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BRANDI D.
Customer Reviews for Towne Storage Charleston
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pick up instruction lacked procedure when missed the pick up window. After resetting the pick up time by calling the help line it was hard to follow the instructions and took far too long.
Richard Y.Very nice and helpful staff.
Li Y.The gals were very helpful and everything was ready on time
Kyler O.Easy drop off and pick up.. friendly staff.. flexible on hours. I'll use them again. ðŸ'ðŸ¼
RUBEN DARIO C.Sharon is extremely pleasant, very helpful, AAA rating.
GERALD C H.Customer service was excellent and professional
RUSSELL JOHN G.Sharon was extremely helpful and courteous.
ROXANNE K.Great customer service. I was greeted when dropping off the truck with great assistance.🙂
Bonita M.Remain the same. Excellent customer service. Thanks so much.
FLORENCE C.Sharon was great! She had the truck pulled into the shade and ready to go before we even arrived. She was friendly and proficient. She is a person who will go the extra mile for a customer. Thank you!
ROBERT K.great experience for me
JEFFREY ETHAN B.I was not able to complete nor return my rental using the website, even after I ensured that my location was shared and thoroughly followed instructions. Otherwise, my experience went very smoothly and the clerk that assisted me, was quick and efficient. I was very pleased with that part of the experience!
MARLEEN KUULEIMO U.easy peasy moving with magic strong (uhaul)
MASOUD A.Excellent customer service!
ANNA MARIE J.When I arrived for my appointment there was no one there who could hook up the trailer I rented, only an 81 year old receptionist. I was already irritated because originally I was scheduled to get my hitch installation and pick up the trailer at another location. Not only did they not have all of the parts for the install but I had to drive all over the place to get the parts. Then they overcharged me $135 and that still hasn't been refunded. When I finally got my trailer everything was fine.
KIMBERLY MONIQUE L.Sharon, the representative, was awesome. She was kind, and she helped us straight away. She was a delight to speak with.
KATHERINE W.Super friendly and helpful folks. Could not have been nicer. Very easy and efficient transaction
JAMES D.Fridley and great price
RICHARD ARVID D.nothing I can think of
MICHAEL R.Excellent, excellent, customer support!
ARTIE D.However, I did not receive an immediate receipt and when I check my email this morning, I still did not have one. This makes me skeptical of the business practices at Towne Storage in Las Vegas that I used.
Eric L.Sharon was the Best ever! She knows her job well, went above and beyond. She s your best asset
THERESA MARIE A.Excellent!
ARTIE D.Vehicle was clean and ready to go when I arrived. The rental process was quick and easy. There are no areas in need of improvement from what I can see. In fact, I plan to be renting there again soon as my work is requiring me to travel.
Michael R.Excellent staff
KELLEY B.Sharon has the best customer service ever!!
NAVELL W.Very fast service. Excellent customer service. Sharon was very helpful with my uhaul rental!
ALEXIS S L.Staff was crabby
AMANDA LYNN S.Customer service agent was great! She was friendly, informative and went above and beyond to make our experience go smoothly and hassle free. Best customer service I have had in a long time!
GINA E R.I returned the van at 2 pm not at 4 pm however I was unable to access the app to upload the pictures.
TARYN NICOLE T.It was fine, but the truck was not as clean as it could be.
Nicholas W.The Customer Service was excellent. The rentals available varied in many sizes. Definitely would recommend and use this service again.
Bernadette B.Keep your prices low
JAMIE LOU V.Very clean and friendly facility
Annette S.Cab smelled STRONGLY of cigarettes. Exterior was dirty... mud caked on stairs and headlights/windshield needed to be cleaned to be effective
James D.I never had a call or notification that a reservation made on Monday for same week Saturday did not go well when I was informed my credit card didn't go through and had no reservation. In fact i was directed to Towne storage from Summerlin but the treatment there didn't make me happy as well. It was when I returned the track, I had a welcoming attitude. I was disappointed. It was a bad experience.
ESAYAS F.