Customer Reviews for Total Self Storage LLC
(U-Haul Neighborhood Dealer)

430 reviews

4700 S Zero St   Fort Smith, AR 72903

(479) 649-9217

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(479) 649-9217

4700 S Zero St
Fort Smith, AR 72903

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOHN PHAM 
Rating:
3.0

Could not figure out how to adjust the exterior mirrors. Both mirrors were angled towards the ground. The passenger side mirror was useless, and therefore dangerous since I couldn’t see the righthand lane of traffic. There were no instructions on how to adjust the mirrors. The mirrors could not be adjusted manually.

Helen Seibold 
Rating:
5.0

Customer did not leave a comment.

Elden Vizena 
Rating:
5.0

Customer did not leave a comment.

Jerad Sisemore 
Rating:
5.0

Customer did not leave a comment.

Meredith MARNEY 
Rating:
5.0

Customer did not leave a comment.

Faye Robinson 
Rating:
4.0

Very professional, punctual and was a pleasure to rent from. Will return🙂👍

MORRELL SANDERS 
Rating:
5.0

Wouldn’t go anywhere else.

Janet Anderson*  |  Overall Experience 
Rating:
5.0

The young woman that helped me was very professional, knowledgeable, and courteous and made it a pleasure to do business with you. My only suggestion for improving your service would be to have a limited initial range of mileage included with the rental.before additional mileage charges start accruing. It doesn't need to be a lot, like 10 to 20 miles maybe, just enough to cover a very minimal use quick turn around rental and return, it could even have a shorter time limit like maybe just 2 hours.or so. I woould probably be much more apt to rent more often rather than even bothering with borrowing a van or truck from a friend for something quick and easy when needed,.and I think others would feel the same.

Matt Puckett 
Rating:
5.0

The customer service at this location is SUPERIOR! They were easy and a joy to work with! I will certainly recommend this facility to any friends, family or myself if the need ever arises! ⭐️⭐️⭐️⭐️⭐️

James ruth*  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dedre Petrey 
Rating:
4.0

Customer did not leave a comment.

rusty bartmier 
Rating:
5.0

Customer did not leave a comment.

Rodney Mcdonald 
Rating:
5.0

Customer did not leave a comment.

Mark McMinn 
Rating:
5.0

Customer did not leave a comment.

Glenda Duncan 
Rating:
4.0

Customer did not leave a comment.

Terry Long 
Rating:
5.0

Customer did not leave a comment.

Harvey Hightower 
Rating:
5.0

The ladies in the office have always been very nice and helpful with any questions or concerns that I had.

rick eubanks*  |  Overall Experience 
Rating:
3.0

No one there despite the posted hrs, had to do it ourselves on line.

Lonnie Ragland 
Rating:
5.0

The lady was very nice.

Steve Massaro 
Rating:
5.0

Customer did not leave a comment.

matthew cooke*  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina Driscoll 
Rating:
5.0

Uhaul/ Fort Smith/Zero Street is excellent in customer service, promptness and just help me so much with the whole move. I love how they worked with me through the entire move. I would recommend uhaul to anyone needing to move.

Danielle -Barnes 
Rating:
5.0

Customer did not leave a comment.

Roger Meek 
Rating:
5.0

I think her name was Alicia but I'm not sure. She was very professional yet put us at ease. She let us know what was expected of us without sounding like she was reading it from a script. She was great.

Eva Myers 
Rating:
1.0

The truck smelled like an animal was dead in it. The location knew it smelled awful and rented it to me anyway. The 2nd day I had it I started vomiting violently. I believe the truck made me sick. I was still charged for an unusable vehicle that they knew was disgusting.

Christopher Feeny 
Rating:
5.0

It was a seamless experience

Curtis Ralston 
Rating:
5.0

Customer did not leave a comment.

Gollsheed Ouranos 
Rating:
3.0

After reserving a truck in one location, 1 day before our move, uhaul tells us our truck isn’t available!! There is one in ft smith. While it’s 50 miles out of our way, Uhaul tells me they can give me $50 credit (it cost me an extra $99 in gas) I’m so disappointed in Uhaul….I’ll never rent from them again!!! I’ll also never recommend them to anybody

Ken Pierson 
Rating:
5.0

Nothing! The location & personnel are above extraordinary.

