Customer Reviews for TommyBoy Towing
(U-Haul Neighborhood Dealer)

58 reviews

142 Bradford St   Cygnet, OH 43413

(419) 655-2101

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat-Sun: 9 am–3 pm

Services at this Location:

Contact Us

(419) 655-2101

142 Bradford St
Cygnet, OH 43413

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat-Sun: 9 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The guy that checked me out corporate guy from uhaul when I checked trailer in people were rude and dismissive

Daniel West 
Rating:
4.0

Customer did not leave a comment.

JACK HOUTZ 
Rating:
5.0

Always fast friendly service.

Michele Melendez 
Rating:
5.0

My experience was top notch, very smooth.

KRIS WISE 
Rating:
3.0

Customer did not leave a comment.

Jessica Herringshaw 
Rating:
2.0

Customer did not leave a comment.

Ron Puthoff 
Rating:
2.0

At least put a key drop box in an accessible location.

lance lynch 
Rating:
5.0

Gate was locked overnight and Apple Maps brought us to the wrong location… maybe a key drop would be nice, but the owner was very professional and courteous. Dope property

Cameron Brown 
Rating:
1.0

The sign was barely able to be seen. I was told to location was open till 3 and someone would be there. I pulled into what looked like a junkyard. There was 2 people who were by a garage. I asked if this was U-Haul and the man said yeah but I don't work for them....park anywhere and leave the keys in the truck. I was not comfortable with that but had no choice but to do as I was told. As I said earlier... There is still the issue with the mileage being wrongly and me being charged for it. I've heard that U-Haul customer service has gone downhill over the years but I am very surprised by all of this. I had people telling me to go to penske instead. If the charge doesn't get taken care of, next time I will go elsewhere.

JOhn Omalley 
Rating:
5.0

Customer did not leave a comment.

STEVEN WAGNER 
Rating:
5.0

Great service.

RUSS GROVES 
Rating:
5.0

Customer did not leave a comment.

Kelly Kinstle 
Rating:
3.0

Customer did not leave a comment.

Molly Sanders 
Rating:
4.0

It was fine. It looked a bit like a junkyard but that’s ok. There was someone there(don’t know who he was/didn’t identify himself) sitting in his truck. He told my husband where we could park our truck. The town was cute!

Shari Rooney 
Rating:
1.0

No after hours drop box, gate was closed. Wouldn't recommend for after hours drop off

Joseph Capuano 
Rating:
5.0

Customer did not leave a comment.

Jemar Bush 
Rating:
1.0

it was a junk yard. no drop box, no one there. Very shady

Howard Cooper 
Rating:
3.0

Customer did not leave a comment.

Sheldon Forbes 
Rating:
3.0

There was no drop box and no one there when we dropped off the truck. Instructions were poor on where to leave keys.

Margaret Izenson 
Rating:
5.0

The associate was very helpful at TommyBoy Towing. While there might not be someone physically present at the drop off location, as long as an associate is available to assist, like it was for me, then the next customer should be good to go!

Michael Galloway 
Rating:
4.0

Customer did not leave a comment.

Matt Davis 
Rating:
3.0

Customer did not leave a comment.

Robin Reynolds 
Rating:
3.0

Customer did not leave a comment.

Channing Suscha 
Rating:
5.0

Customer did not leave a comment.

Brittany Croka 
Rating:
1.0

Had to wait outside in the cold while they figured out what truck was mine. The guys were not there when I got there either. The truck did not have the moving blankets or dollys I ordered. Overall a horrible experience and it makes me question ever using UHaul services again.

Andrew Hoegeman 
Rating:
5.0

Very nice and helpful people.

Charlotte Lamb 
Rating:
3.0

Customer did not leave a comment.

GREGORY VAN SCODER 
Rating:
3.0

I scheduled this 3 weeks in advance and the guy was late for my pickup appointment. I had to wait for him to arrive. I think with 3 weeks notice he should have bern on time.

Prandy Hepker 
Rating:
5.0

Very easy to work with. Excellent CS help and rented it to me on the drop of a dime without notice. Very appreciative of their efforts and help.

