Customer Reviews for Top City Inc
(U-Haul Neighborhood Dealer)

1,104 reviews

2970 N Dupont Hwy   Dover, DE 19901

(302) 724-6000

Office Hours

  • Mon-Fri: 10 am–4:30 pm
  • Sat: 10 am–2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(302) 724-6000

2970 N Dupont Hwy
Dover, DE 19901

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4:30 pm
  • Sat: 10 am–2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Mr. Sam was amazing. He was friendly upon arrival and made my dad and I feel so welcome to be there.

Apryl Monroe 
Rating:
5.0

Customer did not leave a comment.

Arthur Austin 
Rating:
5.0

Top City helped us out in a pinch when our rental with another company fell through at the last minute. Brand new truck and great service!

Robert Ross 
Rating:
4.0

They were curious n professional n did a good job.

WAYNE HAMMOND 
Rating:
5.0

Everyone was very helpful and explained what I needed for a long distance move.

Donna Colatrella 
Rating:
4.0

Customer did not leave a comment.

Monica Morris 
Rating:
5.0

Customer did not leave a comment.

shelia Sutton 
Rating:
5.0

Customer did not leave a comment.

Melissa Williams 
Rating:
5.0

Good Question...my experience was very amenable. I would use the service again. The van was ready when I arrived and the process was easy.

Paulette Bryan 
Rating:
5.0

Customer did not leave a comment.

Stephen Franklin 
Rating:
5.0

nothing really from online to live pickup and return very good and nice people to deal with.

william e ellis jr 
Rating:
4.0

Customer did not leave a comment.

Latasha Perkins 
Rating:
5.0

That was a first time driving a truck but it was really nice and easy. All my fears disappeared during these 300 miles of driving. Thank you U-Haul for existing.

Marie Beugre 
Rating:
4.0

Customer did not leave a comment.

anthony wharton 
Rating:
5.0

Customer did not leave a comment.

Patricia Root 
Rating:
5.0

Customer did not leave a comment.

Patrick Courtney 
Rating:
5.0

Not sure what needs to be done to improve. I was assisted by a young man named Holden, He walked out with us and gave us a quick description about the dolly. After the hook up he made sure the lights were operative. Greatly appreciate him and the help he gave us to the point of us departing the building

Jose Santiago 
Rating:
4.0

Customer did not leave a comment.

Jonathan Ruffin 
Rating:
5.0

Customer did not leave a comment.

joyce moore 
Rating:
5.0

Everything went well thanks so much for good and quick service

Juanita Vega 
Rating:
5.0

Customer did not leave a comment.

doug mayer 
Rating:
5.0

Customer did not leave a comment.

brian walker 
Rating:
5.0

Although not in my seat, there was dog hair in the passenger seat. Overall, counter staff were helpful and friendly, and experience was a good one.

Clarence Elliott 
Rating:
5.0

Customer did not leave a comment.

carolyn grabowski 
Rating:
4.0

Customer did not leave a comment.

David Tither 
Rating:
5.0

Customer did not leave a comment.

George Glew 
Rating:
5.0

All good

Derek Tomlin 
Rating:
5.0

Excellent customer service

Trian Koutoufaris 
Rating:
5.0

Customer did not leave a comment.

gregoey blake 
Rating:
4.0

Customer did not leave a comment.

Lisa Powell 
Rating:
3.0

Customer did not leave a comment.

Debra Kleinschmit 
Rating:
5.0

Mr Shehann is the best !

Innus Parker 
Rating:
5.0

Customer did not leave a comment.

louise weatherlow 
Rating:
5.0

Customer did not leave a comment.

Lu y Blood 
Rating:
4.0

Quite pleased at the rapid receipt delivery the morning (virtually 10 minutes after their opening) after our late evening (after hours) drop off. Thank you!

Tammie Hollowood 
Rating:
3.0

Customer did not leave a comment.

JERMAINE THOMAS 
Rating:
5.0

Customer did not leave a comment.

George Glew 
Rating:
2.0

Terrible service and air conditioner didn’t work on a 98 degree day

Dean Henley 
Rating:
5.0

Great service.

Michael Peterson 
Rating:
3.0

Customer did not leave a comment.

Fantashia Moore 
Rating:
5.0

staff was welcoming and pleasant

Nicodemus Isaiah Fenty 
Rating:
5.0

Customer did not leave a comment.

Edward Farrell 
Rating:
5.0

Customer did not leave a comment.

Richansom Exantus 
Rating:
5.0

I love this location. the staff are very helpful and I have never had issues with any of my rentals through them.

Theresa Hines 
Rating:
5.0

The staff at Top City were very easy to work with. Thank you.

Stephen Kabiru 
Rating:
5.0

Very professional and courteous team !

NICKY MALHOTRA 
Rating:
3.0

Customer did not leave a comment.

Carolyn Gregg 
Rating:
5.0

Customer did not leave a comment.

Brenda Saunders 
Rating:
5.0

Customer did not leave a comment.

shaneeda shaw-hicks 
Rating:
5.0

Customer did not leave a comment.

ADOLPHUS SUDLER 
Rating:
5.0

Customer did not leave a comment.

joe easley 
Rating:
5.0

Staff was friendly and helpful, made the experience go smoothly.

