Customer service was top notch!RYAN JOSEPH A.
Customer Reviews for Towne Storage Dewey Rainbow LLC
(Distribuidor de U-Haul del vecindario)
Las Vegas, NV 89113
Services at this Location:
- Lun.- vie.: 9 a. m. - 5:30 p. m.
- Sáb.: 8 a. m. - 4:30 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The experience overall was pleasant however I was not properly informed of the equipment. I explained to the rep we were moving appliances and rented the dolly BUT the rep did not tell us that 10 foot trucks do not have ramps! We drove the truck 1 mile and returned it with 2 miles and still had to pay AND we still have to rent another truck to complete the job?!? That didn't make me happy. The truck was available to be rented all day after that! No loss of $$$ to the facility.BRIEANA A Y.
El cliente no dejó un comentario.AMANDA ELVIRA C.
El cliente no dejó un comentario.Jasmine W.
El cliente no dejó un comentario.LISA MARIE G.
The truck 150,too mile on it. The right side mirror would move in the wind.Thomas B.
Rep was very professional and explained use of the auto transport throughly! Thank you for all your help to make our move seamless.Michael G.
El cliente no dejó un comentario.samuely H.
El cliente no dejó un comentario.robert V.
Great manager. Brent was very helpful in all ways. I highly recommend this location.Sumi H.
El cliente no dejó un comentario.DAVID BEE B.
Friendly customer serviceYOHANNES M.
keep it up!joemark S.
The gentlemen that helped me. I forgot his name. He was there Tuesday morning when the location opened. He went above and beyond to assist me rent the u-haul. I was already stressed from moving. He helped me relax and get me on the road. Thanks a lot!Alejandro B.
Location is sketchy with people hanging out in storage units after hours. Apparently our trailer wasn't maintained well because the tire lost at least 1/5 of the tread during our trip and we had to have a replacement put on. Thankfully the gentleman from Grace Enterprises who fixed it was great!Jonathan M.
Service light was on when I picked up for tire pressure LightLYNATTA T.
Great friendly service!Jerry C.
It was a great experience. The manager made sure everything was right even though the place was busy.Ricky N.
El cliente no dejó un comentario.Heidi N.
El cliente no dejó un comentario.Ryota S.
El cliente no dejó un comentario.Simon N.
best location! thank youJOHN K.
El cliente no dejó un comentario.Meilin L.
I believe the guy that helped me was Brent and he was super helpful. He even stayed late to make sure I got the truck and everything I needed.Corey W.
Very friendly and efficient location. Glad it is close to my house. Very convenient.DAVID EUGENE H.
get rid of the manager...he tricked me into thinking that the truck i got was the same price as the one i had initially wanted. and didnt ask me if i wanted the optional ins coverage.ISAAC ENRIQUE A.
I made a mistake and I own it, but, if you're asking me about my experience, here it is- I left three keys to a lock that I was using tuned on a storage unit I haven't gotten called back and I was not able to get in contact with this location in order to get the keys back and I was not informed to take down the keys. If you haven't found the keys in obviously unit cleaning and looking at your truck very long IF you have found the keys and did NOT decide to contact the pERSON was previously in it and that's not a good thing . I spent $200+ To get the lock cut in new locks put in to the storage unit that I had to get into. I own this, it was my mistake by leaving the keys but it would've been helpful if I had been informed of been able to contact your place to get the keys back. One great thing, - The informal person in the window letting me know what to do and where to go that was helpful that was a good thing . Everything else about getting there sucked it was really a pain in the ass it was hard to do it was very laborious having to be verified in such a manner was a real pain in the ass and I would never do it again it should've been streamlined fast and efficient that's the whole point of this process missed on every level K KeithKeith W.
El cliente no dejó un comentario.Jesusito E.
I tried to reserve a rental 4 times and everytime I did the site called me and said we don't have it. I finally got the go ahead to Towne Storage and when I got there the truck wasn't available. The owner was kind enough to let me know he would call me if one becomes available. He called me an hour later to let me know another truck was free which I greatly appreciated. But as for Uhaul, if you have someone make a reservation please make sure the truck is available. 4 different times and 4 different places. I think that is unacceptable in my opinion but maybe that's how it works.RICHARD ARTHUR S.
