Comentarios del cliente para Total Rental Center

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Total Rental Center

Grado total:

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Erick L. en

Grado:

Provide a more accurate rate. We were quoted as $129 and ended paying 188, after the office said they could get us a "better deal" than the 140 we were originally quoted.

Donald W. en

Grado:

El cliente no dejó un comentario.

Raymond B. en

Grado:

The employee at the store at the time I dropped it off did not deal with U-Haul equipment. The person that did was gone and wouldn’t be back for an hour. I was dropping it off early at an unscheduled time. I left a note with my information and left the trailer there. I think everything got checked in ok as I got an email the next morning with my final bill.

Rebecca S. en

Grado:

El cliente no dejó un comentario.

chuck K. en

Grado:

El cliente no dejó un comentario.

Mary B. en

Grado:

Customer Service was great but the phone app would not work.

Charles R T. en

Grado:

we are still waiting for response/resolution on insurance charges we did NOT request - we also tried to the 'contact us form' and it won't let us submit -local service people were friendly and helpful to their capability - but online/phone help is not forthcoming since they have our money

Paul M. en

Grado:

Great experience with helpful staff.

Cyrous H. en

Grado:

El cliente no dejó un comentario.

Kippian I. en

Grado:

Give the customer the correct address and especially the DIRECT phone number. We spent over an hour trying to find the place with all the road construction and detours...a direct number would have gotten us in touch with the LOCAL person who knows what is happening.

Jamie R. en

Grado:

My online reservation expired, which delayed picking up my rental by 1 hour as I had to call the 1-800 number and was on hold for 30 minutes. On top of that, I reserved 1 dozen folding blankets that were not provided. There were not in inventory at the location. I was still charged, and not sure how to receive a refund.

Larry S. en

Grado:

El cliente no dejó un comentario.

Sid S. en

Grado:

El cliente no dejó un comentario.

larry S. en

Grado:

El cliente no dejó un comentario.

Timothy P. en

Grado:

El cliente no dejó un comentario.

Brandon K. en

Grado:

Received no call that i needed to pick it up early due to them deciding to close early

Jeff O. en

Grado:

Dave was really easy to work with. He was very helpful. Would rent from him again.

Raymond R C. en

Grado:

El cliente no dejó un comentario.

JASON P. en

Grado:

Too much communication for a simple rental. I think I have 9 texts and 3 emails to rent a trailer.

DENNIS K. en

Grado:

El cliente no dejó un comentario.

Brad R. en

Grado:

Best U-Haul location. Super fast pick-up! Great friendly service! I'll rent here every time!

Kathleen B. en

Grado:

El cliente no dejó un comentario.

jean B. en

Grado:

El cliente no dejó un comentario.

Tabitha E. en

Grado:

It’s not the location that was the issue it was uhaul overall. We used there remote feature for picking up the truck/ dropping off and it was nothing but a nightmare. We ended up having to call and and we waited a total of 30 minutes just to be helped. The truck was an extremely rough ride constantly bouncing off the seat even when the road was in fine condition. Overall just a poor experience and we will use a different company for our move in 3 weeks.

CHRIS S. en

Grado:

El cliente no dejó un comentario.

Jennifer H. en

Grado:

Friendly, drop off was very quick!

Michele H. en

Grado:

Have someone there to check people in at all times.

gordon W. en

Grado:

Had bad vibes with dealer. Gave me trouble because I had my ball on bumper instead of frame. Said the dealer that told me I could shouldn't be a dealer. Over all he just wasn't pleasant.

Patrick V. en

Grado:

Fuel level was not full as indicated on checkout sheet Odometer reading was incorrect as well

Jerome K. en

Grado:

El cliente no dejó un comentario.

Joni M. en

Grado:

Customer service was just unbeatable!

Kathy L. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

Dave knew what he was doing and treated me like my business matter. He walked me through the turn in and then gave me a great deal on a storage unit. I found him easy to work with and honest.

Jean B. en

Grado:

PLEASE discuss that the driver needs to change the way the truck needs to be changed out of the hauling mode. We didn't realize we needed to do this because the last truck we rented was the opposite; you only needed to change that IF you were pulling something. It cost a fortune at the first gas station, but it was MUCH better once we realized that.

David K. en

Grado:

El cliente no dejó un comentario.

dorthy S. en

Grado:

call the uhaul storage location to check storage unit availability before you think you have somewhere to store your stuff, you arrive to your final destination and are told the 800 number can take reservations but they don't know our actual inventory, we have no available units and no apologies. This was the most stressful move I have ever made and I've driven from coast to coast. KNOW YOUR INVENTORY UHAUL or disclaimer to call the storage facility yourself to REconfirm availability.

jason W. en

Grado:

El cliente no dejó un comentario.

Bryan T. en

Grado:

El cliente no dejó un comentario.

Michael N. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

Very efficient! Thank you

Anthony S. en

Grado:

The U-Haul rep at the site went above and beyond to help us. He was such a nice and "good" guy that you would want to represent your organization.

Nathan S. en

Grado:

El cliente no dejó un comentario.

Dave B. en

Grado:

El cliente no dejó un comentario.

jacob b. en

Grado:

Great staff, very easy to work with

Dave B. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

Inside cab windows needed cleaning. Rest of truck was fine, and rode well. Friendly counter service!

Jessica I. en

Grado:

Trailer dragged a little. Uhaul needs to make sure its checking wheel bearings. This trailer was from Texas and it felt like it needed a tune up

Daniel F. en

Grado:

Great service

Nicholas S. en

Grado:

David was great to work with! Highly recommend :)

joe Y. en

Grado:

Great service and very nice location.

