Wouldn’t go anywhere else.
Janet A | Overall Experience
Customer Reviews for Total Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service at this location is SUPERIOR! They were easy and a joy to work with! I will certainly recommend this facility to any friends, family or myself if the need ever arises! ⭐️⭐️⭐️⭐️⭐️
James r | Overall ExperienceThe ladies in the office have always been very nice and helpful with any questions or concerns that I had.
rick e | Overall ExperienceEXCELLENT CUSTOMER SERVICE!!!
DeShonne R | Overall ExperienceMy parents kept their motor home there when they weren't using it. There has never been any security issues of any kind. They are always there to help you and are very friendly and caring folks. I would recommend this place to all my friends.
DAVE O | Overall ExperienceVery professionally run and the office staff perfect. Gary
gary t | Overall ExperienceThis is by far THE very best storage facility inthis whole Ft Smith and surrounding areas. They are always friendly, always available and great to work with for any reason. Short or long term this is the storage facility for anyone. Debra Presson
DEBRA P | Overall ExperienceNever worried about my property being secure
Brad W | Overall ExperienceI was very pleased with out storage unit and this facility. I would use it again and recommend it to a friend.
Michael B | Overall ExperienceStaff was very helpful and professional with anything I needed. I will use them again in the future and I will gladly recommend them to my friends and family.
Diana M | Overall ExperienceThere was some water damage to my bed, but I had insurance. Reported it to Susan. She was very helpful in instructing me how and where to file my claim.✍ Antonia offered to let me use a trailer to move my belongings from the unit that was farthest from my 27' shipping trailer. All of the staff I have encountered the past three years are excellent❤ I highly recommend this storage facility👍
Anna H | Overall ExperienceSusan is friendly, funny and cares about the people.
TERRY R | Overall ExperienceGreat staff, clean and secure storage.
Joshua S | Overall ExperienceThe place kept my belongings secure, security cameras, password gate, locked storage unit. Access to my unit was easy and able to drive up to my unit was very convenient.
JAMES S | Overall ExperienceStorage is not a uhaul. No first month free rent.
roger d | Overall ExperienceSold my stuff
JAMES T | Overall Experiencenone
Gorton C | Overall ExperienceVery helpful staff. Great location. Seems safe with the coded gate feature. Definitely recommend!
debi r | Overall ExperienceSusan was great to work with! She always went out of her way to help!
BRYAN P | Overall ExperienceCustomer service was amazing!
Ryn G | ReservationThe ladies at the front desk were very nice and friendly. I moved in the past weekend. No problems.
Lori C | ReservationThe staff never failed to be helpful. When we checked out, I felt like I was leaving behind an old friend. Thanks for your service and help over the years.
ELIZABETH H | Overall ExperienceVery clean and secure place
Annette R | Overall ExperienceVery nice staff and facility
ERIC J | Overall ExperienceThank you
JODI H | Overall ExperienceVery nice facility, friendly staff, definently going to continue holding onto a unit here for awhile
Privacy R | First ImpressionsA very nice and clean facility, I just wish they had more units available so I could have gotten a unit the size I really need.
Privacy R | First ImpressionsThe two ladies in the office were very helpful and courteous
Privacy R | First ImpressionsI had a great experience when using this storage facility. They answered every question I had and made sure I had the information I needed to use the facility.
linda l | First Impressions