Customer Reviews for Tower Self Storage
(Distribuidor de U-Haul del vecindario)

1,480 comentarios

3725 Leonardtown Rd   Waldorf, MD 20601

(301) 861-0039

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 12:30 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 861-0039

3725 Leonardtown Rd
Waldorf, MD 20601

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 12:30 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aveilhe T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Bryan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renardo G. 
Clasificación:
2.0

I have ordered from this location a couple of times in the past with no issues this time there was a gentleman there are older gentlemen that you could tell was overworked didn't have enough help there and probably dealt with quite a few nasty customers and lumped me right in with them. Upon my arrival the trucks are parked so close together My chubby self could not even get in so upon returning the vehicle I wasn't even going to try to Park it in there because I would not be able to get out . I parked it off to the side in front of the gate that goes into the storage units and the man proceeded to open the door yelling at me saying I can't park it there and when I was trying to explain to him why it was there he did not want to hear it . the parking lot to the left of it was completely full and had nowhere to park it there as well but a nice customer moved his vehicle so I could get it in there . As I proceeded to try to tell him why I had parked it there in the first place he still kept over talking me and then took a very important phone call which I understood. He then proceeded to point over to the parking lot to show me a parking space that was available with plenty of room and I proceeded to tell him I was not comfortable backing it in there and in the past the employees here had no problem doing it for me . I did not want to park the truck in that tight of space. Overall I realize people have bad days and once I got him to listen he calm down a bit towards the end. I was also not offered unlimited mileage as a friend told me that was a possibility which I would've definitely gone that route and then the past employees have never had a problem pulling the truck out for me and parking it. I could definitely see that he was short-staffed and needed more help!!! finding that in most places today is hard but when you're giving bad customer service as a result you're going to run customers off. I will continue to use your service when needed and hopefully next time will be better . I also returned the truck 23 hours earlier than I was supposed to and was still charged a full day and filled up the gas tank which was only at 3/4 when I got the truck.

Peggy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRINCE B. 
Clasificación:
5.0

great experience!!!

Christian H. 
Clasificación:
5.0

The truck was old, also my mileage was wrong. You need to check people out when the truck is returned during business hours not after they leave.

charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley S. 
Clasificación:
1.0

I reserved a 24' truck a month in advance. I drove down from Ma on Thursday night because i was suppose to pick it up on friday at 9 am. I got a call at 8am Friday morning saying i can't pick it up until 2. Went at 2 and was told the person that had it extended their time. I had 1 day to move my son-in-law out of his SOLD house and back to Ma. Would never again deal with this company!!

Carl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell H. 
Clasificación:
4.0

Charged me $40 for gas and we drove less than 15 miles! No way we burned through 6 gals of gas.

Rashad D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

janice S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chiquana J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shante H. 
Clasificación:
5.0

I am always satisfied with this location. Very good customer service and always on time. I will tell all my friends about this location.

Linda K. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles M. 
Clasificación:
5.0

The person named Gary was an excellent customer service individual. I was having a bad day in bringing back the u-haul but he made it much better with his humor and personally fix me a cup of hot Cocoa it was well appreciated!

Sharon W. 
Clasificación:
1.0

The truck was dirty inside the cab and in the back

DAMIONE W. 
Clasificación:
5.0

The only issue I found that the passenger side rear view mirror was broken when I picked it up and drove down the street. Other than that it was a very good riding vehicle.

Lawrence W. 
Clasificación:
1.0

First, you can fire Gary and Robert. Second, the trucks need to be serviced, sanitized, and then deeply cleaned.

GLORIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew F. 
Clasificación:
5.0

Truck just road real ruff.

MICHAEL J. 
Clasificación:
2.0

The trucks need a better starter on the ignition because I had a very difficult time trying to to turn the key without jumping through hoops. I will not rent from U-haul again because of this reason

Harrice T. 
Clasificación:
3.0

Vehicle was grossly unserviced. Interior was very dirty and the cargo area was dirty. The lift truck was not secure because the holder was broken. The driver side rear view mirror would fall downward so you can only see the ground.

willie M. 
Clasificación:
5.0

I so appreciated the services that Tower Storage provided. They were professional and courteous.

Nadine M. 
Clasificación:
3.0

This was obviously much older truck. The truck did not have the pull-out ramp or insert they used to come with. It was a straight lift job to get heavy items out of the truck. The receptionist told me that the ramps were equipped on the trucks that are 15ft and above. That's too bad. I would need this size box truck again, but I would have to rent elsewhere...that has ramps.

