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Keyla V
Customer Reviews for Towne Storage Herriman LC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
BS fees cdw and safe driving fees not disclosed. I want my money back. Horrible I feel like I was stolen from
Justin HI reserved the truck for 8am Sunday morning and was told I would receive an email with codes never came so I called the customer service number and they told me I was never registered for online checkin and had to wait until 9 am. Not a big dealt I had 12 people waiting. After the first load to the new house we started unloading boxes and furniture that were wet as we discovered the truck roof was leaking at the front over the cab and the middle as it was raining and snowing. We had to put wet boxes and furniture in storage wet. we did 2 trips like this. when I dropped the truck off, the pictures wouldn't upload after several attempts and kept getting error codes so I went home with the key as I didn't know where it went. I went back to the office in the morning and gave the key back at the office and explained my experience. I am expecting a call. from someone and hope this truck gets sealed properly. feel free to call. 385 485-7522
Dwayne HI got there at my designated time and the truck was behind a locked gate to which I was never provided a code. I called customer service and the only option I had was to wait an hour for the location to open at which point I'd lost valuable moving time.
William KNothing. Staff member who assisted was pleasant, helpful and kind. Very professional.
Mark GThe front desk guy wanted me to drive into the gates to drop off the truck. Then he stiffed me by saying I didn’t fill up the truck when I came directly from the gas station 1/4 mile away. Very unprofessional. I’ll go somewhere else next time.
Jordan CMy receipt said I drove 148 miles when all I did was take the van home which is about 2 miles, then went to the City landfill which is about 6 miles. At the top I drove 25 miles. The accuracy of renting the equipment is way off and I will not rent from this location again. I was way overcharged!
Steven SThe office staff were helpful and nice but the cab of the truck was filthy.
Missy NImprove mobile check-in location. Had to go inside facility to check in because we site wasn't able to correctly estimate location
Lauren JLocation was great. Process on phone absolutely horrible.
Ryan WGreat service from this location! The truck was dirty and the doors didn't close completely, but the service was great! Would choose this location again in a heartbeat.
Drew RVery easy to use first time I’ve done this
ronald sAir conditioning not working, food from previous renter on the floor. Wheel needed to be wiped / desinfected.
PILAR DBest Uhaul experience ever. Attttt.
Mike RMake the app better or don't make the customer do the job of checking in and out the equipment. I feel like I'm clocking into work when I rent a UHaul. Also the cab and bed were dirty and I am not cleaning someone else's mess.
Brantley MThe van was very dirty inside, and I took pictures in the pickup and reported to the manager. I requested a discount because I had to clean it for 30 mins. and my sofa and bed got dirty. The manager did not do anything for me. No discount was given to me. I told her to charge the previous guy a cleaning fee and give me the discount. She just laughed.
CHARLIE RNo coment
Elma MI HATED my experience with Uhual!Your rates are insane and aren’t properly disclosed. I was told I was renting a truck for 29.00 a day and got stuck with a204.00 bill after a day and a half. I could have just bought a trailer for 204.00 i won’t be using uhual ever in the future and I’ll rent a trailer from Home Depot for 14.00 a day instead.
Dan IThe lock box that had the key in it was not locked when I got to the point during the check out process to go to the lock box and unlock it. Just FYI. The app functionality is poor. The loading of pictures kept shutting down during the process. When I returned the truck and tried to use the app it failed. The app failed at the point that it wanted to check my location. If I went into the area to find a Uhaul location near me, the app had no problem indicating that I was already at a rental location. The app needs to be better if it is to be used.
Danny PI really like this company a lot. The attention is friendly and they try to help you, such as the language and when I have needed them, they have solved my problem. I would not change anything. They are excellent. Thank you so much have a nice day
Delani LCustomer service was awesome!
Dawn SThe truck door does not close all the way even when slammed (which the site told me to do). This damage was not on their report of the vehicle. The lockbox they gave me the code for had the keys to a truck that wasn’t mine. They had reported the tank as being full, but it was only 3/4 full. It just felt very unorganized especially because they couldn’t get the correct key in the right lockbox.
Isaac FNothing! Your customer service was top notch!
