Customer Reviews for Towne Storage Buffalo LC
(U-Haul Neighborhood Dealer)

323 reviews

7425 S Buffalo Dr   Las Vegas, NV 89113

(702) 795-2353

Office Hours

  • Monday - Friday:
    10 am - 12:30 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 11:30 am / 1 pm - 4 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(702) 795-2353

7425 S Buffalo Dr
Las Vegas, NV 89113

Services at this Location:

Office Hours

  • Monday - Friday:
    10 am - 12:30 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 11:30 am / 1 pm - 4 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great excellent service

Pastora Marcelo 
Rating:
5.0

It was easy and efficient

Jennifer Pettit 
Rating:
5.0

Customer did not leave a comment.

Steven Ferrell 
Rating:
5.0

Customer did not leave a comment.

Paul Auzston 
Rating:
5.0

Customer did not leave a comment.

Ming Huang 
Rating:
5.0

Customer did not leave a comment.

THOMAS PADULA 
Rating:
5.0

Nothing everything was great thanks so much

Shakia Allen 
Rating:
5.0

Customer did not leave a comment.

BRANDON KYLE COLBERT 
Rating:
5.0

Customer did not leave a comment.

Xiaofei Gao 
Rating:
4.0

Everything was awesome especially the agent

TAISHA DABNEY 
Rating:
5.0

Customer did not leave a comment.

NOMENICK COLENS HAYES 
Rating:
5.0

She was amazing

Amanda Plain 
Rating:
4.0

I put the same amount of gas in that I rented out and got nickel and dined to the tune of $14.30.

LISA DAWN YOUTIE 
Rating:
5.0

Always are very good prices and the office person is very friendly I recommend this place to keep your things here, this storage is clean and safe, thank you!

Marcella Gonazalos 
Rating:
5.0

Excellent service very kind people!!

avshalom samuel 
Rating:
5.0

Leanne was beyond helpful, she empathized with the fact that moving is stressful enough and made the rental process easier

Theresa Sterrett 
Rating:
5.0

Staff was very helpful and friendly.

ANGELINA ROMERO 
Rating:
4.0

The truck rented needs maintenance. There was a really hard and loud grinding noice when you applied the brakes while in reverse. It felt unsafe to drive.

CARLOS Rocha 
Rating:
5.0

Customer did not leave a comment.

LeRoy Revere 
Rating:
5.0

Customer did not leave a comment.

Chris Workman 
Rating:
1.0

Told the lady 8 hours ahead I need to extend my rental, and the app let me extend my rental for 3 hours, I just wanted to extend it for another 24 hours since I’m gonna pay the same. I just want to let them know as well but instead, she said there was no option and insisted I bring back the truck, she said there’s family needed the truck but I called the Customer Service and Rental Department and said there was no reservation for the day on this location. She even asked me why can’t bring back the truck and told me that it was not her problem if I can’t keep the contract and asked me what about the family who gonna rent the truck after me and told me I’m causing inconvenience to her. I told her the app letting me extend so what she saying doesn’t make sense then she said “Oh my computer just didn’t refresh “ and then she told me she’s gonna extend it but I would better bring the truck back with an angry voice and hang up the phone while I’m talking. I called the other location nearby to complain and try to get her name. VERY RUDE, I believe she should be terminated in this case.

Edny Catindig 
Rating:
4.0

Customer did not leave a comment.

JASON KALISH 
Rating:
5.0

Customer did not leave a comment.

Matthew Allison 
Rating:
5.0

Customer did not leave a comment.

svetoslav genov 
Rating:
5.0

Customer did not leave a comment.

Timmony Nay 
Rating:
5.0

Thanks for working with us for the Post Office Annual Food Drive. Ron Scarpa Chaplain Good Samaritan Church

ron scarpa 
Rating:
2.0

Wish the online would have worked and that I didn't need to go into the office. Truck ran rough. Couldn't tell if something was off the engine or the transmission. Glad I was not driving very far with it. Facility handles truck rentals better than storage unit rentals, however they manage the storage units so badly it leaves a bad taste on the truck rentals too. As a Uhaul place, it was an average experience, but the question is about the location over all.

