Customer Reviews for Top Gear Auto Sales
(U-Haul Neighborhood Dealer)

137 reviews

6990 Rte 434   Apalachin, NY 13732

(607) 258-2026

Office Hours

  • Mon-Thur: 8 am–6 pm
  • Fri: 8 am–5 pm
  • Sat: 10 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(607) 258-2026

6990 Rte 434
Apalachin, NY 13732

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–6 pm
  • Fri: 8 am–5 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

5-Star service from the Top Gear Auto / Uhaul team. Thank you !

Steven Lewis 
Rating:
3.0

Convenient location for drop off.

Kevin Farr 
Rating:
4.0

Customer did not leave a comment.

DOug Sterner 
Rating:
5.0

Customer did not leave a comment.

Edward Leonard 
Rating:
4.0

I was well taken care of and treated with respect...

Kevin McCarthy 
Rating:
3.0

Simply setting up pick ups n drop offs, app was hard to use n getting to load photos took long periods of time

Kaime Potter 
Rating:
4.0

Customer did not leave a comment.

Adam skoczylas 
Rating:
3.0

Customer did not leave a comment.

Matthew Wells 
Rating:
4.0

All went well. Quick time getting equipment. I would like to buy this particular truck. 15 ft 0037. Thanks

Kevin McCarthy 
Rating:
5.0

The owner of the business that rented us the Uhaul truck was exceptionally knowledgeable and courteous

LINDA KING 
Rating:
5.0

I was very happy with the service we received. The only way it would be better is if they did the hauling for me while I relax at home. I’m sure I will be back to use this great service again. Thank you.

Louise Smith 
Rating:
5.0

Customer did not leave a comment.

John Mocniak 
Rating:
4.0

Customer did not leave a comment.

Kevin McCarthy 
Rating:
3.0

Very nice and kind people.

NORINE CASTLE 
Rating:
5.0

The owner is very helpful!

Danielle Hennekens 
Rating:
3.0

Very dirty. Printer for receipt did not work.

karen bacon 
Rating:
5.0

Implacable costumer satisfaction, best u-hall place I ever experienced Thank you Mark

HAMID NAEIMI 
Rating:
5.0

Easy access

Michael Avery 
Rating:
5.0

Customer did not leave a comment.

Blake Thalacker 
Rating:
5.0

Marc Hennekens from Top Gear Auto was EXCELLENT to deal with! WE HIGHLY RECOMMEND RENTING UHAUL FROM TOP GEAR AUTO!!! He goes ABOVE AND BEYOND CUSTOMER SERVICE! Moving our large boxes off the back ramp made it such an easy move! Thank you Marc Hennekens from Top Gear Auto!!

Lynn Hickey 
Rating:
5.0

Great, they were friendly and helpful

Paul Evenson 
Rating:
5.0

great place to rent from, very polite. no problems at all.

margarite cheney 
Rating:
1.0

rented a truck on line to pickup in one spot and return in another town. Then when online to drop off it said i had to return to the place i picked up the truck. Italked to some one and they said i had on opption.I wasted my day driving the truck back and wait for a ride. Thats not what i signed up for

joseph masters 
Rating:
5.0

When I went to pick up the U-Haul trailer, some of my online pre-registration information was not kept. The U-Haul person at the pick-up location needed to enter it again.

Richard Orth 
Rating:
5.0

Customer did not leave a comment.

ROBERTD HASKELL 
Rating:
5.0

Customer did not leave a comment.

TERRYDANIEL ZACHARIAS 
Rating:
5.0

Customer did not leave a comment.

Lucille Morgan 
Rating:
3.0

Customer did not leave a comment.

Michael Lessard 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GOON 
Rating:
5.0

Customer did not leave a comment.

TERRYDANIEL ZACHARIAS 
Rating:
5.0

Customer did not leave a comment.

Josh Kaewvichien 
Rating:
5.0

Customer did not leave a comment.

Kathleen Reynolds 
Rating:
5.0

Customer did not leave a comment.

Vincent Wojnar 
Rating:
5.0

Customer did not leave a comment.

Kimberly Hale 
Rating:
5.0

Customer did not leave a comment.

MICHAELMARC HENNEKENS 
Rating:
4.0

Windshield was cracked, it had been reported and didn't matter to me but someone else may have been concerned. They had to fix a wiper while i was there. Overall nice people to deal with.

DALEMICHAEL JONES 
Rating:
5.0

The owner was very helpful! Thank you!

Danielle Hennekens 
Rating:
2.0

Trailer was filthy when I picked it up. Had to clean it before I could use it. Ridiculous.

LYLELEE MARSH 3RD 
Rating:
2.0

Tell the customer to arrive 15minutes before the end of the rental because it takes time to return the truck through the app. We were charged an extra day because it set us over the time limit by 5 minutes.

julie kingsley 
Rating:
5.0

Customer did not leave a comment.

