Comentarios de los clientes para Towne Storage Riverton 12600 LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Towne Storage Riverton 12600 LLC

Clasificación general:

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Vlad B.
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I was charged for over miles that I did not do.

Kelly S.
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El cliente no dejó un comentario.

Jeffrey M.
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El cliente no dejó un comentario.

jamie L.
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Good experience.

JASON B.
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Jayce (I believe the local mgr of the storage units) was at the location and was very helpful! I was trying to do the on-line check in and the system was not allowing me and giving me a ton of issues and taking way too long. Jayce was able to check me in, get the process done in under 2 minutes. U-Haul needs to review there on-line process and re-vamp it. The customer service on-line was non-responsive and wouldn't answer the one question I asked.

Stephen C.
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El cliente no dejó un comentario.

Samuel F.
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Drop off after hours with a 26ft truck was a little complicated, but overall, good experience.

Steven F.
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Can't think of anything. Everything was great.

Bill C.
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Truck was very bug splattered but otherwise in good shape. Clean inside.

Frances S.
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The guy who worked there was cold and didn't show me what to do and forgot to add dolly and the flooring was not cleaned and mirrors and Windshield wasn't clean. The worker was cold

Rachel H.
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El cliente no dejó un comentario.

Robert B.
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I was bumped from picking up at this location by UHaul, and I called this location to make alternate arrangements. They accommodated me with a similar truck, saving me from driving an extra 16 miles! I forgot my dog leash in the van, and they retrieved it for me. Very good customer service.

Jason C.
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El cliente no dejó un comentario.

Paul M.
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The worker at the office nearly attacked me for not wearing a mask. It was crazy and ridiculous. Very poor impression was left on me. He acted fearful aggressive and almost psychotic unbelievable

Cindy C.
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The truck could have used some maintenance and cleaning. One tire was low and had no tread. Would be fine for in town moves but mine was over 700 miles. Just selecting more appropriate equipment for each situation.

Claigh J.
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El cliente no dejó un comentario.

Lila L.
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El cliente no dejó un comentario.

michael N.
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Very friendly and made my drop off easy. I did not have to wait at all....

Judee F.
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El cliente no dejó un comentario.

paula N.
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El cliente no dejó un comentario.

Chase M.
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El cliente no dejó un comentario.

Doug D.
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El cliente no dejó un comentario.

Jennifer K.
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Nothing everything went smoothly

Joseph F.
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Jayce ensured proper compliance with covid-19 sanitation directives, which I appreciated greatly. He also stayed a bit late, so I could get the appliance dolly I needed, because the location I rented the Uhaul truck from was out of stock.

Patricia G.
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El cliente no dejó un comentario.

Bradley B.
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Everything was great, the employees were courteous and friendly and were easy to work with. The truck was clean and worked well.

Seth O.
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El cliente no dejó un comentario.

Sheree S.
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Your employee overcharged and was extremely rude.

Andrew F.
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El cliente no dejó un comentario.

Ruth B.
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El cliente no dejó un comentario.

WILLIAM R.
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El cliente no dejó un comentario.

Judith M.
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Very disappointed. I was charged $93 refueling fee. Had I remembered, I would have refueled myself. We had just driven 500 miles. For that, I'm extremely dissapointed

Terry H.
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great friendly people

Ken E.
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El cliente no dejó un comentario.

Todd N.
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El cliente no dejó un comentario.

Kyle C.
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El cliente no dejó un comentario.

Angela H.
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I was charged $175 and $68 for a bill that was $111. They have no record of that but my bank does. They wont even try to give me any sort of reason, just says " that's not what our records show" but I have proof from my bank. Young kids who dont care. Just ridiculous.

Nathan W.
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Jace was awesome, I called and talked to him several times and he was always nice and answered all my questions.

Jadyn S.
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The 24/7 process is very difficult. Sat on the 24 hour line for 30 minutes to get approved to get the truck. Very upset about that.

Colin J.
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I needed the truck for more time and it already had another reservation for it. The gentleman I talked to at this location bumped the other reservation and let us keep the truck a day longer and only charged us another day for it. I was SO grateful. We would've had to completely unload the truck and reload it onto another truck without his help. They were wonderful to work with.

Eric William S.
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Please note: We did no use any of the supplies provided in the hanging kit in the back of the truck. However, note the bag was already open when we took possession of the truck. Thank you

Carl L.
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El cliente no dejó un comentario.

Richard F.
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the truck had not been inspected since the last drop off and still had 2 hand trucks and a few soiled furniture blankets in the back. When we loaded, we did not have room for the hand trucks and am now going to have to return them to the pick up location.

Connor S.
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El cliente no dejó un comentario.

Steve O.
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El cliente no dejó un comentario.

Timothy G.
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Very friendly and easy to work with.

OSCAR J.
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El cliente no dejó un comentario.

Jorge A.
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The Car I rented has broken mirror. Also the new customer website is terrible .very hard toconnect with it. I expend too much time try to send the info required. Even the person in the desk has problems and says "the website is veey slow and always has problems"

Alejandra A.
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Please state in the description of your vehicles which ones come with a ramp on them. I rented a larger u-haul vs a cargo van thinking that the u-haul had a loading ramp (it did not) which was a little frustrating. Otherwise the service and everything else was excellent

Brett G.
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Overall my experience was perfect. The only issue I had was I reserved an appliance dolly in my reservation and when I went to pick up the truck, there was not one available. The customer service rep apologized and gave me an alternate address if I wanted to go pick one up. He accommodated the issue. I would rent again from Towne Storage Riverton.

