:
2.0

Too Far

ALMA HAYES 
Rating:
5.0

Customer did not leave a comment.

Jeff Barney 
Rating:
4.0

Customer did not leave a comment.

Shelli Clark 
Rating:
5.0

Customer did not leave a comment.

Eugene Maestas 
Rating:
5.0

The gentleman staffing the office was pleasant, friendly and efficient.

Robert Schlegel 
Rating:
3.0

Again, disappointed overall with the overall experience with U-Haul. We will not be using them for anything having to do with moving.

Chris brownwood 
Rating:
5.0

The service rep was professional, and explained everything that I needed. The process was fast and everything I expected.

JOHN TRANTANELLA 
Rating:
5.0

Customer did not leave a comment.

Ryan Ozuna 
Rating:
1.0

I specifically asked for a certain location when I was speaking to the gal on the phone. I said I wanted the uhaul right next to my storage unit, even googled the address to make sure it was the correct spot. Got there and the guy said “I can’t find you” I told him my name my phone number etc… find out the gal on the phone put my phone number backwards. He said we have a 20’ truck. We go out there and the catalytic converter is stolen. Only 3 trucks at the location. I tell him I have movers coming to the storage unit at 11am. I got there at 9am. I then say just let me use the shorter bed. He writes up the contract ask for cc run my cc, then he calls his boss and tells him I’m gonna let her have the shorter truck. Boss says no, you can’t. It’s reserved. This goes on till 10:15. He tells me the location that they have you for originally, one that was at the wrong location has a 20’ truck. He gives me the print out and I go there. A place shared with a storage company. I walk in flustered and I try to tell her what happened and that I have to be back at the storage unit because I have movers waiting for me. She tells me I don’t have your name or you in my computer, there’s not even one sent to me. I show her the reservation number on the print out that I have and she says to me “ma’am I’m trying to help, you don’t need to be upset at me” no I’m sorry about what has happened, no don’t worry about it let’s see what we can do. I do understand you have people meeting you so I will try as fast as I can. She gets an attitude tells me she’ll go get my truck, asks for cc again, I ask I just gave a cc to the last place, what are they going to do with that $65 he rang up? She just tells me I don’t know. Instead of saying let’s find out I can call them if you’d like and see if he’s going to decline that or not nothing like that at all no assistance no comforting no reassurance no help basically. When I came back to return the truck I did apologize to her and she says to me well it wasn’t my fault you didn’t have to get all mean to me still no I am sorry for the miscommunication or anything. I am gonna invest my money in movers with their truck instead of using U-Haul ever ever again and I have used U-Haul a few times now used it coming from Alaska to Las Vegas used it to move different locations but I am done I am done especially after this experience!

Anita King 
Rating:
5.0

Customer did not leave a comment.

SAUL JIMENEZ-CASTANON 
Rating:
1.0

Provide parking for your customers. I reserved for 24 hours but had to keep the truck for a fraction of the time due to no parking allowed.

Carla Gould 
Rating:
5.0

The woman working the desk was very helpful and friendly

Jim Swift jr 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Silva 
Rating:
5.0

There's nothing to improve. Whenever I go to that location, iam greeted with friendliness. Professionalism. Your employees at this location are always very helpful, and courteous.

MARGARET JOSEPHI ACOSTA 
Rating:
2.0

Stephanie who works at the Henderson uhaul needs a reminder that all customers should be treated the same. She was friendly to a group from Canada but gave us attitude and offered us very little attention or help. Sign on door said she would be back from lunch at 1:20, but did not return til 1:50 even though she could see that we were waiting.

James Howard 
Rating:
5.0

Customer did not leave a comment.

SUZANNE KLEIN 
Rating:
5.0

Customer did not leave a comment.

Jonathan Jahnke 
Rating:
3.0

Customer did not leave a comment.

ABDUL RAHMAN ALI 
Rating:
5.0

Customer did not leave a comment.

ALEX SALAZAR 
Rating:
5.0

Great costumer service. Location looked and smelled very clean.

JOSE MARIN 
Rating:
5.0

Thought everything was great!!

