Customer Reviews for Town & Country
(U-Haul Neighborhood Dealer)

2,120 reviews

1135 Concession St Unit 91B   Russell, ON K4R1E3
(Corner of Mill & Concession)

(613) 445-1551

Office Hours

  • Mon-Sat: 8 am–4 pm
  • Sun: 8 am–2 pm
Special Operating Hours
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(613) 445-1551

1135 Concession St Unit 91B
Russell, ON K4R1E3
(Corner of Mill & Concession)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–4 pm
  • Sun: 8 am–2 pm
Special Operating Hours
  • 4/1/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nick Staal 
Rating:
5.0

Customer did not leave a comment.

horace Huard 
Rating:
5.0

Customer did not leave a comment.

KENNETH MILLER 
Rating:
3.0

Customer did not leave a comment.

Paul Martin 
Rating:
5.0

Customer did not leave a comment.

Glenn Groom 
Rating:
3.0

Customer did not leave a comment.

Michael Cobb 
Rating:
4.0

Good experience with uhaul helpful employees.

Scott Bolton 
Rating:
5.0

It would be easy to say "Well it's the only game in town", which it is, but Dwayne runs a good operation. I have rented from him several times over the last year. Equipment has always be clean, ready to go and with no 'surprises'. I have never had to settle on a unit other than the one I wanted. He has a good variety of equipment. I have done location and mobile pickups as well as in-shop and mobile drop offs. The U-Haul systems work. While they may seem a bit convoluted they all have their reasons and are manageable. U'Haul Russell delivers exactly what U-Haul Corporate promises. A small operation with big performance.

Leslie Newman 
Rating:
5.0

Customer did not leave a comment.

rick marsolais 
Rating:
5.0

Customer did not leave a comment.

Travis Cote 
Rating:
5.0

Customer did not leave a comment.

Jean-Marc Cusson 
Rating:
4.0

Customer did not leave a comment.

JULIANO ALVES DE OLIVEIRA 
Rating:
3.0

Customer did not leave a comment.

Yves Beauchesne 
Rating:
5.0

Thanks

andrea lopez 
Rating:
3.0

Customer did not leave a comment.

Libo Habets 
Rating:
5.0

Great job wveryone

JOHN CHOJNACKI 
Rating:
5.0

Customer did not leave a comment.

sukhjeet brar 
Rating:
4.0

Customer did not leave a comment.

steve kreft 
Rating:
5.0

Customer did not leave a comment.

Mandy Stanley 
Rating:
5.0

Customer did not leave a comment.

Peter Jansson 
Rating:
2.0

This location in Russell was good. However my initial reservation was for the location at 2025 44, Spencerville, ON K0E 1X0. When I went to pick up the vehicle that morning I could not access or move the vehicle I originally reserved because of the ice and snow. It was stuck and I could not drive it. It would not move. I reserved this vehicle well in advance and it should have been cleared out so I could access is. I am not happy with the service at that location and despite the good service received in Russel I do not know if I would use U-Haul again. I had to cancel this reservation and drive all the way to Russell to pick up another one. Because of this I had to incur extra mileage on the vehicle as I was now having to drive an additional distance.

Deborah Lawrence 
Rating:
5.0

Customer did not leave a comment.

patrick beauchamp 
Rating:
3.0

This location did not have the dollie that was required. I had to rent the heavy dollie for fridges etc.

Trevor Karjalainen 
Rating:
5.0

Customer did not leave a comment.

James Falldien 
Rating:
5.0

Customer did not leave a comment.

darrell bryski 
Rating:
4.0

Customer did not leave a comment.

Andrew Laughlin 
Rating:
5.0

Customer did not leave a comment.

Normad bisaillon 
Rating:
5.0

Customer did not leave a comment.

Liette lafrance 
Rating:
1.0

Didn't want to rent the trailer because the sticker on the12 years old truck hitch wasn't there anymore. Didn't want to follow our truck instructions manual nether. Had to call his boss so we can have the trailer. I won't go there anymore.

Jason Campbell 
Rating:
3.0

Customer did not leave a comment.

Emma Leeson 
Rating:
5.0

Additional equipment was not available for rental on site without prior notice, but otherwise had great service.

Melissa Lengies 
Rating:
4.0

Father n son team, very nice people. Would have no problem dealing with uhaul again. Only setback ,my wife finds bad display of resale products, floor last cleaned in Year 2000. Not welcoming for the other 50% of customers. Pride in your business I'm sure will be upgraded in our younger generation.

Robert marinier 
Rating:
5.0

Customer did not leave a comment.

sylvain arcand 
Rating:
5.0

Keep up the good work

Arnold Dillabough 
Rating:
5.0

Customer did not leave a comment.

Ron Sadler 
Rating:
2.0

Very dirty and disorganized. Very petty and rude staff with reguards to milage and gas

Alex Olszewski 
Rating:
5.0

Very happy with the service received 😀

Johanne Mathieu 
Rating:
5.0

Owner/staff were very courteous and pleasant, made the process effortless.

pierre robert 
Rating:
5.0

Customer did not leave a comment.

John and Carol A Hale 
Rating:
5.0

Great service!!! Easy to book, pick up and drop off!! Truck was clean and in great shape!! Would recommend to everyone I know!!

Troy Laviolette 
Rating:
5.0

Customer did not leave a comment.

Daniel champagne 
Rating:
5.0

Customer did not leave a comment.

Kelley Meunier 
Rating:
4.0

Customer did not leave a comment.

Steve Sutherland 
Rating:
5.0

Replace the rusty, worn ratchet (left side) on the car trailer.

Donald Crosby 
Rating:
4.0

Customer did not leave a comment.