Carly B Rutledge 
Rating:
5.0

Customer did not leave a comment.

Dennis Gauci 
Rating:
4.0

I liked this location a lot and even though they couldn't help me with the issue their attitudes were pleasant.

IRENE SAMS 
Rating:
5.0

Customer did not leave a comment.

RAFFIE DACASIN 
Rating:
5.0

Customer did not leave a comment.

John Artz 
Rating:
5.0

Customer did not leave a comment.

Gilbert Campa 
Rating:
5.0

Customer did not leave a comment.

Joshua Zelaya 
Rating:
2.0

Customer did not leave a comment.

Jeanette Sapien 
Rating:
5.0

Customer did not leave a comment.

KYLE STRATTON 
Rating:
5.0

Customer did not leave a comment.

devon whitney 
Rating:
5.0

Amazing customer service and they handled me with care. I will definitely use them again for my truck rental needs.

Melissa Vitali 
Rating:
5.0

Customer did not leave a comment.

Arthur Kakaris 
Rating:
5.0

Customer did not leave a comment.

Jessica Frausto 
Rating:
5.0

Customer did not leave a comment.

DANIEL COVINGTON 
Rating:
5.0

Great customer service! Easy rental process with knowledgeable associates!

LARRY DARNEL DOUGLAS 
Rating:
1.0

rude old lady with bad intentions.

NICK ZENQUIS 
Rating:
5.0

Customer service was exceptional!

veronica roberts jones 
Rating:
3.0

Be open and available to assist

Peter Broughton 
Rating:
5.0

Exceptional customer service. Jason was very professional. Took his time explaining the contract. I would recommend this location Towne storage to all my friends and family. Great experience.

JULIE JAMES 
Rating:
1.0

Well I originally was overcharged $165 for a four hour rental. Got a refund of $110 with several confirmations for that, and then that refund got taken back out of my account. Not good business what so ever. Employees need to pay better attention when handling peoples bank account information.

Tabitha Grevich 
Rating:
5.0

Very pleasant agent who made it very easy and clear to understand the contract.

William Earnest Kreuzer 
Rating:
5.0

Customer did not leave a comment.

DEBBIE GIVENS 
Rating:
4.0

Just continue what your doing.

Salvador Saldivar 
Rating:
4.0

Customer did not leave a comment.

timothy flanagan 
Rating:
5.0

Customer did not leave a comment.

DAVID DUDU TWIG 
Rating:
5.0

The guys so nice .

Edison Da Silva Lopes 
Rating:
5.0

Great customer service from Jason

Marco Vazquez 
Rating:
5.0

Customer did not leave a comment.

WEIZHAO LIU 
Rating:
5.0

Customer did not leave a comment.

Sanford Green 
Rating:
5.0

Customer did not leave a comment.

Edgar Rivas 
Rating:
5.0

I was worried that when I reported a strange sound coming from outside the driver's window (at the wheel maybe) that I was going to be blamed and charged. No charge has occurred, so I'm very happy. Also the lady at the counter went above and beyond. And the return was simple. The key drop off was a little hard to find, but not that bad. I thought it would be attached to the building. No biggie. You were great!

David Broderick 
Rating:
5.0

Great customer service

Leonard Dy 
Rating:
1.0

I was charged for equipment that was not on the truck.

Tyesha Buckner 
Rating:
5.0

Customer did not leave a comment.

Shawn Mangano 
Rating:
5.0

Great customer service uhaul! Had the truck broken into and ignition was broken they sent a tech to fix right away! Seem less great customer service!

Jose Lugayan 
Rating:
5.0

Customer did not leave a comment.

Dale Walsh 
Rating:
5.0

Customer did not leave a comment.

Sheila Wilson 
Rating:
5.0

Customer did not leave a comment.

RYAN JACOBS 
Rating:
4.0

Customer did not leave a comment.

IRA GEORGE FERN 
Rating:
5.0

Customer did not leave a comment.

Sheila Wilson 
Rating:
1.0

Customer did not leave a comment.