PATTY Strickland 
Rating:
3.0

We dropped the trailer off after hours, and it's not like other 24 hour places that we have used before. The owner was still there and was helpful taking the trailer off.

Lawrence Cook 
Rating:
3.0

Customer did not leave a comment.

WILLIAM KING 
Rating:
1.0

Worst experience ever, never come back. Would rather carry my stuff on my back than use again.

Jeffrey Faeth 
Rating:
5.0

Customer did not leave a comment.

TOMAS GEORGE 
Rating:
3.0

Customer did not leave a comment.

Matthew Stenberg 
Rating:
4.0

Would be good to have someone on site during hours of operation. We had to call for assistance but they came pretty quickly.

JAMES BUTTERWORTH 
Rating:
5.0

Customer did not leave a comment.

MARK VAN SCODER 
Rating:
5.0

Customer did not leave a comment.

MARK VAN SCODER 
Rating:
1.0

took about 2 hours to get the keys to the truck due to be given the wrong word code to get into the back - then after getting into the back of the truck it looked like a cat box - the inside of the cab was very muddy and dirty as well

Linda Gardiner 
Rating:
5.0

Customer did not leave a comment.

TASHA KREBS 
Rating:
5.0

Customer did not leave a comment.

Jerry Wolf 
Rating:
4.0

The young man was personable, excellent listener, and competent

LAWRENCEF BURUD 
Rating:
1.0

Customer did not leave a comment.

Thomas Hoiles 
Rating:
3.0

The man who met me there was very friendly. I quite happy with pick up. However, I got back early with the rental. I was informed by someone in the towing store to drive the U-haul into the spot where I picked it up. I did not have anyone there to inspect the vehicle upon return. I felt a little concerned about that. My main complaint is not about this facility at all. My concern is with billing which never seem to answer the PHONE!!!!!

DEBRA MCDANIEL 
Rating:
1.0

Why was I charged additional $18.75? I return the truck a day earlier-

JEFFREYROBERT BOMER 
Rating:
5.0

Customer did not leave a comment.

tamara morris 
Rating:
4.0

Customer did not leave a comment.

Gary Reynolds 
Rating:
5.0

Customer did not leave a comment.

Kelli Vollmar 
Rating:
5.0

Customer did not leave a comment.

Dale Dauer 
Rating:
5.0

Customer did not leave a comment.

joe fintel 
Rating:
5.0

Very nice people.

Ted Thompson 
Rating:
5.0

Customer did not leave a comment.

Brandon Garner 
Rating:
5.0

Customer did not leave a comment.

MICHELE MELENDEZ 
Rating:
5.0

Very friendly location! I look forward to working with them again.

Michele Melendez 
Rating:
1.0

Customer did not leave a comment.

Cedric Bostick 
Rating:
5.0

Customer did not leave a comment.

David Knuff 
Rating:
5.0

Customer did not leave a comment.

Jacob Burgy 
Rating:
5.0

Customer did not leave a comment.

Santos Stuart 
Rating:
4.0

This was the worse experience I ever had . Called the Lima Ohio store to rent a trailer they said they had one when I got there they said they didn't , and was very ride so I called a branch out of Cleveland and they didn't have one so they sent me to this location in Cygnet Ohio. The people there were great but I sat for almost 1.5 hours waiting for the paperwork to get done . I was quoted one price and charged my credit card more. although the people were very polite there I still had to wait to rent a trailer put me behind schedule. my real problem is with the Lima Ohio store I was treated poorly by the customer service was poor very poor they were rude I did call ahead they didn't say anything about a Brazil preservation on the trailer he said he did but I hung up on him which I didn't. The equipment was in good shape there was no issues there one of the tires was low when I picked it up. I brought the trailer back an hour or so earlier than it was supposed to be brought back to the Lima store I will not ever return for any reason. And will not ever recommend the store Lima Ohio to anybody. On the return of the trailer I did meet a young man named Aiden very polite well spoken to good care of me great experience with him kudos but the rest of the employees that I spoke with their I would not recommend a place I ever thank s

Hunter Certain 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top