Customer Reviews for Town Center Storage
(Distribuidor de U-Haul del vecindario)

399 comentarios

101 Town Center Dr   Dublin, VA 24084

(540) 307-3062

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(540) 307-3062

101 Town Center Dr
Dublin, VA 24084

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I was scheduled to pick up at Christiansburg VA Uhaul changed it last minute….. extra 30 min drive!!

Mark W. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA H. 
Clasificación:
5.0

I found the company friendly, inviting and imformative. Great combo for a first time home buyer.

Wanda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

He C. 
Clasificación:
3.0

Thank God they let me take the trailer, but it was obvious they did not perform any prechecks to it. Turn signals and hazards did not work. They also had to pull a chain from another trailer to let it go. Parking lights worked though. Truck was in great shape. I do not want to pick up here ever again if possible.

Ronald R. 
Clasificación:
5.0

We were very happy with the staff and faculty. Going forward we would use them again. We would recommend this facility to anyone who needed storage.

Phillip D.  |  Overall Experience 
Clasificación:
3.0

I was given 56 miles and it takes 57 from this location to the house. Not even counting to the drop off location that was closest which was almost 10 miles away

Charita S. 
Clasificación:
5.0

This storage was the BEST I have ever rented. Very friendly...so easy to access...easy in, easy out. Highly recommend this to all!!!

Joyce L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MichaelTroy H. 
Clasificación:
5.0

Very nice and friendly staff. Storage unit was clean and very well lit with lights. I felt very safe being in the warehouse by myself. Thanks for everything.

Tammy C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don and Brenda L.  |  Overall Experience 
Clasificación:
5.0

Highly recommend this business for any u-haul needs . The staff and owners go beyond expectations to make the experience as easy as possible. The storage units are affordable and kept in like new condition. Thanks for all you help!

DANIELJAMES M.  |  Overall Experience 
Clasificación:
5.0

The staff was very nice and facility super clean Thank you so much !!

Roger R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry T.  |  Overall Experience 
Clasificación:
5.0

I have stored my camper outdoors here for several years. The staff are really nice and accommodating. Being stored outdoors allows me access at any time. Since I travel a fair amount using the camper, I appreciate that they only charge me for the time that I'm storing it on site. They always have had a spot available for me to store it.

DEE D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Okey M. 
Clasificación:
5.0

The only complaint we have is that we paid extra money for climate control and our furniture was covered in mold when we moved out. The staff there said there was nothin they could do so I feel like we wasted a lot of extra money for nothing

Kacey S.  |  Overall Experience 
Clasificación:
5.0

We did the drop off after hours but the process was smooth via site. Loved we could complete the return this way!!

GEORGEMYRON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald D.  |  Overall Experience 
Clasificación:
5.0

U folks are the best. Thanks so much for your prayers, help and kindness.

Mike R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN FITZGERALD L. 
Clasificación:
1.0

Tire blew out, almost cost my whole family as the car behind us had my child and grandmother and husband in it. Took hours for roadside assistance.

Marcia K. 
Clasificación:
5.0

They are very friendly and accommodating. I have stored my camper there (outdoors) for several years.

DEE D.  |  Overall Experience 
Clasificación:
4.0

Tried to check-in online and was not able, system kept shutting down so had to go inside. Staff was very friendly and accommodating. Tried to return via App and Drop Off instructions, but again, system was down “for maintenance “ Had to call the 800 number and was advised to just take pictures of the returned truck and mileage and put keys in the drop box as the Drop site was already closed for the day. This made me a bit uncomfortable and I will be calling the office first thing Monday to make sure we are not charged for a late return because we were unable to complete the online Drop Off process...We actually returned the truck 4 hrs earlier than scheduled.

Elizabeth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madison M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRELL P. 
Clasificación:
3.0

The lady on duty and I had a very difficult time pulling the trailer out of it's position to be able to connect it to my hitch. I was led to believe someone would be available to do this for me. That was not the case. She brought out the forklift to connect the trailer to my hitch. She was very innovative and I appreciated her help, however, I was led to believe someone would be there to do it for me. Not the case. You need to make people aware that, if lucky, they may get some help, but don't count on it. Lastly, the lady on duty was very helpful and resourceful. She gave me some great instruction for which I'm grateful but it was not experience I expected.

