Comentarios de los clientes para Towne Storage Fort Apache LC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Towne Storage Fort Apache LC

Clasificación general:

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LARON TRAYVON W.
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El cliente no dejó un comentario.

AUGUST S.
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Always have someone there during regular business hours

Anthony S.
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El cliente no dejó un comentario.

TONI S.
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I'm happy I was able to rent a truck in such a short notice, a little bit expensive though

Jeff L.
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I have a question for the cleaning cost, because I sure the vehicle is very clean inside and out side when I return to the location. I don't know why will charge me $25.00

Sally N.
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El cliente no dejó un comentario.

Juareen C.
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El cliente no dejó un comentario.

ANDREW B.
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El cliente no dejó un comentario.

aubrey M.
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El cliente no dejó un comentario.

Eric P.
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I was charged extra for gas even tho I returned it with more than I used. No explanation.

Stephen S.
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El cliente no dejó un comentario.

Leeann S.
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El cliente no dejó un comentario.

Dwight T.
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El cliente no dejó un comentario.

matt T.
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El cliente no dejó un comentario.

LAURA LEE L.
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Uhaul called me and asked me to drop off the truck at the Boulder HWY and College location instead of the Boulder City location and then I was charged extra for doing the company a favor. Not happy about that.🤔

carlo S.
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El cliente no dejó un comentario.

Elizabeth B.
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El cliente no dejó un comentario.

DaLove W.
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I was billed for safe mover coverage that I declined not once, but twice after the employee tried to get me to accept the coverage. Otherwise a good experience. Still haven't heard back about a refund for the $14.00 fee I was charged.

OR H.
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El cliente no dejó un comentario.

Veronica R.
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It was great to drop off the truck when the office was closed for lunch... the process however was lenghty with the amount of photos needed - just wasn't prepared for it

Beverly Z.
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El cliente no dejó un comentario.

Jason W.
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El cliente no dejó un comentario.

Rodney G.
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El cliente no dejó un comentario.

August F.
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We had our worst experience with uhaul to date. When they first gave us the truck the ignition was locked when trying to turn it on, he said it just “did that” and continues to let us use it and not give us a better one. Every time we went to turn the truck on, the ignition would lock and took 5-10 minutes to figure it out each time. It was very annoying. And on top of that, when we went to fill up the gas, it didn't automatically stop the gas and the tank overflowed wasting us money. When I called the location, they seemed nonchalant and didn't try to rectify the situation. We are very irritated with the whole experience and won't be using uhaul again because of it.

ross P.
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El cliente no dejó un comentario.

Earl N.
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Make sure that the person that you return the vehicle to is actually able to verify and document the condition upon return. I am being billed for cleaning not caused by me after he told me it would not be an issue. Even after speaking with the manager, I am still getting billed.

ALELIGN BERHANU W.
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Giving the right key for the right person. I was given the wrong key 3 X.

BRETT RYAN C.
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El cliente no dejó un comentario.

Sabha M.
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Best customer service I have ever received from Uhual. I am so pleased with this location and the outstanding service I received from the gentlemen at the front desk.

David V.
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El cliente no dejó un comentario.

Gregory D.
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El cliente no dejó un comentario.

Dagmar G.
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El cliente no dejó un comentario.

MARINA IRENE B.
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This is now my favorite location thabk you!

Paul G.
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El cliente no dejó un comentario.

Georgina D.
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El cliente no dejó un comentario.

aurora S.
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El cliente no dejó un comentario.

aurora S.
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El cliente no dejó un comentario.

Robin P.
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Clean quick and easy

Cheri W.
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El cliente no dejó un comentario.

Brigitte C.
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El cliente no dejó un comentario.

JOSHUA STUART F.
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Great rental. Fast. Clean. Best UHAUL experience ever.

Pamela P.
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El cliente no dejó un comentario.

Nick F.
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El cliente no dejó un comentario.

KATHRYN R.
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Very Professional, Courteous and made the whole process quick and easy. I will make 'Town Storage' my go-to for moving vehicles. Thank you

Gaile F.
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No complaints.

evangelene R.
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Joe is very knowledgeable and make it so easy to rent the truck on this location. Great customer service. Thank you Joe, your an asset to the company

Shenoah T.
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The staff that helped me the day of rental were pleasing, this review is intended for the employee who set my reservation a few days prior. My rental was set for 9am and when they tried to look me up in the system my information was mixed up with someone else's and they had no records of me setting up a reservation, but whoever I spoke with prior had took my basic information, phone number (which was someone else's as well) even though they sent me a text confirming my rental date, and card number (to hold the rental) seems kinda sketch right?. About 30mins AFTER my original rental time the front desk finally found my info and released the keys. I wasn't offered a refund, discount, or anything for the wait that THEY messed up on. For $20 a rental, $1 per mile you use, the coverage fee, and replacing gas, especially during this pandemic I think they should offer accommodations for their clients that experience this issue. Again the staff that helped me were wonderful, but I wouldn't recommend this location.