Bill Smith 
Rating:
3.0

Make sure THE EQUIPMENT THAT IS ADVERTISED IS ACTUALLY THERE. Not send a customer 10 miles at .99 cents a mile out of there way to get the trailer that was reserved with the truck

Kyle Dewitt 
Rating:
5.0

Staff very helpful and polite… excellent service.

Betty Heim 
Rating:
5.0

Friendly, efficient and cooperative, really nice location.

Rance McClain 
Rating:
5.0

The lady that was working the office was very professional and made the process very easy!!

Betty Heim 
Rating:
5.0

Customer did not leave a comment.

JOHN LARIMER*  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sue Long 
Rating:
5.0

Customer did not leave a comment.

Sarenity Mackey*  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nick Starr 
Rating:
5.0

Great service great vehicle would recommend.

Crista carson 
Rating:
4.0

Customer did not leave a comment.

Thomas Jameson 
Rating:
5.0

Customer did not leave a comment.

JACOB FRIDDLE*  |  Overall Experience 
Rating:
5.0

Your representative is everything. She knows what she is doing, I have used this business in the past. The uhaul was low mileage and drove well

Jacob Elmore 
Rating:
5.0

Customer did not leave a comment.

JONATHAN HARVEY*  |  Overall Experience 
Rating:
5.0

Great customer service from this location.

Rickey Speaks 
Rating:
5.0

Nothing. Service was quick ,easy and friendly. Thank you

KELLY MCELHANEY 
Rating:
5.0

Customer did not leave a comment.

Michael McDaniel 
Rating:
4.0

Customer did not leave a comment.

Kendrick Triplett 
Rating:
5.0

Customer did not leave a comment.

Jerry Owens 
Rating:
5.0

Employees were very helpful and knowledgable.

joseph kearney 
Rating:
5.0

Customer did not leave a comment.

Thomas Knight 
Rating:
5.0

Customer did not leave a comment.

LISA Hiatt 
Rating:
5.0

Make sure your U haul locations are as well trained and informed as the woman who helped me

Jacob Elmore 
Rating:
5.0

Customer did not leave a comment.

Nicki Reese 
Rating:
5.0

I think should have have been refunded money for putting more gas in the truck on the return it's was barely under a fourth and I put over a half a tank in it and was charge 10 more dollars for what ever reason.... But the lady at the desk was so helpful and polite I would most definitely return to that location...but may need to talk about reimbursement on gas if more is put in there then it was when getting the truck

Remy Mccoy 
Rating:
5.0

Customer did not leave a comment.

Eric gartman  |  Overall Experience 
Rating:
5.0

Super nice and friendly,and made sure I understood my rental agreement. Thanks

richard madsen 
Rating:
5.0

Customer did not leave a comment.

GARY MONROE *  |  Overall Experience 
Rating:
5.0

I should have asked the lady's name who helped me. She was so helpful and when I realized I had made a mistake she was very helpful in fixing my mistake and in making sure I was able to pick up at her location. She fixed my reservation to reflect my wishes and did it seamlessly. Outstanding customer service, but beyond that she was very nice and took the time to explain to me what she was doing. I appreciate that. A true professional.

Ric Gaines 
Rating:
4.0

Customer did not leave a comment.

Rory Morris 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE!!!

DeShonne Richmond  |  Overall Experience 
Rating:
5.0

Great customer service

DeShonne Richmond 
Rating:
1.0

Rented us a car hauling trailer with worn out tires. Had a blowout on the trailer on I-40 at Hartman AR. It was the three hour wait for a replacement tire. The replacement tire went flat before we could finish a 125 mile trip.

Regie Robbins 
Rating:
5.0

Customer did not leave a comment.

Mick White 
Rating:
5.0

Customer did not leave a comment.

Jeff Oelke 
Rating:
5.0

Customer did not leave a comment.

John Thompson*  |  Overall Experience 
Rating:
5.0

My parents kept their motor home there when they weren't using it. There has never been any security issues of any kind. They are always there to help you and are very friendly and caring folks. I would recommend this place to all my friends.

DAVE OR ORA LOVEGROVE*  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAT LUSK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andy Wrosch 
Rating:
5.0

Customer did not leave a comment.

Gerald Ford 
Rating:
5.0

Customer did not leave a comment.

barbara tracy 
Rating:
5.0

Great place

Thomas Waldrop 
Rating:
5.0

Very professionally run and the office staff perfect. Gary

gary turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arthur kidd 
Rating:
5.0

Make sure the utility trailer is clean and free of previous renters debris. We had to sweep almost a bucket of sand out and remove two 3ft pieces of metal😳 Otherwise the customer service was great!👏👏

Pamela Sullivan 
Rating:
5.0

Fast and Great Price !

