Customer Reviews for Toms Service Center
(U-Haul Neighborhood Dealer)

443 reviews

1 A Railroad Ave   Wrightstown, NJ 08562

(609) 723-5928

Office Hours

  • Mon-Fri: 8 am–3:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(609) 723-5928

1 A Railroad Ave
Wrightstown, NJ 08562

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–3:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent service!

Brian Sobun 
Rating:
5.0

Customer did not leave a comment.

William Smylie 
Rating:
5.0

Customer did not leave a comment.

Nelson Gonzalez ND 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CASPER 
Rating:
5.0

Customer did not leave a comment.

Michael Bodilly 
Rating:
5.0

Customer did not leave a comment.

Laz Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Sarah Gautiere 
Rating:
5.0

Great customer service at this location.

Jignesh Shah 
Rating:
3.0

I have used Uhaul in the past and was happy with the service. Unfortunately this time the customer service was terrible.i reserved my truck back in December 28th. My pick up location changed three times. I wasn't notified of the change until I called to verify my rental, " All Three Times". The truck had an engine light on and warning on dash " gas cap tighten ".After my return of the truck my receipt was never emailed to me until I called a representative. I should be compensated in some shape or form and expect a call from a higher up representative to explain; Why such poor customer service. If I don't receive a call I will forward this to the appropriate corporate office for an explanation.

Alexander Diaz 
Rating:
5.0

Customer did not leave a comment.

Richard Clements 
Rating:
5.0

Customer did not leave a comment.

STEVEN PHILLIPS 
Rating:
3.0

Customer did not leave a comment.

JASON PETTY 
Rating:
5.0

I booked another location and it was not clear to me that the location could change. Please make this more clear in the booking process.

Kate Anderson 
Rating:
5.0

Customer did not leave a comment.

Pat Tilghman 
Rating:
5.0

Nothing

Zander Jaeger 
Rating:
5.0

Nothing, everything went wonderful

Richard Clements 
Rating:
5.0

I found it too expensive for a mere truck rental (coupled with back-breaking work). Will probably never use service again. Would rather pay more to have someone else move me.

Claudia Medrano 
Rating:
5.0

This was the easy of rentals I’ve ever had. I was greeted as soon as I came in the door. From start to finished I was in my rental within 10 minutes. The U-Haul was very clean as to smell and appearance. Great lighted and open area for safe night drop off.

Dawn Hilton 
Rating:
5.0

Customer did not leave a comment.

Jignesh Shah 
Rating:
5.0

Very good customer service

Caitlin Ingersoll 
Rating:
5.0

Fast, friendly, and personal service at pickup and drop off.

RONALD WITT 
Rating:
5.0

Customer did not leave a comment.

LARRY PARKER JR 
Rating:
5.0

Customer did not leave a comment.

dry tech 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BARNES 
Rating:
5.0

Customer did not leave a comment.

LLOYD MCGREEVY 
Rating:
5.0

Very friendly team and very inviting.

Rodney Cunningham 
Rating:
5.0

Customer did not leave a comment.

Richard Clements 
Rating:
5.0

Customer did not leave a comment.

KIA SPELLER 
Rating:
5.0

Thank you and Tom's Service center. Amazing support

Richard Clements 
Rating:
4.0

The truck that I rented was clean but their was a lot of noise coming from the outside heat shield I think.it was so loud you couldn’t even hear someone talking

Robert Bodine 
Rating:
5.0

Very convenient owner was very helpful and friendly

April Langford 
Rating:
5.0

Definitely recommending you guys to my friends. Everyone was polite, friendly, attentive, professional and knowledgeable of job. Thank you for a safe and great experience driving across the good USA.

Hilda Martinez 
Rating:
5.0

Great support! I appreciated the help when my move took a little longer than expected. Professional and courteous.

Josh Gorring 
Rating:
5.0

Customer did not leave a comment.

regina espy 
Rating:
5.0

Customer did not leave a comment.

Piruz Devnozashvili 
Rating:
5.0

Toms Service Station is great. When I need a UHaul I see Tom first.

Peter Mckenney 
Rating:
5.0

Customer did not leave a comment.

James Cullipher 
Rating:
5.0

Customer did not leave a comment.

Guy Hendrickson 
Rating:
5.0

Tom was awesome, very helpful and professional.

Susan Zaborsky 
Rating:
5.0

Customer did not leave a comment.

Susan Hentnik 
Rating:
5.0

N/A

john giberson 
Rating:
5.0

Customer did not leave a comment.

Shirley Offhaus 
Rating:
5.0

Great and Friendly customer service. Tom is great!

Jignesh Shah 
Rating:
5.0

Prominently display Motor Vehicle Tax charge & promotions do not include taxes

JC Saharig 
Rating:
4.0

Very friendly staff, and very quick and easy drop off experience!

ERIC ESTVANKO 
Rating:
5.0

Customer did not leave a comment.

William Ramirez 
Rating:
5.0

Quick fast in n out I would come again

dontay holly 
Rating:
5.0

Gentleman who owns (or at least runs the station) was very friendly and takes pride in his trucks. He advised the "in-town" truck I was using always comes back to him, so he really takes care of it. It was in really great shape and ran really well. Easy to do business with him and U-Haul

Robert Poore 
Rating:
5.0

Customer did not leave a comment.

Lisa Zappardo 
Rating:
5.0

Customer did not leave a comment.

Luis Navedo 
Rating:
5.0

Customer did not leave a comment.

Salina Songha 
Rating:
5.0

Customer service help line, was very quick and helpful in getting the right U-Haul for me..

