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Keith N
Customer Reviews for Town Center Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy & seamless to rent a van for a few hours & get so much transported from one place to another. Thank you!
Deanne BI had an issue trying to fill up the U-Haul before I dropped it off - I think there was a dent in the tank or something, but every gas station I took it to would trigger the automatic shutoff so I couldn't put gas in it. I had to return it short and take the penalty, which is really unfortunate.
Dixon LGreat service. Highly recommend.
Eleanor SEverything was fine.
selena jFriendly staff, online checkout and check-in very easy to use.
david hThe woman at the desk was sweet and understanding. She explain everything to us and answered all our questions with easy and caring. She truly was a beacon of light during this move.
Laura WI would not rent from anyone else .
Donna mThe staff was very helpful, respectful, professional and at the same time friendly. I could not ask for more.
MARTIN KHow can staff improve on excellence? Good people.
Dan CThey have their stuff together. Friendly, out-going, eager to please customer. Regular customer [DC].
Dan CIt was super easy. This is my favorite office to go to.
Kimberly MThere should be better signage visible from the street.
SCOTT SAwesome customer service. The lady came in for me even though she was closing for corona virus. Very nice and helpful.
Candice PThe team did a great job, I walked in when the office was full, and everyone greeted me. Each lady was helping multiple customers to ensure quality and Efficiency. Total time to check in and out was less then 5 minutes. Overall great experience!
Matthew AThe staff at this location are very helpful, professional and pleasant to work with. They made my check in and check out easy. Thanks!
Roc CThe office was messy. You might want to take a little time to make it more organized, or at least give the customer a sense of order and assurance that they will be taken care of well. The staff was very helpful and courteous.
Rosemary WThe ladies that work at this location are always great, helpful and personable. This is the location I always use when I need to rent a U-Haul.
Trista WThe gas is frustrating. I filled the tank to what it was when I got the truck but I was billed $7 to fill it more. All trucks should be sent and returned with a FULL tank and then we wouldn't have to guess. Additionally, the pictures I was sent were nothing like the actual damage to the truck. I don't want to be charged for damage I didn't do. Update the pictures.
Jeffrey Gcustomer service was at it's finest!
Nicholas PHad no problems and appreciated my experience!
Herbert TI really like this location because there are a few on site parking spots. It is easy to get to. I have used the UHaul location on Bridgeport and Pac Hwy S, and it is rather inconvenient. This location in University Place is much more accessible. I also like how I can do almost everything from check out to check in on my phone. Much more easy than it used to be! Well done.
Joseph BA tire blew and I nearly went off the road and nearly got hit. I am surprised and shocked at how the tire was not checked properly.
Rebecca GGirls at the counter were great and very informative. Excellent customer service. Thanks!
Clement VCrappy location
John FGreat Customer Service
Patrick CExceptional service!
Armando LIt’s 2019, why in the hell do you NOT have cruise control installed on every one of your vehicles if not only the one way trucks. The customer service was great but the fact that there was no cruise control made the 20 hour trip miserable. Step up your game Corporate and spend the extra $100 per truck to get the damn cruise control installed.
Justin AInappropriate comments and significant lack of customer service.
Hope VCustomer Service at this location is THE BEST!
David WThe online/reservation experience was HORRIBLE!! I went and choose my truck and location with time to pickup the rental. Thought that the rental was good all to get a call while I’m arty work that the place closes at 1. My reserved time was 4 U-Haul should have known this an Directed me to another location As it was I was lucky and able to get out for a few mins to pickup the keys to the truck. But then while checking in you guys at U-Haul tried to start my time early!! Saying that the truck I rented from 4-4 would be due back at 11:30 because that is when I did the check out. Which u had to do because I was not informed earlier by your company. The storage place I rented from was very nice and considerate. And understood my frustration apologizing for the inconvenience. I was able to call and have the time pitched back to the 4 p.m. return time. It just was not a call I feel needed to have been made. And truly did waste my time.
Russel UBetter communication between corporate and each site. We had agreed to return the truck to Federal way to save some money, even though it was quite a bit out of our way. When we got there, an hour after closing, we discovered that they do not allow after hours drop off. So we returned to the UP site in our neighborhood, but the app wouldn’t let us drop it off there either. So we had to wait until morning which caused us to miss work. Staff was helpful and gave good customer service, but someone should have known about the restriction in federal way before renting to us, and/or the phone app should have allowed us to make changes.
Harold SI had a great experience picking up the truck especially with the new system of being able to do the check in using my smart phone! Thank you!
Sardar NDo away with the phone checkout.
Mary KCustomer Service was top notch.
Danilo CAfter hours return by smart phone was convenient and easy
Lauren CI was unable to sign in on my new customer account on my cell phone so returning it at night was not smooth....employees were understanding and helpful the following morning .
Melinda WThe Uhaul after hours drop off requirement of using cell phones absolutely sucks. If it weren’t for the fact that I know and trust the family that runs the location I rented from I would use another vendor. The after hours drop off process is not as clean and sweet as your video. I hate it. I love the people at Town Center Storage so you get my business.
Philip TWhen we have to take pictures, be sure we can do so w/ample lighting & also show FULL gas tank. We filled up full tank but it stated I put in only 7/8 tank. not true!
kathy sWe did not have any problems with either location, however, we did have issues with customer service not updating our contract when we needed to change drop off location resulting in being threatened with a fine.
