Customer Reviews for Totem Self Storage
(U-Haul Neighborhood Dealer)

204 reviews

8838 S 228th St   Kent, WA 98031

(253) 852-0429

Office Hours

  • Mon-Thur: 10:30 am–5 pm
  • Fri-Sat: 10:30 am–5:30 pm
  • Sun: 10:30 am–4:30 pm

Services at this Location:

Contact Us

(253) 852-0429

8838 S 228th St
Kent, WA 98031

Services at this Location:

Office Hours

  • Mon-Thur: 10:30 am–5 pm
  • Fri-Sat: 10:30 am–5:30 pm
  • Sun: 10:30 am–4:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David Lavielle 
Rating:
5.0

Customer did not leave a comment.

Terrell Greer 
Rating:
5.0

You just have to get us a cheaper insurance

GORDEN ENDUM 
Rating:
1.0

Don’t give the customer a truck that’s on empty and doesn’t even have a ramp

Fatimah Vorapheth 
Rating:
5.0

Great service picking up the U-haul. Very friendly service and quick process. Thank you!

Bambi Jacobs Schenk 
Rating:
5.0

Customer did not leave a comment.

Aspen Byram 
Rating:
5.0

Customer did not leave a comment.

Hector David 
Rating:
4.0

Customer did not leave a comment.

Michael Albert 
Rating:
3.0

Customer did not leave a comment.

April Morrow 
Rating:
5.0

Customer did not leave a comment.

Brian Walsh 
Rating:
5.0

Customer did not leave a comment.

Matthew Sadtler-Rutherford 
Rating:
5.0

Customer did not leave a comment.

john manoogian 
Rating:
5.0

Customer did not leave a comment.

Eric Apolonio 
Rating:
5.0

Customer did not leave a comment.

Jim Hance 
Rating:
5.0

Customer did not leave a comment.

bryan tompson 
Rating:
3.0

Felt like a lot of work had to be done by the customer. When I've rented a uhaul in the past, they got the truck for me and went over the instructions very clearly. I had to go find the truck in the lot. Was not instructed on what to do with the gas or that I was to take before pictures. When checking the truck back in, I found the checkout process very annoying. I was again not told that I would need to take pictures before dropping off the keys. I was doing the checkout process in the car, while we were driving away. We had to turn around and go back to take pictures of the truck. Then at the end of checkout, it said to get post another picture of the trucks location. Again, had already left at this point. Had the instructions been gone over with me when renting the truck, it would have been very helpful.

Angela O'Brien 
Rating:
1.0

Don’t think for a minute that they are honest people with integrity!!! THEY ARE LIERS AND ADD CHARGES THAT SHOULD BE ILLEGAL!! THE WORST COSTUMER SERVICE EVER!!

Jeffrey King 
Rating:
5.0

Customer did not leave a comment.

Constance Baker 
Rating:
5.0

Customer did not leave a comment.

Cynthia Campbell 
Rating:
5.0

It was a good location for me and I got what I want easily.

fisseha binegdie 
Rating:
5.0

Great customer service. Nice to have extended hours drop-off because moves take time! Thanks again.

peter sierra 
Rating:
5.0

Owner was great and very helpful :)

Juliana Jones 
Rating:
3.0

Be truthful. When I reserved the truck online (https://www.uhaul.com/Reservations/RatesTrucks/) it shows $0.69/mile; I was charged $0.79/mile. False advertising. I was charged $13 for 2 gal of gas. Gas is high, but nowhere near $6.50/gal in our area. Usurious. It's difficult to return the vehicle with the same amount of gas, going by the meter needle; some other more accurate method is needed.

Les Blondo 
Rating:
5.0

The employees were extremely nice.

KYLE GRIFFUS 
Rating:
5.0

Customer did not leave a comment.

LAYTH KAMIL 
Rating:
4.0

Customer did not leave a comment.

eric thomas 
Rating:
5.0

Customer did not leave a comment.

Rachel Asovale 
Rating:
5.0

Customer did not leave a comment.

SCOTT ADAMS 
Rating:
5.0

Fantastic Neighborhood uHaul. Great People

YEBETA MWIBA 
Rating:
5.0

Customer did not leave a comment.

Walanda Moss 
Rating:
5.0

Your manager was really nice. She helped answer questions l needed answered.

