Customer Reviews for Towne Storage Broadway LC
(U-Haul Neighborhood Dealer)

111 reviews

8749 E Broadway Rd   Mesa, AZ 85208
(Southwest corner of Loop 202 Red Mountain & Broadway)

(480) 830-9540

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(480) 830-9540

8749 E Broadway Rd
Mesa, AZ 85208
(Southwest corner of Loop 202 Red Mountain & Broadway)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LeeAnn Gauthier 
Rating:
5.0

Customer did not leave a comment.

ROBERT TAYLOR 
Rating:
5.0

Customer did not leave a comment.

JOHNATHON OSBORNE 
Rating:
5.0

I highly recommend it; I want to thank this location and the staff for making everything needed for my very stressful move so much easier. Very courteous employees, reliable clean trucks and the whole process was made simple by the very knowledgeable staff, thanks again.

Norman Brown 
Rating:
3.0

The place was fine but my issue was that I picked a place right by my location in both ends then you changed one and tried to change the other. While I understand the website says that, I don’t agree with a business model where you inconvenience your customers to make your business run smoother. You want me to drive 20 minutes to pick up or drop off the vehicle while I drive past 10 other uhaul locations to save you from repositioning. I just don’t think that is good customer service.

Sherri Spilman 
Rating:
5.0

Awesome

kevin stalons 
Rating:
5.0

Customer did not leave a comment.

Norman Brown 
Rating:
4.0

Customer did not leave a comment.

Stephanie Leeth 
Rating:
5.0

Customer did not leave a comment.

Cory Lindsey 
Rating:
5.0

Customer did not leave a comment.

Christopher Hernandez Soto 
Rating:
5.0

Customer did not leave a comment.

Jason Wade 
Rating:
3.0

If you are expecting customers to return trucks back with the same amount of gas as when we pick it up, then you should have it at a full tank when loaning it out. It is unrealistic to expect customers to know exact amount gas level is at before starting and not fair to expect them to return truck with more gas then when they received it (especially with price of gas) or in turn over charge them for gas.

AURORA TATE 
Rating:
3.0

There is no WIFI or Internet signal at this location. It took 45 minutes to check in to get my u haul, because of this. I was also not informed my truck didn't have a ramp. Made moving take a lot longer Realty sucked.

Stephanie Flores 
Rating:
5.0

We were using the self check-in because we needed the truck earlier than the office opened. We weren't quite understanding the on-line process at first, and someone from the office came out to explain it to us. I told him that I thought the office was closed, and he said it was, but he could see that we were a little confused. This is why I choose this particular location. Reviews said that they had great customer service, and they did! The person came out to help even when the office was closed. This is how to run a business. Great job!

E (Chad) Block 
Rating:
5.0

David went above in helping me BEFORE the posted store hours. Only suggestion would be if a particular location doesn't offer the moving pads, the reservation should state as such. AGAIN, David's customer service is to be commended!

Larry Allen 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA RODDIS 
Rating:
5.0

Customer did not leave a comment.

Bill Swanson 
Rating:
5.0

Customer did not leave a comment.

James Haunty 
Rating:
5.0

Please don't take away our U-Haul trucks. It is becoming increasingly difficult to get a truck. We had to drive from Mesa to Tucson today to pick up a 26 foot truck for our main move. The employees have indicated that trucks are becoming scarce.

Thomas Surro 
Rating:
5.0

I had SO many issues before getting to Towne Storage. When I walked in their door I was feeling defeated. They worked with me and made this situation so easy. I felt so at ease with them and they stayed late to help me thru the process. I swear they made a terrible situation manageable and out my stress at ease. I would recommend them to everyone I hope they read this so they know how much I appreciate their service!! They went above and beyond!!! Love you guys!!! Thank you again for the popcorn!!!

Angie Murillo 
Rating:
5.0

Customer did not leave a comment.

bryce pickart 
Rating:
5.0

Customer did not leave a comment.

Rebecca Shamy-Cline 
Rating:
5.0

Excellent customer service. David and Will are outstanding and professional.

Juliana Sepko 
Rating:
5.0

Customer did not leave a comment.

Karen Gleason 
Rating:
5.0

Customer did not leave a comment.

Tracy Moorhead 
Rating:
5.0

Excellent customer service.

Juliana Sepko 
Rating:
5.0

Customer did not leave a comment.

Gregory Jessen 
Rating:
5.0

Excellent customer service.

Juliana Sepko 
Rating:
5.0

Customer did not leave a comment.

Thomas Licht 
Rating:
4.0

Very few on site parking spaces is the only issue I could see

Mark Moorehead 
Rating:
5.0

the gentleman that helped me was amazing

diane duke 
Rating:
5.0

Customer did not leave a comment.

ZACHARY WALTERS 
Rating:
5.0

Customer did not leave a comment.

