I reserved a 20' rental van almost 2 months in advance, only to find out that not only did they not have the van ready, but the only van in a 50mi radius was only 15'. I was charged the SAME price for the smaller van. So instead of only making one moving trip to our new location 100mi away, I was forced to make two. For extra fun, I was also CHARGED for the extra milage on top of that. The location did not even have an appliance dolly in stock, which I also reserved months in advance. Need less to say I will be using another company in the future.Ryan N.
Customer Reviews for Town & Country Self Storage
(Distribuidor de U-Haul del vecindario)
Monroe, LA 71203
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 4 p. m.
- Sáb.: 10 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Niki D.
El cliente no dejó un comentario.chad D.
El cliente no dejó un comentario.Ryan C.
KiKi and Tom are very helpful and provide excellent customer service! Will be using their Uhaul's again! Thanks again! ConradJeremy M.
El cliente no dejó un comentario.Kerry L.
El cliente no dejó un comentario.Jacqueline G.
El cliente no dejó un comentario.Bernadette H.
El cliente no dejó un comentario.PHYLLIS W.
My card has been charged twice both with incorrect amounts. Also the battery died on the truck while I was using it. I was also told I would be getting a dolly and there was no dolly.Caroline S.
El cliente no dejó un comentario.Shaterrian H.
But they did not have the reservation. I was told that the web site does not work a lot of times. He told us the website showed a truck at location #2. Nope. Truck was not there and told website is bad. Location #3 said there was a truck at location #4. Well, they were closed, on a Wednesday at 10am. So, go back to location #1 and a customer just happened to be turning in a truck at that very moment.Kevin N.
El cliente no dejó un comentario.Gregory F.
They added the safe move 14.00 fee. I did not ask for that... Didn't know until my receipt was emailed to meGary S.
El cliente no dejó un comentario.william G.
Would not recommend North 29th loc!locationdorothy S.
El cliente no dejó un comentario.Whitney M.
El cliente no dejó un comentario.Tonya W.
El cliente no dejó un comentario.Erica R.
El cliente no dejó un comentario.COATTIA C.
El cliente no dejó un comentario.Donna J.
The front desk person should at least offer or check to see if a dolly or blankets, any accessories are needed for safe transfer of furniture. Nothing was in the back of the truck. Very disappointed with thisLeslie T.
El cliente no dejó un comentario.Sridhar J.
Make all chargers clear!We were told,If we bought truck back full of gas we wouldn't have to worry about millage charge!Anther employ was working when we turned truck in!He didn't know anything about what we were told&charged us per mile!😪Michelle C.
The woman was very nice and caring. I was very pleased with the whole experience. Gracias Stephen L.
Bad tires on the truck. had a blow out and damaged a smart TV, coffee table and a few other things broken. Was not told insurance was available . Could not get transporter because system was down nationwide . No compensation for the delay.& inconvenienceBessie L.
The trucks need cleaning and up keep. It was hard to start.Janice K.
El cliente no dejó un comentario.Lori W.
El cliente no dejó un comentario.Eosian R.
Make sure your info in confirm to avoid mishaps.Carlisha J.
Service was great, staff friendly and professional! Got what i needed in a timely mannerCURTIS W.
I really appreciate the lady at the front desk. She was really thorough and funny. It was altogether great service.TAMARA J.
Encourage all locations to offer the end to end service..regardless of the size of the facility.Kisha G.
El cliente no dejó un comentario.Debbie G.
The location is kinda in a curve and difficult to get out when the traffic is heavy.Gay B.
U-Haul employee Tom was extremely helpful & explained all pertinent rental & contract information & questions very well/clearly. By far the best U-Haul experience my family or I have ever had. Will definitely recommend the 3101 Old Sterlington Rd, Monroe, LA 71203 location to all local friends & family needing to rent moving equipment in the future.Tom M.
Not one thing very well managed. Thank you U-Haulanne H.
El cliente no dejó un comentario.Demario B.
Very helpful and willing to be covid safe. . Great experience. .melanie W.
El cliente no dejó un comentario.Latoya S.
I was not able to complete the return process due to it could not pick up my location when I returned the truck.Karen G.
El cliente no dejó un comentario.Sharaymonian L.
El cliente no dejó un comentario.Mayank S.
El cliente no dejó un comentario.Angela M.
El cliente no dejó un comentario.Cheryol B.
