Customer Reviews for Towne Storage Charleston
(U-Haul Neighborhood Dealer)

71 reviews

7411 W Charleston Blvd   Las Vegas, NV 89117

(702) 233-4856

Location Hours

  • Monday - Friday:
    10 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 4 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(702) 233-4856

7411 W Charleston Blvd
Las Vegas, NV 89117

Services at this Location:

Location Hours

  • Monday - Friday:
    10 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 4 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BRANDI D. 
Rating:
5.0

The pick up instruction lacked procedure when missed the pick up window. After resetting the pick up time by calling the help line it was hard to follow the instructions and took far too long.

Richard Y. 
Rating:
5.0

Very nice and helpful staff.

Li Y. 
Rating:
5.0

The gals were very helpful and everything was ready on time

Kyler O. 
Rating:
5.0

Easy drop off and pick up.. friendly staff.. flexible on hours. I'll use them again. ðŸ'ðŸ¼

RUBEN DARIO C. 
Rating:
5.0

Sharon is extremely pleasant, very helpful, AAA rating.

GERALD C H. 
Rating:
4.0

Customer did not leave a comment.

Amalia D. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
5.0

Customer service was excellent and professional

RUSSELL JOHN G. 
Rating:
3.0

Customer did not leave a comment.

NATALIE E. 
Rating:
4.0

Sharon was extremely helpful and courteous.

ROXANNE K. 
Rating:
4.0

Great customer service. I was greeted when dropping off the truck with great assistance.🙂

Bonita M. 
Rating:
4.0

Customer did not leave a comment.

HENRY VILLA S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Davin S. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY JEANNE V. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

Remain the same. Excellent customer service. Thanks so much.

FLORENCE C. 
Rating:
5.0

Customer did not leave a comment.

JOYCE B. 
Rating:
5.0

Sharon was great! She had the truck pulled into the shade and ready to go before we even arrived. She was friendly and proficient. She is a person who will go the extra mile for a customer. Thank you!

ROBERT K. 
Rating:
5.0

great experience for me

JEFFREY ETHAN B. 
Rating:
5.0

I was not able to complete nor return my rental using the website, even after I ensured that my location was shared and thoroughly followed instructions. Otherwise, my experience went very smoothly and the clerk that assisted me, was quick and efficient. I was very pleased with that part of the experience!

MARLEEN KUULEIMO U. 
Rating:
5.0

Customer did not leave a comment.

JAMES W A. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

audrey M. 
Rating:
5.0

easy peasy moving with magic strong (uhaul)

MASOUD A. 
Rating:
5.0

Customer did not leave a comment.

JUN H. 
Rating:
5.0

Customer did not leave a comment.

ERIC TIMOTHY F. 
Rating:
5.0

Excellent customer service!

ANNA MARIE J. 
Rating:
5.0

Customer did not leave a comment.

MISTI D. 
Rating:
3.0

When I arrived for my appointment there was no one there who could hook up the trailer I rented, only an 81 year old receptionist. I was already irritated because originally I was scheduled to get my hitch installation and pick up the trailer at another location. Not only did they not have all of the parts for the install but I had to drive all over the place to get the parts. Then they overcharged me $135 and that still hasn't been refunded. When I finally got my trailer everything was fine.

KIMBERLY MONIQUE L. 
Rating:
5.0

Sharon, the representative, was awesome. She was kind, and she helped us straight away. She was a delight to speak with.

KATHERINE W. 
Rating:
5.0

Customer did not leave a comment.

Carter H. 
Rating:
5.0

Customer did not leave a comment.

ADAM M P. 
Rating:
5.0

Super friendly and helpful folks. Could not have been nicer. Very easy and efficient transaction

JAMES D. 
Rating:
5.0

Fridley and great price

RICHARD ARVID D. 
Rating:
4.0

nothing I can think of

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Lukas N. 
Rating:
5.0

Customer did not leave a comment.

PAVAN L. 
Rating:
4.0

Customer did not leave a comment.

ANDRIA H. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER J. 
Rating:
5.0

Customer did not leave a comment.

ANDREA CELESTE R. 
Rating:
5.0

Excellent, excellent, customer support!

ARTIE D. 
Rating:
4.0

However, I did not receive an immediate receipt and when I check my email this morning, I still did not have one. This makes me skeptical of the business practices at Towne Storage in Las Vegas that I used.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Deborah P. 
Rating:
5.0

Sharon was the Best ever! She knows her job well, went above and beyond. She s your best asset

THERESA MARIE A. 
Rating:
5.0

Excellent!

ARTIE D. 
Rating:
5.0

Vehicle was clean and ready to go when I arrived. The rental process was quick and easy. There are no areas in need of improvement from what I can see. In fact, I plan to be renting there again soon as my work is requiring me to travel.

Michael R. 
Rating:
5.0

Excellent staff

KELLEY B. 
Rating:
5.0

Customer did not leave a comment.

PETAR STEFANOV K. 
Rating:
5.0

Sharon has the best customer service ever!!

NAVELL W. 
Rating:
5.0

Customer did not leave a comment.

MIKAYLA DANIELLE C. 
Rating:
5.0

Very fast service. Excellent customer service. Sharon was very helpful with my uhaul rental!

ALEXIS S L. 
Rating:
5.0

Customer did not leave a comment.

DAPHNE B. 
Rating:
5.0

Customer did not leave a comment.

Melinda W. 
Rating:
5.0

Customer did not leave a comment.

Tania G. 
Rating:
2.0

Staff was crabby

AMANDA LYNN S. 
Rating:
5.0

Customer service agent was great! She was friendly, informative and went above and beyond to make our experience go smoothly and hassle free. Best customer service I have had in a long time!

GINA E R. 
Rating:
5.0

I returned the van at 2 pm not at 4 pm however I was unable to access the app to upload the pictures.

TARYN NICOLE T. 
Rating:
5.0

Customer did not leave a comment.

NAYELI L. 
Rating:
3.0

It was fine, but the truck was not as clean as it could be.

Nicholas W. 
Rating:
5.0

The Customer Service was excellent. The rentals available varied in many sizes. Definitely would recommend and use this service again.

Bernadette B. 
Rating:
5.0

Keep your prices low

JAMIE LOU V. 
Rating:
4.0

Customer did not leave a comment.

Christopher R. 
Rating:
2.0

Customer did not leave a comment.

RUDY WILFREDO C. 
Rating:
5.0

Customer did not leave a comment.

DEBRA I. 
Rating:
5.0

Very clean and friendly facility

Annette S. 
Rating:
4.0

Cab smelled STRONGLY of cigarettes. Exterior was dirty... mud caked on stairs and headlights/windshield needed to be cleaned to be effective

James D. 
Rating:
5.0

Customer did not leave a comment.

Ronda M. 
Rating:
5.0

Customer did not leave a comment.

LEILANI E M. 
Rating:
4.0

I never had a call or notification that a reservation made on Monday for same week Saturday did not go well when I was informed my credit card didn't go through and had no reservation. In fact i was directed to Towne storage from Summerlin but the treatment there didn't make me happy as well. It was when I returned the track, I had a welcoming attitude. I was disappointed. It was a bad experience.

ESAYAS F. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top