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MARK P
Customer Reviews for Towne Storage St George #1 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The front end alignment was out on the truck with which made it very difficult to steer especially in winds and the wheels run balanced very shaky vibrating steering wheel
TRENT MCommunication about returns and fees that could be acquired.
STEPHANIE CThe pickup location was not clearly indicated in the email received the writing was very tiny on a cell phone and hard to read and also I did not expect it to be any different location from the location I made the reservation
Trent MI have not used the credit card I used for this reservation in months. Within an hour of leaving this location my bank called with a fraud alert. Was it this location or the corporate system?
GLENN WNot sure much of anything
KENNETH AThe customer service was excellent..! Definitely coming back here
SOOSOO TThere was a left over can and water bottle in the truck but that was literally the only thing I could think of that was eh, but I adored the staff and rental pickup and drop off was easy.
Ernest MNothing, experience was great 👍
GREGORY OEverything was great overall!
Lisa CI have never rented before and would have appreciated more detailed instructions on confirming condition of the truck, ie taking pictures of it with the odometer and gas readings. I left rental place and drove 21 miles before I realized via text that was what I should've done on site. But it all worked out in the end. Otherwise Towne Storage was neat, clean and conveniently located.
Anita FIt was very easy check in process and great customer service 👍!
GREGORY OKeep doing what they're doing.
JAMES HReturn location was informed of cockroach infestation, to which they said they would handle it prior to sending the van back out.
RAELENE RSo easy, personable, and helpful. The truck was easy to drive and handled well. The blue tooth and air conditioner were amazing. ¡Gracias!
Tonya SVery helpful and knowledgeable about items needed.
chris mWindshield was full of bug splatters. Please make the small effort to clean the Windshield. Gas was half full for a one way out of town rental. They said that was UHUAL policy. Why put the burden of getting gas on your customer right off the bat? If true, Bad policy! Never got the contract email until I was checking in the truck. Why do I have to give UHAUL my email and phone number multiple time for the same rental? It's in the online file use it to populate your online paperwork! Why make the customer do it over and over again. Dumb. Your people were extremely pleasant to deal with though.
wayne LKenzie helped us quickly get a last minute car. She was friendly, helpful and professional. ¡Gracias!
Caren MWe did after hours drop off but it was easy to go it through the app
Craig BNothing, seamless pickup experience! Couldn't have gone better or easier.
Luke JDon’t know-had to check in the truck in my iwn.
Raymond WI checked in the truck on my phone. You can see it on camera also I returned it with the gas's tank full and I got charged for both. Extremely dishonest.
Jennae SOur contact in St. George was very nice. The dropoff was a couple of blocks from our new house.
Connie PWhen I picked up the U-Haul the tank was empty. I had to then go and fill up the gas and spend my own money on the truck.
BRYCE MDrop off procedure very easy.
Connie PDrop only but staff friendly and helpful.
Robb CSí
John HWash the windshield.
victoria wMake sure the truck is really full of gas. I only drove 14 miles with the truck and it took over 4 gallons to fill it. With gas over $5.00 per gallon, that was a lot to spend for that little driving.
Bradley BOne man operation, away at lunch. I parked the truck, dropped the key in the drop box and went back after the time his sing said he would be back. His response was I'm too busy to check you in, as long as it's in the same condition as you picked it up , your fine.
Matt CLove the ease of renting and returning
Ryan HThe hatch on the door to close was broke I had to use a belt to close the door. Everything in my u-haul was wet because the roof leaked into my stuff because of the rain. I was not happy with my u-haul at all. They told me when I turned in the truck that thear computers were down and they would report the turn inn of the u-haul when the computer was up and running again of all the problems I had. And no one has called me at all. I'm very sad this was alot of money I spent and my u-haul and my stuff was a mess. I have used u-haul always in the past.
patricia mOver the top customer sevice
Kathleen GThe St. George locations I worked with were both fantastic ! One did the reservation, and went the extra mile. The providing location people were great also.
John LMake a Reservation trucks are going fast
WALTER RNo complaints. Employee at the front desk was friendly and helpful. Overall had a really good experience
Jordan GNice customer service! Thank you!
Shauna MI was over charged and was way under the mileage initially said I was going to use. Disappointed with over a $30 increase at drop off.
Maddy MJust keep being awesome. 😎
Chad HActually give the customer what they paid for
Austin DQuick service
Steven EReliable
herman tPick up and drop off was incredibly easy. I was welcomed at both locations with open arms and left very happy each time. The employees know how to treat customers.
Barbara WThe service I was provided was adequate period but I am very upset with being double charged on my card for the use of service when first using the vehicle and then returning the vehicle.
bryce tIn and out quickly Fast check in even though early didn’t have to wait til reservation time Friendly staff
Terence MVehicles need some cleaning but overall it was good
samuel bThey were nice, pleasant and Funny. It was a nice atmosphere.
Brenda SWe got what needed, period. No extra time or costs involved.
paul nEasy and friendly process, would use them again.
Diana HThe truck was dirty inside and out, crumbs in all the cup holders, trash behind the seats, the truck smelled like cigarettes, and the windshield was covered in bugs and dirt and was hard to see out of. You could definitely spend some time cleaning the vehicles before they are rented again.
Hilary TBetter initial communication with rental for towing proper name and address of location sent to customer. Information updated about customer in system for workers to see. Better communication and understanding from field manager. Not make workers at site look bad because they are not given updated information even tho 800 number and field manager know all the updates info. Better accommodations for internal mistakes that put customer at a monetary and stressful loss
Sunshine TThere was confusion on if I should drop the truck off here.
Warren TGas tank only three quarters full
Gary AI was difficult to understand why the office computer system would not accept Texas as the state of transfer. It took way too long to get checked in. The employee had to use is cell phone, go back and forth from one another. I'm sure we waited about 30 minutes for him to finally figure it out.
Rene DThe person that helped us on the store was great. The phone service that helped us change times on our reservation also was great.
Alvin SI wasn't a fan of the weekend mileage rate being higher than the weekday. I get charged a dollar a mile that's like driving a semi truck down the highway seems a little over excessive.
tj HWe returned it at night. The Self-Return procedure did not work. It was after hours so we did not interact with personnel. Evidently the return was processed satisfactorily.
Howard C