Customer Reviews for Tonys Service Center
(U-Haul Neighborhood Dealer)

343 reviews

102 N 9th St   Bessemer City, NC 28016

(704) 629-9523

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(704) 629-9523

102 N 9th St
Bessemer City, NC 28016

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The service attendant Tony was very helpful and understanding. I am totally pleased with the whole experience!!!

JEFFREY BARBOUR 
Rating:
5.0

Customer did not leave a comment.

Peter Strassels 
Rating:
5.0

Tony was super helpful, he even adjusted my hitch for me. Super fast service and very helpful. I definitely recommend him.

Jim O'Day 
Rating:
2.0

Opened 30 minutes late, was very unprofessional and a smart ass and didn’t have my reservation ready when I got there

Travis Robbins 
Rating:
4.0

The vehicle’s gear needs to be checked out. If you put in one gear, it might go to the next one. All in all, I would recommend my family and friends to rent the U-Haul’s here.

Timmeco Stevenson 
Rating:
5.0

Everything was perfect

chris walls 
Rating:
3.0

It wasn't open when I dropped off the uhaul.

Edith Connard 
Rating:
5.0

Nothing, the folks here are great !

Gordon Cable 
Rating:
5.0

Customer did not leave a comment.

Alfreda Lawrence-King 
Rating:
3.0

I had to drive it back to the original place after moving to South Carolina then I refilled the truck to only get there and be charged and additional 57$ Too pricey for me not to mention the 147 it took rent it

BRIAN RUSSELL 
Rating:
4.0

Customer did not leave a comment.

Alfreda Lawrence-King 
Rating:
5.0

Customer did not leave a comment.

nicole hudson 
Rating:
4.0

Customer did not leave a comment.

Vincent Martin 
Rating:
3.0

Customer did not leave a comment.

Benjamin Levin 
Rating:
3.0

Customer did not leave a comment.

Benjamin Levin 
Rating:
5.0

Friendly and courtesy

eurika camp 
Rating:
5.0

This is the best U-Haul location in existence! very personal, great guy, cool building and great service. Most importantly of all the U-Haul I rented was in great shape did everything I needed no problem well maintained and clean. And key drop and vehicle drop off was easy as could be. Would 100% go back to this location

jake krasen 
Rating:
5.0

Customer did not leave a comment.

jack eller 
Rating:
5.0

Keep doing what your doing

lisa gregory 
Rating:
2.0

I ordered a 15 ft truck a few days in advance and when I arrived they told me they can only give me a 26 ft truck. Later that day I got stuck trying to turn around on a narrow road and that resulted in me having to pay a tow truck $415 to get me out. I really wish they were able to give me what I ordered instead of a truck that was over 10 ft longer.

jeff warsaw 
Rating:
5.0

Customer did not leave a comment.

Ricco McCain 
Rating:
5.0

Great service!

Noah Vertefeuille 
Rating:
5.0

Customer did not leave a comment.

Susan Huskey 
Rating:
2.0

Customer did not leave a comment.

krystal weaver 
Rating:
5.0

It was a hassle to get my things moved the battery kept going dead.had to keep trying to find someone to jump the truck off.and no one really wanted to do it being that big of a truck. The battery was dead when I went and got the uhaul.i really didn't understand why he didn't just give me a different truck.

lashayar jackson 
Rating:
5.0

Can't think of anything.

SCOTT MANNDY 
Rating:
4.0

Customer did not leave a comment.

Shari Duer 
Rating:
5.0

Customer did not leave a comment.

amy pasour 
Rating:
5.0

Very fast service

brandon jones 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SAYERS 
Rating:
3.0

Customer did not leave a comment.

Roger Mauney 
Rating:
5.0

Customer did not leave a comment.

thomas mclaughlin 
Rating:
5.0

Excellent service. Helpful. I recommend anyone to see Tony’s Services.

victoria Issac 
Rating:
5.0

Friendly and fast

Todd Fowler 
Rating:
5.0

Customer did not leave a comment.

victoria Issac 
Rating:
5.0

Tony was a great help, and worked with us on extending our days. I would recommend this location and him highly. Thanks Tony, Great customer service!!!

elaine eller 
Rating:
5.0

Customer did not leave a comment.

