Comentarios del cliente para Tonys Service Center

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Tonys Service Center

Grado total:

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Deborah G. en

Grado:

My scheduled pick up time was 9am... Tony shows up 45 mins late.... I had hired help for a 2 hour window (9am-11am) therefore that started the day the wrong way.... then once he finally gets me the keys without any info about mileage, fuel gage, or truck return policy, etc. the battery wouldn’t start in the truck I had reserved... I had to get a smaller truck that he said was the same price... I know it wasn’t because I looked at pricing before reserving... he said “I’ll give ya a discount” which didn’t happen... in fact an additional charge was taken from my account... he clearly shows zero professionalism... If I ever use Uhaul again (highly doubtful) I would never recommend using this location...

William M. en

Grado:

Dropped my vehicle off after hours.

mystery W. en

Grado:

The elderly gentleman took an hour to rent me a 5 x8 trailer, could not work the computer, gave me no paperwork just told me that I would get an email. Worse experience I ever had, and I rent on a regular

jamionantwan H. en

Grado:

Everything was perfect

Michael I. en

Grado:

El cliente no dejó un comentario.

Jennifer D. en

Grado:

El cliente no dejó un comentario.

Darlene W. en

Grado:

El cliente no dejó un comentario.

Naomi G. en

Grado:

El cliente no dejó un comentario.

JOSEPH P. en

Grado:

the guy working there was very nice,but the truck we got was junk, we got 5 miles down the road ABS,light came on,then the brake light came on with the dingging warning the whole time, then the engine light came on, we called back to tonys, and he said to just keep driving it, so we did. but the worst experince i have ever had renting from you guys, and not sure if i will ever again ?

cherial G. en

Grado:

I am a regular customer but I never experience sure bad service as this I rented a truck for only two hours I use maybe 20 miles when I return the truck I had to wait until he was done working on someone car for about 1 hour. I ask could he check me out and he told me to wait until he was done with what he was doing. He didn't check the mileage he did make sure I put gas back in and said I was good to go.i always use you guys but I feel like I was disrespected. Also created out of my money.he was very nasty in front of this other customer.

ricky W. en

Grado:

El cliente no dejó un comentario.

Robertlavon S. en

Grado:

El cliente no dejó un comentario.

david R. en

Grado:

El cliente no dejó un comentario.

Roger L. en

Grado:

Where do you want me to start? Uhaul had a week to get a tow dolly to the location I requested and couldn't make it happen. I had to go elsewhere to pick it up. Then only half of the lights worked. Go to drop it off at the location requested when reserved, they cant accept it because uhaul has set them up yet to accept or rent equipment. So I had to return at yet ANOTHER location not requested. To top it off, I have an unauthorized charge on my account for dropping the tow dolly off. In my strong personal opinion, DO NOT use uhaul again!

Scotty V. en

Grado:

Very friendly. Glen was awesome even hooked up the trailer for me. Made sure it was good to go before I left.

Glenda L. en

Grado:

I had a very bad experience with U-haul. I initially reserved a tow dolly at the East Franklin location in Gastonia. I had an 11:00 pick-up time because I had to tow a car to a location by 2:00 PM . After hooking my truck up to the tow dolly and checking turn signals, I was told that the right turn signal wasn't working on the tow dolly because I had a blown fuse in my truck and was instructed to get it replaced before I could take the tow dolly. It was unhooked from my truck and I took my truck to Pep Boys to get the fuses checked; however, they did not find a blown fuse. I went back to the uhaul on East Franklin and told the lady that I didn't have any blown fuses. She indicated that something must've chewed through my wiring and then cancelled my transaction. I didn't think there was a problem with my truck so I decided to stop by another U-haul location which was Tony's service center in Bessemer city. I explained to him what had transpired at the other location and he preceded to plug in a tool that checked all my signals on the truck. He found everything to be fine on my truck and stated that the problem had to be with their equipment, not my truck. By this time, it was already 1:30, but I went ahead and rented the equipment from the Bessemer City location. Due to the mistake made by the employee at the E Franklin location, I missed the deadline to have the car at its destination on time. I didn't arrive until 5:00 when I should've arrived at 2:00. The delay should've never happened because U-haul should have checked their equipment thoroughly instead of automatically assuming the problem was with my vehicle. When I asked the employee if it could possibly be their equipment, she said no because when they are returned, they are checked at that time. I feel that my delay was due to uhaul's negligence and feel that I should be reimbursed.

benjamin S. en

Grado:

Upon pick up and drop off the customer service was terrible. During drop off he sat on his phone while I was trying to drop off, and was just very rude in front of my family. I have used uhaul many times but I will not go back to this location.

delante W. en

Grado:

El cliente no dejó un comentario.

bryan H. en

Grado:

El cliente no dejó un comentario.

Jamie B. en

Grado:

El cliente no dejó un comentario.

Susan S. en

Grado:

El cliente no dejó un comentario.

nora D. en

Grado:

El cliente no dejó un comentario.

Michelle W. en

Grado:

El cliente no dejó un comentario.

grace M. en

Grado:

The truck was full of roaches! I was charged the rental fee and $50 towards the mileage and was charged again when I returned it, another rental charge of $59.90! I was never told about the additional charge when I rented it. Full of surprises that should have been told to me from the beginning.

Jeffery S. en

Grado:

I had a truck reserved at the location most convenient to my location. Two hours before time to pick up the truck I got a call that the truck was no longer available. I had to go to a location out of my way. Unexceptionable, what’s the point of a reservation? With that said the location I did pick the truck did a good job. My comments are no reflection on them.

Rocky P. en

Grado:

El cliente no dejó un comentario.

Herlando D. en

Grado:

Not to friendly.

Kevin P. en

Grado:

El cliente no dejó un comentario.

Pamela J. en

Grado:

El cliente no dejó un comentario.

Derrick P. en

Grado:

El cliente no dejó un comentario.

BILLY P. en

Grado:

El cliente no dejó un comentario.