Complaint is not for the rep. The rep was great at the desk, my complaint is with the company. Was trying to pick up the last of piece of furniture from ikea, which was there at the time of reservation. But, due to system having issues, by the time I got back to pick up, the item was gone, and still ended up having to pay 36 dollars for nothing.JONATHAN JOE H.
We weren't told about the extra charges. Over the phone they said it was $29.99 and they charged me above $90!! Also we were supposed to get an online reservation but when my dad came to pick it up. â€œBrentâ€ insulted my dad saying he's not good with technology, and only the younger people would understand. In light of the BLM protests you have a racist associate!Ceasar B.
This place is great I've been going to them for years & they always have everything I need from boxes to rent 100 blankets at a time and this time was no different. On this occasion I needed a 17 foot moving truck at the very last minute and pop by and my luck they had one for, I was in and out in less than 10 minutes.Carlos G.
El cliente no dejó un comentario.Juan J.
Brad was very professional and nice.Savannah S.
Treated very well!NORMAN A.
Not at all the man that was attended us was rude and unprofessional and was Short and was not clear I would of rather drive 20 miles then to go there againMaria L.
I do not write negative comments, as I work in a customer based industry and it can be subjective. However, when the service is so poor then it comes into questions, is it necessary to inform upper management in order to make the necessary changes to prevent this from happening to future customers and prevent decreased revenue. My experience was enough to make it where I rather spend additional funds to have better service than find myself in the same situation as I did todayPatricia T.
El cliente no dejó un comentario.Juan J.
El cliente no dejó un comentario.Patricia B.
The guy in the front desk even open up early to help me out very greatfulAlex G.
Great experience thank youKetrina M.
Please make sure to explain the price to the guestLea R.
El cliente no dejó un comentario.Muhammad I.
Check in and check out on my mobile device , very easy ,Murray W.
Just do what you are doingPedro C.
Pickup restricted to website only. No backup in place. After long hold, phone agent was helpful, but restricted from contacting person who can address issue. People on phone and at location were nice, but prevented by Uhaul from helping me. Pickup took nearly an hour, which is unacceptable. I'm a regular customer, but was not treated as such. Please revisit your website and app, and develop to be properly functional. Please allow your staff to do what they need to in order to assist customers.Robert M.
El cliente no dejó un comentario.Arvin M.
Very courteous and helpful front desk and appVernon M.
Paulette was extremely friendly and very professional!! I am definitely going back to rent if I need to rent in the future!!Robert M.
El cliente no dejó un comentario.Christine F.
Todo bien graciasManuel G.
My experience of being overcharged and not provided any assistance in trying to rectify the matter was unacceptable. I was told to take the matter up with Corporate that theres nothing that can be done in the office (although the charges were placed from this office) it just is the way it is. Your employee was very nonchalant and very unprofessional. I hate I had to use the services of this location.Nickia D.
I reserved a 20' truck. They didn't have it when I got there. Paulette called someone at UHaul and they said they'd issue a $50 credit to me, which they have not as yet. Also, I brought the truck back clean and I got charged $25 cleaning fee!!!! Lisa Frederickson (702-482-2897) firstname.lastname@example.orgDaniel F.
I left the truck clean and they still charged me $15 clean fee. Very disappointed.Mario P.
Paulette was great; the world needs people like her; smart, pleasant, efficient. You are lucky to have her too! CMCharles M.
El cliente no dejó un comentario.Shawn A.
El cliente no dejó un comentario.Jeffery B.
El cliente no dejó un comentario.Brian H.
The rate of $1 a mile was excessive for a Uhaulchris S.
I returned the rental car on the weekend and tried to check out through the website but the site is not working well. To create an account I needed a verification code sent to my email address what I never received. After I got home I realized it must be a wrong email address, I set up a new one, which was to verify my zip code ( to check if I returned the car to the right location ( and I did) but since I tried to do this from home and my house is in a different zip code via location services of my phone shows I'm not the right place. I gave up the verification process. Unfortunately even I returned the rental car on time ( on the weekend after hours ) I have to pay $20 Service charge as a result of not able to check out through the U-Haul website?Erika V.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.DWAYNE T.
