Customer Reviews for Tower Self Storage
(Distribuidor de U-Haul del vecindario)

1,437 comentarios

3725 Leonardtown Rd   Waldorf, MD 20601

(301) 861-0039

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 12:30 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 861-0039

3725 Leonardtown Rd
Waldorf, MD 20601

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 12:30 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jaqueline D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathryn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYLA I. 
Clasificación:
5.0

The representative was pleasant and helpful. The van cab was dirty; there was no window washer fluid; and the Psi was low in two tires. The back of the van was very clean.

Patrice J. 
Clasificación:
4.0

The truck could be warmed up and ready to go for the customer. Also, let the customer know the status of the items staying on the dashboard. Accurately state the gas in the truck on the paperwork. Staff should return the truck to the spot they want not the customer due to the spots are extremely tight.

Leon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Drew F. 
Clasificación:
5.0

The entire process was great. The guy at the pickup location was extra special!!

DAWN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leon W. 
Clasificación:
2.0

The app is a nightmare. Having to use 3 different cell phones to sign into the app, to get the app to function correctly was so frustrating. Moving is already a task no one looks forward to but trying to navigate a malfunctioning app in the rain to pick up a reserved truck made it that much worse.

Shakita L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

I was very pleased overall and have no improvement at this time.

Malcolm W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
1.0

Truck needs to be serviced very bad

Toronda M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alonzo S. 
Clasificación:
1.0

Blankets and dolly that I paid for was not in the uhual. The uhual was dirty, left unlocked and back was open. You all made the check in process very difficult I already submitted all the information and you made me redo the process

Paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

erin G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cedric H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUSTO M. 
Clasificación:
5.0

Just keep doing what U Haul and the staff who helped us with the 15' and the 26' Box truck rental. Alex was just Awesome and so was Ms Holly. They are two "Angels " and would rent from them again and again. Thanks, US 🇺🇸 Army Disabled Veteran and my wife, a Charles County Special Needs School 🏫 Bus Driver and our Son who works for the LA Plata Pizza 🍕 Hot line as a manager.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELIQUE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikkia G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vickie F. 
Clasificación:
1.0

This was a terrible experience. I was sent to 4 different uhaul facilities after I had a reservation. I had to end up making another reservation the next day

Edwin S. 
Clasificación:
5.0

Great customer service second time using this location…my only choice for uhaul rentals

Barbara C. 
Clasificación:
5.0

Very helpful efficient staff.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC R. 
Clasificación:
3.0

It was a raining day and the defroster did not work in the truck.

Jene B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard E. 
Clasificación:
5.0

The truck didn't have trash in it however, it was not clean. The stirring wheel was sticky and so was the radio, seats, etc. Due to the pandemic, the trucks/equipment should be cleaned.

Darlene P. 
Clasificación:
5.0

friendly service, I was checked in and out seamlessly.

Michelle W. 
Clasificación:
3.0

The mobile pick up process needs work. It took me calling Uhaul customer service and being on hold for a while in order to get the code for the lockbox keys. I was on a tight schedule and it made me very late. That was very disappointing but other than that, everything else went pretty well overall.

Leslie J. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESUS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

Great experience no issues!

felicia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSANDRA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donika S. 
Clasificación:
5.0

Easy reservation and pick-up.

STEPHAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre H. 
Clasificación:
5.0

Everything was good.

Catherine T. 
Clasificación:
5.0

Great customers service. Very nice selection of trucks!!

Rodney G. 
Clasificación:
4.0

When I started the vehicle, the tire pressure light was on. I used my credit card to add air to rear passenger tire. The cargo area of the vehicle had to be swept out b4 I used it. It would have been nice to have these things done b4 giving me the keys.

velvet B. 
Clasificación:
5.0

I would recommend updating your trucks; some other locations have newer trucks. Nothing else, customer service with Chris was amazing. App was super easy, a flawless experience.

Jasmine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicolette O. 
Clasificación:
5.0

Staff was very helpful 🙂

Hyo N. 
Clasificación:
5.0

Keep up the courtesies and professionalism.

Daphne D. 
Clasificación:
5.0

The self service system does not work. I was thankful the representative for uhaul was in early and allowed me to come into the office to get my rental early.

Diane B. 
Clasificación:
4.0

The inside of the truck was not swept out nor was the bed

jerime G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica E. 
Clasificación:
5.0

I am/was pleased with the operation of your facility.

Nadine M. 
Clasificación:
2.0

The Van was filthy. There was a used medical mask on the floor and sand and dirt everywhere.