Connie Humphrey 
Rating:
5.0

Teach me how to back a utility trailer 😳

Pamela Sullivan 
Rating:
5.0

Customer did not leave a comment.

Robert Wright 
Rating:
3.0

Customer did not leave a comment.

Ron Bowes 
Rating:
5.0

Fast and efficient with my check in so I could get home and rest after a long trip from Florida !!!

Stephanie Wofford 
Rating:
5.0

The young lady that assisted me could not have been more patient, kind, or helpful. Not only did she happen to have the exact equipment combination I needed, she also understood my unique situation, and structured the rental agreement to provide me the time and flexibility needed. I can't even begin to thank her enough, In fact, I plan on calling the location and thanking her personally.

Michael Zimmerman 
Rating:
5.0

Customer Service was second to none!! Amazing experience.

Buck Hitcher 
Rating:
2.0

After this fiasco, I wouldn't recommend Uhaul period!

Sherri Campbell 
Rating:
5.0

I was sent a text with my reservation information. The link did not work. I tried to call the number, and wait time was over 40 minutes. I tried to use the chat and got booted off a couple of times. Finally got thru and had a chat conversation, but the online experience was frustrating.

Sami Welch 
Rating:
5.0

Great customer service, professional and made the transition easy

Rickey Speaks 
Rating:
5.0

This is by far THE very best storage facility inthis whole Ft Smith and surrounding areas. They are always friendly, always available and great to work with for any reason. Short or long term this is the storage facility for anyone. Debra Presson

DEBRA PRESSON*  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert Rodriguez 
Rating:
5.0

Customer did not leave a comment.

HARREL SMITH 
Rating:
5.0

Customer did not leave a comment.

PATRICK GUSHING 
Rating:
5.0

Customer did not leave a comment.

THERESA WINSTEAD 
Rating:
5.0

Customer did not leave a comment.

RHONDA HARVEY 
Rating:
5.0

Customer did not leave a comment.

Ark college of Health EDU*  |  Overall Experience 
Rating:
5.0

Susan and Antonia were very pleasant and easy to work with. Would use this location again if the opportunity arises.

SUSAN GRAY 
Rating:
1.0

Sat in lot for over one hour with a glitch in the app. Rented with ¾ tank of fuel...returned with ¾tank of fuel and was charged 25.00 fuel charge....disgusting as I am handicapped and the stress of returning the truck with app was horrendous. I was on hold for 45 minutes until I bypassed app and went straight through Uhaul.com Why the fuel charge?

Aubri Pillow 
Rating:
5.0

Customer did not leave a comment.

Winner Xiong 
Rating:
5.0

Customer did not leave a comment.

ronnie cheek 
Rating:
5.0

Customer did not leave a comment.

Edward Shiel 
Rating:
5.0

Customer did not leave a comment.

Kimberly Hennen 
Rating:
5.0

Customer did not leave a comment.

STEVEN KELL 
Rating:
2.0

So many things

Jonathan Catlett 
Rating:
5.0

Customer did not leave a comment.

MICHAEL FORD 
Rating:
5.0

Never worried about my property being secure

Brad Williams*  |  Overall Experience 
Rating:
5.0

Staff was great and easy to deal with. Truck was good. The hot/cold dial was frozen and wouldn’t turn. Luckily it was stuck in the middle and it was a mild day.

JEFFREY MAYO 
Rating:
5.0

Customer did not leave a comment.

ADAM WEIR*  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy Hixson 
Rating:
5.0

Customer did not leave a comment.

Hollie Roberts 
Rating:
5.0

Customer did not leave a comment.

John Beard*  |  Overall Experience 
Rating:
5.0

I was very pleased with out storage unit and this facility. I would use it again and recommend it to a friend.

Michael Beaumont  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSIE MIRANDA 
Rating:
5.0

Customer did not leave a comment.

WADINA COPE 
Rating:
5.0

Customer did not leave a comment.

