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Alexander B
Customer Reviews for Towne Storage Dewey Rainbow LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady who helped me at the counter was friendly and professional. Thank you!
GEORGE DThe dolly and half the moving pads were not in the truck. The gentleman at the facility, when I called, continued to tell me that I was calling the wrong location. He told me he had no record of the truck being rented, and had no record of my name and number. He told me I could come pick up the don't but I needed to show my contract. When I arrived he said he found the reservation and gave me some excuse of working at multiple locating and not having access to that location. And $63 for 1/8 of a tank of gas is a little excessive.
Kyle DFriendly staff
Michael MFran always makes the whole process so easy. I will definitely recommend her to all my friends and family.
Clemente FIt was the easiest and best experience we’ve ever had renting a U-Haul truck. Fran made the process SUPER easy!! She is definitely an asset to your company. She changed my thoughts completely about U-Haul. I had a really bad experience in the past and I decided to give it one more try since it was closer to my house and I’m glad I did!! I will continue to only rent them from Fran @the Dewey location anytime I need one and will DEFINITELY recommend that location to family and friends. Thanx a lot U-Haul and especially Fran. Merry Christmas to you all.
Clemente FNothing can improved. Everything was beyond perfect.
Kelly KThe experience was definitely interesting and worked with my schedule. My only complaint is that I reserved a floor mat and dolly, and neither accompanied the truck. Services or additions I paid for, other than that. Very serviceable.
Karen KThe front desk ladies were so helpful and kind
Rachel TNot charge for gas when I filled it back to where it was when I got it.
SOLISA MThe customer associate was excellent
Shirley PCustomer service representative Fran was amazing. She was very friendly and had me in and out within minutes. As long as she’s apart of the company I will be back. Thanks Fran 🙏🏽
Denisha HCustomer service was excellent.
DAVID JThey were fast, polite, and helpful.
Carmal CNice people
Brian GGreat customer service. Quick and easy.
jessica bJason was a huge asset on helping me pick the right U-Haul for me, the transition to rent and return was easy and the customer service was flawless. I will be renting here exclusively from now on.
Jason MI received excellent service and support from Jason at Towne Storage. Extremely friendly, informative and helpful. He made sure I had exactly what I needed for my move. The truck was in excellent shape and it worked well. I will recommend this location to everyone.
Jason EFast and easy drop off. Uber was also 2 minutes away, which was nice.
John Dcustomer service excellent everything was well explained I'm definitely going back to visit again.
Carla GCustomer service was superb. Really nice guy. Moving is stressful so to be greeted with kindness and a positive outlook helps especially when money is involved. Great attendant and excellent service.
Eric YGood people . Good customer service . On the dot .
Napoleon MWhen I rented the uhaul, the person who helped me had me initial all of the walk around checks in the office, I didn’t know this until the next day when I tried to report that the truck had a quarter of a tank of gas when I picked it up, not half. I have a picture with a time stamp of mileage and gas but still was told since I signed off that there’s really nothing I can do. I feel that it’s messed up to not have the customer walk around before they leave. It shows the trucks aren’t checked between customers.
Frankie MThe truck was missing the ramp so it made it extremely unsafe and difficult to load and unload especially with the heavy equipment that needed moving !! Very disappointed with that!!! Manager Jason is the coolest guy I have ever met. He did everything he could to make my dreaded eviction move a bit brighter and made me smile several times. Keep him he is very knowledgeable and very caring for customer satisfaction!!!! Had some problem with the gate access , was supposed to be 24 hour but got trapped inside for 4-1/2 hours before metro police came to open the gate. After hours numbers from emergency line did not work either!!! Very frustrating to loose crucial time with moving team waiting for us to return and couldn’t!!!
Jim MAngel was absolutely amazing! She helped us with everything we need. Very professional. Great attitude! Great great employee
Kimberly GDrop off the was smooth and quick.
Jason GThis was a fantastic experience! Jason was friendly & extremely helpful! I needed some additional help with my reservation & Jason got everything squared away. I will absolutely use this location again & will recommend it to my friends! 5 stars!
Amy HI specifically choose this location because it had all the equipment I needed when booking. Upon arrival, there was no equipment - no appliance dolly, no dolly, no furniture dolly and no 2 x dozen sheets which resulted in making my move that much harder.
VICTORIA LGreat customer service explained everything an all processed to make it easy pick up and drop off.
Justin SJason was awesome ! Very fast service and his partner was nice as well.