TUNG DOAN 
Rating:
5.0

Customer did not leave a comment.

Robert Snyder 
Rating:
4.0

Tony made sure we had a trailer. Because the one I reserved wasn’t gonna be there. We did get a better one. But it didn’t have the wheel chalk for the bike like said it did. He said it stayed there all time. I felt like if it stayed there, he knew it didn’t. We had to strap it down tighter than should. Was scared it would mess up the forks on bike. But it was okay. We found this out the day before we were picking up the trailer and day we were leaving. So we had to make it work. We were just extremely worried. He did make sure we had a trailer and an upgrade for same price we had reserved. He was extremely nice.

Lisa Shuffler 
Rating:
5.0

Customer did not leave a comment.

john r 
Rating:
5.0

Customer did not leave a comment.

James Long 
Rating:
5.0

Customer did not leave a comment.

Thomas Willis 
Rating:
5.0

Great

harley davis 
Rating:
1.0

Customer did not leave a comment.

Marcus Boyce 
Rating:
5.0

Very friendly and accommodating

Grant Gibson 
Rating:
3.0

Customer did not leave a comment.

Erin Champion 
Rating:
5.0

great location and the owner and staff great folks.

Danny Kendall 
Rating:
5.0

Put a landing gear on the trailer

steve garrett 
Rating:
5.0

Continue to do what you doing. The service was great and I had no problems. I recommend 4 friends to you. Thanks a lot

Sherita Spencer 
Rating:
5.0

Trailer worked great for me.....Tony's was closed when I went back at 2:15 pm, so I parked the trailer in the same spot I picked it up. Tony and his young employee were great to work with.

jeff lynn 
Rating:
5.0

Friendly kind ppl to work with very professional I would recommend my friends and family to use this service Thanks for serving me in my time of needs all 5 stars on my end

CARL HAYNES 
Rating:
5.0

Very friendly. I just walked in. No reservations needed. Call ahead and ask what equipment he has, then stop by soon after calling .

charles burns 
Rating:
3.0

Customer did not leave a comment.

Dale Antrim 
Rating:
5.0

They have been the best to me every time

stephn russell 
Rating:
5.0

They took great care of us

stephn russell 
Rating:
5.0

Fast and friendly place, going to go back soon.

stephn russell 
Rating:
5.0

Customer did not leave a comment.

kenneth cooper 
Rating:
5.0

Tony is a great guy. Goes out of his way to make sure ur taking care of. Top notch. Highly recommend

Dywayne Barnett 
Rating:
5.0

Customer did not leave a comment.

Joe Ramseur 
Rating:
4.0

Customer did not leave a comment.

Erik Schalburg 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Whitehead 
Rating:
1.0

Customer did not leave a comment.

Julie Roberts 
Rating:
5.0

Customer did not leave a comment.

Brenda Cozart 
Rating:
1.0

They didn’t reset the trip mileage on the truck so they tried to say that I drove the truck 2 hundred and something miles and when I picked up the truck I drove 39 miles and the 39 miles back to the drop off location so either the trucks trip mileage wasn’t reset or it’s messed up bc I didn’t drive but maybe a hundred miles or less and they have me 75 miles with the rental

carmen swink 
Rating:
5.0

Customer did not leave a comment.

Holly Tillett 
Rating:
5.0

Tony was extremely nice and very helpful. I would recommend him to anyone!

susan mcleoud 
Rating:
5.0

Everything is good

janice littlejohn 
Rating:
5.0

Since meeting Tony. I will never go anywhere else. Stand out service. Goes above and beyond my expectations. I’m disabled on oxygen. He makes sure every trans action is as easy as possible for me. I recommend him to everyone. U-hail side and automotive size. Best place around 5 star rating from me⭐️⭐️⭐️⭐️⭐️

Dywayne Barnett 
Rating:
5.0

Customer did not leave a comment.

tyesha holland 
Rating:
5.0

Great folks

Kimberly Walton 
Rating:
5.0

Tony is a wonderful person. Very professional. Always willing to help. I’m disabled and he goes above and beyond to help me out. Only place I deal with now. Give his shop 10 out of 10. Best place ever

Dywayne Barnett 
Rating:
5.0

I am happy with Tony's service and had no problems at all. I'd recommend it to anyone worth recommending to.

william carver 
Rating:
2.0

Truck had been damaged prior to pick up

Stephen Benedict 
Rating:
5.0

Fast friendly service

roger mauney 
Rating:
5.0

Poor customer service. Extremely hateful. Can't multitask. Don't listen to the customer.