Dawn SOnline return didn’t work too great, kept losing signal although phone was 4 bars…did return vehicle but a little clunky. Otherwise great experience as usual…thanks!
Roy CEverything went ok as far as the truck and the place but next time I will not use the online service, I wasted an hour of my 4-hour time limit fumbling around just checking in and getting my truck- bringing back the truck i did not know what to do -nothing said what to do with the keys DISASTER
JASON SI am so sorry I forgot her name but the lady in the office was super friendly and welcoming and nice! Just wanted to let her know she is amazing!!
Kaysie SI opted to do the mobile check-in, thinking it would be real quick, but there were a ton of steps that took a while and could have been done in advance when I made the reservation (e.g. providing driver's license and additional contact info).
Sara CHave the correct truck on the contract so it can be accepted at the planned drop off location without incident.
Bryce LBusiness was well organized, Brenda was friendly and professional. Would do business there again.
Zane Rfast and friendly service Great experience. 👍😊
Chris WVery simple, easy, and fast. Thanks for making it that way.
Brady Kbetter communication (verbally) on return of truck when closed.
Jon FGet your facts straight. This location will conspire towards gouging your contract, adding miles to the bill that you didn't drive and stating your truck was returned dirty despite you cleaning it out. They tried charging me nearly $300 for a single 24hr rental. A lot of excess fees that I don't get charged elsewhere. If you need a uhaul, get it from another location…
Camden HThey claimed the load area needed to be cleaned even though we swept it out. We also cleaned the entire cab with Lysol wipes to remove the strong marijuana odor after we removed two small packages or marijuana from under the seats.
Ronald UThe location was very clean. The Service Representative was very polite and professional.
allen cThe price of gas refill is ridiculous. I didn't have time to refill the gas, I recognize thats my fault, but $70 for $15 worth of gas made renting the truck an overall upsetting experience.
Tasha UFriendly People that take care of your needs.
Nicholas PEverything was great! The lady in the office was super nice and helpful.
Kathy FNothing the experience was great. They were very helpful.
Paul FNothing. Easy, clean, and friendly people
Randall MI needed a ramp to move a piano. It was not clear the 10’ truck does not come with a ramp. This location was not helpful with solving the problem once I found it. The Tucson location informs people there is no ramp and offers to rent them one for $10. I had to arrange separate expensive piano movers in the middle of trying to load the truck. All my helpers were there ready to go. It was very stressful and no compassion from this rental location.
Michelle MGreat customer service. Clean facility.
Jennifer FThe after hours return went well.
Ronald UOffice management is really great. Deborah really took care of the experience and did a great job. She really made all the difference.
NIEL BVery helpful in my rental.
Robert WStaff was amazing no improvement needed.
Christina WOur local rental was very easy and smooth. The staff at the Herriman location were kind and professional. I'd definitely use this location again and recommend friends and family to use them too.
Cyrus NAwesome!! Friendly! Helpful!!
Keeley MDavid helped me get the uhaul at pick up. He was awesome! Smooth simple quick process! Great Uhaul, everything went well. Debby helped me with drop off. Debby is amazing and made it so easy. Enjoyable staff; they made all the difference. Highly recommend this location!
John AWorst customer service EVER they guy working couldn't be bothered to help. Made it seem like it was an inconvenience to talk to him or ask questions. Door had a closed sign on the door at 1330 hrs. right above their business hours which stated open 9-6. He wouldn't even check in the vehicle when I dropped it off he just couldn't be bothered and had the worst attitude !!!!
ERIC dThe gas was clearly at the original level (9/16) when I returned the vehicle. I drove 20 miles in total, and put 1.8 gallon back into it right before I returned it. Then the receipt said that gas was at 1/2 level, and I was charged another two gallons of gas. No, it was very annoying and almost felt like scam.
Pinyi Ythe air conditioner would work then shut off for a few minutes then go back on. So that was a little disappointing.
jon BI thought I could take the truck to the nearest U-Haul location, didn't know I had to drive it all the way back to it's original location, which cost me much in gas and time.
Tyler YExcellent Service, Thanks 😊
Willmer G