Veronica BExcellent customer service experience with the new management transfer! I felt very confident and assured throughout my entire experience. What a gentleman and an awesome service with great prices
Terry JStaff at this location was rude unprofessional. Demanded I signed fuel level and current mileage before anything was verified. Had to argue with them to see miles and fuel before taking possession. Uhaul needs to train this facility on how to rent your units properly
ERIC TThe two females in the office had poor customer service. Over the phone, in person. I wouldnt recommend this location
Brianna SThe girl that was there is amazing!! She helped me with everything.
Monica AGive your return customers a discount. I mean you know if I’m a regular give me regular better prices I’m just saying. The staff was fantastic and very good service. I will continue doing business at this location. Mr Hanzy is satisfied customer
Dwight HGreat customer service. The truck I rented was older and the passenger door lock on the outside was broken. Other than that, great location and the truck was good for me to accomplish what I needed.
John DFront desk Lady was awesome.
Timothy MGetting bigger trucks
Shelly AI wasn't told that the location way closed. I had to use the online app. To return and ot didn't work. I had to call customer service twice. Wasn't a great experience all the way around. The high light that I was happy with was the customer service representative on the phone.
NICHOLE OCharged me for an extra day despite the truck and keys being on site well before then. Fuck yourself forever
Tami LThe representative Tasha was a true professional she treated me with the utmost professionalism
Jerry IThe lady on duty did nothing to help us. She seemed very disinterested in her job. She also stated that she would email a copy of the receipt when she checked the truck in and I never received an email from her. An additional charge appeared on my credit card, when I called, during business hours, to ask about the charge, no one ever answered the phone. I called the 800 number and received an explanation of the charge immediately.
LISA RMy return was for 10/31 at 9:00a.m. which is when they opened and I arrived about ten minutes to opening ready to wait and a lady came out and said we’re not open we will email you the receipt and I said I don’t mind waiting until you open since it was a few minutes. She just reiterated we will email you the receipt. I thought that was fine since I wasn’t over the miles and gas was ok. To see I was charged an extra $77 was a pretty shady transaction. My drop off was for 9 a.m. I was there waiting for them to open. I didn’t ask her to come outside. To charge me and extra day and put my check in time randomly at 11:30a.m. It is shady, dishonest and crooked. I was there at 8:50 a.m at least be factual if you’re gonna be shady.
Christina MNone
Tim TGreat Service with amazing system that works for movers. 100% Approve!
RONALD MNice people.
Kelly PThe technology that was asked of me to use for check out and check in was not working. Lots of bugs. This location was not my original reserved location, it was 3635 S Fort Apache Rd Ste 200 Las Vegas, NV 89147. Unfortunately, the truck was not available at 0830 and it was not available at 0945. The attendant at this location offered for me to go to a different location (6995 W Dewey Dr) and that it was only a few minutes away. So I paid for an UBER to take me there, unfortunately, the ride was not a few minutes away it was 20 minutes away. This became a big problem, as I had my overall mileage calculated a certain amount based on the original location. The new location added 20 miles to my overall trip. The attendant at 3635 S Fort Apache said we would get a $50.00 credit, unfortunately, I believe they should pay for the mileage as well.
Mildred RThey customer service from your representative was spectacular!!
Phillip EHad to wait to get vehicle, they were not ready for the reservation.
ilangovan gCostumer service was terrible, rude, and need to get fired.
Kristina PWhen I get there the door was closed ando one one in there, I need wait over 14 minutes , then 2 lady’s open the doors and they started tally each other like I wasn’t there, they say the internet was off and i need to wait another 20 minutes , when finally I get the key the car was was empty gas, I need put $25 gas from my money same I never get back! Next time I am going te get the moving car from another company !!!
Meilin LLong term rental in Las Vegas. Consistently low price rental storage for 4 years. They also rent uhaul equipment. Never a problem
Janet M4 miles per gallon! Truck wasted my $
Enrique GFriendly costumer representstive
Feliciano LEverything was great 👍
Kiril vI love this Location 💖💖💖 Wanda Wilks
Wanda WWorst experience dealing w brian their mgr...the ltowne stg dinged my card 4 times in one day...my bank thought its fraud...brian threatened to tow my car...a paying customer ...i like uhaul...but the folks at towne stg made my move more stressful...
Linda SThe customer service at this location was really great I will always rent from this location
Wanda W.
Svetoslav KWe wish someone had been at the desk when we returned. It was difficult for us to manage the online rental return process.
Merrill WNothing. The staff working there are very friendly.
Calvin JGuy was super nice and very understanding
ROBIN H