Mr. Sam was amazing. He was friendly upon arrival and made my dad and I feel so welcome to be there.
Apryl Monroe
Customer Reviews for Top City Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Top City helped us out in a pinch when our rental with another company fell through at the last minute. Brand new truck and great service!
Robert RossThey were curious n professional n did a good job.
WAYNE HAMMONDEveryone was very helpful and explained what I needed for a long distance move.
Donna ColatrellaGood Question...my experience was very amenable. I would use the service again. The van was ready when I arrived and the process was easy.
Paulette Bryannothing really from online to live pickup and return very good and nice people to deal with.
william e ellis jrThat was a first time driving a truck but it was really nice and easy. All my fears disappeared during these 300 miles of driving. Thank you U-Haul for existing.
Marie BeugreNot sure what needs to be done to improve. I was assisted by a young man named Holden, He walked out with us and gave us a quick description about the dolly. After the hook up he made sure the lights were operative. Greatly appreciate him and the help he gave us to the point of us departing the building
Jose SantiagoEverything went well thanks so much for good and quick service
Juanita VegaAlthough not in my seat, there was dog hair in the passenger seat. Overall, counter staff were helpful and friendly, and experience was a good one.
Clarence ElliottAll good
Derek TomlinExcellent customer service
Trian KoutoufarisMr Shehann is the best !
Innus ParkerQuite pleased at the rapid receipt delivery the morning (virtually 10 minutes after their opening) after our late evening (after hours) drop off. Thank you!
Tammie HollowoodTerrible service and air conditioner didn’t work on a 98 degree day
Dean HenleyGreat service.
Michael Petersonstaff was welcoming and pleasant
Nicodemus Isaiah FentyI love this location. the staff are very helpful and I have never had issues with any of my rentals through them.
Theresa HinesThe staff at Top City were very easy to work with. Thank you.
Stephen KabiruVery professional and courteous team !
NICKY MALHOTRAStaff was friendly and helpful, made the experience go smoothly.
Timothy BennettOpen on sunday
Gary Wintthe container was dirty from previous usage. Also the location did not have the flat dollys that I ordered, and I do not see that the price was removed from my bill (but that could just be that I did not see a refund for that amount). The reps at this location were friendly and helpful, customer service is 8/10 (problem that the equipment i needed was not available). The truck itself was a 5/10.
Melanie ClavellThere was random trash in the center console. I didn’t get the dolly or furniture pads I rented.
Devin KilgoreOnly issue is to have more dollies for customers to rent. Other than that the service was excellent. The employees were welcoming and helpful. Would drive out of my way to do business with this location ! Thank you
Charity DennisThanks for everything,and will return!
KELEIAN DAWSONUsed drop box was easy and fast
robert WilliamsEveryone was nice and helpful with all help
DALE HEIMBACHClearer signs where the key drop box is.
Cynthia GroceMissing appliance dolly and the the roof leaked. Water inside the truck
WILLIAM GRIFFITHSThey were very helpful and courteous.
tracey shortExcellent
antoine charlesThe truck was DIRTY and NASTY in the cab. It was stuff spilled, the floors were dirty. And it smelled like cigarette smoke. I told the man that I needed the U-HAUL for just a few hours. I emphasized that the iU-Haul needed was just to pick up furniture foe my daughter. And, I wanted the truck that was a size down from the 20’. But they did not have it. Sooo I was forced to get a bigger truck, because I needed something. I was charged for 24 hours, when I should not have been.I haven’t used U-Haul in YEARS. When I need to rent a truck again, I will be going with a different company.
nicole millerGood job
Sander De HeusTruck leaked , 5 boxes drenched
Marla SaundersMake sure you add up your mileage
Allan YoungIt was closed
Aklema ReynoldsReturn was very easy.
Adrian MITCHELLCustomer service was great
rozena hawkinsEverything is was fine
JULIEN VALERYgreat service
Paul GalboThe customer service was very poor. They change the size of my truck without telling me . They change my pickup location without non prior notification. . The lady representative hang up the phone when I was trying to seek clarity on the too many changes on my truck . Worst customer service.
Ivan KamaraThe service was great. The guys at this location was nice and helpful.
Kimberly DillahuntyMake the upload information to rent vehicle less complicated. This caused delay and took longer to rent the vehicle then needed.
Christine SchultzThe location was initially to be in Smyrna DE. I end up ha ING to go pock up my rental I'm a different town causing extra mileage charges. Upon going to pick up my rental at the said location Smyrna, it was closed. I wasted an hour of time waiting for someone to open and to no avail. I was able to get someone on the phone at another of the Carmart locations examining the situation. He said he there was an emergency in Smyrna but no one bothered to inform me prior to pick up at 10am. He never called be back then I get a text saying go to Dover Top city to pick up rental. This was way out of my way. A waste of my time and extra charges. I want to be reimbursed completely for my troubles. Ò
maggie anderson