Kim B.
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El cliente no dejó un comentario.

Greg L.
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El cliente no dejó un comentario.

Paul B.
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El cliente no dejó un comentario.

Timothy G.
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El cliente no dejó un comentario.

Ross P.
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El cliente no dejó un comentario.

Tony M.
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El cliente no dejó un comentario.

Rory B.
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from the minute I requested a truck I got bounced around from location to location via text and email. I had to go a long way to pickup a truck. Granted it was the weekend and I waited too long to reserve a truck so that's on me. BUT when I returned the truck to the same location I picked it up from the guy FORGOT to check in the truck so then I'm getting emails sayin where's the truck. The Lady that helped me straighten this our was fantastic she new her job to a T. so thank you to her for her help, I give her a 5 star but NOT the location I got the truck from

Jeff L.
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El cliente no dejó un comentario.

Zane R.
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The customer service person stated that I would receive a credit on the bill and when I returned the vehicle (early), and then asked about it he said he misquoted. He said he couldn't give the credit; and there was nothing he could do. I will definitely consider a different company next time.

troy D.
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The drivers side window won't stay up. It keeps dropping down.

Lewis Y.
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El cliente no dejó un comentario.

Margaret T.
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El cliente no dejó un comentario.

cyndi B.
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Keith was awesome!

Mark Y.
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El cliente no dejó un comentario.

James S.
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The truck's acceleration was terrible and the engine sounded awful.

Jeff W.
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El cliente no dejó un comentario.

Angela H.
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The website is hard to navigate and understand sometimes.

Judy G.
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El cliente no dejó un comentario.

Tyson M.
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We rented from a different location a few months ago and everything went smoothly. This time we had all kinds of issues. First they call 5 minutes before closing and say we cannot do the self check out because the gate will be closed. So we ended up going the next morning instead and then we had a had time checking it out. There was no one there and when we tried using our phone it wasn't making any progress and after a while we had to call to get the keys. Then the truck was half empty with gas and had the check oil light on. And after returning it we didn't fill it up full with gas because we got it half full to begin with but they made us pay for it! So frustrating.

Joshua W.
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This location was great. I am not pleased that my reservation was moved but the customer service I received was well above and beyond.

Trevor B.
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There where issues with the app. The owner came and helped walk me through the process and was very easy to deal with making what could have been a really bad experience due to the app failing turned into a really good one

Angela H.
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El cliente no dejó un comentario.

Elaine J.
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Shane was very helpful and worked with us on a pick up time that met our schedule. Great customer service at this location.

Stephannie D.
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The employees at this location were very nice and good to work with, but the truck was horrible. The windshield wipers smeared and skipped; there were air leaks and whistling in the cab; It pulled to one side; it leaked from the ceiling and many of our boxes (including our TV box) were wet with a puddle on the floor; We will be using another company for the rest or our belongings since we had to drive 16 hours straight through because of the leaks and worry that the truck would break down. Please ensure your trucks are thoroughly inspected and maintained prior to renting them out for long haul moving.

Steve B.
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El cliente no dejó un comentario.

todd C.
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El cliente no dejó un comentario.

Reyna S.
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El cliente no dejó un comentario.

Beth N.
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El cliente no dejó un comentario.

Michael M.
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Every thing was just great. Thanks

Jason J.
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El cliente no dejó un comentario.

Wendi L.
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Everything was perfect except we paid for 1 dozen pads/blankets and there weren't any in the truck. We could have really used them Overall great!

Kevin Amy P.
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Excellent staff and customer service!

Michael H.
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Equipment was ready on time and very clean. Customer service was excellent and we were out of there with no issues at all.

Scott T.
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Love the backup camera. The refill fuel estimator was off (or the gas guage at the low end was off) and I put too much gas back in.

Shayma E.
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El cliente no dejó un comentario.

Adyson L.
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El cliente no dejó un comentario.

Jared M.
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El cliente no dejó un comentario.

Melvin N.
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Take the time to clean the trucks and fill them with gas before renting them out to another customer. Gas tank was half full, very noisy at higher speeds, and dirty inside and out.

Leah A.
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El cliente no dejó un comentario.

Stephen R.
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El cliente no dejó un comentario.

jack S.
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Your uhaul app was awful! I uploaded my driver license through the website yet I had to do it again and it kept saying it was too blurry. I ended up getting help from the storage facility rep. He said he could see.the picture just fine.

Jeffery R.
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El cliente no dejó un comentario.

Nic H.
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The booking experience was a MESS!! Our reservation was wrong 3 different times. Luckily, the agent at this location fixed everything and was amazing!

Alfonzo F.
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El cliente no dejó un comentario.

Bird K.
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El cliente no dejó un comentario.

Andrea C.
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The person that we picked it up from was rude, sarcastic and I was not impressed with his attitude or service.

Johnny V.
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I got charge for the insurance than I didn't agree to have.

Shirell P.
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El cliente no dejó un comentario.

Lori L.
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El cliente no dejó un comentario.

Stephanie R.
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El cliente no dejó un comentario.

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