Comentarios de los clientes para Town & Country Self Storage

When I walked in, i started getting questioned as to why i need the truck for 2 days, then told I needed a bigger truck for the size of house I was moving. I knew exactly what i needed and rented the size of truck i needed for the time i needed. This is not my first time moving or using a U-haul. It may be my last. I don't need someone who has no idea of what I am doing trying to tell me what i do and don't need. Learn to trust your customer, we are the one doing the move and paying.

Vehicle was dirty And needed vacuuming and wiped down inside. They lied about how much gas I returned it with and charged $20 plus for gas after we put in 5 gallons for a 28 mile trip Very dishonest business practices and I would never used this location for anything. They were condescending in tone when they returned my call about this issue and I told them they were dishonest. They said they do not try to be dishonest - so I assume it is only natural. Rent at your own risk. Insist on a full tank of gas when you rent - their ability to read a gauge is very questionable.

Make that self checkin a little more easier. Give us a code to use when doing self check in.

Manager rude

Thanks Tracey for everything ??

Nothing. My first time renting. Well...there is something you can do-you can keep that kind "young man" that ran the place today. What an efficient, great personality, and humorous gentleman. He adds a lot to the business. He even called me to verify that my mileage was correct-he thought there was an error. I'll rent from him ANY DAY!!

Nothing everything was Excellent!!!

The staff were great and friendly. Pick up was simple and easy. Great experience. Would definitely use again and recommend!

They are great??

Work out any alternate location pick ups more than one day out from pick up.

Great service

Customer service was wonderful!

Did after hour drop. Very nice man called to make sure every thing was good with Truck on our trip. Nicely lite area to drop off with cameras and plenty of room.

The cover and Dollie shouldn't be in that location of the truck, my furniture got up under the bag and when they move it out the green lock pulled off cause it was trying to come with the furniture. Other than that it was great

This is a family run operation that I have used before. everyone is knowledgeable and helpful. The father helped me this week-end and he was very good. I definitely will use this location again

Y'all did a good job at this location keep it up!! ????

I think yall over chargerd me i never paid 75.00 for a uhaul in my whole entire life Michelle patterson 211 madison drive Monroe la.71203 3189149293

I'm great, both locations were awesome

Very nice people to deal with in the office. No complaints at all.

Tracy saved the day and was able to find me a moving van fast! I 'reserved' a truck online a a different location then drove 6 hrs to move my 87 y/o grandmother. When i arrived at the other location, ( Bastrop, LA) not only were they closed, but had no trucks. Help your customers by doing away with online reservations! Please! Your online inventory is NOT ACCURATE.

I can't tell you what you can do to improve your services. The service I received was totally excellent. The were very knowledgeable and helpful. Thank You. I will definitely be using their service in the future.

Located in a curve of the road and a little hard to pull out on the road.

Staff were friendly and made the return quick and easy.

My experience was AMAZING!!!!! Customer service was great!!!

Wonderful staff, very friendly and Family oriented. Thank you Traci. You provided us with a great rental experience. We were very happy with the rates and vehicle.

Dionne was a pleasure to work with and much appreciative of her for getting me set up with a truck. I came in just about closing time and she was willing to set me up that evening which made a big difference in getting my work done this week. Thanks D

Awesome

Everything went smoothly. Thank you

I live in Bastrop. There should be one here.

Need to speak to a manager about my money taken off of my card.

He was excellent and explain clearly on how to use it properly

I love Mrs Tracy best uhaul I had in years

Nothing. This location is the best in town.

The man at this location was very kind and professional

I always use this location because of the SUPERIOR Customer Service I receive from all of the staff. They are extremely knowlegeable, courteous and professional. I always recommend this location to other.

The staff was friendly, helpful and the hours were convenient. I had a great experience up until moving out. While moving out, I discovered a water leak and the back half of the unit covered in mold.

Make sure you have competent people working. Female I spoke with at this location did not do her job. I ask to return U-Haul on Sunday at 8pm and she listed 8am. She fumbled around and kept acting like she had to look up price for storage rental and when I got to store it's posted on the wall. Incompetent. So yes my fault for not looking at contract! Truck was terrible, engine light stayed on. Tow button didn't work properly. I have rented 2 U-Haul in the past 5 years and their trucks were 100 times better than the one I had much better experience other places. Not to mention you get screwed on mileage by having to drive 25 miles to pick it up to take it where you moving. No local place in Bastrop ever has a truck available even when you schedule it 2 weeks out

drainage outside unit doors seemed a little lacking. We came to check on our stuff before big storm on case the water level raised

They say there's always room for improvement,but from my experience there's no need to..????

This is the 2nd time I have reserved a cargo van and was told on the day I was to pick it up that one was not available. What's the point in making a reservation if u-haul can't honor it?

Great renting experience.

I had plenty of room in the storage unit and will recommend them to others.

Always a pleasure doing business with this facility.

Nothing. My Customer Service Rep Was Very Courteous & Outstanding. I Will Recommend This Location to Anyone in Need of A U-Haul

These people will add mileage to your bill that you haven't use this place is a rip off and they are prejudice!! Will never deal with these people again

Nothing, excellent

I rented 3 units for over a year, and I am very satisfied with my experience here.

The lady that works there was very friendly and helpful. She took care of all our rental needs and answered all of my questions with a smile.

EVERYTHING WAS WONDERFUL

The owner was rude and took money off my card that she had no business taking.

Have extended moving hours

Great experience and very friendly people!

Nothing

Nothing. I had a good experience