Customer Reviews for Towne Storage St George #1 LLC
(U-Haul Neighborhood Dealer)

1,082 reviews

2012 E Riverside Dr   Saint George, UT 84790

(435) 674-4714

Office Hours

  • Monday:
    10 am - 1 pm / 2 pm - 5 pm
  • Tuesday:
    10 am - 12 pm / 2 pm - 5 pm
  • Wednesday - Friday:
    10 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 4 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(435) 674-4714

2012 E Riverside Dr
Saint George, UT 84790

Services at this Location:

Office Hours

  • Monday:
    10 am - 1 pm / 2 pm - 5 pm
  • Tuesday:
    10 am - 12 pm / 2 pm - 5 pm
  • Wednesday - Friday:
    10 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 4 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

anna brown 
Rating:
5.0

Customer did not leave a comment.

EDELBERTO FIERRO 
Rating:
5.0

The St. George locations I worked with were both fantastic ! One did the reservation, and went the extra mile. The providing location people were great also.

John Lloyd 
Rating:
5.0

Make a Reservation trucks are going fast

WALTER ROWAN 
Rating:
5.0

No complaints. Employee at the front desk was friendly and helpful. Overall had a really good experience

Jordan Gray 
Rating:
5.0

Nice customer service! Thank you!

Shauna Moylan 
Rating:
5.0

I was over charged and was way under the mileage initially said I was going to use. Disappointed with over a $30 increase at drop off.

Maddy Maxwell 
Rating:
5.0

Just keep being awesome. 😎

Chad Holmes 
Rating:
5.0

Customer did not leave a comment.

john simmons 
Rating:
5.0

Customer did not leave a comment.

lori marshall 
Rating:
1.0

Actually give the customer what they paid for

Austin Denkers 
Rating:
5.0

Quick service

Steven Ellsworth 
Rating:
5.0

Reliable

herman tautolo 
Rating:
5.0

Pick up and drop off was incredibly easy. I was welcomed at both locations with open arms and left very happy each time. The employees know how to treat customers.

Barbara Wilson 
Rating:
3.0

Customer did not leave a comment.

John Sidney Smith 
Rating:
4.0

Customer did not leave a comment.

Eric Snow 
Rating:
5.0

Customer did not leave a comment.

JOHN Doruis 
Rating:
3.0

The service I was provided was adequate period but I am very upset with being double charged on my card for the use of service when first using the vehicle and then returning the vehicle.

bryce thamert 
Rating:
4.0

In and out quickly Fast check in even though early didn’t have to wait til reservation time Friendly staff

Terence Michael McTigue 
Rating:
4.0

Vehicles need some cleaning but overall it was good

samuel barlow 
Rating:
5.0

They were nice, pleasant and Funny. It was a nice atmosphere.

Brenda Simpson 
Rating:
5.0

Customer did not leave a comment.

Estrella Soberanis 
Rating:
4.0

We got what needed, period. No extra time or costs involved.

paul nickels 
Rating:
5.0

Customer did not leave a comment.

Sergio Salazar 
Rating:
2.0

Customer did not leave a comment.

Pam Parsons 
Rating:
5.0

Customer did not leave a comment.

Linda Derbidge 
Rating:
3.0

Customer did not leave a comment.

roy thacker 
Rating:
5.0

Easy and friendly process, would use them again.

Diana Hernandez 
Rating:
3.0

The truck was dirty inside and out, crumbs in all the cup holders, trash behind the seats, the truck smelled like cigarettes, and the windshield was covered in bugs and dirt and was hard to see out of. You could definitely spend some time cleaning the vehicles before they are rented again.

Hilary Turner 
Rating:
1.0

Better initial communication with rental for towing proper name and address of location sent to customer. Information updated about customer in system for workers to see. Better communication and understanding from field manager. Not make workers at site look bad because they are not given updated information even tho 800 number and field manager know all the updates info. Better accommodations for internal mistakes that put customer at a monetary and stressful loss

Sunshine Tyndall 
Rating:
5.0

There was confusion on if I should drop the truck off here.