When I walked in, i started getting questioned as to why i need the truck for 2 days, then told I needed a bigger truck for the size of house I was moving. I knew exactly what i needed and rented the size of truck i needed for the time i needed. This is not my first time moving or using a U-haul. It may be my last. I don't need someone who has no idea of what I am doing trying to tell me what i do and don't need. Learn to trust your customer, we are the one doing the move and paying.Troy C.
El cliente no dejó un comentario.NIKKIE P.
Vehicle was dirty And needed vacuuming and wiped down inside. They lied about how much gas I returned it with and charged $20 plus for gas after we put in 5 gallons for a 28 mile trip Very dishonest business practices and I would never used this location for anything. They were condescending in tone when they returned my call about this issue and I told them they were dishonest. They said they do not try to be dishonest - so I assume it is only natural. Rent at your own risk. Insist on a full tank of gas when you rent - their ability to read a gauge is very questionable.Jennifer M.
El cliente no dejó un comentario.Blake M.
Make that self checkin a little more easier. Give us a code to use when doing self check in.Ursula C.
El cliente no dejó un comentario.Ricky M.
El cliente no dejó un comentario.Demarria G.
El cliente no dejó un comentario.Stephanie H.
El cliente no dejó un comentario.Keala H.
El cliente no dejó un comentario.David D.
Manager rudeAlice B.
El cliente no dejó un comentario.Leandrew N.
Thanks Tracey for everything ??VICTORIA W.
El cliente no dejó un comentario.Tiffany R.
El cliente no dejó un comentario.Rochelle B.
El cliente no dejó un comentario.LaShondra R.
El cliente no dejó un comentario.Kasey B.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.John R.
Nothing. My first time renting. Well...there is something you can do-you can keep that kind "young man" that ran the place today. What an efficient, great personality, and humorous gentleman. He adds a lot to the business. He even called me to verify that my mileage was correct-he thought there was an error. I'll rent from him ANY DAY!!Etheldra S.
El cliente no dejó un comentario.Gregory B.
Nothing everything was Excellent!!!Timothy P.
El cliente no dejó un comentario.Mark J.
The staff were great and friendly. Pick up was simple and easy. Great experience. Would definitely use again and recommend!Montia T.
They are great??Shantric P.
Work out any alternate location pick ups more than one day out from pick up.Raymond H.
El cliente no dejó un comentario.Jerrie W.
Great serviceSummer Y.
El cliente no dejó un comentario.Kenyada B.
Customer service was wonderful!Shirley N.
El cliente no dejó un comentario.Katherine B.
Did after hour drop. Very nice man called to make sure every thing was good with Truck on our trip. Nicely lite area to drop off with cameras and plenty of room.Jennifer H.
The cover and Dollie shouldn't be in that location of the truck, my furniture got up under the bag and when they move it out the green lock pulled off cause it was trying to come with the furniture. Other than that it was greatShonda D.
El cliente no dejó un comentario.Rodrick B.
El cliente no dejó un comentario.alfred H.
This is a family run operation that I have used before. everyone is knowledgeable and helpful. The father helped me this week-end and he was very good. I definitely will use this location againTOM J.
Y'all did a good job at this location keep it up!! ????Miranda H.
I think yall over chargerd me i never paid 75.00 for a uhaul in my whole entire life Michelle patterson 211 madison drive Monroe la.71203 3189149293Michelle P.
I'm great, both locations were awesomeVERNELL W.
El cliente no dejó un comentario.Chassidy K.
Very nice people to deal with in the office. No complaints at all.Tana T.
Tracy saved the day and was able to find me a moving van fast! I 'reserved' a truck online a a different location then drove 6 hrs to move my 87 y/o grandmother. When i arrived at the other location, ( Bastrop, LA) not only were they closed, but had no trucks. Help your customers by doing away with online reservations! Please! Your online inventory is NOT ACCURATE.Robert C.
I can't tell you what you can do to improve your services. The service I received was totally excellent. The were very knowledgeable and helpful. Thank You. I will definitely be using their service in the future.Lisa R.
El cliente no dejó un comentario.Zantoria J.
El cliente no dejó un comentario.Richard F.
Located in a curve of the road and a little hard to pull out on the road.willard B.
El cliente no dejó un comentario.Renee S.
El cliente no dejó un comentario.SHARLIETTA G.
Staff were friendly and made the return quick and easy.Max S.
My experience was AMAZING!!!!! Customer service was great!!!Kozette E.
Wonderful staff, very friendly and Family oriented. Thank you Traci. You provided us with a great rental experience. We were very happy with the rates and vehicle.Rev. Arthur V. B.
El cliente no dejó un comentario.William A.