Michael CWalked up, gave her the key and left. Had an email within 15 minutes with final cost. Great experience.
Jesse GHelpful and nice staff
Annette CLocation was very clean and accessible. Staff was very helpful and friendly.
Tamara LThe vehicle was layered with dirt (as if hauling plants), the interior storage was not worthy of packing my belongings, we spent time cleaning and preparing the vehicle to load, the truck was dirty and covered with bugs, the fuel was less than 3/4 full, and it smelled of cigarettes. I will not go further into other details...Not a happy outbound renter! This is not what I expected or felt was an appropriate expectation for my rental experience. Yet, the vehicle performed very well and I appreciate the use for my move to AZ.
Randy DFind out the true identity of who you are renting to. I now am aware of someone passing my name and email address as their own. Please send me an email so i can track this idiot down. I need to communicate with U-Haul to find this nitwit
Tim PInitially I thought the experience was good, all standard stuff. However the truck was filthy (exterior); I had to call and tell the agent that the tank WASN'T FULL (only 5/8); when returning the truck they discovered I had the wrong truck. I've been charged too much and now need to return to figure out final costs...……..was charged to return gas tank to full, all in all a cluster.
Barbara MNo complaints, keep doing a great job.
Abbe BOriginally I made a reservation OVER A MONTH AGO at the location on 12th St. & L in Tacoma. The truck that I had reserved was not there and the employee was rude and not helpful. I even called the day before to verify and was told the truck is there. I had to track down another truck in University Place and ultimately was charged extra miles bc I had to go out of my way to get this truck. Why bother creating a reservation when the equipment is not there anyway? There were three other families at 12th and L in Tacoma who had their reservations cancelled or unfulfilled. Glitchy computer equipment, a rude salesmen and no trucks. I’ve been a paying customer with uhaul for years and I will never use this company again.
ALISON SRude staff, unprofessional and a baby in the office crying
Darren EThe staff was very friendly and knowledgeable very great professional experience
Leonard rProblem with check in. Tried to charge for fuel and surcharge for fuel even though I added more fuel than I used before I returned it. Representive at counter was able to fix, however if I returned truck after hours, it would have been an issue
jeffery iWhen I arrived at the rental place, I was expecting to have the equipment I had reserved 3-4 week prior, to be ready and available to me. I had reserved a dolly. When I got there I was told they were all gone and to drive to another location 3 miles away (mind you they charge by the mile). I was offered no apology, just an excuse of "UHAUL needs to do a better job at managing their rentals". I mentioned that I was moving alone and required the dolly to complete the move. I was told to go pick one up at the other location. I left with the 15' truck and went to the "other" location, only to wait in line and be told they do not have dollys. I had now wasted 6 miles (or $6.00-they charged .99 per mile) driving to the location they told me to go to. I ended up having to find help to move. Upon returning the truck I stopped and re-fueled to bring it back at the 3/8th of a tank I was given, I checked the gauge before leaving the station and got the needle to what appeared to be 3/8th tank. The next day I was charge an additional $13.50 because I apparently fueled to in between 1/4 and 3/8th....are you kidding me!!?? And of course I was charged for the miles I had to drive to go get a dolly which neither location had. I will NOT go back to this location and will NOT recommend. Very poor customer service and ethic.
Kajsa HThe parking capacity was low & confusing .
James BThe ladies are friendly and wonderful Most uhaul rentals that ive dealt with ppl acted like they didn't want to be there or they didn't put enough sugar in there coffee that morning. I will be utilizing them again soon
Adriana SVery friendly and helpful staff and owner.
Eleni PChecking the truck in online was not ideal.
Kim PLinking with the UHaul website didn't work when I picked up the vehicle nor when I returned it. I took photos as instructed but was unable to upload them. I was charged $6.75 for a gallon of fuel, though I returned the vehicle with 3/4 tank of gas as instructed. I emailed the location, attaching the photo of the odometer and fuel gauge and requested a credit for the fuel charge. I got no response.
Geraldine EThis location and the family that runs it are awesome. The only negative is UHaul policy, circumstances I had no control over made me 40 minutes late. I had to pay for an extra day. I was informed that anything over 30 minutes is an “extension”. While I understand UHaul is a business, a little more humanity would have been nice. But the family here is great and their storage facility is top notch clean and kept up. That all reflects back on UHaul for me.
Philip TGREAT CUSTOMER SERVICE! yOU ARE FORTUNATE TO HAVE SUCH GOOD EMPLOYEES. THANK YOU!! Bev Grant
Beverly GVery convenient and affordable price Excellent customer service. Thanks
Son QNothing. Perfect transaction.
BRAD MThe customer service was absolutely amazing! Thank you so much!
Jeff HGreat customer service!!
Jacob TAnnette was very helpful, and offered great advice as well as providing excellent service. She helped make the transaction easy, time-efficient, and friendly. I'd definitely plan on using this location again, and recommend it to others.
Roc CThe truck was not clean . wr had to clean it out before i could use it the blankets were used and tossed around the dolly was laying in the middle of the truck .i called to complain and she said i would get a discount for the hassle. So im hoping to i used your company last time to move. Thank you joanne boone
Joanne BCustomer parking area is 99% filled with U-Haul trucks. I had to park over by Safeway.
William H