Took way too long to get the U-Haul setup due to the system being down at U-Haul within the app. U-Haul guy called the store and got it figured out after being there for about 30 minutes trying to get the truck reservation I had already made in the app set up. Ended up making me quite late to where I needed to go by the end of the day (a little late for Easter plans). I get issues come up but some sort of discount/up front warning earlier in the day that the system was having issue would be appreciated.
Jared K
Customer Reviews for Thrift Surplus Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I asked if I can drop the truck at a different location closer to me and they said yes but when I got to the location they said I can not drop it there so I have to drop it at where I picked it from which is not right.
Cynthia A