Comentarios del cliente para Toolman Tims Rental

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Toolman Tims Rental

Grado total:

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Jim K. en

Grado:

El cliente no dejó un comentario.

Kimberly k. en

Grado:

I had a very hard time picking up my truck. Sat in the parking lot for 2 hrs on th phone with customer service and finally got the key for the truck. I was told this would be easy and it was anything but. I have to say even though I was so absolutely enraged and losing patience the two women who helped me were amazing in every way.

Alex S. en

Grado:

El cliente no dejó un comentario.

Donald B. en

Grado:

El cliente no dejó un comentario.

BILL D. en

Grado:

The staff at Tool Time Tim's was fantastic. Excellent service and friendly people.

Kynslee R. en

Grado:

Steven was friendly and efficient upon my return of the truck! If there were more people like him in customer service, I think life would be easier!

George D. en

Grado:

El cliente no dejó un comentario.

Matthew S. en

Grado:

El cliente no dejó un comentario.

Bryan K. en

Grado:

Great experience

Valerie M. en

Grado:

Don't appreciate the late charge. We were told the 21st (today) was not told a time, didn't really read the contract because we were busy loading trailer (18th) , traveled a full day(19th) , rained heavily the next day (20th) unloaded and delivered (21st) today. So, a little disappointed getting charged $30 for an extra few hours Other than that, it was a positive experience.

Tiffany M. en

Grado:

N/A

WENDY M. en

Grado:

El cliente no dejó un comentario.

Robert D. en

Grado:

rented a dollt and fender was broke and tie downs was broke had to buy one the dolly was a piece of junck you should replace it or get rid of it very bad deal for me wont do again I gought a tiedown and it cost me $ 16.00

Gary B. en

Grado:

Make sure back is swept. Had sweep dirt up before we could load

Jasper D. en

Grado:

Had started truck to clean frost off windshield and was ready to go when I arrived

MATTHEW M. en

Grado:

Toolman Tim provided excellent customer service as he was ready for me and I was in and out in 5 minutes. The only thing that could have made it more convenient was if he had filled the gas tank up to Full prior to my rental. Overall Excellent !

greg s. en

Grado:

El cliente no dejó un comentario.

charles g. en

Grado:

El cliente no dejó un comentario.

Lewis A. en

Grado:

Always great service! Thanks Tim

Alex F. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

Easy pick up location. My issue with this truck was that is absolutely reeked of cigarette smoke. I'm not sure why U-haul allows smoking in any of their trucks. This makes for a very unpleasant long drive! Also this truck needed an alignment really bad. Obviously maintenance had not been done on this vehicle as the wheel was so far off and pulled to the right.

Ray P. en

Grado:

Steven did a good job. Thanks

Ninena M. en

Grado:

El cliente no dejó un comentario.

WILL M. en

Grado:

El cliente no dejó un comentario.

Cheri S. en

Grado:

While this location had exceptional customer service, it was overshadowed by the fact that I should not have been there at all. My reservation was for an Owensboro KY location, and dispatch failed to send a truck there. I had to drive an hour and a half round trip to pick up the truck. Which of course through off the timing for the move. I did ask for, and received minor compensation for the inconvenience. Sometimes that’s just not enough. I’ve since been told, this is not an unusual circumstance. Please don’t treat your customers this way. There are other trucking companies we can utilize, we’ve chosen you. Don’t make us regret the choice.

Marcelo A. en

Grado:

Oil light was on person at location told my wife she should put oil in it

Julie H. en

Grado:

El cliente no dejó un comentario.

Pete M. en

Grado:

El cliente no dejó un comentario.

Brad or Sandra H. en

Grado:

El cliente no dejó un comentario.

Charles C. en

Grado:

El cliente no dejó un comentario.

Jessica S. en

Grado:

El cliente no dejó un comentario.

Darrel R. en

Grado:

El cliente no dejó un comentario.

Charles E. en

Grado:

El cliente no dejó un comentario.

Henry H. en

Grado:

We moved 4300 miles and had an excellent experience with the Uhaul truck and auto transport. The staff at both ends of our journey were great. Thanks, The Hall's

Kaitlyn s. en

Grado:

After hour drop off. Used app to return truck. Wish the pictures you take of the truck actually would save to your phone, your app did ask me to return the truck like 7 times after I had already returned it. The place was fast at sending me a receipt in my email the next morning.