TERRYDANIEL ZACHARIAS 
Rating:
5.0

Customer did not leave a comment.

TERRYDANIEL ZACHARIAS 
Rating:
5.0

Customer did not leave a comment.

Aaron Harrison 
Rating:
5.0

Customer did not leave a comment.

RAYMOND DELLEFAVE 
Rating:
5.0

Very friendly. Prompt and efficient service

JOHNC KONECNY 
Rating:
5.0

Thank you for a pleasant drop-off!

Stephen Ellis 
Rating:
3.0

Customer did not leave a comment.

Edward Perrotte 
Rating:
4.0

To start with,I was called two days prior to moving and was informed they didn’t have a truck for me until Monday. I was quite upset and asked the woman if she knows how hard it is to find people to help you move? I had this planned and reserve the truck ahead of time. I actually wanted the 26 foot truck but you only had the 20 foot truck. So I settled with that. She then proceeded to tell me she had a 15 foot truck. And that nothing else was available in the area. I was pretty upset so I told her to figure out what she was going to do before I actually got upset with her. So she found me a location 20 minutes out of my way. The truck ran horribly. I pulled over to try and call uhaul for help and no one answered. I need a truck for the end of the month but I will be looking to rent rent with something elsewhere. I can’t believe I reserved a truck and then got a run around about it. The service needs some serious attention. Moving is stressful enough. Adding issues with the rental I planned on, did not help the cause.

Gna Staccoi 
Rating:
5.0

Customer did not leave a comment.

Terry Watson 
Rating:
5.0

Customer did not leave a comment.

Daniel Labzentis 
Rating:
5.0

Wonderful family run business! I’ll be back for my automotive needs in the future! Great customer service!

Marc Hennekens 
Rating:
5.0

Customer did not leave a comment.

ty Squier 
Rating:
5.0

Customer did not leave a comment.

jamey harrison 
Rating:
5.0

Customer did not leave a comment.

Gregory Bumbalough 
Rating:
5.0

Excellent customer service

JANINE WALDRON 
Rating:
5.0

Customer did not leave a comment.

William Tanco 
Rating:
5.0

Customer did not leave a comment.

Angela Frycek 
Rating:
4.0

Customer did not leave a comment.

Malinda Myers 
Rating:
3.0

Customer did not leave a comment.

Eddie Wong 
Rating:
5.0

Customer did not leave a comment.

Vic Brace 
Rating:
5.0

Customer did not leave a comment.

Richard Thomas 
Rating:
3.0

First off, I did not like that our location was changed. Second off, I am not sure if I will do UHaul again because, even though the towns in NY or about 5-10 miles apart, I was not eligible for the 19.99 a day and to boot, I was charged for mileage.

Linda Swartz 
Rating:
5.0

Everything was quick and easy I'm renting from U-Haul again this weekend

Cathy Stephens 
Rating:
4.0

Made appointment over the phone. I was not told about system using my cell phone to get the code to lockbox. Very confusing. Experience ended up being ok because the owners at the location showed up and handled the situation.

Timothy Corlett 
Rating:
4.0

Customer did not leave a comment.

Christine Mullins 
Rating:
4.0

Customer did not leave a comment.

nancy green 
Rating:
4.0

Customer did not leave a comment.

Laura Atwood-Holiazko 
Rating:
4.0

Customer did not leave a comment.

vince grebe 
Rating:
5.0

Customer did not leave a comment.

eileen miller 
Rating:
3.0

The agent at this location did not verify the trailer number on the trailer with what was on my receipt. It turned out that they DID NOT MATCH which caused an hour delay when I returned the trailer at the return location. However, this agent was very helpful hooking the trailer to my vehicle for me. Thank you.

William Murphy 
Rating:
4.0

Most of my cost was the mileage, a cheaper rate would be nice.

Harry Walp 
Rating:
5.0

Car Trailer was great

Tim Woodruff 
Rating:
3.0

The truck was filthy inside the cabin. There was coffee spilled in the cupholders, dog fur, mud on the floor and the truck had such a strong smell of cigars that I had to buy a lot of car air refreshes to make it a little better.

Fabricio Kannenberg 
Rating:
4.0

Everyone was very pleasant and helpful

janice theodoroff 
Rating:
5.0

Customer did not leave a comment.