Warren Taylor 
Rating:
3.0

Customer did not leave a comment.

Cristie Wursten 
Rating:
5.0

Gas tank only three quarters full

Gary Avery 
Rating:
5.0

Customer did not leave a comment.

Brigette DeLaurentos 
Rating:
5.0

Customer did not leave a comment.

ROLAND LOEWER 
Rating:
5.0

Customer did not leave a comment.

Michael Aboumrad 
Rating:
4.0

Customer did not leave a comment.

Michael Woodward 
Rating:
3.0

I was difficult to understand why the office computer system would not accept Texas as the state of transfer. It took way too long to get checked in. The employee had to use is cell phone, go back and forth from one another. I'm sure we waited about 30 minutes for him to finally figure it out.

Rene DeVusser 
Rating:
5.0

The person that helped us on the store was great. The phone service that helped us change times on our reservation also was great.

Alvin Silvey 
Rating:
3.0

I wasn’t a fan of the weekend mileage rate being higher than the weekday. I get charged a dollar a mile that’s like driving a semi truck down the highway seems a little over excessive.

tj Hall-Truman 
Rating:
5.0

Customer did not leave a comment.

Samantha Huff 
Rating:
5.0

Customer did not leave a comment.

Daniel Olsen 
Rating:
5.0

Customer did not leave a comment.

Daniel Olsen 
Rating:
3.0

We returned it at night. The Self-Return procedure did not work. It was after hours so we did not interact with personnel. Evidently the return was processed satisfactorily.

Howard C Bybee 
Rating:
5.0

Customer did not leave a comment.

paul hill 
Rating:
5.0

Unlike previous U-haul and Penske trucks that I rented in the past, this truck was absolutely terrible: the steering wheel was out of alignment by about 30 degrees, the steering was very loose, there was no cruise control (reservation indicated I was driving almost 200 miles), and for a 20 foot truck the gas mileage was horrible (much worse than previous 26-27 foot truck I had previously rented).

PAUL TANNER 
Rating:
5.0

Customer did not leave a comment.

richard bramwell 
Rating:
5.0

Nothing. Went very smoothly!

Aaron Grossman 
Rating:
5.0

Steve was great.

Lynn Eldredge 
Rating:
4.0

Customer did not leave a comment.

Alan Stringham 
Rating:
1.0

Not sure why online it shows this as the largest truck. It wasn’t even close. We ended up having to do two trips which added twice as many mikes, fuel etc. this cost us way more money than we were expecting.

Tyler Cunliffe 
Rating:
3.0

Check tire pressure more often

Karl Tippets 
Rating:
5.0

Customer did not leave a comment.

Cathy Knight 
Rating:
4.0

Customer did not leave a comment.

Mandy Peterson 
Rating:
5.0

Easy rental service. Great customer service and charges were explained up front. Would rent again

Daniel Dekker 
Rating:
5.0

Customer did not leave a comment.

lonnie Okayama 
Rating:
5.0

Customer did not leave a comment.

John King 
Rating:
5.0

No suggestions at this time . The young lady that assisted me with my pickup and return was exceptional!!

kim valdez 
Rating:
5.0

Steve was awesome!

Kathy Steinert 
Rating:
1.0

Reserved a truck online, got there and was told they couldn’t rent it because it was reserved for 9am the next day. I had it reserved for that evening only so he finally let me take one (several there) after checking it back in myself online like he said to do and leaving the key in his box I get a 20$ after hours charge. No mention of this to me before and since when does it cost more for me to check myself out. He did nothing upon return and that costs more?!?

Elizabeth Gonzalez 
Rating:
5.0

Steve and the staff at this location are exceptional in providing service and communication! Always helpful.

Dean Peterson 
Rating:
5.0

Customer did not leave a comment.