Steve Swasey 
Rating:
5.0

Customer did not leave a comment.

HENRY JORDAN 
Rating:
4.0

Great customer service. Very friendly and informative.

Oliver Presto 
Rating:
5.0

Customer did not leave a comment.

Ahmad Sidiqi 
Rating:
5.0

Let people know that you sanitized the cab, because that's awesome, and if you went through the trouble, people should know. Made me feel safer knowing that it's clean.

Sanlee Russell 
Rating:
5.0

Thank you

Ali Abdullahi 
Rating:
5.0

Excellent service, well organized, easy Pick up/drop off precedures

Jairo Fuentes 
Rating:
1.0

Location poor rate was because Google Maps and GPS mislead this location

Eduardo Mendonca 
Rating:
5.0

I received excellent customer service.

Ronnie Knoblauch 
Rating:
4.0

Just keep it the way you did. But next time, try to clean the front of the truck.

Johnny Mukanya 
Rating:
5.0

Good staff treated friendly

MANPREET BASRA 
Rating:
5.0

They were amazing! Told me they had the space for my rental and all. They ONLY part of the transaction that was enjoyable

Marcola Ryan 
Rating:
1.0

When we returned the truck we filled up the gas tank. We received the invoice and they charged us for 4 gallons when we already filled it back up.

EllaReighn Martinez 
Rating:
5.0

Customer did not leave a comment.

Jeff Peretti 
Rating:
5.0

I AME very happy a good customer service

Mohammed Mohammad 
Rating:
2.0

I locked the keys in the truck because the office was closed and they charged me a locksmith fee because they said they only had one key to the truck I think that's totally unacceptable and I believe I really need a refund.

Anthony Kent 
Rating:
5.0

Customer did not leave a comment.

Brooke Freaney 
Rating:
1.0

We rented a U-HAUL for mobile pick up and when we arrived to pick it up it was parked our front because we were picking up outside of normal hours. However when we tried to do the pick up the mobile part wouldn’t work it kept saying we had to have it hand delivered at 9:30am when the location opened. Come to find out everything on our end was down but for some reason our order didn’t have a vehicle assigned to it. We were over an hour late to our fundraising event because of this. We were offered an extra hour which was unnecessary because our event was over at 1pm and we already had the rental until 4;30pm. We should not be charged or at the very least receive a discount for this rental for this huge inconvenience. Also the check engine light was in the entire time.

Roger Miron 
Rating:
5.0

I was charged for a dolly I requested butt was never provided. Never saw the bill before being charged. Emailed about the dolly charge to the suggested email address and got no response.

William Marks 
Rating:
5.0

I cannot think of anything you could do to improve the service at this location, the staff at Totem self storage were very friendly and pleasant to work with, the facility was very clean and convenient

JAMES LOWER 
Rating:
5.0

Customer did not leave a comment.

Jinder Singh 
Rating:
5.0

Customer did not leave a comment.

Signh Bikramjit 
Rating:
5.0

Customer did not leave a comment.

Omar Ortiz 
Rating:
5.0

Great service- best uhaul experience we've had. Agent was very helpful and friendly

michael torik 
Rating:
5.0

Customer did not leave a comment.

David Crosman 
Rating:
1.0

I think the place were I got my u haul ( totem storage) charged me to much and I could only rent it for two hours. They ripped me off. A sh*t hole place to rent a storage.

Michael Mclemore 
Rating:
5.0

Your staff and management at totem are fabulous . Everybody there was so helpful and understanding. All of your help was very much appreciated.

margaret schaff 
Rating:
3.0

Make online reservation firm and not changeable. Every time i make and choose an online reservation it always changes. Rep that called back is not friendly. If you’re going to change my online reservation system each time, why have it at all.

Teja Singh 
Rating:
1.0

Very rude people at the front desk

Jonnetta Glover 
Rating:
5.0

Customer did not leave a comment.

CHRISTY FULLER-MEARS 
Rating:
5.0

Not everyone has a "smart phone". Process was awkward without one.

GERALD PETERSON 
Rating:
1.0

Truck was so dirty over priced and bad customer service!

LINDA ROWLAND 
Rating:
5.0

Customer did not leave a comment.

ELISABETH RODRIGUEZ 
Rating:
4.0

Said to drop key gave picture didn't exist so we dropped it in the business drop box

MELISSA THOMAS 
Rating:
5.0

Customer did not leave a comment.

