Customer Reviews for Town & Country of Hunterville
(Distribuidor de U-Haul del vecindario)

2,404 comentarios

509 Seagle St   Huntersville, NC 28078

(704) 875-8408

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5:30 p. m.
  • Dom.: 8 a. m. - 3:30 p. m.
Horario especial
  • 11/25/2021 - 11/26/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(704) 875-8408

509 Seagle St
Huntersville, NC 28078

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5:30 p. m.
  • Dom.: 8 a. m. - 3:30 p. m.
Horario especial
  • 11/25/2021 - 11/26/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Joshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINIC C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris E. 
Clasificación:
2.0

The truck we rented was dirty inside and out.at pick-up. The truck only had 3702 miles on it, but you could not tell with how dirty it was. I noted when I picked up the truck that it was dirty. When I checked the truck back in at 1:30pm I again stated the truck was dirty and needed washed before the next rental. I was then charged a $25 cleaning fee on the automated return equipment app. I contacted the Town and Country U-Haul employee (where I rented the truck) to have cleaning charge reversed and was told to wait 30 minutes while they finished their lunch.

WALTER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
2.0

To expensive not worth it!

Luis R. 
Clasificación:
5.0

They were very willing to work with me with the situation I was in. Great team and would recommend them to anyone. Gracias

KEVIN H. 
Clasificación:
5.0

Tonya was fantastic. I give her a top rating of five stars. She was very helpful, cheerful, kind and professional. We needed some quick help to get our rental an she provided it with a smile.

doug G. 
Clasificación:
4.0

Everything was great, easy access and location. I would like to make 2 points though, the tongue weight of this trailer is to heavy for 1 person and there should be a crank to connect it. Also, I received in excess of 8-9 emails to make this reservation and sale...overkill.

STEVEN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

I was in/out without any problems.

LARRY I. 
Clasificación:
5.0

Amazing service. Wonderful and accommodating staff, who remembered to ask about a ramp, when I had not thought of it - and it was definitely needed. Kind, professional and knowledgeable staff who went out of their way to make picking up and returning easier for me since I have a broken toe and need to walk as little as possible. Thank you very much!

PAULA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
4.0

El cliente no dejó un comentario.

james O. 
Clasificación:
4.0

I selected an appliance dolly and added it to my reservation and it was not available when I arrived to pick up the truck and I was told it was not on my reservation. Also when going 65mph the whole truck started to shake

ALICIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

Fantastic service. Very helpful advice and directions.

EDWARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARISA H. 
Clasificación:
2.0

I guess she was just too busy deal with my return

Lyle R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARREN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael W. 
Clasificación:
5.0

Night drop off was easy.

Kenneth P. 
Clasificación:
5.0

will go here next time

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler C. 
Clasificación:
5.0

Very pleasant staff and customer focused.

Jay S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TEARNAN C.  |  Overall Experience 
Clasificación:
2.0

The best way to improve is to set up a better system where they let one person inside the building, with a mask on or they don't come in at all, so that everything can be handled in person instead of calling a phone number outside of the building. The other thing you can improve on is to look at quotes and realize that when a customer needs a utility dolley, it should be inside the truck already and not asking the customer to check other trucks to find one because that's not the customer's job to look for one in other vehicles, the employees should be checking that or having a utility dolley somewhere in their building.

Christopher L. 
Clasificación:
5.0

I would definitely recommend this facility for anybody needing storage! It was very convenient for us clean easy access to our belongings.

James M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY M. 
Clasificación:
3.0

I did not like the contactless no human, call a number and wait interaction. They were nice but I do not like this type of customer interaction. Way too long of a wait while the phone is ringing and you can see the person sitting there not answering.

Donald G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GENEVIEVE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Alissa I. 
Clasificación:
5.0

El cliente no dejó un comentario.

John Z. 
Clasificación:
5.0

Great customer service. Very accommodating.

MICHAEL R. 
Clasificación:
1.0

El cliente no dejó un comentario.

KARL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY F. 
Clasificación:
3.0

No people in attendance

JEANNE H. 
Clasificación:
4.0

The lady call center rep I spoke with was very unprofessional and not courteous she told me I must buy a tow hitch for trailer they didn't have any. That was a false statement store did have a tow hitch and I already bought the hitch to connect on my vehicle. The man at the store was polite and professional.

will B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRYL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald F. 
Clasificación:
5.0

Nothing to improve, customer service was awesome. Thank you so much and if I ever need a Uhaul truck again, here is where I'd go. I will recommend you to anyone who needs a truck. Again thank you.

CODY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD R. 
Clasificación:
5.0

Very helpful in helping.

GERALD N. 
Clasificación:
5.0

The customer service individuals there made it a great experience! They were exceptional! Only better would have been deliver the Uhaul to me. Thank you for your services!

LISA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernon B. 
Clasificación:
1.0

This was the most unorganized, unhelpful, unfriendly, incompetent experience with any business that I have ever encountered.

Tanya H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna C. 
Clasificación:
5.0

Did the self check in and almost put the keys in the box before having all the information needed. May want to put a sign over the box as a reminder. But everything went well.

