Customer did not leave a comment.Robert S.
Customer Reviews for Total Eclipse Auto Detailing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DAVID M.
Local location needs to keep corporate office updated on promise rental. I was double booked. I had a lease agreement for a return date set by corporate office. The State of Maine U-Haul manger call me and said that that the corporate office had made a mistake and that I had to return rental or he would report it stolen and have me arrested. He was a bully and very disrespectful. I told him I had an agreement from the corporate office and return per their agreement and not his. After he found out that I was not going to back down he hung up. I returned vehicle as agreement said with no problems. Be aware of this man. I take it personally when someone tries to bully me. This man should be fired. He caused me a lot of mental pain.James L.
No lighting at all in the parking lot-hard to manage dropping off the truck without any lights at all and being alone as a women it wasnt a very safe spot for me.Amy B.
Customer did not leave a comment.Aaron P.
Customer did not leave a comment.Andrew N.
Customer did not leave a comment.LUKE B.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.William B.
Customer did not leave a comment.Threse B.
Nothingâ€¦customer service was top notch!lance B.
Scott Macha is great and a very strong representative for the Uhaul brand.DAVID B.
Great customer service, very friendly and helpful.THOMASP W.
Customer did not leave a comment.TIMMIE H.
Oxford location was excellent.. a little confusion on all the notes recived after making reservation and from traffic office in BrunswickTimothy D.
Scott and Elizabeth were very helpful during our first ever U-Haul experience..Charles M.
Customer did not leave a comment.Christine M.
Good Follow up on the return, Will look into the suspension concern.Glenn G.
Customer did not leave a comment.Amy H.
Customer did not leave a comment.Michael D.
Convenient and friendly, as businesses. Should be. Will. Use. Again.John P.
I drive the extra few miles to SPECIFICALLY get my uhaul from this location. I will even settle on a different size trailer if it means I can go to this location over others. Scott is fantastic and always remembers me and treats me and my boyfriend like he's known us forever. Love love love my experience every time.Samantha C.
Scott was great and went way above what was expected.David B.
Customer did not leave a comment.andra S.
Customer did not leave a comment.Matthew B.
Great service and very clean location.Brian M.
Super friendly and excellent customer service. I love that they have their dogs in the shop who were very well behaved and friendly. They were very helpful, equipment was clean and well maintained. I have rented from a different uhaul in Oxford previously with just the opposite type of service and will only use this location going forward. Thank you so much for having this spot in Oxford Hills! It stinks to have to go to auburn to rent a truck and pay the extra mileage for just moving in this area!HEATHER L.
Excellent customer service and clarity.MATTHEW F.
Communicate better with customers.JOSHUA W.
Customer did not leave a comment.ERNEST G.
Customer did not leave a comment.RICHARD L.
Very knowledgeable and helpful staff. Neat and tidy establishment. I will definitely use them again in the future.EDWARD M.
Avoid this place. It is very unpleasant to enter a place of business and be barked at by dogs and yelled at by a maskless man to not move my hands so his dogs won't bite me. This place should not be a u haul location.WILLIAM S.
I rented a cargo van, was fast, simple, very well explained. The guy was very up front and honest. Would recommend renting from this place. And would rent again if ever needed!CANDI L.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Steven S.
Great friendly service.Roland R.
Customer did not leave a comment.JOHN L.
Exellent service. When we dropped our rental off after hours and couldnt check it in on the app due to reception we left it overnight he had it checked in before i called the next morning to let him know it was dropped off after hours. I also went back to pick up a rental on a reservation and he had exactly what i needed so i didnt have to drive to auburn to get it. I reccomend an advance reservation at this location and he will have what you need when you need it to save you time and hassle. Great people who take being a u haul dealer professionally.GERALD P.
Customer did not leave a comment.ADAM H.
Customer did not leave a comment.SCOTT C.
Customer did not leave a comment.jeff B.
I had a great experience renting from Total Eclipse. The owner was very professional and he went out of his way to make sure I was set up with what I needed. I would absolutely rent from him again!Don B.
While they were very friendly, they knew what I was trying to move. I have a 5'x12' section of dock that I wanted to donate to a kids camp on the lake. Turned out the back gate was not wide enough for us to get the dock section through. I called to see if I could swap it for a car carrier that I saw in their lot, but they said it just went out. I drove the trailer back to them since I was not going to be able to use it. I expected to be charged something, but not a full days rental when it wouldn't work and it was back in their lot in less than an hour after I took it. I ended up needing to store the dock at our property and I will move it in the spring. I don't plan on renting there again.JOAN U.
Customer did not leave a comment.Andrew M.
Customer did not leave a comment.Susan T.
2nd rental experience, just as good as the first.JOHN L.
