Customer Reviews for Town & Country of Hunterville
(Distribuidor de U-Haul del vecindario)

2210 comentarios

509 Seagle St   Huntersville, NC 28078

(704) 875-8408

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5:30 p. m.
  • Dom.: 8 a. m. - 3:30 p. m.

Servicios en esta ubicación:

Contáctanos

(704) 875-8408

509 Seagle St
Huntersville, NC 28078

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5:30 p. m.
  • Dom.: 8 a. m. - 3:30 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

CESAR A. 
Clasificación:
5.0

Great customer service. So easy to work with your team.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy L. 
Clasificación:
5.0

Very efficient team. Team was very customer and service focused during checkout and checking. I would use this location again.

Gordon S. 
Clasificación:
5.0

Other than this location needing more detailed signage regarding where to park dropoffs, There were no issues.

SCOTT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

I have used UHAUL Town & Country of Huntersville multiple times and have always had good service. Highly recommend.

Steve A. 
Clasificación:
5.0

Nothing! Storing my license and credit card greatly simplified the renting process!

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLON A. 
Clasificación:
5.0

Nothing at all - they do a great job there. Super friendly and efficient.

WILLIAM C. 
Clasificación:
5.0

Sunday afternoon staff was friendly, professional and very helpful. He made the experience pleasant and smooth. At a time when you busy and tired from a move, it is helpful to have caring customer service. ¡Gracias!

NATALIE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean H. 
Clasificación:
5.0

MAKE SURE your DAMn MANAGER DOESNT GO AND LEAVE THE FACILITY OPEN and LEAVE THE ENTIRE KEYS LAYING IN PLAIN VIEW ON THE DESK..................................................... THE EMPLOYEES had to cleanup after the manager. in all honesty you should FIRE THE MANAGER

WILLIAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN EDWARD S. 
Clasificación:
3.0

The truck that was rented to me did not have functioning brake lights which created a potentially dangerous situation. I was not offered a partial refund even though I explained this to the representative. I had to pay a neighbor to move my furniture on his pickup truck because I was unable to drive the truck I rented.

Turkessa G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberlee F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle N. 
Clasificación:
4.0

Great location, lots of space to maneuver

PATRICK S. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARRY S. 
Clasificación:
5.0

The entire experience was great - thank you!

SUSAN C. 
Clasificación:
5.0

Nothing.

PETER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

N/a

Kim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley J. 
Clasificación:
5.0

The two girls that run this center are thoughtful kind respectful and very attentive to the customers. I also want to say two of the hardest working woman that I have seen in quite some time. Thanks ladies for always doing a fabulous job!!!! There are Uhaul centers closer to my location but I drive the couple extra miles for the service and attention provided by you both. THANK YOU SO MUCH! GRATEFUL

Sandra N. 
Clasificación:
3.0

El cliente no dejó un comentario.

holly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN O. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

very pleasant experience, no additional recommendation

Hong N. 
Clasificación:
5.0

Good customer service 👍

ANGELA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN S. 
Clasificación:
5.0

Great experience with the workers.

Ronald A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

the charlotte pickup location was a “10”!! Very helpful and informative on the rental. :)

Douglas P. 
Clasificación:
1.0

Issue with communication and not being able to use Truckshare. Had to call and spent 1 hr on hold!

Jodie G. 
Clasificación:
5.0

We had a great customer service experience. ¡Gracias!

Kim E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
4.0

Validate supplies before pick up. Ask if renter wants additional supplies

Nichole S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel F. 
Clasificación:
5.0

Excellent customer service!!!! Very friendly and accommodating!!' Highly recommend

MATTHEW S. 
Clasificación:
5.0

The process was seamless, very quick and easy.

Matrice T. 
Clasificación:
5.0

A nice facility. Well maintained.

