I created contact free reservation online. When I arrived at the location the key was not in the lockbox. I had to create a new reservation which cause me to be double charged. Someone did email me back after countless calls and provided me with a vague apology. They also DID NOT honor the $50 reservation guarantee compensation even tho the website states they will. I email back the Uhaul Manager and I have not gotten a response back. I will never go back to this location nor do I recommend it.
Sheila J
Customer Reviews for Khan Baba
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck had a roach infestation. The back door handle was not well maintained, and it did not latch closed. The radio was not working at all. I returned the truck several hours earlier than my initial reservation, but the owner did not check the lockbox for the keys before calling me inquiring when I was going to return the truck.
Emilce R