Customer Reviews for Toms Tire & Service
(U-Haul Neighborhood Dealer)

93 reviews

200 N Waco St   Hillsboro, TX 76645

(254) 221-4718

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(254) 221-4718

200 N Waco St
Hillsboro, TX 76645

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANTHONY E. 
Rating:
3.0

Can't think of anything. We returned after their business hours so no one was there to interact with.

Lisa S. 
Rating:
1.0

First of all, I reserved the haul trailer online. I opted out of the 70.00 in insurance and have proof. I got to the store and he asked for my card. Come to find out he chose to charge me for the insurance and I never authorized it. I'm mad and I want my money back. Why was I charged for something that I did t authorize. Then the guy hooking it up told me there was something wrong with my trailer plug and just shrugged his shoulders at me and wasn't helpful. There was another guy that came out to help me trouble shoot it after that which I appreciate but the other guys were not helpful at all and over charged me.

APRIL D. 
Rating:
3.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

Provide the trailer that I request. And do not try to lie and tell me they're all the same.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

DIANE M. 
Rating:
4.0

Very dissatisfied to get a text that I hadn't written your requirements when I fact-I only used trainer for 4hrs and retuned to exact location. Didn't like having to call and do someone else's job.

JULIE T. 
Rating:
5.0

Nothing to improve. Customer service and equipment were great!!!

BOBBY D. 
Rating:
5.0

Nothing

Nancy T. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

ERIC J. 
Rating:
5.0

Customer did not leave a comment.

Latoya B. 
Rating:
5.0

I had a 26 ft truck rented I'm on my way to get it and they don't have it I had to get a 20 ft truck Lucky I brought my cargo trailer are I would have been in a mess Barely got all my stuff I had the big truck rented over a week Wasn't very happy with this

Mary J. 
Rating:
5.0

Customer did not leave a comment.

Danny L. 
Rating:
5.0

Customer did not leave a comment.

Matt S. 
Rating:
5.0

Hard working men there. The inside and outside of the uhaul was good. The only thing I could mention would be to check wiper blades, the ones on there didn't do very good. Other than awesome ride. Thanks uhaul it was riding with ease.

SHERRY J. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Customer did not leave a comment.

MARCO M. 
Rating:
4.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN J. 
Rating:
5.0

Very frustrating. My pickup location was moved twice even after I checked in and prepaid. The last move was later the night before an early pick up and while I was traveling. It was in a town 30 Mike's north of where I was staying and loading. This you look more than an extra hour out of our move day

Michael D. 
Rating:
4.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

MARK J. 
Rating:
5.0

Customer did not leave a comment.

Denine C. 
Rating:
3.0

Customer did not leave a comment.

HERBERT A. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
4.0

Returned truck after business hours, but parking was good and was located downtown.

Dana T. 
Rating:
5.0

Not a thing to my knowledge.

PAT A. 
Rating:
5.0

Customer did not leave a comment.

christopher U. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Tow dolly had problems with the ratchet straps being worn out and hard to get released, one of the car ramps was very hard to put back in the dolly after loading the car, and one of the handles was missing. Straps were new but ratchets were worn out.

DOAK G. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
2.0

Even though the hours said open there was nobody there I had a hard time getting my trailer returned but calling Mundy Street where I rented it she walked me through all the online returns which I'm grateful for

KEITH B. 
Rating:
5.0

All was clean ready to go.

guy M. 
Rating:
5.0

Customer did not leave a comment.

Rosina R. 
Rating:
4.0

Customer did not leave a comment.

DANIEL F. 
Rating:
3.0

Upon returning the vehicle it was 1118am and they close at 1130am and said I already closed the computer down use the app. Finally got him to do his job but he had attitude about it.

Tammy B. 
Rating:
3.0

Although it wasn't ready when I arrived it was very helpful to use while making my move to the metroplex. Thank you U-HAUL!

Vanessa M. 
Rating:
1.0

i was screwed well over $100 because of yalls mistake! and was charged double

Tristan S. 
Rating:
4.0

Customer did not leave a comment.