John G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

Experienced tire blow out 3 hour into 6 hour trip. U-Haul roadside took 4 hours to respond. No consistent follow out on app and no one ever picked up the phone for roadside assistance . Roadside contractor was fantastic and once notified got me back on the road in 30 min.

Mark D. 
Clasificación:
3.0

I do not understand these additional charges. I returned the truck with half a tank which is how much I had when picking it up. Then there is a mystery 42 dollar charge, it is not for mileage because I am under the allotted mileage.

BRANDON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander E. 
Clasificación:
5.0

n/a

Danita A. 
Clasificación:
5.0

The staff was very helpful snd truck was super clean. .

EDWARDJOSEPH L. 
Clasificación:
5.0

Very friendly and competent personnel here.

Helene O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
5.0

The truck smelled of cigarettes. I

Margaret A. 
Clasificación:
3.0

Was charged for fuel when truck was returned with more fuel than was in the truck at pick up. This was shown on the photo required to be sent at check in but was still charged.

GREGORY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATISHA B. 
Clasificación:
5.0

Quick and easy with excellent customer service. No improvement needed.

DARLENE M. 
Clasificación:
3.0

Had to stop for gas immediately as tank was a hair above empty. 35 mph & above, the front end would jar your teeth loose. The gentleman who checked me in was great. The lady who I gave the key to upon return, did not want to be bothered.

Donn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

This location was great. An actual person there to help

Janice H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rene N. 
Clasificación:
5.0

great customer service fast and freindly. He also helped put the trailer back into place.

JEFFREY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANAEMESHAUN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLEG G. 
Clasificación:
5.0

Everything Excellent!!!

BARRY J. 
Clasificación:
3.0

Closed on Sunday

Shaharyar F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP C. 
Clasificación:
5.0

My pick up and drop off locations were great. However Sylvia from “Uhaul Traffic” in Charlotte called me after screwing up my reservation and was miserable and not helpful at all other than forwarding me to the Region Mgr.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SOURIYANH V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff S. 
Clasificación:
4.0

The reason I can't assess an excellent rating has nothing to do with the location but more a system issue. I booked online using my preferred credit card. When I picked up the equipment I was informed the card I used wasn't saved in the system. I had not brought that card with me and was left with leaving an other card info. I was informed I could change the card at the drop off location. The nice people there told me they had no way to make that change. Not happy the system I reserved with did or does not save the info I was forced to input. Not the biggest problem yet irritating, non the less. This comment is not to take away from the helpful people at either pick up or drop locations. Both Huntersville, NC and Annapolis, MD were great.

RICHARD K. 
Clasificación:
4.0

The vehicle was originally scheduled to be picked up at 9:00 am on Saturday at the Cornelius, NC location. On Friday, the day before my scheduled pick up I received a call informing that location did not have the vehicle I reserved but advised that Huntersville would have one at 11:30, which was 2 and 1/2 hours after my reservation. I was very upset as I had planned to begin my move early in the am. i contacted Huntersville and asked them to let me know if the vehicle got returned early so I could pick it up closer to my reservation time. I received a call at about 7:00 informing the vehicle was ready and available. After aggravation and stress over being notified they could not comply with my reservation, all worked out in the end.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG M. 
Clasificación:
5.0

Great customer service. I felt he valued by patronage. Use him to teach.

Karen C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Charles W C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan G. 
Clasificación:
5.0

OUTSTANDING LADYS

william D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISEJ M. 
Clasificación:
5.0

Tonya and Montana are fabulous. Seriously uhaul got lucky when they found these ladies. Incredibly nice, extremely helpful and very easy to work with. I did not want to do this move as I was just dreding it. Tonya and Montana made picking up my uhaul and even my Dolly situation a breeze. I can guarantee you if it were not for their expertise it would not have been. If it would not of been the experience and treatment from them I wouldn't be able to recommend Uhual. I absolutely can and do, and for them ill go back for any of my moving needs.

