Great customer service. Will rent again
edward c
Customer Reviews for Towne Storage Charleston
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great job.
Mathewos MShannon was wonderful and helpful - despite the central agent telling us we needed to go across town to drop of our truck, a call to this location was greeted with a helpful "yes" I can do that and I'm glad to help
Roger dGreat customer service from the staff there!
Christopher JVery convenience
Jae KThe staff was very professional and polite. She deserves five huge stars ⭐️
christine wThe lady at the front was excellent with very high costumer’s services skills
Shimon CAmazing, great service, convenient and accommodating. I highly recommend Towne Storage for your hauling needs!
Emmanuel HSatisfied
Cecilia RThank you!
James GSharon took very good care of me and my needs for my van rental.
erma eBetter customer service and options on the rental .
aguiluz mEverything was great.
Linda SI had the worst experience ever at this location. I made a reservation for 10am, I had trouble with my apartment timing so I called at 9:32am and asked if it’s okay if I come in later, the man on the phone said “absolutely no problem, as long as you come in”. So when I get there Valerie and Jeff were there. They couldn’t find my reservation and told me I must’ve called a third party company so I called the same number and it was this location. Valerie also said the whole system crashed which is very rare in her experience. Yet, the other computer worked perfectly fine. Jeff ended up handling the rest of the transaction and was very unprofessional and rude. He was unapologetic when it came to not finding my reservation. He asked me if I would have it back by 6pm (which was the time originally I needed to return it) I said “sure” he said “I’m going to need a yes or no, not a sure so will you bring it back by 6pm or not” with a neck roll and rolling of eyes. Jeff conducted his customer service with aggression after seeing my frustration about the whole situation. This was the worst experience in all costumer service history. I will never come back and I want my money back
Isabel AAngel was amazing. Such a caring woman. She made the process so easy. Thank you Angel.
Anne OClean before delivery
harrison jI was charged for a dolly that I didn’t get.
Kelly RAbsolutely nothing, Valeria has the BEST Customer Service EVER ❤️
Michelle PNothing
Giovanni BPeanuts were on the pull out ramp. Location doesn’t have many supplies and no service to check in and out.
Melanie DWhen I went to check in the vehicle (2:30) the manager was rude and too lazy to even give me a receipt, she insisted that she would email me one.. When I got the receipt I found that she waited from 2:30 to 4:30 to check me in, which means she was able to charge me for two days because my check-in time was 4:23. On Monday I stopped at the office to complain and was told it was because they both the manager and her assistant were on break at 2:30. I am going to dispute this charge with Bank of America and post as many reviews as I can.
Del HI needed to rent a storage shed after my mom passed away. This was the hardest time in my life and their care, kindness, and compassion was so appreciated:)
Michelle RPick up and drop off was quick and easy.
Jeromy SNothing about this location they were very nice. Moving help guys I hired on the other hand … not so great
Brandon TGreta location and personnel. Thank you!
Chayse JNothing, the ladies there were very nice.
janice mAC. Not working on 94 degree day
John M10 foot truck did not come with a ramp, which was shocking. I thought all moving trucks were equipped with a ramp. If I had known, I would have gone to another location to seek one out. It made the move more difficult. This is why I only rated the truck as average. Other than that, it was clean and easy to drive.
Rhonda AI brought the truck back around 2pm but was checked in late and I replaced the gas to over what it was when given to me but it looks like I was charged for gas. The lady just asked for the keys and nothing else.
Naomi FQuick, easy, and efficient. Staff was very nice. Nice looking place.
Thomas SVery good customer service. Sharon was friendly and very helpful.
Samantha FGreat customer service
Kathey VLast minute rental to take a piece of furniture home from the furniture store. Did this for way less money than the delivery store was going to charge. Renting the van was super easy and quick. Turn-in was also zero hassle.
Talmadge BVery friendly and knowledgeable.
BEATRICE FThe staff is very helpful and friendly. Highly recommend this location.
Chrystian CThe office representative was very kind. Reservation and pick up was super fast and easy. I had to extend twice and she was made it very easy. Drop off was fast and easy as well. I would definitely rent from this location again and recommend to all.
Nalani MExcellent service
Antonio gSharon was absolutely the BEST from start to finish!! An exceptional employee by far. Professional and very friendly there is not enough words to say how much she made my experience the absolute best!! Ty Sharon
Raymond SVery friendly and helpful, excellent customer service team! I will recommend 100% satisfied
William PI always come here !!!! Fast clean and great customer service !!
Tamyra REverything was ready when I arrived and I was in and on my way the quickest ever. Thanks
Linda LVery nice and professional, would totally recommend
Lucy MThe on-line pickup didn't work but the employee on duty saved the day!
Thomas MNone
mohammad bFriendly, efficient and accommodating
Carol KAll expectations were met. It was very easy accessing the van after hours
Elaine P100% satisfied
Anthony BShannon was awesome! Great customer service skills. Handled everything in a professional manner.
SUSAN GWe love your service
mark rKeep up the.good work uhaul.
Gary GVery kind and easy to use. Easy to return.
Judy TFemale employee was super nice & helpful. I'm a 1st time uhaul renter. I would definitely rent again and refer ppl to use your services
Heather TBest storage facility.safe and clean.A1.great customer service.well mannered clerk.highly highly recommended.
Norberto S