TONYA M. en

Grado:

El cliente no dejó un comentario.

David B. en

Grado:

The drop off email ask if there was anything wrong with the hauler. Yes or no. Then didn't ask what it was. Both left tires loose air. I stopped 3 times to air them up. They need replaced.

DARRELL H. en

Grado:

Tool man Tim is nothing but a common crook. He has stealing money down to an art. When I get on facebook I'm gonna tell everyone just what a crook he is. And everyone else I know or just strangers.

Tim R. en

Grado:

El cliente no dejó un comentario.

Marvin L. en

Grado:

El cliente no dejó un comentario.

charles g. en

Grado:

El cliente no dejó un comentario.

Adam D. en

Grado:

Basically I got the truck with between 1/2 and full when I returned it, i filled it up this cost me almost 150 dollars. Two weeks in a row my checking account was drained for every penny because i still owe for additional miles. Please explain how the extra 60 dollars worth of fuel i put in it doesnt matter when if i return it with less i get to pay 4 dollars a gallon. How do i owe you 58 dollars for miles if i put in an additional 60-70 dollars worth of gas. I will not be recommending your service. I went with Penske in the past and they do not treat people like this. I will go with them from now on I don't get paid till tomorrow thanks for taking the only money I had for food as an otr truck driver who sent my fiancee everything to pay the Bills leaving myself with 10 bucks for food today which you took out of my account I will not be using Uhaul ever again I'll go online tomorrow and pay off the 49 that's still left but that will be the last amount of money you will ever get out of me and my family ever again.

George C. en

Grado:

El cliente no dejó un comentario.

MARKITA C. en

Grado:

Customer service was amazing & extremely fast. Really appreciated!

Don N. en

Grado:

El cliente no dejó un comentario.

Brian W. en

Grado:

I reserved a uhaul online at my hometown location over a week prior to my move date to a city 2.5 hours away. I then receive a call on the day before stating that my location will not have a truck and that the only way I could get one was in a town 50 miles away. I think the system needs to improve online so that it doesn’t look like a product is available when it really isn’t. And the Dollie I wanted was not available due to the location change. The location I picked and dropped off at had great service so no complaints there.

Chester D. en

Grado:

El cliente no dejó un comentario.

Brittany W. en

Grado:

He wasn’t there when I tried to drop off my trailer.

Dan H. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

The staff was a huge help resolving an issue with my Jeep. Many Thanks!

KEVIN N. en

Grado:

Great to do business with.

Amanda W. en

Grado:

The process of checking in after hours online was explained to me as simple and easy to use app. This couldn't be farther from the truth. It took me 45 minutes and 4 representatives to complete my pick up. I was unable to reach the owner of the store since it was the weekend. The interior was very muddy and I was amazed at where the key was placed for pick up. I will not use this location again. Next time I will be sure and drive a little further and hopefully have a better experience.

Jeremy C. en

Grado:

Refund they 86 cents plus $37 or I'll have to contact the bank. Thanks

J David S. en

Grado:

El cliente no dejó un comentario.

melissa b. en

Grado:

I have filed my complaint with UHaul already.

Lesa R. en

Grado:

El cliente no dejó un comentario.

donald k. en

Grado:

El cliente no dejó un comentario.

Leah T. en

Grado:

Tim was very helpful with helping me choose the correct size vehicle I needed.

Riley M. en

Grado:

The place I picked it up was very nice and the staff was as well. I hated my experience booking and driving an hour out of my way to pick up the trailer. It was ridiculous that out of the numerous uhaul locations in town I had to spend two hours of my day picking this up. When I called the corporate office they directed me to the local office where I spoke to the least helpful lady who refused to send me back to corporate to file a complaint when I asked. I would never wish this experience on anyone and would suggest a different company if you have options.

Steven i. en

Grado:

Better inspections. When I received this trailer both tires were bald, the wiring harness had bare spots and kept shorting out and blowing the fuses.

Maggie S. en

Grado:

El cliente no dejó un comentario.

Jeff S. en

Grado:

El cliente no dejó un comentario.

SHANNON B. en

Grado:

Owner has been very accommodating and helpful,even showing up after hours to let me into the facility when I wasnt able to get there during normal business hours. Would recommend for storage needs.