Bonnie Gayer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deepu Thomas 
Rating:
2.0

If someone calls while you are dealing with your first customer, take their number and call them later, dont make a reservation for September. Also dont let us walk out and hook up trailer by ourself so you could help a man after us reserve one. Then we get out there our trailer number is not there so she finishes with the man before finding and getting us a different trailer. Man get to leave when we do, really?

lisa cockroft 
Rating:
5.0

Staff was very helpful and professional with anything I needed. I will use them again in the future and I will gladly recommend them to my friends and family.

Diana McAlister*  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Engen 
Rating:
5.0

Customer service was phenomenal. I couldn’t have been happier with my experience at Total Self Storage. I will be recommending them to everyone in the future.

Christopher Reif 
Rating:
5.0

The app didn't work, but thankfully the front office was able to help. Wasn't able to fill out any before and after condition info.

NICHOLAS PETROCCHI 
Rating:
4.0

Give more of a heads up that the Covid procedures mean your pickup could take 30 minutes of a scavenger hunt around the facility.

Kaylee Wedgeworth 
Rating:
5.0

Old lady was very nice and helpful. She got out of her office to check that everything was okay.

Sidney Montes 
Rating:
3.0

A little more knowledge about uhaul and there servces.

CRYSTAL CLAUSEL 
Rating:
5.0

I am sure something could be done for improvement, but I don't know what it would be. I was very satisfied with their service.

James Cox 
Rating:
5.0

Customer did not leave a comment.

CONNIE FERRARI 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER HANCOCK 
Rating:
5.0

Just do what you have done.

Bruce Sengkhamyong 
Rating:
5.0

Customer did not leave a comment.

Doris Vaughan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

C&D Electric*  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUE WALKER*  |  Overall Experience 
Rating:
5.0

There was some water damage to my bed, but I had insurance. Reported it to Susan. She was very helpful in instructing me how and where to file my claim.✍ Antonia offered to let me use a trailer to move my belongings from the unit that was farthest from my 27' shipping trailer. All of the staff I have encountered the past three years are excellent❤ I highly recommend this storage facility👍

Anna House*  |  Overall Experience 
Rating:
5.0

Susan is friendly, funny and cares about the people.

TERRY ROGERS*  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Treneice Henderson  |  Overall Experience 
Rating:
5.0

Great staff, clean and secure storage.

Joshua Sprecher*  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Hale*  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOM BURRELSMAN*  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Skinner*  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy Collins*  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELA ROBERTSON  |  Overall Experience 
Rating:
5.0

The place kept my belongings secure, security cameras, password gate, locked storage unit. Access to my unit was easy and able to drive up to my unit was very convenient.

JAMES SCHLUP*  |  Overall Experience 
Rating:
3.0

Storage is not a uhaul. No first month free rent.

roger duncan  |  Overall Experience 
Rating:
1.0

Sold my stuff

JAMES TILSON  |  Overall Experience 
Rating:
5.0

none

Gorton Cotton  |  Overall Experience 
Rating:
5.0

Very helpful staff. Great location. Seems safe with the coded gate feature. Definitely recommend!

debi rakes  |  Overall Experience 
Rating:
5.0

Susan was great to work with! She always went out of her way to help!

BRYAN PENNIMAN*  |  Overall Experience 
Rating:
5.0

Customer service was amazing!

Ryn Garcia  |  Reservation 
Rating:
4.0

The ladies at the front desk were very nice and friendly. I moved in the past weekend. No problems.

Lori Christian*  |  Reservation 
Rating:
5.0

The staff never failed to be helpful. When we checked out, I felt like I was leaving behind an old friend. Thanks for your service and help over the years.

ELIZABETH HENLEY*  |  Overall Experience 
Rating:
5.0

Very clean and secure place

Annette Rathe  |  Overall Experience 
Rating:
5.0

Very nice staff and facility

ERIC JAYNE*  |  Overall Experience 
Rating:
5.0

Thank you

JODI HAMILTON*  |  Overall Experience 
Rating:
3.0

Very nice facility, friendly staff, definently going to continue holding onto a unit here for awhile

Privacy Request  |  First Impressions 
Rating:
4.0

A very nice and clean facility, I just wish they had more units available so I could have gotten a unit the size I really need.

Privacy Request  |  First Impressions 
Rating:
4.0

The two ladies in the office were very helpful and courteous

Privacy Request  |  First Impressions 
Rating:
4.0

I had a great experience when using this storage facility. They answered every question I had and made sure I had the information I needed to use the facility.

linda lensing*  |  First Impressions 
No reviews have been submitted for this location.

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