KENNETH ROBERT M.
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El cliente no dejó un comentario.

heather K.
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El cliente no dejó un comentario.

krissy S.
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El cliente no dejó un comentario.

Brittany T.
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I loved the guy who helped me, he made the experience great.

Joshua T.
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Next time don't inconvenience your customer by having a padlock on the vehicle. We spent an hour in your lot trying to get assistance with this. Customer service was awful and your business needs to do better. We wasted gas and time coming over there and left empty handed. I will NEVER use your location or UHaul for another rental. I will advise friends and family to steer clear. I ended is penting from Budget and did not have these problems. DO BETTER! Hurry up and send my refund!

BRANISLAV M.
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El cliente no dejó un comentario.

LOAN KIM N.
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Joe is an awesome supervisor and he has great customer service

Joseph G.
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Customer Service was lacking. We arrived early, we were told office was not yet open but they proceeded to help another customer who arrived at the location after us first. The man who did help us was not well trained and despite the fact that we had pre-registered, the process at the location was needlessly slow and complicated. The truck was fine until we got to our final destination to unload when the back roll door would not open. An hour, roadside showed up to help. There were bolts at the top of the roll door that had to be sawed off after roadside crowbarred the roll.door open. What should have taken us 1.5 hours ended up taking over 3 hours because of badly maintained equipment.

larry S.
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Joe was excellent in providing info, handling the request to rent the truck and made sure we had all the info we needed.

jimmy L.
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El cliente no dejó un comentario.

larry S.
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El cliente no dejó un comentario.

jamie B.
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Had a easy time. No issues.

Hermes E.
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No comments

Jahnn V.
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El cliente no dejó un comentario.

Kellee N.
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Customer service was beyond exceptional. Thank you for making my move an easy process!!

Daniel L.
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El cliente no dejó un comentario.

Gladys P.
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Nothing , everything went smoothly.

Andrea H.
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The authorized dealer was very rude and charged me a 25$ cleaning deposit because I didn't park in the right spot.

Edgar R.
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I don't recall ever paying a per mileage fee in the past. I'm not happy that I literally got charged $25 on top of the rental. Big rip off.

Derek R.
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Paid for and did not receive appliance dolly.

Tanya W.
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Was very quick and easy to pick up the UHaul and they took extra precautions due to the Covid virus which was very much appreciated. It was very clean and staff was very helpful making sure I had everything I needed before I left.

JASON M.
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El cliente no dejó un comentario.

Kristen P.
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I loved the communication through the staff, whenever I had questions or concerns I was helped in well manner. I will be back for the service when needed based on the friendliness and helpfulness! Thank you guys, pleasure doing business with you!

Sergio A.
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For first time users I think there wasn't much information at the location to know how to do the reservation. I had to wait for someone to come outside and tell me and he was pretty busy as well. So it was hard

Travis W.
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El cliente no dejó un comentario.

jose C.
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El cliente no dejó un comentario.

Jorge M.
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The person that was working at the establishment at the time was not helpfull at all. there was no dolly and furniture blankets were inside the truck

Carla A.
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Thank goodness for smartphones, because we would NOT have been able to pick up the truck,thanks to the 2020 pandemic.

JULIAN B.
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El cliente no dejó un comentario.

Kim M.
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Everything was efficient and the manager was very helpful. Excellent experience!

Dominic D.
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Was not provided a dolly as per my request

Jeffrey K.
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El cliente no dejó un comentario.

Emmanuel C.
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El cliente no dejó un comentario.

Yonatan H.
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Customer service

Joan F.
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Joseph the manager at the towne storage ft. apache and sunset location was absolutely Friendly and helpful. Very nice man. Thank you for your Great service.

Crystal R.
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Awesome customer service!!! Easiest U-Haul experience I've had. Would definitely recommend!!

Cheryl F.
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El cliente no dejó un comentario.

Yvette S.
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El cliente no dejó un comentario.

Carlos A.
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Nothing! Everything was perfect

lori C.
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El cliente no dejó un comentario.

Lino T.
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El cliente no dejó un comentario.

Michael D.
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El cliente no dejó un comentario.

Michael R.
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Very professional! Adjusted the reservation at the last minute with no issues.

Xiaoming H.
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El cliente no dejó un comentario.

arul A.
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The reservation over the phone was easy, and I got the truck I wanted near my house too! Jospeh at the pick up location was great and very helpful getting me to add the U-Haul app to finish my rental at the end of the day. It was easy with adding pictures and closing my account. Thank you Joseph for the awesome help! I would definitely recommend this location and use them again.

Cynthia B.
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El cliente no dejó un comentario.

david S.
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Van was dirty

Arnold P.
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Very Professional, I slightly damaged the vehicle, they were courteous, knowledgeable and didnt make me feel like a criminal

Tom S.
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El cliente no dejó un comentario.

Holly S.
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El cliente no dejó un comentario.

Roger C.
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El cliente no dejó un comentario.

Michelle P.
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This was the best U-Haul experience I've ever had in my life...

Jonathan K.
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fast

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