Anthony lopez 
Rating:
5.0

Customer did not leave a comment.

Shannon Duffy 
Rating:
5.0

Great place to rent. Owner of the shop is friendly and honest.

Jignesh Shah 
Rating:
5.0

Excellent service

ROY RODRIGUEZ 
Rating:
2.0

Where to park the vehicle isn't very clear but I loved that it's 24/7 drop off. That's convenient

Adam Goskowski 
Rating:
5.0

Customer did not leave a comment.

dry tech corp 
Rating:
5.0

Customer did not leave a comment.

James Slaymaker 
Rating:
5.0

N/A

JOHN GIBERSON 
Rating:
5.0

Great customer service. Would definitely rent from this place. Thank you.

Jignesh Shah 
Rating:
5.0

Customer did not leave a comment.

angela dibuono 
Rating:
5.0

Truck ran and handled well But has 92000 miles and needs to be upgraded

robert arnold 
Rating:
5.0

They were perfect, nothing to improve honestly

Erik van't 
Rating:
5.0

Customer did not leave a comment.

Richard Wall 
Rating:
5.0

Customer did not leave a comment.

Aradin Cabrales 
Rating:
5.0

Customer did not leave a comment.

Matthew Allen 
Rating:
5.0

Great experience. Love Toms Service Center! Multiple times used, never a problem.

Robert Wadley 
Rating:
5.0

Great service I would definitely recommend to other people. Thank you.

GENE STRAVINSKY 
Rating:
5.0

Great experience, I would use Tom’s Service Center again. Friendly, truck was clean. I have rented UHauals in the past and didn’t have a memorable experience as I did renting from Tom. Highly recommend Tom’s Service Center.

Ronald Geherty 
Rating:
5.0

Customer did not leave a comment.

ronald defalco 
Rating:
5.0

It was a pleasure working with Tom and I will absolutely do so again in the future.

James Carr 
Rating:
5.0

Customer did not leave a comment.

Maritza Calderon 
Rating:
5.0

Customer did not leave a comment.

Paul Linke 
Rating:
4.0

Customer did not leave a comment.

Scott Comerford 
Rating:
5.0

Tom's is a great location to rent from. The owner (Tom) has always been very friendly. I highly recommend to rent from this location!!!

Anthony Zappardo 
Rating:
5.0

Tom was very helpful and a pleasure to do bu8with. Will highly recommend his place to anyone looking for outstanding customer service.

mike amico 
Rating:
4.0

Customer did not leave a comment.

Eric Jones 
Rating:
5.0

Convenient to the base and straightforward. Would have liked to have appliance dolly’s as requested a month in advance. Manager said he had reached out to uhaul with no response. Other than that, everything went well.

Mackenzie Points 
Rating:
5.0

Customer did not leave a comment.

Jordan DeRoo 
Rating:
5.0

Customer did not leave a comment.

Jane Realmonte 
Rating:
1.0

The representative Tony had a very unprofessional tone in speaking with me. He was not friendly and it was very bad customer service interaction he was extremely abrupt and unwilling to go over the return process I am unsure what the problem was I even asked he at one point and he got extremely argumentative I would use this establishment again

Shirelle Bunche 
Rating:
5.0

I really have no criticisms on how this location can improve it was a small location not that much equipment but that isn't a gripe they had everything I needed they were extremely polite and I would be more than happy to go back there again. If necessary.

hadyn boyer 
Rating:
5.0

My experience with the rental at Toms Service Center was very professional and excellent!! I will surely rent from Tom’s again!!

ron micciulla 
Rating:
3.0

Customer did not leave a comment.

HERIBERTO MORALES ROQUE 
Rating:
5.0

Customer did not leave a comment.

Brian Fahey 
Rating:
5.0

Customer did not leave a comment.

John Wannamaker 
Rating:
5.0

Customer did not leave a comment.

joe green 
Rating:
5.0

Customer did not leave a comment.

HERBERT MARINARI 
Rating:
5.0

Customer did not leave a comment.

Frank Mannino 
Rating:
5.0

I have rented Uhauls in the past from other locations and this is the first time I had a great experience. Everything went so smoothly, Tom was extremely kind and the van was spotless. I will continue to rent from Tom's any time we need a Uhaul and I will no longer dread the process of having to rent one knowing that I'll be dealing with Tom's from now on. A+++++

TERRENCE STREET 
Rating:
5.0

Customer did not leave a comment.

john claps 
Rating:
5.0

Customer did not leave a comment.

Chad Cromer 
Rating:
4.0

Service was really good. Truck was clean. Vehicle was missing a light that caused a leak. The missing light hole leaked as a result and my contents were wet from the pouring down rain storm we drove thru. This missing light was confirmed as the source of the leak at the return location.

KELLY MITCHELL 
Rating:
5.0

Super nice. In and out with my truck quickly.

Bradley Hennon 
Rating:
5.0

Pick up and drop off a bit confusing. No drop box for keys specified. Truck was hidden for pickup and when we did find it the attendant working kept thinking I was taking the wrong truck. Had to call and verify for an extra 20 min. Wait

Dorieanne L Bartlett 
Rating:
5.0

Very professional and cordial.

julius Robinson 
Rating:
5.0

Tom provided superior service and was a pleasure to work with.

Robert Stern 
Rating:
5.0

Great job Tom!

william gray 
Rating:
5.0

Customer did not leave a comment.

john nemcik 
Rating:
5.0

Very professional and friendly. Very organized and clean. Excellent customer service!

Tamea Dewey 
No reviews have been submitted for this location.

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