Angela Charboneau 
Rating:
5.0

Everything was great would not change a thing.

Jeffrey Palladino 
Rating:
5.0

Satisfied overall, easy pick up, low cost per mile, easy drop off process, truck was equipped with everything I needed.

Brandon Webb 
Rating:
5.0

The person that helped me, wtaylor95, was very friendly and curtious.

Joshua Schimmels 
Rating:
5.0

I had nothing but great experience with the company!! They were so pleasant and helpful, smooth transaction, the best of customer service all around! Thank you u-haul for making it pleasant.

Theresa Stephens 
Rating:
5.0

Excellent service.

Vicki Perkins 
Rating:
5.0

Nice helpfully and friendly

albertina` perez 
Rating:
2.0

Make sure you have exact supplies reserved and a faster "working" way to pick up reservations. Took forever and nothing was working. Not the first time I had trouble at this place

GERALD Larson 
Rating:
5.0

Customer did not leave a comment.

tatum spangler 
Rating:
5.0

Customer did not leave a comment.

Alexis Sheets 
Rating:
5.0

The truck interior floorboards and truck bed had loose dirt on them. The windshield was covered in bug splatter.

Daniel Dolezal 
Rating:
2.0

15’ Uhaul truck and had less than quarter tank of gas so had to get gas as soon as I picked it up. Very inconvenient.

MICHAEL HEALEY 
Rating:
4.0

Customer did not leave a comment.

Fred Simon 
Rating:
5.0

Customer did not leave a comment.

Robert Clark 
Rating:
5.0

Customer did not leave a comment.

dawn dominguez 
Rating:
1.0

This was my 1st time using the Truck Share 24/7 and it was an underwhelming & frustrating experience. 1. The process took 45min plus 2. The virtual customer service never informed me my verification was complete nor did she reply back to my question of providing an update. 3. I requested a furniture dolly with rental which was not in the truck upon checking it out. 4. I called customer service only to be told I'd have to travel to another location and wait for them to open and see if the dolly would be available. 5. This delayed my entire move-out process and complicated even further by not having a dolly. Completely horrid experience

Fallon Davis 
Rating:
5.0

Thx excellent

LUIS SUAREZ SALAZAR 
Rating:
5.0

Customer did not leave a comment.

Carol Tellinghuisen 
Rating:
5.0

Customer did not leave a comment.

RICHARD PEETZ 
Rating:
5.0

Customer did not leave a comment.

RONALD LINNER 
Rating:
4.0

The guy working there was very helpful, informative and nice. The truck stunk and was dirty. Guy hadn't had time to clean it. Someone made a mess out of the truck. People don't take care of thi gs.

Linda Green 
Rating:
5.0

Customer did not leave a comment.

DIANE WILLIAMS 
Rating:
4.0

Online reservation. When I picked up, he didn't have the dolly that was requested at time of reservation. This should have been communicated to me so I could have found one in time.

MICHAEL CATLIN 
Rating:
3.0

Have total charges ready when truck is returned

CHRISTINE ANNE MOORE 
Rating:
5.0

Customer did not leave a comment.

JEFFREY JAMES 
Rating:
3.0

I was told I would receive my $100 deposit (for paying in cash?!?!?!?) within a few days by mail. It’s been a full week and I haven’t received anything. This is unacceptable.

Dayna Mondello 
Rating:
5.0

Customer did not leave a comment.

Ana Salazar 
Rating:
4.0

Customer did not leave a comment.

DENISE ASHING 
Rating:
5.0

Customer did not leave a comment.

Terry Clifton 
Rating:
5.0

The employees are awesome! Everything went very smooth!

LAURA PARKS 
Rating:
5.0

The gentleman that assisted us was a pleasure to work with again.

LARRY GOODEN 
Rating:
5.0

Great place to rent!

DEBORAH CAPLES 
Rating:
5.0

Customer did not leave a comment.

BEN KENT 
Rating:
5.0

Customer did not leave a comment.

KENNETH DREW 
Rating:
5.0

Customer did not leave a comment.

SILVIO BALZAN 
Rating:
5.0

Excellent service all around! Thanks!

BRANDON SOTO 
Rating:
5.0

Customer did not leave a comment.

ARNOLD ARNESON 
Rating:
5.0

Truck bed was a little dirty as well as can otherwise very clean manager & facility great thanks to David

MICHAEL MILLER 
Rating:
5.0

n/a

OLIVER CHAVEZ 
Rating:
5.0

Customer did not leave a comment.

ROBERT COMEAU 
Rating:
5.0

Customer did not leave a comment.