Randy Ferguson 
Rating:
5.0

They were very friendly and helpful

Dawn Spence 
Rating:
5.0

Customer did not leave a comment.

ingrid vanderlinden 
Rating:
5.0

It’s been a couple of times now that I’ve rented a u-haul and never had a problem at all. Employees are courteous, well informed and they provide all the necessary informations. I will contact them in the future when needed. Thank you

anne provost 
Rating:
5.0

Customer did not leave a comment.

enzo vallati 
Rating:
5.0

Very Helpful and professional. They let me borrow a hitch and trailer adapter for free. Great service and great customer service. Thanks

saleem abu ghosh 
Rating:
5.0

Customer did not leave a comment.

WILLIAM FREDERIC MCINNIS 
Rating:
5.0

Good job Dwayne, Tks again

luc Turgeon 
Rating:
3.0

Customer did not leave a comment.

Harish Kansal 
Rating:
3.0

Customer did not leave a comment.

Jean-Pierre Courchaine 
Rating:
5.0

Efficiency and curtseyand easy going Thanks great job and well equipped

Nick Pizzo 
Rating:
5.0

Customer did not leave a comment.

monique elliott 
Rating:
4.0

Customer did not leave a comment.

Francisco Bernal-Martinez 
Rating:
5.0

Customer did not leave a comment.

Bruce Paynter 
Rating:
5.0

Customer did not leave a comment.

Ed Dapples 
Rating:
5.0

Love renting from this location - friendly, good advice/recommendations, zero hassles.

joann Lewington 
Rating:
5.0

All went very well

carl vaillancourt 
Rating:
5.0

Very pleasant experience with the owner would definitely go back and rent there again

Robert Desnoyers 
Rating:
5.0

Customer did not leave a comment.

carly crump 
Rating:
5.0

Customer did not leave a comment.

rick sokoluk 
Rating:
5.0

Customer did not leave a comment.

BRUCE A LYON 
Rating:
5.0

Customer did not leave a comment.

corey rowsell 
Rating:
5.0

They were very helpful at booking, at pickup and at drop off.

David Manley 
Rating:
5.0

Customer did not leave a comment.

James Ringwald 
Rating:
5.0

Customer did not leave a comment.

Charles Cadieux 
Rating:
4.0

Friendly and efficient.

Jeff Shemilt 
Rating:
2.0

The drop off was small and cramped, the service people were rude and lacking customer service skills. We would never return or recommend

Daniel Goldsztein 
Rating:
5.0

Customer did not leave a comment.

Chad Bannan 
Rating:
4.0

Office area cramped and cluttered. Very dark inside.

Stewart Weatherbee 
Rating:
5.0

Customer did not leave a comment.

Alexandre Deschamps 
Rating:
5.0

It’s hard to improve on a perfect experience

Ryan Rabishaw 
Rating:
5.0

Customer did not leave a comment.

Pierre-Luc Marleau 
Rating:
4.0

The equipment was clean of any debris but the bed was extremely rusted. I had to put a tarp on it to be able to transfer my stuff. Other than that service was good.

Guillermo Serrano 
Rating:
5.0

Customer did not leave a comment.

Van T Hua 
Rating:
5.0

Friendly staff.

DAVID MACPHAIL 
Rating:
3.0

Customer did not leave a comment.

Nathalie Lapensee-Winder 
Rating:
5.0

Customer did not leave a comment.

patrick burger 
Rating:
3.0

I called the road side and they pushed back the time twice. I had to wait until 7:30 at night to get my problem resolved when I called at just before lunchtime.

MARC LAVICTOIRE 
Rating:
3.0

After booking a truck for two days at a different location about a month in advance, U-haul called us to inform that our truck was no longer available. This was only two days before our move. We were told that if we drove out in the country we could have a truck for just 24 hours, no more. We are very dissatisfied with the lack of care taken by U-haul. Very, very disappointing.

Richard Godding 
Rating:
5.0

I really appreciated the help I received from this young guy. He was really professional and went beyond my expectation. He even stayed an extra hours just to help me and refused a dinner I wanted to buy for him as a tip. Thank you again for your help. Mamadou

mamadou fadika 
Rating:
3.0

Customer did not leave a comment.

Alain Robert 
Rating:
5.0

Great and very friendly service. Nick deserves a raise (lol). He’s great!

Debrah Steting 
Rating:
5.0

I think the previous customer did not sweep out the van, but we are always happy to rent from Town & Country in Russell. Many thanks!!

DANIEL ST-CYR 
Rating:
5.0

Customer did not leave a comment.

Marie-Claire Limoges 
Rating:
1.0

Customer did not leave a comment.

Marc Gauthier 
Rating:
5.0

Wonderful help grate staff and employees thank you

DEBBIE BELL 
Rating:
5.0

Customer did not leave a comment.

grant goyer 
Rating:
5.0

Staff were helpful and equipment was in great condition. I would highly recommend.

Sean Follows 
Rating:
5.0

Customer did not leave a comment.

JACQUES HEROUX 
Rating:
5.0

Parking for return was complicated.. 26 foot truck but other trucks were parked over lines making impossible to safely park the truck... Had to park infront of an other trailer. Thank you gmfor the service and the equipment :) Patrick

patrick beauchesne 
Rating:
3.0

Over all good experiences. My only recommendation would be to have a cleaner more organized main office for a more professional representation of U-haul. Thank you!

Andrew Summerton 
Rating:
5.0

Efficient pick up and drop off . Great fuel economy for ford transit .

Jodi Goodwin 
Rating:
5.0

Awesome

ROBERT PETERS 
Rating:
5.0

Customer did not leave a comment.

John Strolenberg 
Rating:
3.0

Poor customer service at the Russell location

Kendra Scantlebury 
Rating:
5.0

Customer did not leave a comment.

ISTVAN MESZAROS 
No reviews have been submitted for this location.

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