Customer Reviews for Towne Storage Deer Springs LLC
(U-Haul Neighborhood Dealer)

124 reviews

280 E Deer Springs Way   North Las Vegas, NV 89084

(702) 631-5643

Office Hours

  • Monday - Friday:
    10 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 4 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(702) 631-5643

280 E Deer Springs Way
North Las Vegas, NV 89084

Services at this Location:

Office Hours

  • Monday - Friday:
    10 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 4 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

mark artmann 
Rating:
5.0

Nothing...everything was fine

BRENDA GAIL SMITH 
Rating:
4.0

Customer did not leave a comment.

Debbie Perkins 
Rating:
2.0

I didn't like leaving the truck out in the open with the equipment in the back. Seems like a theft waiting to happen.

James Rich 
Rating:
5.0

Customer did not leave a comment.

Bonnie Brown 
Rating:
4.0

Customer did not leave a comment.

Zenaida Alcantara 
Rating:
5.0

Nothing

eileen greenwood 
Rating:
5.0

Customer did not leave a comment.

Debra CainSzewczyk 
Rating:
5.0

Chris, who made my reservation, was SO helpful! He went out of his way to find the best price for my needs. And the guy at the pick up Towne Storage Center was equally as kind!! It started a hard couple days out so nicely!! I appreciate them.

christa nelson 
Rating:
5.0

Customer did not leave a comment.

Theresa Stewart 
Rating:
5.0

Customer did not leave a comment.

Nicholas Ernst 
Rating:
5.0

The trucks air conditioning didn't work in the sweltering 115 degrees.

Suzette Syed 
Rating:
5.0

Customer did not leave a comment.

David Golsteon 
Rating:
5.0

I don’t have any comments on any improvements needed. I just want to say that Jeffrey and Christine were fantastic handled everything professionally and I was very happy with my rental.

Cheryl Smith 
Rating:
5.0

Customer did not leave a comment.

Tracey Butler 
Rating:
5.0

Steering wheel alignment was off by about 45 degrees.

Anthony Young 
Rating:
5.0

MuY buen servicio

Dashanae Castro 
Rating:
5.0

Customer did not leave a comment.

Julie Teffeau 
Rating:
2.0

Maybe reconsider some of your Office Staff. I come Southwest Vegas because service was superb in January. What happened? I would never come again or recommend your business as long as that person is there. VERY unprofessional!!

lisa thomas 
Rating:
5.0

Customer did not leave a comment.

desiree Mason 
Rating:
5.0

Customer did not leave a comment.

Jerri Simon 
Rating:
5.0

Customer did not leave a comment.

Edele Onas 
Rating:
5.0

Customer did not leave a comment.

marcus owens 
Rating:
5.0

Customer did not leave a comment.

Murleen Greer 
Rating:
5.0

Customer did not leave a comment.

SCOTT LEE BERRY 
Rating:
5.0

Customer did not leave a comment.

Dane Newton 
Rating:
5.0

Clean the side-view mirrors and windshield. Check the tire pressure before deployment. Install Bluetooth and interior lighting. There was also a draft of air coming in the car and Im not sure where it came from.

Oriel Shaked 
Rating:
5.0

Nothing. The woman who helped me was great!

Talia Schiro 
Rating:
5.0

The manager, Felicia, is outstanding! She made this rental one of the smoothest we have ever experienced.

WANDA LAFAY 
Rating:
4.0

Customer did not leave a comment.

James Blaine 
Rating:
5.0

Always a great experience with the counter person and this location

Nychele Thomas 
Rating:
5.0

Customer did not leave a comment.

Mariah Castillo 
Rating:
5.0

Customer did not leave a comment.

Tammie Mitchell 
Rating:
5.0

Experience was easy and enjoyable.

Ronald Jones 
Rating:
5.0

Customer did not leave a comment.

Joe Sutton 
Rating:
5.0

Keep Felicia in charge. She was good 👍🏼 communication was great.

YOLANDA ORTIZ 
Rating:
5.0

Customer did not leave a comment.

Lisa Moore 
Rating:
5.0

Everyone was nice

Gil Luna 
Rating:
5.0

Brian did an Excellent job. I was in processed quickly.

William Parker 
Rating:
5.0

Customer did not leave a comment.

