Customer Reviews for Top Notch Customz & Window Tint LLC
(U-Haul Neighborhood Dealer)

199 comentarios

4501 N Illinois St   Swansea, IL 62226

(618) 236-1644

Horario

  • Lunes
    Cerrado
  • Tue–Sat
    10:30 a. m. - 6 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(618) 236-1644

4501 N Illinois St
Swansea, IL 62226

Servicios en esta ubicación:

Horario

  • Lunes
    Cerrado
  • Tue–Sat
    10:30 a. m. - 6 p. m.
  • Domingo
    Cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Return the money for all the items I was charged for and never received

Krissy B. 
Clasificación:
5.0

Brandon was professional and very helpful making recommendations for uhaul services to fit my needs. This will be my designated uhaul location. I will definitely refer my friends and family to choose this location.

TASHA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adama N. 
Clasificación:
5.0

jeffrey S. 
Clasificación:
4.0

I had difficulty with the app finding my location to be able to complete the pick up of the truck. Can you make it so that you can manually put in my location to complete the check in. Otherwise everything went very smooth.

Richard S. 
Clasificación:
5.0

Excellent manager remembered me and knew exactly what I wanted and needed!!!! He is very respectful, professional and easy to work with!!!! This my new go-to U-Haul rental location!!!!

FRANK S. 
Clasificación:
5.0

Everything was as expected.

Cleveland F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian R. 
Clasificación:
5.0

U-Haul location and representative was Awesome! U-Haul needed to be vacuumed out. Other than that it was Great!

Marvis J. 
Clasificación:
5.0

My new go to U-Haul business!!!!

FRANK S. 
Clasificación:
5.0

Easy as can be!

Joe R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele M. 
Clasificación:
1.0

When I drop the truck off they lied and said the gas wasn't a quarter of a tank so fuck them never going to them for a uhual

Gary W. 
Clasificación:
5.0

Was there to pickup truck on 13Oct2022. The Gentleman helped me by extending my hours when I was running late. I appreciate the good customer service!!

DARRYL F. 
Clasificación:
5.0

The Staff at this location was great I really don't know what more they can do to make the Uhaul experience better.

Hector R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD HENRY M. 
Clasificación:
4.0

The gentleman who helped us pick up the U-Haul was great and super helpful! He gave us extra miles and extra days for free to make it convenient for us

Lauren D. 
Clasificación:
5.0

Owner is awesome very friendly and helpful!

Todd M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zeyad M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON S. 
Clasificación:
2.0

Ensure vehicle staging is accurate for self service. Keys should be in the appropriate box as labeled. Some type of remorse should be exemplified in cases where wrong has occurred. Also, customer service rep hung up with me prior to ensuring I was good and set. I had inquired about the $50 guarantee and they told me to hold on, they then spoke with the store rep via speaker phone on my cell, and once done with them, they hung up  I never got my guarantee. Pickup was delayed because staging wasn't correct, location was about to give me a different truck rather than giving me the right key, and the truck about to give me, was already pending pickup by someone else (thankfully the CS rep called that out!) Was an uneasy experience overall.

Mahlik G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HenryB M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bridgette V. 
Clasificación:
5.0

The manager was super friendly and understanding. Will rent here again.

Brett M. 
Clasificación:
5.0

Brandon was the best !!!!!! Very helpful, friendly, plus saved me some money !!!!!!! He was amazing

Bob P. 
Clasificación:
5.0

The gentleman at pick up was very nice and courteous. He took the time to explain everything thoroughly and went over the equipment with me. The entire process went smoothly and will definitely go back to this location in the future.

Terry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay T. 
Clasificación:
5.0

only thing is to check hours of operation. It was my bad wanting to pick-up on Monday to leave Tuesday morning.. they are not open Mondays...other than that it was a good experience.

joe L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
4.0

The truck was clean and parked in an accessible location.

Jacob O. 
Clasificación:
1.0

I had a terrible experience with my 15 ft truck and tow dolly rental. The tow dolly's passenger tail light was taped to hold it together but it worked. The truck's steering wheel has a dangerous amount of play in it. These were two signs that I should have requested new equipment but didn't want my trip to AZ to be delayed. Once I loaded my car on the tow dolly, the passenger tire was very low but I thought I could fill it at the truck stop. No luck as the compressor didn't have enough pressure. I had to call U-Haul and they sent Triple J company rep with a new tire but it didn't fit as the wheel well was bent. I talked to another U-Haul rep who found another tow dolly which was 20 minutes away. I arrived there and a Triple J rep was there to assist me. This was around 9:30pm so it was too late to start my trip. Once we started our trip, the excessive play in the steering wheel made it a challenge to drive but got much worse when I hit strong winds through Oklahoma and Arizona. These pieces of equipment should have never been rented out in the condition they were in. I can't say I will ever rent from U-Haul or recommend U-Haul to anyone.

