Customer Reviews for Tostam Event Rental
(U-Haul Neighborhood Dealer)

Rating:

1.0

The lady wouldn't give me the truck because she wanted it returned same day, even thought the truck has been registered one way. So basically it took me hour from my appointment time to get the truck. After I spoke with corporate and corporates manager had to call her to release the vehicle.

Rating:

1.0

Owner was rude and had no idea what paperwork I needed, truck had multiple check engine lights on and felt very unsafe on even smaller roads. The unit has an address but the specific store front is unlabeled and was almost impossible to find. The truck also had a giant metal plate missing in the bed that was open to the road,I had to put plywood over it so rain water wouldn't splash up and soak all my stuff, or worse, things inside falling right down on the road. Terrible experience from a particularly terrible rental company.

Rating:

1.0

I booked for shifting my stuff from Toronto to London way in advance with a drop off option in London. They threw me under the bus last moment, changing my order to have the truck returned to Toronto instead. was a double journey for me. very disappointed with the experience.

Rating:

1.0

Never ever ever!! This employee of yours is the worst. She came 40 mins late then she changed my bookings according to her, as i was already 40 mins late i rushed to do my work with the uhaul and then after finishing my job i returned ur uhaul back and she gave me long bill, showing things that i never even opted for or informed about. I need my refund back plus compensation for 40 mins waiting.

Rating:

2.0

Terrible terrible condition of equipment in terms of cleanliness . It was smelling really bad with lots of dirt and grime on seats. Had to open windows to be able to breathe.

Rating:

1.0

Put me extra charge of without asking and till now did not get my invoice

Rating:

4.0

Just the door of the cabin was really hard to close.

Rating:

1.0

No customer service/ they were sleeping in location

Rating:

4.0

It was great quick and easy. I got a little confused with the prices and communication with the store worker but it worked out well in the end. Thank you.

Rating:

1.0

This location needs to actually properly provide custmer service as well as clean the vehicle. The vehicle I use was extremely dirty and the vehicle actually felt like it needs to be checked by a mechanic. This was the worst experience I had ever had at uhaul

Rating:

5.0

Nice location for pick up and drop off but not enough trucks busy area

Rating:

1.0

Change the customer attendant on this location

Rating:

5.0

Very good and clean

Rating:

5.0

Little grocery coupons for future points towards next rentas. Tkx.

Rating:

1.0

we had to wait for 40 minutes to pick up the van. I ordered for 3 days rental she made the agreement for 2 days. When we went to return we had to wait 1 hour. The shop is always closed. Store hours are open till 7 p.m .we went at 11.30 .m.closed, 12 pm closed. No phone call or messages are answered. very poor service.

Rating:

2.0

There is a lack of communication between UHAUL and Tostam rental location. Tostam claims they are closed on Sunday but UHAUL setup the pickup point at said location on Sunday. It took 1 hour to figure out Tostam rental did not have documentation for the reservation even though a reservation code and valid pickup information was presented to them. The truck itself showed an engine light within 5 minutes of first startup at a standstill.

Rating:

5.0

Amazing customer service

Rating:

1.0

I have been a frequent U-Haul customer, this was by far, the worst experience I have ever had with you. I will be looking for alternative options in the future.

Rating:

5.0

The service was good, check in and check out were fast too, also the location is just near the TTC bus stop so no need to walk to much. Thank you.

Rating:

1.0

Two time charge on my card and just 21 Km they charge me two times

Rating:

1.0

I was waiting for 2 hours to after completing my whole process in mobile phone. Shop owner was not there to give me the keys and i was calling so many times in uhaul customer services. Afterthat, they told me that they will give me reimbursement but they gave me nothing and moreover they charge extra charges then normal. I never had this much bad experience with any other company. This is the first time i book uhaul and this is the worst one in my life though.

Rating:

5.0

Awesome customer service.

Rating:

4.0

Nothing.. keep up the good work ..

Rating:

4.0

Service was very friendly and nice

Rating:

1.0

Booked a truck for person less contact. Got there at the correct time, truck was not ready, location was late opening. Then had to go in and the asked we do all the paperwork agai.

Rating:

3.0

There was no Gas in the truck when i picked it up and the wiper was broken. Signage was hard to locate.

Rating:

3.0

The tires were bald resulting in some danger during snowy conditions.