Matthew A. 
Clasificación:
5.0

You gys are awesome 👏

Mavel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATASHA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
4.0

The staff was very courteous and pleasant. However, noone came out the inspect the vehicle with me. I think this is very important, since U-Haul would be holding the renter responsible for any damage to the property. I rented a vehicle on two seperate occassions about two weeks apart. The first one was so dirty that I took it to the car wash. Both vehicle were dirty on the inside, one had mud in the back and both still had the food wasted on the inside, as well as the contract left by a previous driver. Given the state of what is going on today, i.e., COVID-19, these rentals should be at least wiped down on the inside.

Vanessa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

latishia C. 
Clasificación:
5.0

Customer service was friendly and expedient.

Tony R. 
Clasificación:
5.0

Christopher was an awesome help with this transaction, my family is truly appreciative of the level of care throughout the process. Will be using this location again when we move. Thank you all for the great customer service, can't wait to see the expansion. Well Deserved!!

Sharlesha B. 
Clasificación:
5.0

Service was great

synester M. 
Clasificación:
4.0

Get all sensor lights fixed!

Nadine T. 
Clasificación:
5.0

I believe that uhual should enforce NO SMOKING In the vehicles because an person with asthma like me had a hard time in the closed in vehicle on that hot day. But experience with Uhual staff was fantastic and they were very friendly and helpful.

Kevatte J. 
Clasificación:
5.0

I was sent to this location as my second option because associate storage was not on site at 11 AM on a Wednesday and did not have anyone to answer their phone. This location was excellent and quickly handled my request.

James M. 
Clasificación:
4.0

Good customer service.

Lee T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANNA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
5.0

For this location I didn't see a need for improvement at this time, thankfully they weren't busy at the time I came in. Robert was training and multi tasking a few things at the same time but he got the work done in a timely manner. He got me in and out within 15-20 minutes I believe. I will be using them again. Kat

Kat B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deidre K. 
Clasificación:
4.0

Good service, pleasant employees. VERY respectful.

Brian F. 
Clasificación:
5.0

Great customer service from this location. Very fast service! Thank you!!

Jennifer Y. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kimberly L. 
Clasificación:
4.0

I returned the truck within 24 hours and still was charged for another day.

Angelaquie C. 
Clasificación:
4.0

Truck mirror was loose and had to keep using my hand to move mirror to change lanes. The truck had a issue with changing gears. Guy at front desk was nice.

TEBA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlotta W. 
Clasificación:
5.0

Sales people were very courteous and kind and I enjoyed your service

Cordon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
4.0

Great job

Benjamin N. 
Clasificación:
5.0

Agent at desk was very nice, accommodating, and clear on our evening pick up.

Misty M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanika A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim M. 
Clasificación:
2.0

Ordered Van, Dolly and Furniture Pads online. Store didn't have any dolly. Drove around waldorf looking for dolly. Returned van unused. Store rep wasn't very helpful.

Benjamin E. 
Clasificación:
5.0

Check Tire air pressure, Tpms light was on

Steven B. 
Clasificación:
3.0

This was NOT where we were verbally told pick up would be. Although it wasn't the fault of the pick up location, I'm horribly disappointed in Uhaul.

Floyd R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

I went to the location at 4:57 pm and was out at 5:10 pm.

Bryan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio L. 
Clasificación:
1.0

I would not recommend Uhaul. I reserved a 26 ft truck 2 weeks in advance for our move on a Saturday. I reconfirmed one week in advance. Uhaul called me on Thursday before my move to confirm a pick up and drop off. GREAT. On Friday morning before the move, Uhaul called, were sorry, we over booked. WE DON'T HAVE A TRUCK FOR YOU. REALLY!!!!! I confirmed it yesterday. Yes, well sorry. So as my panic set in and I started to look elsewhere for a truck. And I did find one, placed the order. I was out doing errands and drive by a storage place near my home with 3, I repeat 3 26 ft trucks on the lot. I pull in and low and behold. They are not on hold and ARE AVAILABLE for rent. So naturally I snatched one up. Now what I didn't mention before is that the truck I was suppose to pick up, was 40 miles away. Were I actually rented was 10 miles away. REALLY PEOPLE, GET YOUR SHIT TOGETHER.

robinetta S. 
Clasificación:
3.0

The truck had previously been used to haul construction material and had drywall debris everywhere. Had to sweep the loading ramp before use and pull hunks of dry wall from the brackets on the side walls. The floor of the cab had drink spills. I would also recommend Uhaul add USB ports to all vehicles, not just 12 volt plugs. I had ordered moving blankets but none were available. The team in Charlotte at Boxmeer for the drop off were great! The moving team was good too.

Algie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

William E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
No se han enviado comentarios para esta ubicación.

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