William Donovan 
Rating:
5.0

Outstanding customer service

Terri Krauss 
Rating:
3.0

Customer did not leave a comment.

kim kinney 
Rating:
2.0

Trailer was not ready when I got there. They had to unload the trailer before I could take it. Upon inspection the rear doors opened hard due to the lower 2 hinges on the one door being sprung and not fitting properly. Also when opened trailer doors the trailer stunk of stale beer. Must have been full of empty beer products that they had to unload. Had to leave the doors open on the trailer for a few hours to let it air out before putting anything in it. Also the guy who took my reservation (not anyone from this location) did not put down proper pick up times. The time requested was between 4 and 5pm showed at 435pm started process and your computer system added a 3rd day to the rental. Caught that before allowing them to charge my card. Returned trailer in better condition then I got it. The people at the location were very nice and great to work with other then the above situation

mark bennett 
Rating:
5.0

The 24/7 Truckshare system simply doesn't work. The location had my truck ready to go, but when I tried to use my phone to check in, I got a bizarre error message saying something like "no resource has been assigned" and then it crapped out. Had to call customer service to get it to work. Defeats the purpose, doesn't it? Someone didn't do their job, it wasn't at the local site. I have a good impression of the location, but a VERY POOR impression of UHaul.

William Holder 
Rating:
2.0

I ordered a 15' truck from the Vestal Uhaul location. I arrived at Top Gear Auto Sales in Apalachin for the truck at 7:50am. I drove + walked around the place looking for the entry door. I met Matt an employee who directed me to the correct door. His coworker arrived at 8:10am. I followed them in and indicated that I had ordered a 15' truck from the Vestal Uhaul location from 8am - 8pm on Friday 3-1-19. The employee who was late complained of the Dunkin Donuts not having his coffee ordered so he had to visit a different D+D to get his correct order. I did not get out of there until 8:20am! The truck was a bit dirty in the back which I swept out with the push-broom I brought. I brought the truck back at 7:50pm and the place was closed! So I admit, I should've left the key in the drop box by the door. But I wasn't used to doing that. So I took the key with me. I thought Top Gear would be open at 8am Saturday morning. I called at 8:30am and left a message stating that they had my debit card. I checked my messages on my phone at 10am and got a message from a manager at Top Gear wondering where the key was to the truck. So I raced back to Top Gear returned the key and the manager charged me an extra hour because I didn't get the key back until 11am. They opened at 10am. I did not care fpr the tardiness of the person who opened up so late, but I admit I should have left the key in the drop box by the door. I guess I learn by my mistakes.

Karl Ricther 
Rating:
5.0

Customer did not leave a comment.

Charles Allen 
Rating:
5.0

Customer did not leave a comment.

brad foster 
Rating:
5.0

Customer did not leave a comment.

JANINE WALDRON 
Rating:
5.0

Amazing customer service by this location. Very understanding and welcoming. Lovely bunch they are there. When I need another rental I’m definitely hoping to go back to them.

Christa Dimarco 
Rating:
3.0

Was not happy that I didn’t get a refund which I am totally imentitled to as I brought the truck back a day early. And I will be calling to complain and get my refund

KATHLEEN HENNE KMART CORP 
Rating:
5.0

Very friendly. Easy, quick process when picking up the trailer.

Catherine Butts 
Rating:
5.0

Customer did not leave a comment.

Luther Figgs 
Rating:
5.0

Excellent experience, nice and easy drop off!

Kathleen Ward 
Rating:
5.0

Customer did not leave a comment.

Jenny Hartman 
Rating:
3.0

The young gentleman who helped me was courteous, friendly, and efficient; and came out to help me get the trailer hooked up to my truck as the rain was starting. Also volunteered instructions about how to return the trailer on Sunday while the place was closed. Couldn't ask for better.

Jerry Platz 
Rating:
5.0

Associate was very helpful and went above and beyond to ensure my wife and my satisfaction. He was courteous and insightful. Thank you.

amber russell 
Rating:
5.0

Owners were fabulous to deal with. They went out of their way to rectify a situation, and deserve 5 Starts in terms of customer service.

Laura Woodruff 
Rating:
5.0

Great!

Chuck Talcott 
Rating:
1.0

This rental was done by someone else using my name, phone number, and driver license number. I made several phone calls to U-Haul corporate offices as well as the actual rental location prior to the equipment being returned but was unable to persuade the rental location to obtain the identity of the renter. My primary complaint is that U-Haul did not verify the identification of the renter when the equipment was picked up or even after I requested they do so on the return of the equipment. The only help I got was advice to file a police report which I did.

Timothy Manning 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA FORD 
Rating:
5.0

The return was pleasurable, thanks for the help.

STEPHEN BEBEL 
Rating:
4.0

Customer did not leave a comment.

Nicholas Monico 
Rating:
5.0

Customer did not leave a comment.

Patrica Gengo 
Rating:
5.0

good service an everything went well

Robert Oliver 
Rating:
1.0

I was unable to rent the size that I had requested, your smallest size. I was given a 6 x 12 instead which I didn't need anything that big. I also ordered a dozen packing blankets. They didn't have 12 so I was suppose to be given 6 instead. The next day when I was packing the packing blankets were not in the trailer. This was most inconvenient!

Sarah Evans 
Rating:
5.0

Awesome people who went out of there way to be accommodating. Very helpful and very friendly. Would not think twice about using or recommending them again.

steven broome 
No reviews have been submitted for this location.

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