Rating:

1.0

Worst customer service by the location. Had to wait 40 min for the manager to do my booking, and the manager didnt at all ask for my confirmation of all the different coverages before adding it, even though clearly mentioning that I require none. Even after the booking was done, location manager wasnt at all ready to correct their mistake and remove the coverage. On top of it the customer service representative manager from the U haul call center with whom I talked on 4th January 2022 was rude and not at all ready to hear my situation and plainly told me that the previous call center representative who directed my call to him clearly gave me misinformation, as if the call center manager wants the customer to figure out all the information by himself and have ZERO expectations of correct information from both the location manager and handlers and even have ZERO expectations of right information from call center representative. The torture of bad experience didn't end here. On the day of returning vehicle, even though I returned the key and vehicle right at 545pm on 5th Jan and had to wait for almost an hour till the store manager arrived until then a 14 year old kid with no information was handeling the desk. Althoug the vehicle was returned right well before time the location manager registered the time of return wrongly and wasnt at all willing to correct the issue resulting in me being charged twice the amount even though I returned the vehicle on time. Thanks to the customer rep with whom I talked on 5th Jan, who finally help me solve the problem In short I will never ever return back to Uhual, it was the worst experience, out of my wildest imagination. But I hope my feedback helps other clients and they dont habe to go through the same.

Rating:

5.0

The ppl I. The store are customer services train and help as far as they could help customers.

Rating:

1.0

I book 10 ft truck but at the lat time they tell me 10 ft truck is not available and i was charged 1.30 per mile and was charged 29.95 for truck never recommend anyone

Rating:

5.0

FIRST TIME USED. EVERYTHING, INCLUDING THE PEOPLE, EXCELLENT. EXPLAINED EVERYTHING.

Rating:

1.0

The customer service was garbage

Rating:

2.0

When I dropped off the keys, an 8 year old took the keys from me. No one checked the vehicle with me for a drop off inspection. And they charged me over mileage when I was given an extra 50km for picking up at a different location.

Rating:

1.0

She added a insurance price on my bill which I didn’t ask for.

Rating:

5.0

Wow! What a nice place. The vehicle was in excellent condition, clean and well maintained. While moving my things, I felt like I was on a mini vacation. The business owners are fantastic as well. Honest and trustworthy. Thank you for the lovely experience.

Rating:

3.0

They only take credit, which is not on the website and the van bed was dirty

Rating:

5.0

My experience was aw some coz I tried a-lot in market for moving and rates were so high but U-haul is cheapest and easy way to move your stuff according you schedule.

Rating:

4.0

Clean it before giving to someone. It was stinking like someone have used it for garbage.

Rating:

2.0

The truck is not well serviced and the tires were not balanced such that the driver couldn’t drive on normal truck speed on highway. We had to go very slowly which impacted the return time for the truck and also very dangerous on the highway, the vendor still charged me extra for 2days even tho it was few hours apart . You need proper maintenance on your trucks.

Rating:

5.0

Everything is perfect

Rating:

5.0

Great smile and service !!!!

Rating:

1.0

I wanted to rent the uhaul for 2 days. It was given to me for 24 hrs (system limitation?). I called a

Rating:

5.0

Everything is perfect

Rating:

1.0

First, Person was not at shop. I have to wait about 20 minutes for pickup. Secondly, the air conditioner was not working with outside temperature, so high. I was literally dripping. In cargo area, there was a used mask. I have to remove it myself. Third, person at shop asked me to full the tank. I fuelled the van tank full with $24.26, that is too much for just 14 km. At last, Due to late pickup, My hole moving get late and I got late for my job, for that I have to take uber costing me more $ 44.09. U-Haul charges me so much but provides worst service. Costing me around $115. So, I pay so much and got worst service.

Rating:

1.0

The lady that she served seemed that she didn’t like what she was doing and was barely talking and answering my questions. I extremely regret that I spent my money at this location. I have informed many of my friends and relatives at that location not to try this location. Was first time and it’s last time to rent from H-Haul. Thank you

Rating:

5.0

The customer service was topnotch…The lady at the store was very nice, helpful and friendly. 100/100 👍👍👍👍

Rating:

5.0

They did great and I love their customer service

Rating:

5.0

The lady was extremely pleasant! And I can’t say that for all Uhaul employees!

Rating:

1.0

The person that I picked up the truck was unprofessional, no knowledge, didn't give me my licence back, chopping food in my face with no mask

Rating:

2.0

Ver unprofessional.

Rating:

1.0

Unprofessional. Stay away. Location was closed when I arrived and dealer arrived 45 mins after the opening time, that too after I called them. Gave me only 5 furniture pads instead of 12 and was assured that I'll only be charged for 5, but took payment for full amount. When asked for a receipt on return, I was told that we cannot give a receipt now and you will get an email.

Rating:

5.0

She goes above and beyond. Good business rapport.

Rating:

3.0

Must clean