Deborah V. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITHALAN B. 
Clasificación:
5.0

Nothing. Went great.

Patricia M. 
Clasificación:
5.0

The Town Center was a wonderful place and the customer service was impeccable! The no contact check-in with the UHaul app was a pain in the neck. It would have been faster to go in and let the lovely staff at the Town Center help me check in. I should be told ahead of time that I need a contact not on the contract to verify my identity. That snag made me time out and have to fill out all the information a second time retaking all the pictures which wasn't easy the first time. The app kept rejecting my pictures. It was very frustrating especially since I ended up having to go in and have contact with a person anyway. I've bought a house online without needing to verify my identity with a person that is a stranger to the company I'm dealing with. If that MUST be there, then make it crystal clear up front so we have someone ready to answer their phone to an unfamiliar number for them.

Johnna R. 
Clasificación:
5.0

Customer service was awesome! You don't see that to much anymore. Would recommend this location to everyone!

Sheila E. 
Clasificación:
5.0

Friendly and knowledgeable rental agent.

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELJAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELJAMES M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSICA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny K. 
Clasificación:
5.0

El cliente no dejó un comentario.

William F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

Nothing to improve. I just wanted to comment on the representative that helped me get the truck. She was very nice and easy to work with, very professional and kind. I would rent here again and again.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELJAMES M. 
Clasificación:
3.0

Make the online checkin more user friendly. We tried for 45 minutes to return the truck online with no success. Ended up calling customer service because the office was closed. Local office resolved the issue the next day.

Sara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennylynn J. 
Clasificación:
5.0

very nice staff

JAMESFORD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Melanie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin H. 
Clasificación:
5.0

Christie and the folks at Town Center Storage are the best. Incredible customer service. Highly recommend Town Center Storage for anyone's moving and storage needs in the New River Valley area of Virginia.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHYKEITH V. 
Clasificación:
5.0

Easy pick-up, friendly!

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Waldy S. 
Clasificación:
5.0

Great service and nice people to deal with.

Lynn W. 
Clasificación:
5.0

Lower the $100 fee

JESSICA LYNNE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne H. 
Clasificación:
5.0

I dropped off my truck and car dolly after hours and left the key in the box. I did not have any contact with anyone, however, the store and surrounding grounds were very clean and well groomed.

Wanetta C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Anthony A. 
Clasificación:
5.0

The lady was working alone and she was amazing!!! Very professional and answered all our questions she was fast and efficient she deserves a big raise!!

MARK ALLEN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

regina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vatina H. 
Clasificación:
5.0

Customer service was excellent

Patrick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willard Butch M. 
Clasificación:
5.0

Rained during our move. The trailer leaked and several pieces of furniture got wet. Worst was the mattress and box spring. Had to drive 15 miles west of Blacksburg to Dublin drop the trailer. The app didn't work so after 10 min. of frustration, I called the 800 number and they noted it. I had to call on Monday to get conformation. A $50.00 refund would be nice for all my troubles. Thanks,

John A. 
Clasificación:
5.0

Had a problem picking the truck up online because the U-Haul website was down. Took about a hour to pick it up.

mike J. 
Clasificación:
5.0

Friendly and helpful

Kristy G. 
Clasificación:
5.0

7/17/2020 early that morning, we recieved a phone call from the Employee at Uhaul Town Storage in Dublin, Va. She was very concerned because the Uhaul we rented was not back yet & explained that she had rented the truck out at this time & needed the uhaul back asap (right then) because there were workers and other customers their at the uhaul location waiting for the particular truck that I had rented to move my family out of our home & into another. I told her that I was very sorry and that time had passed by my reserved time, but that I was bringing the uhaul back later on that day & accepted and knew the extra one day late fees and charges that were going to be added to my account. She was very hectic and told me I needed to hurry up and sounded like she was in panic not knowing what to do because this incident occured. Customers have the right to keep the Uhaul passed time but with the understanding late fees and everything that will apply. I went on the website and seen that everything was fine with my reservation and it didnt seem like I was in trouble for keeping the uhaul one extra day. The worker really made me feel as if I was doing something wrong for keeping the truck for 2 days instead of 1, without caring the MASSIVE NEED that me and my family needed it for as well. She called us over 5 times throughout the day & all i said was sorry I'll have it back later. I felt rushed all day and really bad that I had messed up a reservation for another person , but this was not our fault and think future reservations shouldn't be allowed to be booked while the uhaul is out with another customer. OR it should be told when picking up the uhaul that it has to be back, no.acceptions, because its already rented out for the next day not really thinking about the current customer at all. Other than this, truck was clean reliable and got everything moved for our 2 bedrooms family home & recommend using for anyone to make life easy.

