We were very happy with the staff being so accommodating as we changed our pick up date a few times. But wife was not happy with the cleanliness of the truck.
James D
Customer Reviews for Rock Creek Husky
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have the ordered blankets on site as requested.
William CThey gave me a truck that consumed too much gas. From Rock Creek to Edmonton, it cost me $600 in gas, and then I had to pay $1200 to U-Haul. A very frustrating experience, as the truck was not well-maintained.
Bhupinder SI made a reservation for a 2 day rental, but no one at U Haul picked up on that and chased me down for not returning the small trailer the next day. When it was returned, as per the original reservation, I was charged another $30 for the second day. In addition to this, when I picked the trailer up in Rock Creek, I was denied the opportunity to pay cash, I was forced into using a Credit Card that I did not want to use, I had the cash but the clerk refused to take it, very poor indeed.
William HAll good
John KMake sure all info from pickup has been sent to the drop off to avoid the issue we had of trying to charge us extra, which were things we were promised at no cost.
brandon kI had a bit of trouble parking the trailer but it all worked out. Staff here was helpful. Also, as I reported to U-Haul, a deer damaged the trailer fender near Brandon Manitoba and I'd just like to add that the person I reported that to was also very helpful and clearly very good at her job.
Dustin GFriendly. Simple drop off, nothing special.
Drayton MBeeing over charges on km is not acceptable. I rented it at 89 cent per km and i get charge 99 cents!!
ERIC CShe was very friendly and polite
DEREK RAnother agent not interested in customer retention.
Brielle JThe location was quite far from our desired area and where the previous location was in Grand Forks. The staff at Rock Creek though were helpful and pleasant.
Trevor RUnfortunately for me this location was the closest one available. Much further than I could have imagined ( in the middle of nowhere to be honest ) overcharged for the retirements of this vehicle and it leaked severally during the rain soaking all of my cardboard boxes.
Nigel HVery friendly and helpful
Pat WThe young woman managing the establishment was most helpful and an absolute pleasure to be around, great customer service!
Jason VDrop off at this location went very smoothly and staff was efficient and polite.
Danna Lno comment it was all good for us
JEANNETTE TWorkers should be givin some a bit of course on how to run the place
samuel fThis location is pretty far off the beaten path. It’s not their fault but it would be better if there was a drop off in the larger Center such as Grand Forks.
John YThe system wasn’t working (not fault of attendant). I had to call scheduling to check in and be able to get the keys so pick up took at least 45 min. The windshield was completely dirty (likely due to location’s proximity to the highway) Also, I was forced to this location (2 hr round trip) from Grand Forks and drove past at least 5 equivalent trucks on my way. Uhaul needs to understand this is not a drive through a city but a drive through mountain passes which impacts fuel costs significantly.
Alexandria RExcept we were charge almost 1/4 of a tank of gas that we didn't use. The print out said one thing and our photo we had when we let shows a much lower amount of Fuel when we pick Ed it up
Amy WThe location originally was no longer taking drop offs , the new location was not set up to get my deposit back. I would love my deposit back thanks
Justin CThis pickup was a total disaster. I had a reservation at the Greenwood location and arrived there to find out the truck was out of service and that the regional manager Sam was supposed to call me. The clerk kept trying to get a hold of Sam who wasn’t answering. I had to call customer service and figure out where to get a vehicle and they send me to Rock Creek, 45 minutes away. Rock Creek says they are not ready for rentals yet and try to call Sam, who is their regional manager too. Sam is not available. I have to call customer service and pass the clerk my phone so they can talk him through how to do a rental. Overall, getting a truck took almost three hours. What this area really needs is a better regional manager.
Leo W