Absolutely no problems, easy experience!
Treena M
Customer Reviews for Town & Country
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is very friendly and helpful. I use it often and would recommend it to friends.
Colin Meverything was perfect
tammy bIs all good
nadine fGood experience with uhaul helpful employees.
Scott BIt would be easy to say "Well it's the only game in town", which it is, but Dwayne runs a good operation. I have rented from him several times over the last year. Equipment has always be clean, ready to go and with no 'surprises'. I have never had to settle on a unit other than the one I wanted. He has a good variety of equipment. I have done location and mobile pickups as well as in-shop and mobile drop offs. The U-Haul systems work. While they may seem a bit convoluted they all have their reasons and are manageable. U'Haul Russell delivers exactly what U-Haul Corporate promises. A small operation with big performance.
Leslie NThanks
andrea lGreat job wveryone
JOHN CThis location in Russell was good. However my initial reservation was for the location at 2025 44, Spencerville, ON K0E 1X0. When I went to pick up the vehicle that morning I could not access or move the vehicle I originally reserved because of the ice and snow. It was stuck and I could not drive it. It would not move. I reserved this vehicle well in advance and it should have been cleared out so I could access is. I am not happy with the service at that location and despite the good service received in Russel I do not know if I would use U-Haul again. I had to cancel this reservation and drive all the way to Russell to pick up another one. Because of this I had to incur extra mileage on the vehicle as I was now having to drive an additional distance.
Deborah LThis location did not have the dollie that was required. I had to rent the heavy dollie for fridges etc.
Trevor KDidn't want to rent the trailer because the sticker on the12 years old truck hitch wasn't there anymore. Didn't want to follow our truck instructions manual nether. Had to call his boss so we can have the trailer. I won't go there anymore.
Jason CAdditional equipment was not available for rental on site without prior notice, but otherwise had great service.
Melissa LFather n son team, very nice people. Would have no problem dealing with uhaul again. Only setback ,my wife finds bad display of resale products, floor last cleaned in Year 2000. Not welcoming for the other 50% of customers. Pride in your business I'm sure will be upgraded in our younger generation.
Robert mKeep up the good work
Arnold DVery dirty and disorganized. Very petty and rude staff with reguards to milage and gas
Alex OVery happy with the service received 😀
Johanne MOwner/staff were very courteous and pleasant, made the process effortless.
pierre rGreat service!!! Easy to book, pick up and drop off!! Truck was clean and in great shape!! Would recommend to everyone I know!!
Troy LReplace the rusty, worn ratchet (left side) on the car trailer.
Donald CThey were very friendly and helpful
Dawn SIt’s been a couple of times now that I’ve rented a u-haul and never had a problem at all. Employees are courteous, well informed and they provide all the necessary informations. I will contact them in the future when needed. Thank you
anne pVery Helpful and professional. They let me borrow a hitch and trailer adapter for free. Great service and great customer service. Thanks
saleem aGood job Dwayne, Tks again
luc TEfficiency and curtseyand easy going Thanks great job and well equipped
Nick PLove renting from this location - friendly, good advice/recommendations, zero hassles.
joann LAll went very well
carl vVery pleasant experience with the owner would definitely go back and rent there again
Robert DThey were very helpful at booking, at pickup and at drop off.
David MFriendly and efficient.
Jeff SThe drop off was small and cramped, the service people were rude and lacking customer service skills. We would never return or recommend
Daniel GOffice area cramped and cluttered. Very dark inside.
Stewart WIt’s hard to improve on a perfect experience
Ryan RThe equipment was clean of any debris but the bed was extremely rusted. I had to put a tarp on it to be able to transfer my stuff. Other than that service was good.
Guillermo SFriendly staff.
DAVID MI called the road side and they pushed back the time twice. I had to wait until 7:30 at night to get my problem resolved when I called at just before lunchtime.
MARC LAfter booking a truck for two days at a different location about a month in advance, U-haul called us to inform that our truck was no longer available. This was only two days before our move. We were told that if we drove out in the country we could have a truck for just 24 hours, no more. We are very dissatisfied with the lack of care taken by U-haul. Very, very disappointing.
Richard GI really appreciated the help I received from this young guy. He was really professional and went beyond my expectation. He even stayed an extra hours just to help me and refused a dinner I wanted to buy for him as a tip. Thank you again for your help. Mamadou
mamadou fGreat and very friendly service. Nick deserves a raise (lol). He’s great!
Debrah SI think the previous customer did not sweep out the van, but we are always happy to rent from Town & Country in Russell. Many thanks!!
DANIEL SWonderful help grate staff and employees thank you
DEBBIE BStaff were helpful and equipment was in great condition. I would highly recommend.
Sean FParking for return was complicated.. 26 foot truck but other trucks were parked over lines making impossible to safely park the truck... Had to park infront of an other trailer. Thank you gmfor the service and the equipment :) Patrick
patrick b