Timothy Bennett 
Rating:
5.0

Open on sunday

Gary Wint 
Rating:
4.0

the container was dirty from previous usage. Also the location did not have the flat dollys that I ordered, and I do not see that the price was removed from my bill (but that could just be that I did not see a refund for that amount). The reps at this location were friendly and helpful, customer service is 8/10 (problem that the equipment i needed was not available). The truck itself was a 5/10.

Melanie Clavell 
Rating:
5.0

Customer did not leave a comment.

Bonnie Smith 
Rating:
5.0

Customer did not leave a comment.

John Parana 
Rating:
5.0

Customer did not leave a comment.

renee smith 
Rating:
4.0

Customer did not leave a comment.

Sandy Hendricks 
Rating:
3.0

There was random trash in the center console. I didn’t get the dolly or furniture pads I rented.

Devin Kilgore 
Rating:
4.0

Customer did not leave a comment.

Stephen Kabiru 
Rating:
5.0

Customer did not leave a comment.

John Rosati 
Rating:
5.0

Customer did not leave a comment.

Antiono Wardrick 
Rating:
5.0

Only issue is to have more dollies for customers to rent. Other than that the service was excellent. The employees were welcoming and helpful. Would drive out of my way to do business with this location ! Thank you

Charity Dennis 
Rating:
5.0

Customer did not leave a comment.

Wanda Atkinson 
Rating:
5.0

Customer did not leave a comment.

Michael Steflick 
Rating:
5.0

Customer did not leave a comment.

Michele Sherwood 
Rating:
5.0

Thanks for everything,and will return!

KELEIAN DAWSON 
Rating:
5.0

Used drop box was easy and fast

robert Williams 
Rating:
5.0

Everyone was nice and helpful with all help

DALE HEIMBACH 
Rating:
3.0

Clearer signs where the key drop box is.

Cynthia Groce 
Rating:
3.0

Missing appliance dolly and the the roof leaked. Water inside the truck

WILLIAM GRIFFITHS 
Rating:
5.0

Customer did not leave a comment.

Andre Baker 
Rating:
5.0

Customer did not leave a comment.

Mark Culley 
Rating:
5.0

Customer did not leave a comment.

JAMES POWELL 
Rating:
5.0

They were very helpful and courteous.

tracey short 
Rating:
5.0

Customer did not leave a comment.

Mekhi Boyd 
Rating:
5.0

Excellent

antoine charles 
Rating:
5.0

Customer did not leave a comment.

Mekhi Boyd 
Rating:
5.0

Customer did not leave a comment.

Annette Wideman 
Rating:
5.0

Customer did not leave a comment.

Michael Steflick 
Rating:
3.0

The truck was DIRTY and NASTY in the cab. It was stuff spilled, the floors were dirty. And it smelled like cigarette smoke. I told the man that I needed the U-HAUL for just a few hours. I emphasized that the iU-Haul needed was just to pick up furniture foe my daughter. And, I wanted the truck that was a size down from the 20’. But they did not have it. Sooo I was forced to get a bigger truck, because I needed something. I was charged for 24 hours, when I should not have been.I haven’t used U-Haul in YEARS. When I need to rent a truck again, I will be going with a different company.

nicole miller 
Rating:
5.0

Good job

Sander De Heus 
Rating:
5.0

Truck leaked , 5 boxes drenched

Marla Saunders 
Rating:
2.0

Make sure you add up your mileage

Allan Young 
Rating:
5.0

Customer did not leave a comment.

JOHN GRAHAM 
Rating:
5.0

Customer did not leave a comment.

david kimmick 
Rating:
4.0

It was closed

Aklema Reynolds 
Rating:
5.0

Return was very easy.

Adrian MITCHELL 
Rating:
5.0

Customer service was great

rozena hawkins 
Rating:
5.0

Everything is was fine

JULIEN VALERY 
Rating:
5.0

great service

Paul Galbo 
Rating:
5.0

Customer did not leave a comment.

Kiara Mayfield 
Rating:
5.0

Customer did not leave a comment.

ERIC FROMWILLER 
Rating:
2.0

Customer did not leave a comment.

William Hrevnak 
Rating:
5.0

Customer did not leave a comment.

Tahenna HAYNES 
Rating:
1.0

The customer service was very poor. They change the size of my truck without telling me . They change my pickup location without non prior notification. . The lady representative hang up the phone when I was trying to seek clarity on the too many changes on my truck . Worst customer service.

Ivan Kamara 
Rating:
5.0

The service was great. The guys at this location was nice and helpful.

Kimberly Dillahunty 
Rating:
5.0

Customer did not leave a comment.

michelle gaudio 
Rating:
5.0

Make the upload information to rent vehicle less complicated. This caused delay and took longer to rent the vehicle then needed.

Christine Schultz 
Rating:
1.0

The location was initially to be in Smyrna DE. I end up ha ING to go pock up my rental I'm a different town causing extra mileage charges. Upon going to pick up my rental at the said location Smyrna, it was closed. I wasted an hour of time waiting for someone to open and to no avail. I was able to get someone on the phone at another of the Carmart locations examining the situation. He said he there was an emergency in Smyrna but no one bothered to inform me prior to pick up at 10am. He never called be back then I get a text saying go to Dover Top city to pick up rental. This was way out of my way. A waste of my time and extra charges. I want to be reimbursed completely for my troubles. Ò

maggie anderson 
No reviews have been submitted for this location.

Additional Services at this Location

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