Jonathan Pettry 
Rating:
5.0

Customer did not leave a comment.

scott davis 
Rating:
5.0

Tony was amable, did paperwork very fast, explained all details carefully

Alicia Fuentes 
Rating:
5.0

Very good overall service from Tony's.

stan grant 
Rating:
5.0

Customer did not leave a comment.

rebecca barlow 
Rating:
5.0

Customer did not leave a comment.

Asia gaulden 
Rating:
2.0

They did not take cards i end up paying cash. And when i got to where i was going .. Went yo turn it in a day early and could not eben grt my monry back im habing to wait 6 weeks gor my money

Trisha Carter 
Rating:
5.0

Nothing to improve! Thanks tony so much for your help you are awesome!

SABRINA HAMRICK 
Rating:
1.0

I have never had such a bad experience with U-haul. I told the Customer Service Agent at the Franklin U-Haul that I wanted to rent a truck for one day starting on January 10 and bringing it back in Charleston the next day. I asked them where I would take the rental in Charleston and they said I would be emailed the return site. I was surprised when I found out my rental was in Bessemer City. I was even more surprised to find out I wasn't give the key box code to get the key. It took an hour to get someone at 800-U-Haul to get me a code. My internet on my phone would not work in BC. The Gastonia office would not help me. I called Monday to see where to return my truck. A person told me I had the Truck Illegally. Another representative hung up on me. Then I found out I had a three day retail. I never asked for a three day rental. U-Haul is a mess.

JULIUS BARKLEY 
Rating:
5.0

Customer did not leave a comment.

MARISSA CURRY 
Rating:
5.0

Customer did not leave a comment.

ROBERT LUTZ 
Rating:
5.0

Nice people, nice place.

JUSTINDANIEL PICKENS 
Rating:
1.0

Did not get the service I was informed I would have.. Highly disappointed!!

MUHAMMAD ABDUSSAMAD 
Rating:
4.0

Trailer was very muddy but otherwise had no problems

STEWART BLANTON 
Rating:
4.0

Thanks Tony and his son Anthony

TERESA GEYER 
Rating:
2.0

Have the center open ON TIME, not an hour and a half late. Make sure the equipment is cleaned out and no trash or dirt is left in the equipment. Have working printers for receipts.

James Hopkins 
Rating:
4.0

I’m very pleased with Tony and the friendly service he was very helpful .

diane willocks 
Rating:
3.0

no one was there but used the app to return. VERY EASY LOVE IT!

WILLIAM MATHIS 
Rating:
3.0

Customer did not leave a comment.

Eli Cherry 
Rating:
5.0

Thanks Tony!

Jimmy Hart 
Rating:
5.0

Where I dropped the trailer off was great! The problem I had is with the original location that I was to drop it off at. CCs, no one was there and when I finally got someone on the phone, they were going to try and get someone over there but 15 minutes later I still hadn’t heard from them. So I called the location where I did drop it off to confirm that I could.

DOUGLAS NITKIEWICZ 
Rating:
5.0

I ended up at Tony's Service Center to rent a U-Haul cause I had reserved one in the town i live in and when I got there to pick it up a guy there said the people were out of town and had been for week. So I had to call around and look for another place that had one was Tony's , I had to drive to another which meant more miles and time out of my day of moving. I feel like if you can reserved online at a place that it should be available when you get there.

Misty Messick 
Rating:
5.0

Customer did not leave a comment.

ROBERT ANTHONY DAIUTO 
Rating:
5.0

Customer did not leave a comment.

Zandra Weaver 
Rating:
2.0

They were not open at 8:50 am

Penny Hunter 
Rating:
3.0

Customer did not leave a comment.

John Shrewsberry 
No reviews have been submitted for this location.

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