Tom Stoddard 
Rating:
5.0

The inside of the van was clean however the cab did have just a little trash on the floor.

Kelvin Taysom 
Rating:
3.0

Customer did not leave a comment.

Laird Snelgrove 
Rating:
3.0

The owner could be a bit more friendly. It was as if us renting the vehicle was a bother to him.

LeeKeshia Williams 
Rating:
4.0

Just a some trash left inside

DANNY LITI 
Rating:
4.0

Everything went smoothly.. Steve was good to work with

Anthony Campisi 
Rating:
5.0

Customer did not leave a comment.

John Meisner 
Rating:
5.0

Customer did not leave a comment.

Mikayla Darling 
Rating:
3.0

Customer did not leave a comment.

Michael Lank 
Rating:
5.0

Great agent and awesome communication. I will refer family and friends.

debbie obrien 
Rating:
4.0

Dropping off online was more complicated than in person, but it was done on a Sunday morning when facility was closed. The outside of this store was very clean and tidy.

Greg Bailey 
Rating:
5.0

my equiptment was filfithy and I noted it at pick up but I was still charged $25 for cleaning a prior users filfth

Stephen Johnson 
Rating:
4.0

Customer did not leave a comment.

Steevi Root 
Rating:
5.0

VERY FRIENDLY

john simmons 
Rating:
5.0

Customer did not leave a comment.

Michael Accardo 
Rating:
4.0

i was charged a fuel charge that was totally wrong i rented the truck with just less than a half tank and returned it with just over half tank and was charged over $100 extra for fuel and left to call a 800 number and dispute the charge for over an hr whatb a joke!!!!

Randy Jones 
Rating:
4.0

Van was in good condition but it was very dirty

William BRAY 
Rating:
5.0

Customer did not leave a comment.

Kyle Bridges 
Rating:
5.0

I had some technical problems trying to complete mobile pickup and the staff was very helpful. Quick pickup and drop off. Clean and spacious office. Online Reservation system was efficient and easy.

Robin Smith 
Rating:
5.0

Customer did not leave a comment.

russell case 
Rating:
5.0

Customer did not leave a comment.

Dean Peterson 
Rating:
4.0

Customer did not leave a comment.

Laura Wilson 
Rating:
5.0

Keep up the good work.

KEL FADDIS 
Rating:
3.0

Customer did not leave a comment.

Brandon Robinson 
Rating:
4.0

Additional Undisclosed Charges

Will Swank 
Rating:
2.0

Double check quick custom repairs not hard to kill ‘em with kindness

William Reyes 
Rating:
5.0

Customer did not leave a comment.

SCOTT ANDERSON 
Rating:
3.0

Customer did not leave a comment.

Barry Ramer 
Rating:
5.0

Customer did not leave a comment.

Catherine Mattingley 
Rating:
5.0

Customer did not leave a comment.

Michael Trocco 
Rating:
5.0

Nice gentleman at store. Very helpful.

robert foster 
Rating:
4.0

The Uhaul was just a bit dirty when i got it , I was scared that i was gonna get charged. hopefully i dont. It was a very smooth and easy process. And i liked it alot. Will shop for uhauls again !

Haunani Player 
Rating:
5.0

Quick and easy

LEVI HANSEN 
Rating:
5.0

Customer did not leave a comment.

KIM HEINS 
Rating:
5.0

It’s not the locations fault but it should be easier to bring the truck back when the employees aren’t there. The location is a bad area for my cell phone and it took a long time to upload the pictures.

MICHAEL VERA 
Rating:
5.0

The manager went out of his way to give me the best deal possible. I really appreciate that!

Stuart Campbell 
Rating:
5.0

Customer did not leave a comment.

Mark Hanks 
Rating:
5.0

The service was great and very friendly and helpful

DANNY GREATHOUSE 
Rating:
3.0

Customer did not leave a comment.

JONATHON ANDERSON 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top