Amazing service at both pickup and drop off locations.gerald R.
Customer did not leave a comment.KEVIN R.
Customer did not leave a comment.RONALD C.
The owner went our of his way on his day off, his birthday no less. to help me get the van i rented and make sure i didn't need any other help. could not recommend any more then i do. the experience was excellentgreg F.
Service was excellent, facility and equipment was clean. There are 2 dogs behind the counter who bark a little but they're very sweet. Definitely better than the other Oxford ME location (I've used both).JOHN L.
Customer did not leave a comment.RICHARD C.
Customer did not leave a comment.David E.
Total Eclipse Auto was very accommodating and went out of their way to help me by allowing my pickup of the trailer on a Sunday when they are normally closed.CURTIS J.
Absolutley the cleanest and best uhaul I have ever rentedRICHARD W.
It was very easy to reserve the equipment, and the pickup was very courteous and helpful. I will likely need a trailer again and will definitely use this location!!!Larry L.
Customer did not leave a comment.Laura K.
Customer did not leave a comment.Scott L.
Amazing customer service!! Very friendly and super easy to work with. Highly recommend and will use again form this location!!Michele H.
Customer did not leave a comment.Audrey Marie M.
Customer did not leave a comment.Darren M.
U-Haul regularly surprises me, even though I've used your trailers and trucks frequently over the years. The surprise is always positive - on the phone, in the shops and on the road. I can't say that for other outfits that are sometimes less expensive. Somewhere in U-Haul's management, there must be someone setting and encouraging good old-fashioned customer service standards.richard T.
Great customer service.Kevin L.
They were very helpful getting what I needed no time really I got done within hours of doing what I needed an is now back in there hands it worked very well tynick T.
Scott went out of his way to get me the equipment needed, on short notice.Stephen L.
Great customer service has rented from him a couple times. Would highly recommend to anyone.Jacob P.
Customer did not leave a comment.Serena H.
We've rented many 20 ft. U-hauls over the years, but toady we just needed to move some stored furniture. It was so nice to be able to rent a van in Oxford. The owner of Total Eclipse Auto Detailing (Scott Macha) was super nice, and explained everything about our contract thoroughly. We will likely use his auto detailing services in the future due to his pleasant demeanor.Victoria H.
The girl at the location was wonderful! Helpful and nice!Jeffrey J.
Customer did not leave a comment.Michael B.
The franchise was being established when I went in. Good office people. There was apparently a glitch with the rental program but Tim addressed it quickly and effectively. I value a local person than a big city operation. I will rent from this business again.David K.
THE TRUCK I HAD QUIT TWICE WHILE GOING DOWN THE ROAD , LOST ALL FUNCTIONS INCLUDING POWER STEERING , IT COULD HAVE BEEN VERY BAD IF I WASNT STRONG AND ABLE TO BRING THE TRUCK TO A SAFE STOP;David P.
Slow internet made for longer check in, had to use smartphone ove old pc.. but staff was friendly and truck was greatJoshua J.
Impressive professional service. Staff is very patient and willing to please customers. I had to extend my rental for two days and they managed to make it happen for me. I will highly recommend this U-haul rental site to anyone needing this type of service. Top notch customer service.Jeff W.
Customer did not leave a comment.Andrew S.
Customer did not leave a comment.Sarah R.
Scott Macha provided superior customer service.Christopher P.
Scott was great! Very accommodating, and took the time to make sure I would get the most usage for my money!! Really appreciative of his expertise!! Thanks again for making a difficult situation a breeze! MegMegan L.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Roland R.
Customer did not leave a comment.GLENWOOD W.
Customer did not leave a comment.erik J.
Customer did not leave a comment.John Y.
People were nice and helpful but took some time. U-Haul's site was down so I could not properly get my contract open.Karissa K.
Customer did not leave a comment.James S.
Customer did not leave a comment.Rene C.
Customer did not leave a comment.marc H.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.Charles R.
Customer did not leave a comment.scott A.
Posting somewhere on the website the various truck's overall height clearance requirements and widths would have been helpful to me before I reserved a truck. When I asked about this information at this rental pickup location they were very helpful.Scott A.
We went in to the business to check on renting the u haul and Scott the owner was very friendly and told us prices. We decided to rent from him and when we went to pick it up the next morning at 8 am he was there and started the truck for us so it could be warming up while we completed the paperwork. We did a walk around and made sure everything was ok and we left. We only had the truck about 4-5 hours we returned it and made sure everything went well. We dropped the key and did a walk through on return so we would not have any surprise charges. Scott was very easy to work with I would recommend him .Sondra F.
Ordered dolly. Because I was at a 24/7 mobile pickup location I was not able to communicate to a physical body at the time of pickup. Fortunately I was not charged.TERRI J.