JEMIKIC TASHIA HINES 
Rating:
5.0

Customer did not leave a comment.

STEVI BEATHE 
Rating:
4.0

Customer did not leave a comment.

Denise Washington 
Rating:
5.0

Nothing, the customer service in that location is amazing.

Denise Sanders 
Rating:
5.0

Customer did not leave a comment.

Antonio Karriem Shaheed 
Rating:
4.0

Dropped off although the office was closed. The location was easy to locate and the process was good.

Mitzi Clark 
Rating:
3.0

No one was available at 4:30 to take the return. Had to do it online. Hours say open til 6:00. But the rental process was easy and efficient

Angela Dancho 
Rating:
5.0

Customer did not leave a comment.

Larrayne ONeal 
Rating:
5.0

Ms. Felicia is a very accommodating, nice and helpful. We need more Representatives like her. She deserves a Pay Raise or a Promotion. Place a Restroom with Toilet Paper Towels inside the Storage area because after working hours. The office is closed and we the Customers have no access to the office.

romeo jacinto 
Rating:
5.0

Customer did not leave a comment.

Victor Figuroa 
Rating:
5.0

I had a great experience. Customer service was excellent.

Jarad Armstrong 
Rating:
5.0

Hire more people like Felicia, she was amazing 🤩.

Joshua Sweet 
Rating:
5.0

Customer did not leave a comment.

jesse vazquez 
Rating:
4.0

Customer did not leave a comment.

Dylan Herbst 
Rating:
5.0

Customer did not leave a comment.

NORMA LOYAMARIN 
Rating:
5.0

Customer did not leave a comment.

Robert Quinn 
Rating:
1.0

Dropped off the truck at 11:20am and no one was there. I was very upset. I called and to no avail. Called later to complain to the scheduling Las Vegas location and it took over 25 minutes with no luck. They tried to get a hold of the manager and I gave up holding. I had a dolly and blankets that I hoped would not get stolen because no one was there to confirm I dropped the truck off. A place like this should be open during the day to help customers like me. Even though the experience of driving and picking up the truck was great, this experience was awful and now this is what I remember the most.

GREG KHAIR 
Rating:
5.0

Customer did not leave a comment.

Gary Kee 
Rating:
5.0

Customer did not leave a comment.

Jiemmy Orolfo 
Rating:
5.0

Customer did not leave a comment.

HARVEY LEE FITTS 
Rating:
5.0

Customer did not leave a comment.

GIACOMO ZARCONE 
Rating:
5.0

Fast, friendly, and easy. The price was great and I was in and out on the pickup as well as the return. Well done!

MICHAEL VAUGHN 
Rating:
1.0

I would not recommend using this location. I dropped off a cargo trailer after hours, as it said on their website, was available for 24 hour drop off. My credit card was charged $165 on top of the $85 I paid...for a cargo trailer! They decided I should pay $40 for insurance when I previously declined it, along with a drop off fee and other additional charges that were not in my contract. They told me to call someone else to rectify issue and still have not called me back. I would avoid this location.

Terri McLaughlin 
Rating:
5.0

Customer did not leave a comment.

KEITH JOHNSON 
Rating:
3.0

With covid the truck was not cleaned or sanitized. Belongings were left from previous renter

TINA LASHAUN ALLEN-MAJOR 
Rating:
5.0

Customer did not leave a comment.

Ursula Lynne Hatcher 
Rating:
5.0

Customer did not leave a comment.

KYLE FAIRWEATHER 
Rating:
5.0

Customer did not leave a comment.

Patricia Carver 
Rating:
5.0

Customer did not leave a comment.

KARL ALEXANDER LINDQUIST 
Rating:
5.0

Customer did not leave a comment.

RICHARD VAN ALLMAN 
Rating:
5.0

Customer did not leave a comment.

DAVID MICHAEL DOBIN 
Rating:
5.0

Customer did not leave a comment.

David Cutler 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH BENTLEY 
Rating:
5.0

Customer did not leave a comment.

BRIAN DUANE JONES 
Rating:
4.0

I didn’t notice any cleaning for COVID-19

BRIGITTE RICHARDS PAYTON 
Rating:
5.0

Customer did not leave a comment.

Raphael Coleman 
Rating:
4.0

Customer did not leave a comment.