Phil K. 
Clasificación:
5.0

This is my second time n a few weeks returning a trailer to this location. The people at this location have been unbelievably helpful, kind, patient and supportive. The ONLY reason I would EVER choose U-Haul again, is to work with these people.

Daniel F. 
Clasificación:
5.0

Contactless drop off.

Orlando R. 
Clasificación:
5.0

Huge selection and easy mobile drop-off

David M. 
Clasificación:
4.0

The app would not work for drop off. It would not allow a photo to be uploaded. I could not complete the process; however, I used the key drop off and the truck was returned the next morning by the staff without issue.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paramy M. 
Clasificación:
5.0

Trailer was not swept out, and had bits and pieces of broken concrete all over. Other than that, everything was excellent!! Staff was above and beyond helpful, super friendly and professional.

HILDEGARDE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

Post the drop off zone area

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristian C. 
Clasificación:
3.0

With a NO ENTRY into the facility, it was difficult to get a staff person out to take possession of the truck. I called multiple times with no answer and finally someone came outside by chance and I turned the key and vehicle over to him.

Neil O. 
Clasificación:
5.0

The customer service representatives gave me 100% service. Extremely courteous, knowledgeable and listened to my request and advised accordingly. Wonderful experience. Thank you for proper training and selecting the best for this Huntersville location

JUANITA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL O. 
Clasificación:
4.0

The check in process was a hassle and too time consuming. Taking pictures of everything and having to submit those when they are going to go behind me and check anyway was a waste of my time.

Denise G. 
Clasificación:
3.0

If the advertisement on the boxes I purchased says "100% Buy back guarantee for extra unused boxes", then I should be told I have to have the receipt in order sir back the boxes. False advertising of a service.

LARIN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

MADHAVA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
4.0

Upon arrival, a larger truck was assigned due to limited availability on size requested (this was not an issue as price was for the size reserved). However, the incorrect auto transport was attached and had to be changed out, delaying the pick up process about 15 minutes. Equipment worked well, no issues.

James J. 
Clasificación:
5.0

Montana is an absolute asset. I live in Concord and will only rent my equipment from Uhaul Huntersville because of Amanda and Montana. Two of the hardest working woman I have ever witnessed. They both are respectfully, kind and extremely helpful. Big shout out to the ladies at Huntersville Uhaul

sandra N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNELL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY K. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristian C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W. 
Clasificación:
4.0

I was not able to use the pre-registration to send picture of my driver's license - did not open on my android phone. I want to THANK the nice man who helped with taking driver's license photo & hooking up trailer then unhooking it upon my return!

Pamela M. 
Clasificación:
5.0

Corporate app decided I should return the trailer to an enormously busy area 15 miles away when this location was less than 5 miles away. The personnell at this location were extremely helpful in getting me checked in, securing my final paperwork and closing out the rental. I was still on hold with corporate Uhaul tring to get a live body when they had everything figured out. LET THE RENTER CHANGE THE LOCATION OF THE RETURN. It's ridiculous that the initial return location was perfect, in a email, and then when I went to return the trailer on my rental do, it had changed to a different address, town, location and would NOT allow me to change this. Stupid. I see it is a revenue generator for you, but grow up.

Daniel F. 
Clasificación:
3.0

El cliente no dejó un comentario.

MORGAN R. 
Clasificación:
4.0

The truck smelled like someone was smoking it before. And there was still some ash left behind. It made it to where I was forced to drive with the windows down the entire time. Other then that everything was perfect with great service!

Matthew G. 
Clasificación:
5.0

Location great. Billing poor. I still haven't heard back yet about my billing issue.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS T. 
Clasificación:
1.0

Person working there was incredibly rude! Worst uhaul I have ever been too.

MICHAEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN H. 
Clasificación:
5.0

Keep up the great job!

LISA Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheldon T. 
Clasificación:
1.0

El cliente no dejó un comentario.

HariPavan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN R. 
Clasificación:
5.0

Gr8 customer experience I only rent from this location

WILLIAM P. 
Clasificación:
5.0

N/C

TIMOTHY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rolando D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julius I. 
Clasificación:
1.0

The girl Montana at this location should be fired!!!! She was an absolute nightmare. We needed another truck and went with Penske so we didn't have to deal with this location. Absolutely a horrible experience with her and she didn't care because she said she didn't work for uhual.

Kurt M. 
Clasificación:
4.0

Drop off was after business hours.

NATHANIEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quaniquequa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert F. 
Clasificación:
5.0

I had an outside parking spot for years. Never had a single issue.

JOHN C.  |  Overall Experience 
Clasificación:
5.0

A nice facility. Well maintained.

John G.  |  Overall Experience 
Clasificación:
5.0

Very nice people!

STEPHEN G.  |  Overall Experience 
Clasificación:
5.0

Love the staff. There always helpful

Michael E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy H.  |  Overall Experience 
Clasificación:
5.0

Very nice staff that are employed here. Thanks.

Joseph W.  |  Overall Experience 
Clasificación:
5.0

Thank you for making the entire process convenient and easy. From the monthly billing which is automatically deducted from our account to the easy access to our stored RV 24/7 was fantastic. The staff is incredibly helpful. Couldn't ask for a more seamless and efficient process.

Marlion H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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