JOHN JOSEPH KASDORF 
Rating:
5.0

Stephanie was great! Love her and live the place it was nice and clean, easy transaction as well. I’ll keep coming back on the same location 655 e sunset and Pabco Henderson NV

ARLENE BUITRE LEVITT 
Rating:
5.0

The lady whom waited on me was knowledgeable and polite. Great customer service!

JOHNATHEN RICHAR BURNETT 
Rating:
5.0

We would definitely recommend this location. We had such a good experience when we returned our rental after our move at the beginning of November, that we also chose this location to rent a storage unit and rent an additional truck. Stephanie is so friendly and helpful. She is our main reason to keep coming back. Also, the storage unit is spotless and very secure. Just great all the way around!

COLIN SHEPHERD 
Rating:
5.0

The office staff was very helpful and kind.

NANETTE DENINE ROBINSON 
Rating:
5.0

Nothing was super easy and fast experience. Stephanie was great

BARRY LANE WAUGH 
Rating:
4.0

Customer did not leave a comment.

FLORANTE BALAGTAS 
Rating:
4.0

Please ensure your trucks are in operable condition.

Michele Kocher 
Rating:
5.0

Customer did not leave a comment.

DENISE CLARK 
Rating:
3.0

Customer did not leave a comment.

KIRA WARD 
Rating:
5.0

Sales women was very helpful and added more mileage for us and also allowed us to pick up truck a day earlier as we had moving men coming early in the morning to help pack. Newer truck and very smooth ride and easy to handle.

HECTOR LEYVA 
Rating:
5.0

Customer did not leave a comment.

LILY CHRISTINE GONSALVES 
Rating:
5.0

Customer did not leave a comment.

RONALD WILLIAM FARKAS 
Rating:
4.0

Customer did not leave a comment.

Yahel Martinez-Gastelum 
Rating:
5.0

Customer did not leave a comment.

SCOTT MONROE STEWART 
Rating:
5.0

The truck was covered in bugs but it made it to s Carolina no problem so I just did not get the fun of getting a clean truck dirty

SCOTT CHARLES RIVERS 
Rating:
5.0

Customer did not leave a comment.

Mike Valdez 
Rating:
5.0

Customer did not leave a comment.

CARL RICHARD LAWRENCE 
Rating:
5.0

Customer did not leave a comment.

TONY VAN PUTTEN 
Rating:
5.0

Customer did not leave a comment.

Nancy Ware 
Rating:
5.0

Customer did not leave a comment.

rick greene 
Rating:
5.0

Customer did not leave a comment.

angel ajolo 
Rating:
5.0

representative was extremely helpful

KIMBERLY FIORELLI 
Rating:
3.0

don’t overcharge me next time

TORIAN MALIK ROSS ESKRIDGE 
Rating:
5.0

Customer did not leave a comment.

Matt Smith 
Rating:
1.0

I show up at 5:17 and they close at 6:30. Owner is turning closed sign and locking the main door. I had a 5:10 reservation.

ANDREA CRISTINA THOMAS 
Rating:
4.0

Customer did not leave a comment.

Bradley Belisle 
Rating:
5.0

1. Allow customers to extend the rental time through the website or app. 2. When booking through your website it changes the location and sometimes the equipment without any notification or reason. If you change the pickup location because they don't have something, such as a dolly, then tell me that they don't have it and that I can change to another location that has one. Instead, your website will just change the location during the checkout. Sometimes I don't see the location was changed, other times I see it is the wrong location so I go back and start over again and run into the same issue all over again.

Steven Verona 
Rating:
5.0

The lady who helped me was super nice

Kandy Monzon 
Rating:
5.0

Customer did not leave a comment.

Joyce Turner 
Rating:
5.0

Very friendly customer service.

Lynette Famous 
Rating:
2.0

The store hours printed on the door read that they closed at 6pm but they closed early at 3:30pm. I called the day prior to dropping off the truck no one answered. I attempted to call because they were closed early the day I dropped off the truck. I got no answer no help no anything. Not a good experience if you need to clarify any concerns.

Lisa Williams 
No reviews have been submitted for this location.

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