Adam Persky 
Rating:
5.0

Customer did not leave a comment.

johnne valdez 
Rating:
5.0

Customer did not leave a comment.

Wilson Yuen 
Rating:
5.0

Customer did not leave a comment.

James Aniversario 
Rating:
5.0

Customer did not leave a comment.

Sheila Wilson 
Rating:
5.0

Customer did not leave a comment.

BERNARD FALLER 
Rating:
3.0

Truck cabin was filthy. Caked in food, passenger door coming apart. The overall experience was great with the pickup and employees, however.

STEPHANVP HARPER 
Rating:
4.0

Customer did not leave a comment.

Robert Soto 
Rating:
5.0

person in the office was helpful on question i ask him about the moving and the truck

Miguel Alejo 
Rating:
5.0

Customer did not leave a comment.

Michael Chae 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MIDDLETON 
Rating:
5.0

Customer did not leave a comment.

Kim Green 
Rating:
1.0

I called and did the online chat to make sure I get my final bill but I got it yesterday with tons of false charges. Now, I am taking time to get this resolved.

Mhansi Pandhi 
Rating:
5.0

Truck was in good running condition except the exterior needed to be washed. Frankly, it didn't bother me, it ran real good and the interior was clean. The drivers side door seemed loose even when I closed it hard. But as long as I had my seat belt on, I'm not falling out the loose door. The staff worker was nice and he explained everything to me. Nice young man!

SEAN Storey 
Rating:
2.0

I was overcharged for gasoline. I picked up the truck with only a quarter of a tank and brought the truck back with the same quarter tank. I was charged about $75.00 for fuel. I was told I would get a call back the following day, and never received that call. I was put on hold for 20 minutes then hung up on. Tried again and was told someone would get back to me within 48 hours. We will see.

Angela turner 
Rating:
5.0

Every thing went very will, excellent customer service.

Patricia Dunn 
Rating:
5.0

Customer did not leave a comment.

Venny Yosephine 
Rating:
4.0

Everything works out for the best customer service is awesome

Tammy Minnifield 
Rating:
5.0

Thank you ! Good job

Walter Ferraro 
Rating:
5.0

Bryan was very cordial and helpful. Nice young man and pleasant to work with.

Dale Wetenkamp 
Rating:
5.0

Customer did not leave a comment.

John Debold 
Rating:
1.0

You charge me extro gas and cleaning for unfair.

BILL WEN 
Rating:
5.0

N/A

Oscar Silva 
Rating:
1.0

Gate code wouldn’t work no one from the location called me back for 3 hours. On hold with uhaul for 2 hours trying to find a way in but they couldn’t find my information. Worst rental and storage experience I have ever had.

Bert Fiore 
Rating:
5.0

Customer did not leave a comment.

Michael Fraser 
Rating:
3.0

I got charged for a second day even though I returned it 5 mins BEFORE my time was up. I told them and it is STILL NOT FIXED.

Michael Fraser 
Rating:
3.0

We did a mobile pickup, which worked fine. The Uhaul itself however should never have been sent out on the road. A better job needs to be done in terms of inspecting and prepping vehicles for the customers.

Celeste Calkins 
Rating:
5.0

Great service, friendly, and efficient staff.

Brandon Kerlee 
Rating:
5.0

Customer did not leave a comment.

Arturo Mejia 
Rating:
4.0

Customer did not leave a comment.

THARIT MANOI 
Rating:
5.0

interior was clean, exterior not. Thank you

RAUL DE JESUS MARTINEZ 
Rating:
5.0

The staff at the Towne Storage on Buffalo are truly awesome. Customer service at its finest

ALICIA MICHELLE CLYBURN 
Rating:
5.0

The instructional videos on how to pick up and drop off where extremely helpful, especially for after hours.

Ronnie Castillo 
Rating:
5.0

Absolutely the best customer service I’ve ever received on a rental. The environment was great I do not have to wait at all they were even so good to call me ahead of time to asked me if I had any questions before arriving. Probably the best customer service ever had cannot remember the associate that help me but was great and pick up and was great I drop off would only go to this location ever again.

SCOTT LUBRATICH 
No reviews have been submitted for this location.

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