Comentarios del cliente para Town & Country Two
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Town & Country Two
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William S. en
1 - Ensure the clerk confirms expected return time. This did NOT happen when we picked it up and therefore no return details were provided to us since we ended up returning it after hours. We estimated a 24 hour need, not a 20 hour need so the clerk should have confirmed this prior to giving us the keys. 2 - Clerk should show the clients that the mileage noted on the contract matches what is on the truck. We have concerns that the initial (pickup) mileage was incorrect because we drove ~30 miles only and the odometer showed 120! Therefore we ended up paying much more than we should have!!!!! This should have been a very easy rental and ended up being quite frustrating due to ineffective customer service at the rental site and the lack of communication of expectations.
Jason K. en
The charge was not there fault, but when I called the solution was “call U-Haul”. Could have just said the system shows you drove 1400 miles, but nope...nothing but, “call U-Haul”. When I said $231 has just been stolen from me...he hung up on me. Awesome.
Francesca T. en
We dropped after hours and didn’t talk to anyone. The lot was small to drop off.
Jim L. en
Everything came together and our move went well.
GLORIA H. en
Moving plans changed, had to cancel my U-Haul reservation and store my belongings in ME. I am not in need of the unit I reserved. I need of a small climate controlled unit near Mooresville, NC.
Michael B. en
Give the customer a little more information about the pricing policy and return policy. We did not realize the facility would be closed when we returned the truck and we weren't given any directions on what to do if the place was closed. The online directions were very vague.
Lonnie D. en
The lady and her daughter at facility were both very friendly and a joy to do business with! Thank you!
Daniel L. en
The lady at the desk was wonderful and nice. Very helpful and answered my questions. The truck however was not in good shape. There was a small crack in the windshield, the cable of the truck smelled and looked dirty. Renting from Penske and now U-Haul is like night and day.
Doug W. en
My experience was wonderful. Dee even opened a few minutes early for me so I didn't have to wait. She took the time to explain everything to me so returning the trailer I rented was quick and easy. She even called the next morning to ensure I was able to move my vehicle with no problems. Hope you have people like her at all your locations.
Brandon G. en
Storage yes, avoid uhual
Kartley B. en
Need signs on where to park the uhaul when you return it.
Lisa T. en
The office was closed and we were unable to use the facility after making a reservation.
KIMBERLY M. en
Presence of termites coming through cracks in the floor of our unit. Fortunately, we saw them and put heavy plastic down before storing our belongings. Reported issue to management.
MARGARET E. en
Office should be available for questions even if they can’t physically be there.
Frank G. en
The lady helped me out with the trailer she was very polite and very friendly.
Gil L. en
Excellent customer service
Lori W. en
Thank you so much Town and Country Storage for all of your assistance!
JEMCO I. en
This is a very friendly and well run facility.
JAMES B. en
Good staff and good facilities.
DILLON C. en
Amazing