Kara A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
4.0

I was very disappointed that I was forced to drive over 60 miles in order to pick up the trailer. Further i was not advised of the location change until the day before my move. Will think twice about using UHAUL in the future.

Michael S. 
Clasificación:
5.0

Nothing. The person was organized, helpful and very friendly. I had a great experience.

Stephen H. 
Clasificación:
5.0

Very willing to help with the rental experience

Valerie M. 
Clasificación:
3.0

The representative was polite and very nice to us.

JAMESEDWARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

Nothing Town Center UHAUL IS 5*****

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

very helpful people

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
2.0

The tires were 30+ psi under what they needed and the upper left lights were burned out.

Cody Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry N. 
Clasificación:
5.0

This is the best place BY FAR to rent a nice clean U-Haul at a great price! The business owner is very professional and the waiting area is spotless. I was in and out in quickly with no hassle. A+++

Jason L. 
Clasificación:
5.0

Even with the virus issue and the distance I had to travel to pick up the equipment. It still was a good rental

Danny B. 
Clasificación:
5.0

the after hours call center helped. all good.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas F. 
Clasificación:
5.0

Robin and Christine were excellent help in accommodating our situation. They went out of their way to get us out on a weekend!

Ernest S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark Y. 
Clasificación:
5.0

No improvement needed.

larry B. 
Clasificación:
5.0

Office staff was very friendly. Quick service. Very helpful.

Robert M. 
Clasificación:
5.0

REally Great Service!!

Camden M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denver C. 
Clasificación:
5.0

El cliente no dejó un comentario.

larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold C. 
Clasificación:
5.0

Easy 24hr check in process!

Mark Y. 
Clasificación:
5.0

Excellent staff!

Peter C. 
Clasificación:
5.0

Can't improve on the best!!

Jerry C. 
Clasificación:
3.0

This truck leaked tons of water inside where all my boxes were.

Katrina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie G. 
Clasificación:
5.0

Staff was very friendly and helpful

Henry C. 
Clasificación:
5.0

Nothing. Everything about this location, the equipment, and the overall service was excellent. From the first call to the 800 number to the drop off. I had called a couple other locations, one was helpful, one was terrible. The representative at once site told me that U Haul no longer rents the type Utility Trailer I rented. He told me I had no option but to rent a car hauler which would not work for my purposes. I said I'd try other locations and he told me I was wasting my time. The main U Haul call in center located one within 25 miles of the guy who swore U Haul doesn't rent the equipment. The trailer was absolutely perfect, pulled smooth, brakes were excellent. Really great experience.

micheal R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan G. 
Clasificación:
5.0

Very friendly staff!

James R. 
Clasificación:
5.0

Love the fact of a pull thru storage space.

Douglas R. | Reservación
Clasificación:
5.0

The only place to use for storage. I will drive out of my way to use this storage facility.

RAY F.  |  Overall Experience 
Clasificación:
5.0

I'll be back in the spring to store my boat.

Tim S.  |  Overall Experience 
Clasificación:
5.0

Great storage unit. Clean and highly accessible. Awesome pricing as well. I highly recommended this storage facility.

PARKER S.  |  Overall Experience 
Clasificación:
5.0

LOVED having our stuff stored here. The staff was always sweet and helpful. I could access it anytime I needed and the premises was always lit and clean!

ALEX JENNY H.  |  Overall Experience 
Clasificación:
4.0

Good people deal with stored my car there filet it was sucared there could get in and out any time I needed to

Billy K.  |  Overall Experience 
Clasificación:
5.0

I would highly recommend Town Center Storage! Christy is awesome! We would definitely use them again!

Lisa H.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

Timothy W.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly! Told me about lots of options and easy payment plans

KAY H.  |  First Impressions 
Clasificación:
5.0

The office person was very helpful. This is a clean and secured facility. I would recommend this place to anyone who needs to have a storage unit.

FORREST W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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