Cynthia H. 
Clasificación:
4.0

Truck 1706 was given to me, the ABS problem light came on and off the entire time.

TAWADA H. 
Clasificación:
5.0

Excellent service

Connie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Olivia R. 
Clasificación:
5.0

everything went well

jimmie T. 
Clasificación:
5.0

thing was great

jimmie T. 
Clasificación:
3.0

Helpful

Wilson C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEONTAY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

COURTNEY M. 
Clasificación:
5.0

Great customer service!

Gregory J. 
Clasificación:
5.0

I can't think of anything at this time.

Gary J. 
Clasificación:
5.0

Clean the truck next time

Henrietta K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaqueline D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathryn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYLA I. 
Clasificación:
5.0

The representative was pleasant and helpful. The van cab was dirty; there was no window washer fluid; and the Psi was low in two tires. The back of the van was very clean.

Patrice J. 
Clasificación:
4.0

The truck could be warmed up and ready to go for the customer. Also, let the customer know the status of the items staying on the dashboard. Accurately state the gas in the truck on the paperwork. Staff should return the truck to the spot they want not the customer due to the spots are extremely tight.

Leon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Drew F. 
Clasificación:
5.0

The entire process was great. The guy at the pickup location was extra special!!

DAWN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leon W. 
Clasificación:
2.0

The app is a nightmare. Having to use 3 different cell phones to sign into the app, to get the app to function correctly was so frustrating. Moving is already a task no one looks forward to but trying to navigate a malfunctioning app in the rain to pick up a reserved truck made it that much worse.

Shakita L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

I was very pleased overall and have no improvement at this time.

Malcolm W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
1.0

Truck needs to be serviced very bad

Toronda M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alonzo S. 
Clasificación:
1.0

Blankets and dolly that I paid for was not in the uhual. The uhual was dirty, left unlocked and back was open. You all made the check in process very difficult I already submitted all the information and you made me redo the process

Paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

erin G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cedric H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUSTO M. 
Clasificación:
5.0

Just keep doing what U Haul and the staff who helped us with the 15' and the 26' Box truck rental. Alex was just Awesome and so was Ms Holly. They are two "Angels " and would rent from them again and again. Thanks, US  Army Disabled Veteran and my wife, a Charles County Special Needs School  Bus Driver and our Son who works for the LA Plata Pizza  Hot line as a manager.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELIQUE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikkia G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vickie F. 
Clasificación:
1.0

This was a terrible experience. I was sent to 4 different uhaul facilities after I had a reservation. I had to end up making another reservation the next day

Edwin S. 
Clasificación:
5.0

Great customer service second time using this location…my only choice for uhaul rentals

Barbara C. 
Clasificación:
5.0

Very helpful efficient staff.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC R. 
Clasificación:
3.0

It was a raining day and the defroster did not work in the truck.

Jene B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard E. 
Clasificación:
5.0

The truck didn't have trash in it however, it was not clean. The stirring wheel was sticky and so was the radio, seats, etc. Due to the pandemic, the trucks/equipment should be cleaned.

Darlene P. 
Clasificación:
5.0

friendly service, I was checked in and out seamlessly.

Michelle W. 
Clasificación:
3.0

The mobile pick up process needs work. It took me calling Uhaul customer service and being on hold for a while in order to get the code for the lockbox keys. I was on a tight schedule and it made me very late. That was very disappointing but other than that, everything else went pretty well overall.

Leslie J. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESUS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

Great experience no issues!

felicia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSANDRA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donika S. 
Clasificación:
5.0

Easy reservation and pick-up.

STEPHAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre H. 
Clasificación:
5.0

Everything was good.

Catherine T. 
Clasificación:
5.0

Great customers service. Very nice selection of trucks!!

Rodney G. 
Clasificación:
4.0

When I started the vehicle, the tire pressure light was on. I used my credit card to add air to rear passenger tire. The cargo area of the vehicle had to be swept out b4 I used it. It would have been nice to have these things done b4 giving me the keys.

velvet B. 
Clasificación:
5.0

I would recommend updating your trucks; some other locations have newer trucks. Nothing else, customer service with Chris was amazing. App was super easy, a flawless experience.

Jasmine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicolette O. 
Clasificación:
5.0

Staff was very helpful 🙂

Hyo N. 
Clasificación:
5.0

Keep up the courtesies and professionalism.

Daphne D. 
Clasificación:
5.0

The self service system does not work. I was thankful the representative for uhaul was in early and allowed me to come into the office to get my rental early.

Diane B. 
Clasificación:
4.0

The inside of the truck was not swept out nor was the bed

jerime G. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

Volver
arriba