Comentarios de los clientes para Town & Country of Hunterville

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Town & Country of Hunterville

Clasificación general:

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JAMAAL R. | Overall Experience |
Clasificación:

The entire staff was great. I've never had a better customer service experience. Tonya and Montana went above and beyond in their customer service. They were so kind and gracious in making sure my move was simple, easy and seamless. They stayed after hours to ensure we were completely satisfied with our truck and tow. Thank you, ladies!

JOSE C. | Overall Experience |
Clasificación:

This location is great, from the time we called to set up our account here to the day we left they are very good at what they do whether it's truck or van rental or trailers to making sure they police the area constantly they are the best group U-Haul has.

CURTIS B.
Clasificación:

Very efficient staff at this location. Very well organized location. Easy in and out.

Claude H.
Clasificación:

El cliente no dejó un comentario.

Paula M.
Clasificación:

El cliente no dejó un comentario.

JASON W. | Overall Experience |
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Great place. Clean, secure and friendly.

Michael B.
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El cliente no dejó un comentario.

katherine r. | Overall Experience |
Clasificación:

The no is only because of covid. Someone should have been available at the office as usual even if not allowing in the building.

MICHAEL K.
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El cliente no dejó un comentario.

JEFFREY C.
Clasificación:

El cliente no dejó un comentario.

Matthew S.
Clasificación:

El cliente no dejó un comentario.

HUGH P.
Clasificación:

I didn't see any need for changes.

Tammy V.
Clasificación:

Frank & Tonya were GREAT!!! They have a great variety of rentals and they were so nice!! We will definitely be using them again as we have a few more things that we need to get moved.

RALPH R.
Clasificación:

El cliente no dejó un comentario.

Mark S.
Clasificación:

El cliente no dejó un comentario.

DWANE W.
Clasificación:

El cliente no dejó un comentario.

LOUIE H.
Clasificación:

El cliente no dejó un comentario.

Michael A.
Clasificación:

My Uhaul experience was TERRIBLE. I also used uhaul to book loaders. I was notified the day before pick up that the trailer was at another location. I went to that location and no one was there so I called uhaul and was told I have to pick up from another location 30 min away from my house. Remember I have loaders on the way to my house. I picked up the trailer and was treated great at town and country. The problem is Uhaul. After all that I went through to just get the trailer set me back an hour and a half. Which made me late for an appointment so I had to cancel. I would like some sort of refund to be issued for wasted gas , time and loss of an appointment that was made. I will be calling and filling a complaint with management.

SCOTTY V.
Clasificación:

No instructions were given on how to drop off the vehicle. The staff was very short when asked a question.

Philip W.
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El cliente no dejó un comentario.

PATRICIA C.
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El cliente no dejó un comentario.

Teresa M.
Clasificación:

The truck I was given was old and a very rough ride. The headlights were very dim. I had to keep lights on bright to be able to see. Also contactless service. I had to wait. Then I had to give my information again even though I preregistered online.

Patrice W.
Clasificación:

Nothing. Everything was great and the employees were awesome and helpful. Will use this location in the future if I ever need to move again. Thank you!

Emily H.
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El cliente no dejó un comentario.

Gilbert C.
Clasificación:

Nothing at this time 😊

Mark N.
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El cliente no dejó un comentario.

Jennifer T.
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El cliente no dejó un comentario.

elizabeth L.
Clasificación:

Nothing.Everyone was great and very helpful

HARALD B.
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El cliente no dejó un comentario.

James L.
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El cliente no dejó un comentario.

ASTER G.
Clasificación:

Very professional and very friendly

CLARA P.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

No clear instructions for drop off after hours. Still not sure if I did drop off correctly. I called and left a message and no one called back.

Robert K.
Clasificación:

El cliente no dejó un comentario.

William N.
Clasificación:

El cliente no dejó un comentario.

Elizabeth H.
Clasificación:

El cliente no dejó un comentario.

Chuck P.
Clasificación:

El cliente no dejó un comentario.

Dale B.
Clasificación:

El cliente no dejó un comentario.

KRISTINE A.
Clasificación:

El cliente no dejó un comentario.

Stephanie C.
Clasificación:

El cliente no dejó un comentario.

THOMAS G.
Clasificación:

El cliente no dejó un comentario.

Anna M.
Clasificación:

It's harder to rate the office because it was closed due to COVID, but an employee saw my trying to check-in my vehicle myself via the app and helped me check it in right away. Very nice and helpful gentlemen.

Dillon L.
Clasificación:

Head light was out upon pick up so driving at night was a bit sketchy.

Christopher S.
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El cliente no dejó un comentario.

Robert R.
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Everything went smooth...not sure what else could hvae been done! Thanks

Craig C.
Clasificación:

There was no assistance to help me with unhooking the trailer and manually pushing it into the spot I was told to put it in.

Shernika S.
Clasificación:

El cliente no dejó un comentario.

Kelly S.
Clasificación:

I've always had a good experience here when renting trailers!

Anna-Kay G.
Clasificación:

Customer service received was extremely rude. I explained to Evan Day that I rented 3 dolly's and he insisted that I only reserved 1. After explaining that I rented 3 he stated that the system may have changed it on the day of my rental. With the missing dollys my move became longer and therefore we went a little over the allotted time. Instead of being understanding of this situation, Evan decided to call me with an attitude when the uhaul was not returned at the expected time. Because of this situation I am reluctant to use this company again or refer anyone to this location as well. I am open to having a conversation with someone from this company to see how we can best rectify this situation. Thank you.

Avila C.
Clasificación:

El cliente no dejó un comentario.

MARK W.
Clasificación:

El cliente no dejó un comentario.

