Comentarios de los clientes para Town & Country Two

The trucks are parked on a reverse incline, so the fuel reads as full. I got about a mile down the road and it was down to 3/4 of a tank. I feel like that was a more accurate number, but I couldn't change it in my check in once it was submitted. I filled it all the way back up before returning it, but if it was full when I picked it up, then it gets 2.9 MPG so that doesn't seem right. Even at 8 MPG i should have only needed 5 gallons, not 12.8 to fill it. The inside of the truck, both cab and box, were very clean, but the outside definitely could have used a hosing down..I didn't have a previous reservation though, so If it had just been returned hours previous, then that makes sense, as the location was quite busy that day. Didn't hurt functionality at all.

NOTHING!

Friendly staff and clean/easy to access facilities

Same wonderful service. No issues or complaints

Associates at pickup were very rude and unhelpful. Truck had damages that were not marked or in the pictures. When I called them to tell them they argued that everything was marked and noted. After much convincing they finally came out to see the areas I was talking about and marked them. I should not have to beg someone to do their job when I'm paying for a service. I was the one who was at risk for paying for damages that I didn't create and they should have been happy to help me. The truck was very dirty inside and out. It took me an hour and a half to wash the windows and the inside of the truck so my wife would even get in it. I had to use an automotive bug remover to get everything off the windshield so I could even see. The inside had dried up liquid Stains all over the dash and cup holders. The seats were very dirty. I had to clean and armor-all the entire interior before using the truck. I would have thought with COVID standards being what they are the truck would have been cleaned out.

There were loose sunflower seeds in the drivers door that I left when I returned vehicle. Also, very disappointing to find that this particular uhaul did not come with a ramp and had to lift everything up into the uhaul. I returned a day earlier than scheduled. Feel like I should get a discount due to the items mentioned above.

Excellent Service. The Lady at this location was so nice, professional and with awesome customer service skills. 10 Star Service.

Nothig

Minor, just stating them to be thorough: 1. Small issue with cleanliness of truck (trash behind passenger seat 2. Truck and key were not in locations where on-line check-in picture indicated 3. Couldn't find the key at first and called a regional office ... still waiting for a return call 4. I had personal issues following the on-line check-in process. My bad!

Very easy to complete rental agreement. Lady was very efficient and acted like she valued my business.

There is another one the same distance. customer service was more friendly. I have gone there before and only signed up for this one by accident on line. I could hardly hear the sales person on the phone even with speaker on high. At the other place they were there to answer questions. . Here it was heres the keys by now.

Not enough parking for after hours drop off

Very friendly service

Poor customer service, cannot trust people at this location. Please make sure that you take pictures of the van before you leave the place while returning otherwise they will charge you for nothing. I'm not sure how there is a fuel charge after filling the gas on what I owe them. They will never respond to the calls and rude responses, please save your money by not renting at this location!

Strange. Couldn't get out of car. New dolly design is not as good as older one

Long trip, they made sure the tires, etc were in good shape! Thanks

The drop off location was good, although crowded. The check in process on your website needs work.

Truck was ready: delay with getting all Documents processed; difficult with not being able to go inside and talk with representative: we had a longer wait before departure than expected

The lady stayed a bit late to process the truck. She was nice, friendly with excellent customer service.

I had a good experience. He was very nice, friendly and kind. I didn't even have to get out of the car. It was great.

Thanks

This was a weird experience

Better parking

Young man was awesome. Works hard to keep things right

Poor service

The young manager was efficient and friendly and it was obvious he has a lot of repeat customers. His business is well run. I want to thank him for a great experience!!

Staff was literally ASLEEP behind the desk @11am????? I need a job there! Not helpful at all - I had to make calls to figure out a drop off and finally called corporate 800#. 24hr. drop off but not allowed to drop outside the gate? Staff then lied and said he called his DM (BS because I am sure it was the opposite) and said his DM would pick up the trailer so as not to leave it "outside" the gate - funny because I went out to eat lunch 2 days later and guess what - the trailer was still in the EXACT spot I dumped it - outside the gate. I used U-haul for the longest time on numerous occasions but will NEVER use again and will let others know of the horrible customer service.

I believe it was Dustin who strived to make me a satisfied customers. He really went the extra mile.

1 - Ensure the clerk confirms expected return time. This did NOT happen when we picked it up and therefore no return details were provided to us since we ended up returning it after hours. We estimated a 24 hour need, not a 20 hour need so the clerk should have confirmed this prior to giving us the keys. 2 - Clerk should show the clients that the mileage noted on the contract matches what is on the truck. We have concerns that the initial (pickup) mileage was incorrect because we drove ~30 miles only and the odometer showed 120! Therefore we ended up paying much more than we should have!!!!! This should have been a very easy rental and ended up being quite frustrating due to ineffective customer service at the rental site and the lack of communication of expectations.

The charge was not there fault, but when I called the solution was “call U-Haul”. Could have just said the system shows you drove 1400 miles, but nope...nothing but, “call U-Haul”. When I said $231 has just been stolen from me...he hung up on me. Awesome.

We dropped after hours and didn't talk to anyone. The lot was small to drop off.

Everything came together and our move went well.

Moving plans changed, had to cancel my U-Haul reservation and store my belongings in ME. I am not in need of the unit I reserved. I need of a small climate controlled unit near Mooresville, NC.

Give the customer a little more information about the pricing policy and return policy. We did not realize the facility would be closed when we returned the truck and we weren't given any directions on what to do if the place was closed. The online directions were very vague.

The lady and her daughter at facility were both very friendly and a joy to do business with! Thank you!

The lady at the desk was wonderful and nice. Very helpful and answered my questions. The truck however was not in good shape. There was a small crack in the windshield, the cable of the truck smelled and looked dirty. Renting from Penske and now U-Haul is like night and day.

My experience was wonderful. Dee even opened a few minutes early for me so I didn't have to wait. She took the time to explain everything to me so returning the trailer I rented was quick and easy. She even called the next morning to ensure I was able to move my vehicle with no problems. Hope you have people like her at all your locations.

Storage yes, avoid uhual

Need signs on where to park the uhaul when you return it.

The office was closed and we were unable to use the facility after making a reservation.

Presence of termites coming through cracks in the floor of our unit. Fortunately, we saw them and put heavy plastic down before storing our belongings. Reported issue to management.

Office should be available for questions even if they can’t physically be there.

The lady helped me out with the trailer she was very polite and very friendly.

Excellent customer service

Thank you so much Town and Country Storage for all of your assistance!

This is a very friendly and well run facility.

Good staff and good facilities.

I did the express check in and had everything paid for including denying the safetow option. However when my husband picked it up I was charged for the service. I tried to call the location but was just told I should've gone with my husband to pick it up and make sure it was right. That's a little hard when he's picking up in North Carolina and I'm in Indiana. The lady also said she specifically asked my husband about it. This is a lie because never talked to a lady. He walked in a a guy did it all. I also wanted the receipt in my name for work reimbursement but that didn't happen either. What's the point of express check in when it doesn't do

I used your truck for two days and was charged for four. My bill went from 93 dollars to 289..I had to go back to the store to get the money returned to my account that say will take 3to 4 days. They charge your account immediately but 3to4 days to return. That's not right. It's your mistake not mine

Amazing

Everything was great except the front window was filthy. Very hard to see at night. Appeared that the inside of the window was cleaned with dirty rag leaving lots of streaks.

actually have trailers in inventory. Honor reservations. Darla at home office was helpful and considerate. ian and Dave at 220 e.117 st. in NYC were excellent

Their hours of operation are too limited which caused me to be charged for an extra day. They close too early and open too late in the morning