LAURA S. en

Grado:

Wonderful owners always very helpful.

Ken I. en

Grado:

El cliente no dejó un comentario.

paul J. en

Grado:

El cliente no dejó un comentario.

John R. en

Grado:

El cliente no dejó un comentario.

Charles P. en

Grado:

I regret that I don't remember the location owner's name, but he was a) very professional and b) also kind of cool and accommodating. The trailer was perfect for our needs; and while I'm not suggesting you should raise prices, I am always astonished at how affordable such U-haul trailers are. So I would certainly recommend the service to others, and when my two college kids are moving back in the spring, we'll be pleased to rent from you again. Thanks for your help making that easier.

alicia x. en

Grado:

Services and storage unit met to expectations, just wish hours could be more convenient.

shana C. en

Grado:

El cliente no dejó un comentario.

Kari H. en

Grado:

El cliente no dejó un comentario.

jerry s. en

Grado:

VERY GOOD SERVICE.

deanne M. en

Grado:

El cliente no dejó un comentario.

David B. en

Grado:

Awesome people and a great location plus an organic health food store!!

Mark P. en

Grado:

El cliente no dejó un comentario.

PAMELA K. en

Grado:

Your agent connected the trailer to my car but didn’t check to make sure the pin was in. It wasn’t and as I reached the freeway the trailer disconnected and I was dragging the trailer behind. It was unbelievably scary!! It took hours of a perfect stranger to help move the trailer because your agent was busy and ME running around the city looking for a new hitch because YOUR agent sold me the wrong one when he installed my tow package ... and I paid $1000. for this craziness!!! Not happy.

Eugene C. en

Grado:

El cliente no dejó un comentario.

adam S. en

Grado:

El cliente no dejó un comentario.

Mike W. en

Grado:

El cliente no dejó un comentario.

Keith P. en

Grado:

El cliente no dejó un comentario.

Seth M. en

Grado:

El cliente no dejó un comentario.

gabe T. en

Grado:

El cliente no dejó un comentario.

Andrea S. en

Grado:

Easy drop-off, no issues.

Suzanne P. en

Grado:

Clean the truck cab

ferdinan M. en

Grado:

Nothing. Everything was excellent

craig T. en

Grado:

El cliente no dejó un comentario.

Jeffrey K. en

Grado:

Very helpful and friendly

THOMAS R. en

Grado:

Very friendly & fast service. would recommend

Scott K. en

Grado:

Maybe have a system for after hours drop off. Fill out papers on the time it was dropped off and put in a drop box so the person that rented it is no longer responsible for the equipment after it is left there.

SUZANNE M. en

Grado:

El cliente no dejó un comentario.

Rebecca L. en

Grado:

Head quarters called my cell while we were trying to clean and fill tank with gas. They were in a hurry for us to return the truck. Return it ahead of schedule! So we got in a hurry to return it... This was annoying because we were already getting it ready to return but still busy. I have three kids and their daddy and two dogs that we had to juggle in order to return it as early as possible.

Greg F. en

Grado:

El cliente no dejó un comentario.

jacob H. en

Grado:

The dolly that i rented was a little messed up but i was still able to use for what i needed it to.

Kevin O. en

Grado:

Dave did a great job. Very easy to work with both with a storage unit and truck rental!

en

Grado:

Get a faster computer

Richard M. en

Grado:

El cliente no dejó un comentario.

Jeffrey K. en

Grado:

Dropped off uhaul with more gas then I recieved it with and was charged an extra $8

thomas M. en

Grado:

El cliente no dejó un comentario.

Paul K. en

Grado:

El cliente no dejó un comentario.

roger S. en

Grado:

El cliente no dejó un comentario.

Bruce F. en

Grado:

El cliente no dejó un comentario.

joe B. en

Grado:

Easy pick up. And drop off

Sam H. en

Grado:

El cliente no dejó un comentario.

joe B. en

Grado:

Easy pick up and drop off. Nice guys

Kyle B. en

Grado:

El cliente no dejó un comentario.

Patrick S. en

Grado:

El cliente no dejó un comentario.

jerry N. en

Grado:

El cliente no dejó un comentario.

Jane P. en

Grado:

This office only open till noon on Sunday which was the day I picked the trailer up. I luckily called to check on getting the trailer which per internet states the office was open till 5 pm. I had to have the trailer that day so won't h they would have called me.

Terry L. en

Grado:

No complaints at all. Great job.

AARON M. en

Grado:

awesome as always

Shawn O. en

Grado:

Truck was dirty inside, check engine light was on entire trip. Terrible communication, always had to leave messages, calls never returned. So communication was with I haul direct.

Nathan U. en

Grado:

I was allowed to reserve dollies and furniture pads online and when I arrived they weren't there. He said it wasn't his fault and that the "internet shouldn't have let me do that." It would have been nice if he had looked over the order before I got there since I reserved it 3 weeks in advance. That way I could have made other plans or he could have, you know, gotten the things I reserved. I didn't have time to go to a different location since I had movers helping me on a time schedule and it resulted in slightly damaging some furniture that I would have used the pads for.

mallory S. en

Grado:

El cliente no dejó un comentario.

Tammy B. en

Grado:

El cliente no dejó un comentario.

julie E. en

Grado:

El cliente no dejó un comentario.

Marya T. en

Grado:

I appreciated the variety of equipment and trucks available to choose from. The truck's cleanliness was above my expectations. The rates were fair. I am glad I chose U-Haul. Thank you!

ROGER H. en

Grado:

Rental could of been a little cheaper. Only use a car dolly for a hour and not a whole day i=otherwise was good

Kathleen T. en

Grado:

El cliente no dejó un comentario.