No one at any location or Reps on the phone did anything right. First location for pickup knew anything about resv. didn't have equip. Then finally sent to Tonys. Now my whole days schedule has to be changed. They knew nothing. finally 40 min. later left with trailer. The days schedule is now shot to XXXX! Thank goodness I had brought my blood pressure Meds. What can you do to improve next customers experience, send them to Hertz or Penski
Frank W
Customer Reviews for Tonys Towing & Wrecker
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I've rented the 6 x 12 enclosed trailer several times and this trailer is extremely heavy to lift and place on the ball!! Tony's Towing & Wrecker uhaul rental is the first place that actually had a tongue jack to assist with the hitching and un-hitching this trailer!!! All the uhaul stores need this jack setup if they're renting the 6 x 12 enclosed trailer.
WHEELER DWorst experience of my life!!!!!!! Worst company ever and will tell wveryone and anyone that will listen!! Wasnt the vendors fault. My bookings were changed i was misinformed and didnt get half the stuff i was supposed to! Took 3 hours to finalize getting everything and it cost me 175 for an hour of movers waiting on me because i wasnt on time due to Uhaul!!!
John LNo one was there when we turned in truck.
Darius Mi was charged again for the equipment. no one answers the phone and they don't return calls. I'm owed $90 overcharge.
jennie hThis not a ideal place and it in the part of town that some people do not care to visit. Me of one. plus my request was wrong and I over paid. Had a one way trip and was told l had to return the truck back to that location.
Ray KHave the location manned during business hours. Clean up the place. The location was not clearly marked as a U-Haul location. There were a lot of junk cars on the lot due to the business was multi-use, auto repair, salvage, and U-Haul which is fine except maybe the U-Haul portion could possibly be separated from the rest of the lot, at least for visual appeal.
HERMAN w