CARMEN M.
Clasificación:

Allowed inside to handle all of the rental paperwork. There are no chairs outside to sit in while trying to take pictures of ID and text back.

THERESA M.
Clasificación:

El cliente no dejó un comentario.

Tom G.
Clasificación:

one attendant and he was on his personal phone and did not answer the business phone. I tapped on the window and he gave me some lip but eventually came out to check me in

Alfred T.
Clasificación:

El cliente no dejó un comentario.

Stephen H.
Clasificación:

El cliente no dejó un comentario.

MEREDITH A.
Clasificación:

El cliente no dejó un comentario.

ROY B.
Clasificación:

El cliente no dejó un comentario.

Fred C.
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El cliente no dejó un comentario.

Martin E.
Clasificación:

The staff went above and beyond to help me with my moving needs. Excellent job!

Paul R.
Clasificación:

The brake lights on the tow dolly did not work for the three we tried, thankfully we made it 600 miles safely with the left light not working properly.

ALAN H.
Clasificación:

El cliente no dejó un comentario.

james M.
Clasificación:

The young man that I had to deal with at this location was sarcastic and snide. I wanted so badly to go somewhere else! The 5 X 8 trailer I rented only had tie down hooks on the floor which makes it impossible to properly secure a load. The trailer door needed lubricating so badly that it was extremely difficult to open.

Barry B.
Clasificación:

El cliente no dejó un comentario.

Howard L.
Clasificación:

They rented me a tow dolly that was rigged together and then charge me for a tail light that fell out.

Glenn K.
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They did not come out to assist us

Karen C.
Clasificación:

El cliente no dejó un comentario.

Tim B.
Clasificación:

Not friendly, I used the app and getting the key was not clear. I had to call the office and they said o' will bring out after standing by truck 5 minutes.

RYAN B.
Clasificación:

First class location

Brandon W.
Clasificación:

El cliente no dejó un comentario.

Jane O.
Clasificación:

Can of van was dirty. Dog hair on seat crumbs and wrappers on floor. Door got stuck and had to wait 6 hours for roadside Assistance because they gave the driver the wrong phone number and address. Definitely not Town and Country's fault. U-Haul fault. Town and Country we great to work with.

harold M.
Clasificación:

Your phone app was not functioning. With the Covid measures in place, this was a really poor time for app failure!

JOHNE B.
Clasificación:

El cliente no dejó un comentario.

Gary G.
Clasificación:

El cliente no dejó un comentario.

Patrick H.
Clasificación:

We were in a rush and the staff was very helpful (and friendly).

Jeffrey T.
Clasificación:

First class Uhaul business, highly recommended

henry S.
Clasificación:

El cliente no dejó un comentario.

MELVIN C.
Clasificación:

El cliente no dejó un comentario.

Carl S.
Clasificación:

El cliente no dejó un comentario.

Thomas S.
Clasificación:

Waited out side for 30 minutes waiting on my truck. When I asked what was going on. They made me go look for the truck in a large parking lot full of trucks. It was the worst experience at a uhaul rental location ever.

Joe W.
Clasificación:

Excellent! Thank you!

GARRETT B.
Clasificación:

There was no moving blankets in the truck.

Tyler C.
Clasificación:

It was great service love how the practice of social distancing was enforced and everything seemed to be in place to protect there customers and the staff.

LaShaun H.
Clasificación:

El cliente no dejó un comentario.

Richard K.
Clasificación:

El cliente no dejó un comentario.

Elisabeth L.
Clasificación:

El cliente no dejó un comentario.

Mark F.
Clasificación:

Extremely polite and helpful team at this location. My only concern was that the interior of the cabin was not very clean. Dust on the dash board and the windows had lots of smudges and things sprayed on them. They were dirty enough that there was significant glare from the sun through this. I assumed the trucks got cleaned between each use but maybe this is just not a Uhaul policy. If not, it should be.

Gerard H.
Clasificación:

i was overcharged. i returned the truck 2 days early but was charged the full 5 days. i filed a complaint yesterday so we shall see

Amy P.
Clasificación:

The guy who was working was super nice and helpful. Thank you!!

CINDY S.
Clasificación:

El cliente no dejó un comentario.

Richard D.
Clasificación:

El cliente no dejó un comentario.

Lawrence M.
Clasificación:

Ended up dropping off during non business hours.

JOHN H.
Clasificación:

Great service, trailer was very nice. Loved double doors on the 6x12 enclosed trailer that we received instead of the garage door type.

James J.
Clasificación:

It is way out of the way for me

Ernest P.
Clasificación:

El cliente no dejó un comentario.

Kenny D.
Clasificación:

El cliente no dejó un comentario.

Kenny D.
Clasificación:

El cliente no dejó un comentario.

NICOLAS D.
Clasificación:

El cliente no dejó un comentario.

Anthony W.
Clasificación:

Polite friendly and helpful staff

THOMAS M.
Clasificación:

El cliente no dejó un comentario.

mitch M.
Clasificación:

El cliente no dejó un comentario.

Aaron H.
Clasificación:

El cliente no dejó un comentario.

Charles C.
Clasificación:

No comments. Covid restrictions were inconvenient. But understandable

George L.
Clasificación:

El cliente no dejó un comentario.

Matt K. | Reservation |
Clasificación:

The staff was very helpful and ensured I was taken care of.

Tracy p. | Reservation |
Clasificación:

Fast and smooth process

Douglas s. | Reservation |
Clasificación:

Check in was quick and easy. Storage yard was layed out well and the storage space was easy to back into. A pleasant overall experience.

ROY M. | Overall Experience |
Clasificación:

All good

LARRY S. | Overall Experience |
Clasificación:

Very happy with this facility.

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