Kathleen Meci 
Rating:
5.0

I was having 2nd thoughts about the cleanliness of the truck. There was a mask left behind the seat from. Someone

TINA LASHAUN ALLEN-MAJOR 
Rating:
5.0

Customer did not leave a comment.

ISMAEL LOPEZ ESTREMERA 
Rating:
1.0

The truck was not on full and I had to put $16 worth of gas to fill up the tank to return the truck so that I wouldn't be charged this is not fair to me

Keida Ford 
Rating:
5.0

Keep up the great work.

Juane Lee 
Rating:
5.0

Customer did not leave a comment.

ALLEN BOYD CHAPPEL 
Rating:
5.0

Customer did not leave a comment.

Nina Mynatt 
Rating:
5.0

A c was intermittent while driving. Go on then go off. The windshield washer was not working

ERIK JACOB MAKI 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL MARIE MERTZ 
Rating:
5.0

The manager was absolutely wonderful. She made the process easy and pleasant.

KATHRYN ESTELLE SWEATT 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA LEANNE RODARTE 
Rating:
3.0

Truck was dirty outside and the steering wheel so sticky your hands wanted to stick to it Winsdshield and windows were so dirty I had to stop on my way home to clean them as it was difficult to see out.

PAUL ERNEST SHAFFER 
Rating:
5.0

Awesome employee

JENNIFER CLAIRE CRISTOBAL 
Rating:
3.0

Customer did not leave a comment.

JACQUELINE MADRID 
Rating:
5.0

Customer did not leave a comment.

GREGORY ADAMS 
Rating:
3.0

The app was horrible to use. The location was fine.

Shawna Wahl 
Rating:
5.0

Customer did not leave a comment.

Christopher Nelson 
Rating:
5.0

I think Felicia deserves recognition for being such a great employee and handling herself professionally with unruly customers. She kept her cool and professionalism in the mists of chaos.

ROBERT GUTIERREZ 
Rating:
3.0

Include a phone number with the reservation,

Dwight Johnson 
Rating:
1.0

Charged me incorrectly for gas

AIMEE LUCILLE BERMUDEZ 
Rating:
5.0

Gear customer service!!

MARIKO COBBS 
Rating:
5.0

Felicia was absolutely great. Felicia was courteous, friendly, very informative, extremely well spoken, very knowledgable and thorough. This experience was on the phone. When I arrived at the pick up location I found Felicia to be the example that others should seek to replicate in being that impressive employee tbat seeks to ensure the satisfaction of customers. Felicia looked at me when speaking, paused before speaking, spoke clearly, allowed me to conclude my thought or point of view before beginning her response, expressed confidence, appeared well dressed for her job, was patient, took and made an extra effort for me and would have easily taken the extra second or extra minute to ensure clarity and understanding. I know customer service very, very well and some skills are simply not taught and instilled into today's employees like the old days or the past generation. Whether her people skills are a result of the method her family raised her, a teacher impressed upon her, exceptional training in her or for her current job, perhaps a religious impression to treat other as one wishes to be treated and/or perhaps this is dedication to her way of life and treating others, perhaps all of the above. Her patience, her time while interacting with customers, and her effort is to be commended. In concluding my thoughts in this review, I wish to express my gratitude to her and U-Haul for her customer service approach with me yesterday. Whether this is a result of her up-bringing, her education, her religious approach to life in general and/or her dedication to her work, I was so impressed that I find myself leaving a lengthy and timely submission in this review. Felicia is the example other's should seek to replicate in being that impressive employee that aims to ensure the satisfaction of customers. Never tbe less, approaching others in this fashion is what Martin Luther King Jr. was most certainly attempting to express to the world in his words of... judging others for the content of their character and the color of their skin. For the record, I am Hispanic and Felicia is African American. More important, we are both living and breathing human beings, with feelings and mutual respect. The best and just as important part of this interaction is that we are both Americans in this year 2021. Kindly, Israel

Israel Guerra 
Rating:
1.0

They over charged me. Charging me an extra 20 miles

ALEXIS AGREDANO RAMIREZ 
Rating:
5.0

Great service patient and friendly... moving is always a trying process.

STEPHEN ANDREW BOYD 
Rating:
5.0

Customer did not leave a comment.

John Hutchey 
No reviews have been submitted for this location.

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