JILL M. 
Clasificación:
1.0

First we were told we couldn't come in because of COVID even though there were multiple employees inside not wearing masks lounging around eating bojangles. Then helped us inside anyways but when I told the woman at the desk my information and what trailer I needed to rent, she told me she didn't have any trailers available even though there were 5 sitting outside not being used so we were turned away and was told the trailers they did have wouldn't work for us. I went home and reserved a trailer online with the same information I told the woman and it said they had a trailer so went back in. They hooked up one of the trailers that was out in the yard when I was there earlier. I don't understand what happened and why I was turned away the first time when I went in person. It seemed like the employees there just didn't want to work and instead wanted to enjoy their bojangles without any customers bothering them.

BRANDON C. 
Clasificación:
5.0

Tanya and her staff are always so couteous and attentive !

NICOLAS D. 
Clasificación:
5.0

The women that were running the Huntersville location were awesome and they made my first U-Haul renting experience so easy!

BRITTANY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin K. 
Clasificación:
5.0

My trailer tire blew out on the highway and I had 4 children in my vehicle. I had to wait 3.5hrs in the middle of nowhere, for the repair. I got home at 230a which I missed the storage hours. I had to empty the trailer contents into my garage, putting my personal wooden trailer in my driveway, exposing it to downpour of rain that we're getting. I had an appointment 1.5hr away this morning, which I was extremely tired for because I only had 4hrs of sleep. Now in the coming days, I will have to find time to make multiple trips to my storage to drop my stuff off because my personal trailer is only 5x7...and I have a piece that won't even fit in my trailer so I have to leave it in my garage. I would like a full credit if I may ask. Gracias

SHAKARA P. 
Clasificación:
3.0

El cliente no dejó un comentario.

PAUL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAKOB E. 
Clasificación:
4.0

After-hours drop...had no interaction with the site personnel.

Jay B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery T. 
Clasificación:
3.0

I was not happy having to just drop the trailer and drive away. The office was locked up and none appeared to be inside. Eventually, someone did come out and was helpful. Location was convenient and easy to find.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFFREY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

Very freindly

ROBERT C. 
Clasificación:
5.0

Very nice people!

STEPHEN G.  |  Overall Experience 
Clasificación:
4.0

More customer parking is needed.

TODD C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa B. 
Clasificación:
5.0

Excellent location and very helpful with a quick checkout.

DANIEL N. 
Clasificación:
5.0

Love the staff. There always helpful

Michael E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy H.  |  Overall Experience 
Clasificación:
5.0

Very nice staff that are employed here. Thanks.

Joseph W.  |  Overall Experience 
Clasificación:
5.0

Thank you for making the entire process convenient and easy. From the monthly billing which is automatically deducted from our account to the easy access to our stored RV 24/7 was fantastic. The staff is incredibly helpful. Couldn't ask for a more seamless and efficient process.

Marlion H.  |  Overall Experience 
Clasificación:
5.0

Awesome service!

robin F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

teresa g.  |  Overall Experience 
Clasificación:
5.0

The entire staff was great. I've never had a better customer service experience. Tonya and Montana went above and beyond in their customer service. They were so kind and gracious in making sure my move was simple, easy and seamless. They stayed after hours to ensure we were completely satisfied with our truck and tow. Thank you, ladies!

JAMAAL R.  |  Overall Experience 
Clasificación:
5.0

This location is great, from the time we called to set up our account here to the day we left they are very good at what they do whether it's truck or van rental or trailers to making sure they police the area constantly they are the best group U-Haul has.

JOSE C.  |  Overall Experience 
Clasificación:
5.0

Great place. Clean, secure and friendly.

JASON W.  |  Overall Experience 
Clasificación:
5.0

The no is only because of covid. Someone should have been available at the office as usual even if not allowing in the building.

katherine r.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and ensured I was taken care of.

Matt K. | Reservación
Clasificación:
5.0

Fast and smooth process

Tracy p. | Reservación
No se han enviado comentarios para esta ubicación.

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