FELIPE GUERRERO ROMERO 
Rating:
1.0

Over charge and not helpful to explain the total amount and rude customer service

RONALD GUIDRY 
Rating:
5.0

All was good

Julia Mendel 
Rating:
4.0

The vehicle was given to me with 1/8 tank of gas. That didn't seem like very good customer service, but I guess it's not like a rental car agency where you return it full. And there's no reimbursement for extra gas at the end of your rental period. Seems like a double standard.

JAMES ODONE 
Rating:
1.0

Uhaul booked me a truck for 8am, I showed up and Uhaul website wouldn't let me self-checkout, which made me late for my movers. I had to go. back to my apartment to let my movers in and came back to the rental location and they told me I was late and almost gave my truck away.

DEBORAH FISHER 
Rating:
5.0

Customer did not leave a comment.

SONNY CRIS OBANA 
Rating:
4.0

Customer did not leave a comment.

CHARLES RICHARD ARMSTRONG 
Rating:
5.0

Nothing

SHAWONA WILEY 
Rating:
5.0

Customer did not leave a comment.

NONE MUKESH 
Rating:
4.0

Customer did not leave a comment.

MARC SHAFFNER 
Rating:
5.0

Customer did not leave a comment.

David Hypolite 
Rating:
5.0

Customer did not leave a comment.

RICARTE RANOS 
Rating:
5.0

Customer did not leave a comment.

Aaron Reynolds 
Rating:
5.0

Customer did not leave a comment.

MARCUS BLOCK 
Rating:
5.0

Customer did not leave a comment.

SAMIR KHADRA 
Rating:
5.0

Customer did not leave a comment.

DAVID NEWPORT 
Rating:
5.0

Everything is good

TARIKU GONCHEMO 
Rating:
5.0

Have a leasing agent for storage separately from truck rental. Over 20 minute wait for pick up.

JOHN HEMBREE 
Rating:
5.0

Customer did not leave a comment.

TIFFANY DIANE POWELL 
Rating:
4.0

Equipment option was not applicable to this location, please update on your site which stores actually carry which items. Person there was great; very apologetic, but I would have picked a different location if I had known none of the rental equipment (moving dollies) was even available there.

CORY KIM 
Rating:
4.0

Customer did not leave a comment.

ROBERT TERRY BROMAN 
Rating:
5.0

It would have been nice to pick up the truck where it had been reserved. That station was 2 miles away not the 20 miles I had to go to actually pick it up. THe pla e was fine, the lady very nice, the drive a waste of time.

PAUL ROBERT KASSULKE 
Rating:
5.0

Customer did not leave a comment.

ALBA MALLORY 
Rating:
5.0

Customer did not leave a comment.

WONDWOSEN TERFASSA 
Rating:
5.0

Great people, wonderful experience after a disaster of trying to book a U-Haul truck online. The national office not only had long wait times, but booked my truck in New York, not Seattle.

ANDY MARVIN WANGSTAD 
Rating:
5.0

Seldom do I experience great customer service but this uhaul location had it. I will be back for my next move. Thanks

MICHAEL LERMA 
Rating:
5.0

just keep on doing what you doing the lady that was there was real nice and awesome

BETTY FARNSWORTH 
Rating:
4.0

Customer did not leave a comment.

Christina Neuschwander 
Rating:
5.0

Customer did not leave a comment.

JAIME CASTELLANOS GUERRERO 
Rating:
5.0

The employee that helped us on Sunday 4/11 at 9:30am (TERA123) from receipt was so nice and helpful. She gave excellent customer service at pick up and drop off. Very much appreciate her!

KRISTIE SAUNDERS 
Rating:
5.0

Customer did not leave a comment.

GARRY TYSON 
Rating:
5.0

Customer did not leave a comment.

AHMED ALAIDAROS 
Rating:
5.0

Excellent service

RENE CHRISTIAN ESPINOSA 
Rating:
5.0

Excellent service and Great Rates, Thank you for making this move much better

RENE CHRISTIAN ESPINOSA 
Rating:
5.0

Very kind team at Totem U-Haul. I will continue to do business with them.

DAMON JOHNSON 
Rating:
1.0

How was I charged 3 gallons when I traveled less than 7 miles?

MICHAEL LU 
No reviews have been submitted for this location.

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