Patrick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald B. 
Clasificación:
3.0

I checked the air in the tires when I got home and one was flat and another was 20 psi low. One would think the rental place would check that out. Ended up having to wait several hours to get the tire replaced. Thankfully I was at home and not stuck on the road.

Karl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
4.0

I had some initial issues making contact to confirm directly with the location, later to find out they had some weather related phone issues. Other than that, which I realize wasn't their issue, I had no complaints about their service.

Ross R. 
Clasificación:
5.0

NOTHING everything was excellent

Thelma S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANETTE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
3.0

The only thing was we were supposed to pick it up at 5 and my bf sat outside for 18 mins after calling the place and was annoyed. Maybe since the door is locked instead of saying "I'll be out in a minute" just say "give me about 10 mins"

DARRION S. 
Clasificación:
5.0

The man that was always there I forgot his name, he was very helpful in making my move less stressful. I would like to thank him so much.

Mathew S. 
Clasificación:
5.0

Pick up and drop off is quick and easy. Highly recommend this place.

Donald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
1.0

Make sure the code is right on the lock boxes. One lock box wouldn't un lock and I had to call the he main office to get some help!!!

Marsell W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

Everything went perfect and very smooth pick up and no problem with drop off

Donald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine M. 
Clasificación:
5.0

Technical issues with the website to return the trailer. Location services could not detect my location via my phone. I have the latest iPhone 12, good Verizon signal strength and location services was ‘allowed' in my settings. Consider being able to bypass this step and possibly receive a fee for being at the wrong location. I spent about 25 minutes on this, to no avail.

Derek W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

Quick and speedy in and out.

Richard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CODEE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STUART G. 
Clasificación:
3.0

I called u-haul customer service because the website would not give me the code to open the key box. I was on hold for 30 minutes and then when I explained the problem I was put on hold again for 5 more minutes. I explained the problem to someone else and they put me on hold for 10 more minutes. When I asked repeatedly to give me the code over the phone I became upset and raised my voice and then was hung up on. I logged in and out of my account a few times and finally I was able to get the key box code and complete the pick up process.

GREGORY F. 
Clasificación:
5.0

Very professional and courteous. Everything was a smooth process. Will be back for future business.

ADRIANA D. 
Clasificación:
2.0

Overbilled for unrelated fees and charges. Representative was to contact me; however, I have not received a call or email to correct the over charged amount.

ANNIE J. 
Clasificación:
5.0

Excellent work, no improvement needed.

Frances T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mindy H. 
Clasificación:
3.0

The checkin process was a little difficult due to the website not working very well because I had to sign in online since I picked up before the store was open. Overall the truck was good and the drop off was easy because the employee at the store made it very easy

Courtney L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur B. 
Clasificación:
5.0

Fast, friendly and competent. Great customer service.

Jimmy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DODIE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ywanzia R. 
Clasificación:
3.0

Manager Byron, who's over all of these locations, needs an attitude adjustment.

TRASULA C. 
Clasificación:
5.0

Do not stray from your present methods.

Everett D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Renita E. 
Clasificación:
4.0

The sign said they opened at 10:00. No one got there until 10:30

Mack S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harold L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
3.0

The place opens a half hour later than stated in contract. U haul needs to update their site info.

Rick S. 
Clasificación:
5.0

Love this location. Not only is it convenient, the representative is quick and courteous, even in the COVID environment.

Gregory H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
4.0

Very respectful and customer friendly.

Larry R. 
Clasificación:
5.0

Easy access and extremely quick turn in process

Gregory H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawanda R. 
Clasificación:
5.0

Clean, efficient, and friendly to work with, even in this Covid environment

Gregory H. 
Clasificación:
5.0

I could not get lock box code on my phone for early pickup. You sent to old email account I can no longer access, plus I had to log into U-Haul account that I don't have (as far as I know). Sending the code via text message to my phone or this e-mail would have worked.

LAWRENCE W. 
Clasificación:
5.0

Make online pickup less complicated. It took several attempts to make it work.

Gary E. 
Clasificación:
3.0

Uhaul changed our trailer size to a larger unit due to availability issues. Then the unit available did not have properly working lights (several taillights were out). Larger size was more difficult to keep things secure. But we were able to make it work.

Dale K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve W. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY W. 
Clasificación:
5.0

Great customer service Wish I could have used an AARP card

ANTHONY F. 
Clasificación:
5.0

Excellent customer service friendly too

BEVERLY M. 
Clasificación:
5.0

Everything was fine.

RODNEY J. 
Clasificación:
5.0

Just Continue To Provide The Excellent Service That You Now Give??.

SHARON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen G. 
No se han enviado comentarios para esta ubicación.

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