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Lorena H
Customer Reviews for Towne Storage Riverton 12600 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It turned out that I made a 3-hour contract on March 29, 2024, until 0830 at night, the vehicle was delivered at approximately 07:30 at night, you can check surveillance cameras, deposit the vehicle key in the box At night, on March 31, 2024, I observed a charge of $90.79. I inform you that I was very busy moving and when I went to make a purchase I noticed the unauthorized charge. Please I need a refund of the extra money charged.
david CTruck had an oil light on, dolly wasn’t connected to the truck enclosure and didn’t have the screw to connect it. Also got charged a full days rental because I was late dropping the truck off by an hour.
Jeremy BIt would be nice to know, as a first-time user of the app, what to expect at pick-up. I didn't know what the process would be or how I would get the keys. So a tutorial of what to expect at pick-up would be helpful. I spent 20 minutes filling in forms on the app before I could get my keys, and it would have been helpful to know about that so I could have arrived earlier to take care of it.
lenore sI love the UHaul app. It makes the reservation so easy. Their rentals are in great condition and very affordable. I would recommend this service to everyone.
Ryan WWhile on the freeway there was a high pitch noise in the cab. The passenger side mirrors bounced making it hard to change lanes. There were only 4 blankets not six. There was a hole punched in the roof of the body of the truck. The wing nut on the dolly did not twist easily.
Craig MI feel cheated! It was my second time renting a truck with you for my move and it was disgusting! I'm so upset! The customer service was pathetic, she charged me too much money and she was not friendly in letting me know what could happen if I arrived early to pick up the truck, it was an hour before my scheduled time! Come on, why didn't you tell me that you had to charge me an extra day just for one hour! This is a scam and I do not recommend it! They are unfair and their workers don't mind charging them without notifying people and then telling people I'm sorry, we can't give you any difference back. I will not return to you
Krissmely GI really like uhaul services it’s makes moving easier thank you
Abudl KTruck might need to be maintained.
Ryan CHad a great experience renting a U-Haul here! Customer service was helpful, friendly, and efficient. Rental was easy & quick.
Doug SIs a nice location
Argimiro SThe best
Victor BThe truck was dirty inside and didn’t run very smoothly. We have rented Uhaul several times in the past and this one was the least maintained. The positive was the customer service person at the front desk was great.
HEATHER PThe young lady at the counter was very polite and made turn in easy.
Ricky RStep-by-step instructions posted on the door would be nice when there is no one in the office to leave the keys with when dropping off a vehicle. It said go to u-haul.com, but those were the only instructions. I would’ve appreciated more thorough steps.
DONNA PDon't charge them for equipment that they never received or used.
Kyler WWas extremely impressed with the personal service and experience in working with them. I will not hesitate to use this service again and recommend it to others.
DAN VKyle is amazing!!
JENNIFER BNothing
Esther MI choose online to not get the insurance coverage when I picked up the truck the rep there said I see you didn't select the insurance coverage and I said yes that's what I selected but he still charged it to my final bill. It will be nice that if you select no insurance coverage that the selection is respected and not try to add it at the time of pick up by the rep.
Salomon CDropped off truck 25 minutes early and they charged me an extra day of use . Shady business
Frank Cturn in of vehicle was quick and with no extra charges.
Charles OIt is probably just me being used to s sports car, but the tranmission seemed a little sluggish. Might be low on fluid, but is probably just me. Overall the service was great I wish the guys who helped me move were half as good as uhaul.
Craig TGreat customer service!
Kevin GGreat experience overall. My only piece of feedback is that the check-in process from my phone took over 30 minutes. I believe this was due to very long upload times for the photos in the app. I understand there are lots of factors that go into this, but I wonder if there's optimization that could be done in the Uhaul app to speed this up. Just a thought. Overall, everything was great!
ROBERT DKyle is awesome
Gary TEverything went smoothly and painless. I will definitely recommend this place to my families and friends. Job well done.
John AKyle went above and beyond and made the experience a delight 😊
Laura SThe girl working there was awful to work with. She locked us out, even though it was during open hours. She couldn’t answer even the basic questions and wouldn’t help at all. She seemed spacey (my boyfriend thought she was high). Overall a terrible experience with an employee. The truck was perfect, the employee was awful.
Derek SThe truck I reserved was not there. The alternative was a smaller truck that doubled my moving time and mileage. I contacted UHAUL customer service asking for restitution for the delay, inconvenience and aggregation I had to endure and they could do not do anything for me but told me I needed to wait 3-5 days for my case to be receive a response. I WILL NEVER RENT FROM UHAUL AGAIN.