Bobby A. 
Rating:
5.0

Very friendly and accommodating!

John L. 
Rating:
5.0

Nothing

DIANE D. 
Rating:
5.0

n/a

BILLY C. 
Rating:
5.0

Customer did not leave a comment.

OGDEN B. 
Rating:
5.0

Great service!

Kathy M. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
4.0

Great rental experience. Thanks

Curtis S. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Toms tire staff are great to get set up quick.

Mark S. 
Rating:
5.0

Making sure the equipment is installed properly.

Fallon C. 
Rating:
5.0

There was one dashboard light that kept coming on and off. Not sure what it was. If dealer is aware of this it should be mentioned, so we as the driver don't get too worried that something may happen when it is on.

Genevieve Y. 
Rating:
5.0

Customer did not leave a comment.

Allen F. 
Rating:
4.0

Very nice, friendly and helpful.

Donnie K. 
Rating:
5.0

Customer did not leave a comment.

EDWARD D. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
4.0

No improvement ideas

Allen F. 
Rating:
3.0

Customer did not leave a comment.

Laurie L. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Very nice people working here front and back thanks so much will be coming back

Luis D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

No changes recommended

Jolly H. 
Rating:
5.0

Customer did not leave a comment.

Nicole H. 
Rating:
4.0

Nothing to improve. Very helpful personnel. Would be a return customer.

Lana G. 
Rating:
5.0

The gentleman was helpful in outlling costs of future rental needs.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Renaldo M. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
4.0

Customer did not leave a comment.

alvin L. 
Rating:
4.0

I dropped my rental off on a Sunday so no one was there...so I cannot rate that...but, They delivered my checkout and receipt very promptly on Monday morning so that's an A+

Kelly C. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Audrey C. 
Rating:
4.0

Customer did not leave a comment.

Everett A. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Melvin B. 
Rating:
5.0

Very helpful and quick. It was almost too easy, all I had to do was drive up and they took care of everything.

Ryan R. 
Rating:
4.0

We rented a 26' Truck the pull out ramp was about 8' to 9' putting the angle of the ramp around 40 degrees. The ramp should have been twice that length. Made it very difficult to load and unload. This should be checked before each rental. Other than that the truck was fine.

David E. 
Rating:
5.0

Customer did not leave a comment.

Marion M. 
Rating:
5.0

Customer did not leave a comment.

Sonja W. 
Rating:
5.0

Got it checked in quick

Gregory G. 
Rating:
5.0

Needed a 6x12 box for a move, they didn't have one available but wanted to make it happen for us. Between the guys at the shop and the UHaul staff on the phone they sorted a trailer out of Whitney for us. Despite us offering to just go to Whitney to get it they insisted on doing it for us and had it available the next morning by 9. Excellent customer service over the phone and in person too.

CHARLES H. 
Rating:
5.0

No problems and great service from both pick up and drop off.

CLIFF B. 
Rating:
4.0

U-haul rental software. The rental place had to reboot it twice and then had to use the old system so I could get on the road.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Bob E. 
Rating:
4.0

Customer did not leave a comment.

chester P. 
Rating:
5.0

Customer did not leave a comment.

gregg S. 
Rating:
5.0

Tell them if they are using a prepaid debit card they will get charged a deposit.

William S. 
Rating:
5.0

I should have inspected the UHAUL trailer and soon found out aparently it was used to haul auto parts. It left a grease and gasoline residue in in the trailer. I really needed the trailer for the next morning so I cleaned before loading upholstery furniture. On return, I did tell the dealership about the occurrence and they apologized for the problem.

John B. 
Rating:
5.0

I will rent from this location in the future.

John B. 
Rating:
4.0

Pick up location was changed the day before to a local that was an additional 25 mins out of the way from the house I was loading from. Had to drive from Laguna Park to pick up truck in Hillsboro and drive back to Laguna Park to load. It still work out through they compensate the millege just cost me more time and gas.

Jennifer H. 
Rating:
5.0

The dozen moving blankets I ordered (and for which I paid) were not provided. I would like a credit for this cost.

Cheryl W. 
No reviews have been submitted for this location.

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