AUDRA JOHNSON 
Rating:
5.0

The AI UHaul uses to recognize photos as accurate falls woefully short and I had multiple troubles getting it to recognize pictures in the drivers license AND upon return the odometer / mi reading. 2nd time we used it and same bad experience. We literally had to wait for the business to open to return the truck. Please pass this to someone who can fix it.

Jo Ramirez 
Rating:
5.0

Excellent service. Thank you.

CAROLYNN GILL 
Rating:
5.0

The Representative at this location was knowledgeable, very helpful and was quick at getting me on the road! When I brought the truck back, he was quick for getting me on my way home. Awesome experience with U-Haul!

LINDA LARAMIE 
Rating:
5.0

Smooth easy and friendly transaction. Something I always appreciate but don’t always get when conducting business. I am glad to do business once again with U-Haul at this particular location, actually any location as I’ve never experienced anything different!

NORMAN ZABALA 
Rating:
5.0

Customer did not leave a comment.

jerry ferguson 
Rating:
5.0

Thank you for your service

BRETT REEDER 
Rating:
5.0

Customer did not leave a comment.

Kayla Tumerkan 
Rating:
5.0

Dave was fantastic, he made everything so easy. Equipment was awesome. All went as smooth as could be. Give that man a raise!! He deserves it. Brian C. Mesa az.

BRIAN CRINION 
Rating:
5.0

Easy location to find. Not too far from my new residence. I will be using them again shortly to rent another one of your items

Norman Zabala 
Rating:
5.0

They were super awesome :)

CHRISTIN SANDE 
Rating:
5.0

The guy that helped me was very friendly, and easy to work with!

DOMINIQUE GORE 
Rating:
3.0

Customer did not leave a comment.

Jay Mcwhorter 
Rating:
5.0

Friendy and helpful staff. Clean and excellent facility.

JEANNIE SANER 
Rating:
5.0

Dave was super and very helpful. Excellent customer service.

ROSE HINDS 
Rating:
5.0

Customer did not leave a comment.

ALLYSANN GORDON 
Rating:
5.0

Ex ellent

JEFFREY WRASPER 
Rating:
5.0

Customer did not leave a comment.

SCOTT HANNER 
Rating:
5.0

This was by far the best experience I’ve had with Uhaul. I’ll recommend Towne Storage to anyone looking for a uhaul rental or storage unit and will absolutely use them again. Thank you!

NICOLE BUTTERFIELD 
Rating:
3.0

They can have lights on, it was dark, not so sure about the pics I sent in. To U-Haul overall, We filled the truck up to the place it was when we got it, but you still charged me for some gas. Pictures are truth, the place we rented it from said it was just under 3/4. That is where we filled it to.

Cheryl Tittle 
Rating:
5.0

Customer did not leave a comment.

Tonya Thurbush 
Rating:
5.0

Customer did not leave a comment.

BRIAN TENPENNY 
Rating:
5.0

Customer did not leave a comment.

Laurence Novick 
Rating:
3.0

The online pickup experience is NOT seamless. I spent A LOT of time waiting for a representative to validate my pickup and then they called my husband to get approval for me to be a driver when I was the one who made the reservation and added HIM as a SECONDARY driver. The location didn’t have any hand dollies and I didn’t find this out until I was picking up. I ended up renting dollies from Home Depot for triple the cost of UHaul. I was given a refund for the dollies and an additional $6 credit for the inconvenience. While that is appreciated, it didn’t make up for the unexpected extra spend I had to incur.

Andrea Crymes 
Rating:
2.0

Give me a dolly when i pay to rent one. And don’t overcharge me $30 when the receipt reads $67 and you charge me 97

Brody Blackham 
Rating:
2.0

After choosing my pick up location, and completing my reservation, the location in the confirmation text was different than the location I chose. I called to clarify the location with customer service, and the agent first said that the address in the text was the headquarters. I explained that it was a local address, that's when she realized there was a discrepancy in the location. She said she updated it, in which I received an email with the update of the location that was in the text I received. On the day of my reservation, I went to that location to do mobile pick up, and when attempting to check in, it showed my reservation was at the original location I chose, not the one that was supposedly in the "updated" reservation. I had to go inside to have the agent at that location help me, which took a lot more time than it should have. A hold was put on my bank card, for the estimated amount, but after I dropped the truck off, the total was less. A second charge for the previous estimated amount, was charged on my bank card again, not the actual amount of my rental! The truck had some debris in it when I picked it up. The radio had a short in it where it kept switching to aux/device mode randomly. Any button I pushed made it switch also. I did not choose to add safemove to my rental, but it was added anyway. These are not issues that a customer should have to experience!

Sherry Hokanson 
Rating:
4.0

Overall good. But will never schedule a truck after business hours. Online process was way too cumbersome and long. It was like trying to enter a foreign country.

Wendy Gray-beck 
Rating:
5.0

N/a

Russell Casson 
No reviews have been submitted for this location.

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