Ryan WKyle was kind, courteous and helpful. He made me feel welcome as soon as I walked in. I will send family and friends to this location for all their U-Haul and storage needs.
ELIZABETH OWould be great if the vehicle was ready (parked in a spot easy for the customer to drive away)
Bryan CQuick and simple!
Alan GThe person that helped us in the morning on a holiday, truly went the extra mile. He was amazing. It was easy and a great experience
Sharla MGreat customer service!
Roxy CThe representative was very helpful and friendly
Paul JEasy process, friendly and understanding when I needed to extend the time needed for the truck.
Jeff H.99 a mile a little steep with current gas prices.
Mark WRoy Reece came right out to our car and introduced himself. Efficient. In and out of there in no time. He knows what he is doing. A pleasure to work with him.
Wayne ROutside was not clean. It was fine - except for the dirty windows.
Annette HHeather of Towne Storage was amazingly helpful! 5 star customer service!!!!
mynn nPlease, please, please fix your sign-on app. I have been a U-Haul customer for years and I have never, ever, had a smooth, positive experience trying to sign in with your dysfunctional driver's license scanning app. It is slow, cumbersome and seldom accepts legitimate licenses. Plus, your desk staff often do not have the capability to go around it and sign people up manually. Please fix it!
Suzanne SGreat customer service! Loved the woman who assisted us. Very very clean & well maintained location.
Danielle MThe staff was amazing and so kind. I will recommend this location to all my friends and family.
NATALIE PHeather was a lifesaver. Besides the fact that she was efficient and knowledgeable at what she did, she was also fun and sweet. The truck worked perfectly. I had no problems.
Carol CI had no idea where to put the truck. The road was very small, and the parking lot was way to small for trucks. All the other U-Haul trucks were behind a gate. I had to park the truck in the street and it blocked the entire half of the street.
Michael BEasy to rent and good devices
Albert FEasy and quick. The truck needs a little service. Alignment is way off, wipers are worn, and wiper fluid is out.
Gared DThe mobile devise check in was much more time consuming than I had thought. The kind worker at the towne storage had me checked out and on my way very quickly, b
Shanna HTruck rental price 'add-ons' were not disclosed completely..i.e. insurance, taxes, etc. A direct, phone reservation was accepted and confirmed only to be superceded by an online user, and me not notified until closing time, after my 'help' had been notified.
Gary HGreat location. They are extremely helpful and responsive. Heather was great and appreciate Jaden helping me when I thought I had lost my key.
Matt Idirty truck. needed to be serviced
Stephen BHave the pick up location go over the vehicle with you. There was damaged areas that didn't have the X sticker and the attendant stated they fall off. Would have had a better piece of mind if the attendant would have walked around the vehicle and replaced those stickers as he/she sees the damage. I don't want to be charged for something that wasn't my doings.
Ricky RClean it better
Patrick WThe truck was so dirty, I had to turn on the wipers and water to see out of the windshield. The interior was falling apart and I couldn't believe the radio wouldn't go above 100 on FM. Once the truck was loaded, the truck bounced so much I was afraid I had popped a tire and pulled over to check. The suspension was horrible. I was not warned of the $20 fee if I had to bring the truck back after hours, yes it is written in the contract, but a verbal warning would have been helpful.
Lonni DI was really frustrated because I was unable to pick up the truck until 4:30 because someone else had it AND it wasn't the biggest one. Then I got charged for two days because I returned it Sunday! I literally had it 24 hours but was charged double!
Kristie MOverall the truck was clean, but there were some dirt marks on the dash and dirt/mud on the middle seatbelt, along with some stuff in cup holders that needed to be cleaned. It wasn’t something that was horrible, we just didn’t want someone to think that we were the ones that made it dirty.
Larry JOverall, everything was smooth. The only issue was that the wrong type of dolly was placed in the truck (utility instead of appliance) so we had to come back to switch them. I know mistakes are made, but this can be a reminder to double check that all reservation steps were completed when preparing them.
Blake NJust have things ready to go with a reservation
COREY HGreat experience - great service at check-in.
Andrew NI was charged for gas after only driving 8 miles to pick up flooring and a window. They said the tank was full, not so…. I put 22 $ of gas to fill it up. I told this to the gentleman who I checked in with. When I checked my receipt on line it stated my payment was 54 dollars instead of advertised 19$. I won’t be renting from them again. I went back to tell this to the man…he said did you take a picture of the dashboard. I told him he never told me that. Anyway…….not happy. Kirk Pfeffer Have a wonderful thanksgiving.
KIRK P