El cliente no dejó un comentario.Loi T.
Tiffany has outstanding customer service skills.Jerry B.
El cliente no dejó un comentario.Alexander H.
El cliente no dejó un comentario.NIKOLA S.
Easy. Great customer service.Phillip M.
The customer service was outstandinglisa H.
Always greatROBERT L.
Don't charge cleaning fees when the truck is not dirty.Vincent M.
El cliente no dejó un comentario.Candace S.
El cliente no dejó un comentario.Anthony A.
El cliente no dejó un comentario.James K.
El cliente no dejó un comentario.Benjamin H.
El cliente no dejó un comentario.Jerry F.
El cliente no dejó un comentario.Oscar T.
Very friendly and honest staffDAVID F.
The woman that runs U -haul is very nice and pleasant to deal with. I have rented twice from this location. They do seem to have issues with gas. Both times they said that there was a certain amount of gas and both times it was less than what they said. Otherwise it's a great location to rent from.Cynthia P.
The 2 women who run this location are extremely nice and pleasant to deal with. I have rented U-hauls all over and this was the best location I have ever dealt with. I would recommend this location to everyone.CINDY P.
El cliente no dejó un comentario.Dianna M.
The rep was extremely helpful and very sweet to talk to. Very professional.Emmanuel R.
Truck broke down .. I missed my delivery date. Lost major contract.. couldn't retrieve my equipment till the next day.. was told I would be give truck rental free. And was billed !Gary B.
Overall fees were higher than expected due to an additional â€œafter hoursâ€ charge I was not informed of until after.Genevieve D.
I had a confirmation number I was to pick my truck up at 9 AM 15 footer I caught a Uber there when she put me in the computer someone added another location had taken the truck from underneath me and try to make me go to a different location to pick a truck up after I got in Uber to this location where I made my contract I asked for a utility dolly which you told me would be $10 a day I asked her for six blankets when I left I have the dolly which was a utility dolly not the dolly in the truck she did not give me my six moving blankets so I assumed that I could use the ones that were already in the truck they charge me $20 for those blankets and I only use six of them I did not use the dolly in the truck I was also charged for that they updated me to a 16 footer/I don't feel the extra charges were legit and I will be filing a complaint with visa if you guys do not choose to ratify the situation for meRick B.
Great customer service!Thomas J.
Not sure if just this UHAUL location but the gas is a rip off. I went 18 miles!! The gas indicator barely moved and they charged me $26.60. These trucks get 10 miles to the gallon so they are just making money on the fact after a long day of moving I didn't want to go put 2 gallons in the car! They charge $5.60/g so I should have only been charged $11.20. Rip off!Carol B.
El cliente no dejó un comentario.Kevin S.
Am happy with everything nothing more to sayTEDLA B.
Make sure they don't get charged for a dolly they didn't used and get charged twice in two daysAlvin J.
Ms. Paulette was wonderful. She made my move a bit less stressful.Antonia G.
El cliente no dejó un comentario.PAULETTE D.
The ladies at the office were great. Super helpful and friendly. Great overall experienceChristopher F.
I was overcharged. I was told they wouldn't charge my card until I returned the truck, but they did. I was supposed to have s 50 credit, but that doesn't show either.Alexandria M.
Both the equipment and the manager were excellent truely the absolute best trick rental I have ever had. Gracias.Erica C.
She was very helpful even tho I can't remember her name sorry. But she deserves a raise she went above and beyond for me! Thank you so muchKristina K.
El cliente no dejó un comentario.richard T.
I showed them the gas was marked wrong and they confirmed it, I returned it with more gas than what I had gotten it with, and I still got charged for gas...not coolDamian S.
Uhaul need better store staff in the las Vegas area the costumer service is terrible staff need better costumer service training make my reservations more than 2 weeks for a 20 foot truck my pickup date I went to pickup my truck they're telling me I have no reservations and then they're giving me the run around what I have to do it was a big mess my truck was supposed to be ready for me to pickup so I can get stuff packed and leave for Colorado the next morning but there wasn't a track for me I was so fucking upset.Uriah S.
Actually have the equipment in the u haul.Alexis B.